Needs Assessment at the South Carolina Supreme Court Library
Transcript of Needs Assessment at the South Carolina Supreme Court Library
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Needs Assessment at the South Carolina Supreme Court Library
Identifying and Addressing Gaps in Services
to the Legal Community
Eve RossSLIS 797
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South Carolina Supreme Court
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South Carolina Supreme Court Library
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www.judicial.state.sc.us/supreme/library.cfm
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Needs Assessment MethodologyPrepare• Define question• Gather your team• Identify stakeholders and SWOT
Plan and Conduct• Define the questions• Determine resources available• Develop a timeline• Define your customers• Gather data from identified sources
Analyze and Report• Analyze the data.• Make a decision and plan of action.• Report to administration; evaluate needs assessment
process.• Repeat needs assessment in the future to see if gap is
smaller.
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Needs Assessment
1.Define question– Interview with library director– Fewer visitors: why? – Lack of awareness of library’s strengths?– Generational differences?– How to prioritize possible projects?
2.Gather your team3.Identify stakeholders and SWOT
Prepare
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Stakeholders
• Judges and judicial staff• General public (self-
represented)• Lawyers and law clerks
(student interns)
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WEAKNESSESNo web-accessible collectionNo social media presenceNo public access computerNo OPAC Limited hoursNo parking Limited staff
STRENGTHSPrint collection:
Acts of legislatureJournals of legislatureRecords on appeal to Supreme Court
OPPORTUNITIES
Projects in progressCreate awareness
THREATSBudgetaryGenerational?
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Needs Assessment
4.Define the questions5.Determine resources available6.Develop a timeline7.Define your customers8.Gather data from identified
sources– Primary sources– Secondary sources
Plan and Conduct
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Survey
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Questions – demographic
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Closed-ended or open-endedReich et al. “is there any area in which you would like expansion?”
47 areas
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Questions – prioritize projects
6 areas
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Questions – awareness
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Needs Assessment
9. Analyze the data.10.Make a decision and plan of
action.11.Report to administration
and evaluate needs assessment process.
12.Repeat needs assessment in the future to see if gap is smaller.
Analyze and Report
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Results – demographic
3858%
2742%
lawyersstudents
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Results – demographic
<35 35-55 >55 NA0
5
10
15
20
25
30
stu-dents
lawyers
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Results – project priority
Social
Parking
Hours
Website
Catalog
Computer
0.00 1.00 2.00 3.00 4.00 5.00
1.57
3.88
3.95
4.25
4.32
4.32
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Results – project priority
Compu
ter
Catal
og
Web
site
Hou
rs
Parki
ng
Socia
l0.00
0.50
1.00
1.50
2.00
2.50
3.00
3.50
4.00
4.50
5.00
Under 3535 to 55Over 55
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Results – awareness
SCSCL CKLL other0
10
20
30
40
50
60
Acts
Journal
Record
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Results – awareness
NA
peer
Westlaw
internet
SCSCL
other
CKLL
librarian
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
students lawyers
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Recommendations
Clarify mission to legal community.Add a computer with library catalog.Put acts, journals, records online.Market SCSCL to law librarians.
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Lessons Learned
Research journal is useful.Pilot group from target population.
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ReferencesDudden, R. F. (2007). Using
benchmarking, needs assessment, quality improvement, outcome measurement, and library standards: A how-to-do-it manual with CD-ROM. Neal-Schuman Publishers.
Reich, M. (2013). Assessing clinical researchers’ information needs to create responsive portals and tools: My Research Assistant (MyRA) at the University of Utah: A case study. Journal of the Medical Library Association, 101(1), 4-11.