Christa BurnsOCLC Member Services

CoordinatorNEBASE

June 19, 2009

NEBASE, BCR & OCLC:

The Future of OCLC Services

in Nebraska

NEBASE, BCR & OCLC:

The Future of OCLC Services

in Nebraska

OCLC HistoryOCLC History

• Founded in 1967 – “Ohio College Library Center”

• 54 Ohio colleges and universities

• 1977 – OCLC opened up membership to libraries outside Ohio

• Name change to “OCLC, Inc.”

• 1981 – name change to “OCLC Online Computer Library Center, Inc.”

Over 71,000 libraries in 112 countries

1,355

55,284

882

5,6394,25

3

1,015 320

The OCLC CooperativeThe OCLC Cooperative

1,080

NEBASE HistoryNEBASE History

• 1976 – NEBASE formed

• 9 original member libraries plus Nebraska Library Commission

• Interlibrary Loan Subsystem, FirstSearch Group Subscription, Cataloging Express Service (CatExpress), and Cooperative Online Resource Catalog (CORC)

• Today – 141 members

OCLC Regional Service ProvidersOCLC Regional Service Providers

On 6/19/09

OCLC’s New Partner ProgramOCLC’s New Partner Program

•OCLC hired a consultant

•Regional networks with different surcharges and membership fees

•Consolidate customer support and training

OCLC’s New Partner ProgramOCLC’s New Partner Program• 3 Levels for Partners:

• Training, Billing, Marketing

• No surcharges or membership fees allowed

• Flat national pricing model

• All telephone and e-mail support taken over by an OCLC Support Center

• Effective July 1, 2009

What does this mean for NEBASE?What does this mean for NEBASE?

• Compensation in OCLC’s new Partner model is lower than NEBASE’s current surcharges and membership fees

• Less compensation => NEBASE can’t financially survive

Why BCR?Why BCR?

•NEBASE interviewed several networks that will be remaining with OCLC as Partners

•Consulted with Advisory Council

•BCR already provides some services to Nebraska libraries

OCLC Regional Service ProvidersOCLC Regional Service Providers

On 6/19/09

What does this mean for you?What does this mean for you?

•All Nebraska OCLC member libraries transfer to BCR for OCLC billing, renewals, ordering and training (some exceptions apply!)

•NEBASE sending billing and contact info to BCR

•OCLC invoices will come from BCR

TrainingTraining

•BCR’s OCLC training - online or in-person at any location - at BCR member pricing

•New national training calendar hosted by OCLC - coming in July 2009

Invoice & Support TimelineInvoice & Support Timeline

•NEBASE will send invoices for June 2009 activity – sent in July

•BCR will start sending invoices with July 2009 activity – sent in August

• July 1, 2009 - all technical support calls go to OCLC and all billing and ordering support calls go to BCR (exceptions!)

But…what about (insert your favorite OCLC service here)?

But…what about (insert your favorite OCLC service here)?

• Is the OCLC WorldCat Resource Sharing service (ILL) going away?

No, there will be no changes to your current services. The OCLC WorldCat Resource Sharing service is not changing in any way.

• Is the OCLC Connexion cataloging service going away?

No, there will be no changes to your current services. The OCLC Connexion cataloging service is not changing in any way.

• Is the OCLC CatExpress service going away?

No, there will be no changes to your current services. The OCLC CatExpress service is not changing in any way.

…. etc. etc. etc. ….

Some things remain the same…Some things remain the same…• Exceptions! The Nebraska Library Commission will continue coordinating CatExpress and WebDewey groups

• NetLibrary Shared Collections – NLC will continue to work with Lyrasis (formerly SOLINET)

• Collection 8 available for purchase now

http://www.nlc.state.ne.us/netserv/ netlibrary2008VIII.html

Some things remain the same…Some things remain the same…• NLC will continue to provide access to statewide database subscriptions through NebraskAccess

• NLC will continue to negotiate vendor discounts and purchasing of other electronic resources for Nebraska libraries individually or in groups

• NLC ILL on behalf of libraries continues with no changes

Some things remain the same…Some things remain the same…• NLC Lender Compensation program will continue

• Quarterly

• Lending to other Nebraska libraries

• After July 1, 2009 – 2 options:

• Direct Payment to your library

• Credited to NLC account for other NLC purchases

Who to call?Who to call?

•Technical support on OCLC products and services

OCLC Customer Support at 800-848-5800 or support@oclc.org

•Billing and ordering assistance

BCR at support@bcr.org or at 800-397-1552 and ask for support

Who to call?Who to call?

• CatExpress, WebDewey and NetLibrary Groups

Christa Burns at 800-307-2665 or cburns@nlc.state.ne.us

•NebraskAccess or other NLC database and vendor discounts

Network Services at 800-307-2665 or databases@nlc.state.ne.us

Farewell to NEBASEFarewell to NEBASE

• June 25

•Cornhusker Marriot, Lincoln

•NEBASE, BCR & OCLC staff

•$30, lunch included

•Cake at the Commission!

http://www.nlc.state.ne.us/training/

Questions???Questions???Christa Burns

OCLC Member Services Coordinator

NEBASE

cburns@nlc.state.ne.us

800-307-2665

http://www.nlc.state.ne.us/nebase/

BCR: http://www.BCR.org

800-397-1552