NDIS Services Brochure

Your Career

Supported Employment

Open Employment

School leaver

employment

service

Your NDIS Plan

NDIS Support

Coordination

NDIS Plan Management

Your Care Needs

In-Home Care

In-Home Respite

Supported

Accommodation

Community

Care

Your Lifestyle

Programs

Living Skills Course

Leadership Courses

Technology Skills

Reading and Writing

Fit and Active… & more

Contact Us Ph 44743336 Email: enquiries@yumaro.com.au

Web: www.yumaro.com.au Social: facebook.com/yumaroinc

Phone 44743336 for more information

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Contents

Need help getting ready for NDIS? ......................................................................................................... 3

Coordinating Your NDIS Supports ........................................................................................................... 4

Yumaro NDIS Plan Management Service ................................................................................................ 5

We’ll help you achieve your Goals .......................................................................................................... 6

Transition to Work Program ................................................................................................................... 9

Working at Yumaro ............................................................................................................................... 10

Employment or Volunteering in the Open Labour Market ................................................................... 12

Yumaro Learning Centre ....................................................................................................................... 14

Course Prospectus ................................................................................................................................ 14

Home & Community Care ..................................................................................................................... 17

Service Quality ...................................................................................................................................... 19

Hi!

Yumaro is a registered NDIS provider and has been working hard to grow and innovate its

services to meet the opportunities that the NDIS will bring to our region for people with a

disability and their families. Getting your ‘head around’ the NDIS and what it all means can

be challenging, so we have put this document together to explain where Yumaro fits in and

how you can utilise our services under the NDIS. We have always felt privileged to be a part

of the lives of the many people that come to Yumaro and we look forward to doing even

more in the NDIS world to help realise the dreams and goals of people with a disability.

If you have more questions, please don’t hesitate to call and speak to us over the phone or

make an appointment to come in and see us.

Regards

Mark Brantingham

CEO

Phone 44743336 for more information

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Need help getting ready for NDIS?

Yumaro NDIS ready consultation

We understand that big changes like the NDIS can be confusing or stressful.

Yumaro are offering individuals and families the opportunity to come and

discuss their situation and questions around the NDIS with a senior staff

member. The consultation sessions can help with:

Understanding what the NDIS is

Getting your plan ready before you see the NDIS planner

Goal setting and

Any other NDIS related questions

Yumaro are offering this as a free service, so bookings are essential. Contact

Tanya for more information 44743336.

Phone 44743336 for more information

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Coordinating Your NDIS Supports

One provider to manage them all!

We believe that for many people (not all), it will be easier if one service provider

(organisation) can oversee all your support services and ensure everything is working

together to provide you a good life.

With over 30 years of experience, Yumaro is already the ‘go to’ organisation for many

people with a disability. Yumaro is an integral part of the lives of our employees – we

understand your needs and have your interests at heart.

Yumaro can now officially coordinate all the services you get in

your NDIS plan. This means we can help you to:

Troubleshoot and advocate for you when services are not delivering as

promised

Provide assistance if you have changes and crisis in your life

Choose the right supports you need to lead a good life

Ensure your different supports work together to help you

Take the hassles out of managing your NDIS plan

How do know if I need this?

If you answer any of the statements below with “with a little or lot of help” then you should

ask your NDIS planner for this support

Talk to your NDIS support planner about Yumaro

coordinating your NDIS supports

Phone 44743336 for more information

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Yumaro NDIS Plan Management

Service

When it comes to managing the funding side of your NDIS plan,

there are a few options. Your NDIS Funding can be managed by:

1. yourself 2. a plan ‘nominee’ (e.g. family member) 3. a registered plan management provider 4. The National Disability Insurance Agency (NDIA).

While the majority of people choose option 4 (NDIA), if you

choose option 1, 2 or 3 above then Yumaro can assist in various

ways.

Yumaro NDIS plan management service allows you to have

maximum control over your money without the hassle of chasing

up invoices and payments.

NDIS Plan management from Yumaro can include:

making payments to service providers on your behalf,

processing your expense claims

develop a monthly statement for your to track where you are up to

claiming payments from the NDIA for you.

Negotiating and coordinating the different services you use to

support you, and more…

What is the Cost?

If you choose this service you are able to request additional

funds in your NDIS plan to cover the cost. The prices for this

service are fixed by the NDIA. Note, plan management is not

like the old system where you lose a percentage of your funding to cover this

service, rather you will be given additional funding to cover the cost of the

service.

Yumaro have an experienced accounts department based in Moruya that are

experts in the disability industry. Call and make an appointment to speak to

Mark to discuss how we can help you, Ph 44743336.

Talk to your NDIS support planner about Yumaro helping

you manage your NDIS plan

Phone 44743336 for more information

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We’ll help you achieve your Goals Use the table to see how your goals could relate to great things you can do

with Yumaro. Remember, you can’t get funding for a service that does not

relate to a goal in your plan

GOALS SERVICES

Keep my job Find new or more employment

Work at Yumaro (supported employment) Choose to work in one of Yumaro many commercial businesses: earn an income, build your self-confidence, gain social skills, make new friends and develop your potential with a career for life.

Lifelong learning at Yumaro Learning Centre Yumaro Reading and Writing Skills Course

Yumaro Computer and Technology Skills

Yumaro Leadership program And more…

Yumaro Transition to Work program Create a career plan, overcome barriers to employment, build confidence by doing real work in supported employment business, and receive 1:1 Job matching then placement and ongoing support in open employment.

Yumaro Open Employment program Yumaro are the experts in employment, if your goal is open employment, let us help you find and keep a job

Be more independent

Yumaro Independent Living Skills Program This innovative program utilises the power of learning in a group to build personal confidence and motivation to live more independently

Lifelong learning at Yumaro Learning Centre Yumaro Reading and Writing Skills Course

Counselling – personal development and capacity building course

Yumaro Fit and Active Course

Transport training skills course

Drivers Licence knowledge test course

In a small group motivate each other to reach new heights of personal development so that you can get the most out of life. Programs also available 1:1

Coming Soon Yumaro independent living units

Yumaro respite centre – practice living out of home!

Yumaro Life style coaching

Yumaro care

Phone 44743336 for more information

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GOALS SERVICES

Improve my social life Be involved in the Community

Community Volunteering Program Let Yumaro help you find and keep a place in a local organisation as a volunteer.

Yumaro Events Check out Yumaro’s calendar of events, golf days, dances, archery and more… not to be missed

Lifelong learning at Yumaro Learning Centre Yumaro Fit and Active Course

Yumaro Leadership program

Yumaro Independent Living Skills Program

Keep healthy Improve my fitness

Lifelong learning at Yumaro Learning Centre Yumaro Fit and Active Course

Yumaro Leadership program

Yumaro Independent Living Skills Program

Yumaro Events Check out Yumaro’s calendar of events, golf days, dances, archery and more… not to be missed

Manage NDIS plan Have well-coordinated supports

Yumaro NDIS Plan Management If you are managing your own NDIS funds Yumaro can help by managing all your invoices, expenses etc.

Coordination of your NDIS supports Yumaro can arrange all your different support services (e.g. work, RDA, in-home support, training, transport, etc) and make your whole NDIS experience smooth sailing.

Phone 44743336 for more information

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We believe that…

everyone has the right to work

work is important for good health

work allows you to share your talents with others

work fosters healthy pride and self confidence

work leads to great friendships

work makes you feel part of the community

work leads to a happy life

Yumaro specialises in creating meaningful, secure work

for everyone

Employment

Phone 44743336 for more information

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Transition to Work Program

“School Leaver Employment Supports”

Set your working life on the right path

with Yumaro’s transition to work

program. Our program doesn’t just

include job search and skills training like

many others, it includes the chance to

get actual work experience in our

supported employment businesses.

There is no better training for work

than really working!

Yumaro’s unique transition to work program includes:

Creating a Career plan based on your personal skills, goals

and likes

Develop a personal support plan and receiving tailored

supports to build your capacity to work

Engaging in paid supported employment to get used to

being in a working environment (optional)

Participating in Yumaro’s accredited work readiness

training program (optional)

Receive tailored 1:1 training to build job capacity

Job Search and Job

matching service

Job trials

Employment placement

support and mentoring

Ongoing support to

build a working lifestyle

*This program is only accessible through NDIS funded support (it is not the NSW FACS TTW program)

Choose Yumaro’s Transition to Work program for the best

possible employment results

PLANNING

TRAINING

& WORK

EXPERIENCE

JOB

FINDING

WORKING!

Phone 44743336 for more information

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Working at Yumaro

Secure jobs for people with disabilities in a supported environment…

Yumaro run over 8 different social enterprises that engage workers both with

and without a disability. For those with a disability, professional support

workers are always onsite to assist you to succeed.

Yumaro is a ‘soft entry to the workforce’. While Yumaro have to run

competitive commercial businesses, we ultimately prioritise the success of our

employees. Our business model is designed around providing supports and

training to employees to ensure they succeed. Some of the different career

opportunities for workers to choose from at Yumaro are below...

Yumaro are developing new enterprises all the time, watch this space…

PTO to learn more about Employment at Yumaro

YUMARO GROUNDS

MAINTENANCE Employees take great pride in

maintaining the lawns and gardens

of local business and residential

properties

“We love

working at

Yumaro!”

YUMARO ADMINISTRATION

& CUSTOMER SERVICE Employees work behind the scenes in

on databases, photography, social

media, as safety officers, up front on

the Yumaro reception desk & more

Phone 44743336 for more information

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Why people love working at Yumaro…

Real Jobs – Yumaro’s businesses are deliberately designed to incorporate a huge range of

different job tasks from the most complex to the most basic - all of which genuinely contribute

to the commercial outputs of the business. Every employee has a real job and can be proud of

the contribution they make to the community

Social Life – with staff and volunteers from all different

backgrounds and ability levels, all Yumaro employees form genuine

friendships in the workplace. Everyday employees test and grow their

social skills and form lasting relationships. The social interaction is one of

the reasons why employees love working at Yumaro

Individual Support – Every employee at Yumaro has

an individual plan developed to ensure they succeed in the

workplace. We understand that work can present real

challenges for people so we specialise in working with each

person to build their capacity – this includes – flexible working

hours, tailored equipment, targeted 1:1 training, behavioural

plans, professional supervision and more.

Transport – Yumaro provide a pick up and drop off shuttle bus

service from the centre of Moruya and from various locations throughout

Batemans Bay to help you get to work.

Specialised Training Programs – Employees not only have access to the full

range of innovative learning programs at the Yumaro Learning Centre, but also receive tailored

on-the-job training to assist them to perform new tasks. Work based training includes full

Certificate programs and various 1:1 short courses conducted in worktime.

Literacy numeracy programs – Employees have the opportunity to build their

literacy and numeracy skills during work time. See the learning centre courses for details.

Social and Sporting Events – Yumaro employees enjoy the

greatest Christmas party around, regular BBQ days and special events like the

Yumaro Golf Day – all provided as part of work.

1:1 High Needs Support in the Workplace – if you

require individual support in the workplace Yumaro’s professional care staff

can work with you to ensure you succeed at work. Individual support

requirements can be accessed via NDIS plan.

If one of your NDIS goals includes “finding and keeping work” then you

are eligible to get work at Yumaro. Be sure to tell your NDIS planner if

you would like to work in supported employment with Yumaro

Phone 44743336 for more information

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Employment or Volunteering in

the Open Labour Market

If your goal is to gain employment or do some volunteer work in the open

labour market then Yumaro can assist. Yumaro has extensive networks with

local employers and the best skills and experience in supporting people with

disabilities to succeed at work.

Everyone is different! We customise a program to help you achieve your career

goals. Our program will enable you to mix and match any of the following

services to fulfil your career goals:

Career Plan —build a profile of your own skills, likes and

ambitions with a road map to achieving your career goals

Supported Employment at Yumaro to build your work

experience and capacity to work successfully.

Work / Volunteering Skills and Work Readiness Training –

inspiring programs conducted 1:1 and in small groups to build

critical workplace skills like: team work, communication, WHS,

following procedures, etc

Job Search & Job Matching service—we will help you find,

approach and negotiate with employers. We will also work

with DES providers at this stage.

Employment / Volunteering support and mentoring—once

you have found a place you like we’ll be there to support you

until you find your feet

*This service is only available via NDIS funded supports*

If one of your NDIS goals includes “finding and keeping work” then you

may be eligible to receive this service from Yumaro. Talk to your NDIS

planner about accessing this support from Yumaro

Career Plan

Supported Employment

Work /Volunteering Skills Training

Job Search and Job Matching

Employment / Volunteering Support &

Mentoring

Phone 44743336 for more information

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We believe that…

learning should be life-long

learning brings success at work

learning unlocks creativity and self confidence

learning in groups builds friendships and inspires achievement

learning leads to greater independence

learning underpins a happy life

Yumaro specialises in creating & delivering innovative

learning programs for people with a disability

Learning Centre

Phone 44743336 for more information

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Yumaro Learning Centre

Yumaro’s training programs are specially developed and delivered for people

with a disability. Our programs instil tremendous personal pride in

participants, they build

independence, skills, and social

connections and are great fun!

Apart from the ‘reading & writing’,

‘travel training’ course we

recommend people plan to do one

course at a time which would allow

you to complete up to two courses

in a year.

Course Prospectus

Yumaro Independent Living Skills Program Learn to cook

delicious meals, throw a dinner party, manage household tasks, budgeting,

social skills and more. This is a highly sought after program with guest

speakers and plenty of community engagement.

Duration: 1 day per week 21 weeks.

Yumaro Leadership Program Develop leadership skills for life and

work including relationship skills, personal development, managing stress,

coaching others, working in teams, working safely, using social media wisely,

and knowing what to do when I or others have problems.

Duration: 1 day per week 21 weeks

Yumaro Reading and Writing Skills Improve your reading / writing

skills – learn using things that you enjoy, books, computer programs,

newspapers, magazines, writing letters, emails or text messages to friends.

Supported employees can attend in work hours (paid).

Duration: 1 hour a week for 12 months

Phone 44743336 for more information

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Courses Prospectus (continued)

Yumaro Fit and Active This course involves fun ways to exercise and

stay healthy like beach walking and bike riding that will also enable greater

participation in community and work life.

Duration: 1/2 day per week for 21 weeks.

Yumaro Computers and Technology Skills How to safely use

computers for internet, saving files, creating word processing documents,

using tablets, using phones, & special apps that assist with various disabilities

for work and life.

Duration: 1/2 day per week for 21 wks.

Counselling – Personal Capacity Building, Resilience,

Problem Solving & More Develop yourself! This program will give you

skills to better manage difficult situations, make better decisions, deal with

stress and more. Program facilitated by a professional counsellor

Duration: 2 hours per week for 6 wks.

Travel Training! Getting around our shire can be tricky for anyone. In

this program we’ll help you develop your confidence in getting about by bus,

waiting at bus stops and more. This service is customised to meet the needs of

participants and is conducted in small groups, 1:1 or a combination of both.

Duration: will vary depending on needs of participant – quoted individually.

Phone 44743336 for more information

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Course Costs These courses are designed to help participants reach their NDIS goals. You can use your

NDIS funding to support you to attend these courses, however you will need to make sure

that these programs are directly relevant to your goals. For example the following goals

would link well with our courses: ‘stay fit and healthy’, ‘learn to read for work’, ‘find a job’

and/or ‘live more independently’.

Exact course costs will depend on the support needs of the participant and therefore pricing

will be quoted individually. Please call us (44743336) or email Mark on

mark@yumaro.com.au to receive an individual quote.

Course Start Dates See Yumaro Course Timetable for confirmed and proposed start dates. Please note this

timetable is subject to change, so please confirm with Yumaro on 44743336 to double check

course dates

How to Enrol? To register your interest for a program please call Tanya at Yumaro 44743336 or email

Tanya at tanya@yumaro.com.au.

Grow and get more out of life with Yumaro’s specialised training

programs. Talk to your NDIS planner about which courses you would

like to do to help achieve your goals.

Phone 44743336 for more information

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Yumaro have worked with people with a disability in our local

community for 30 years. Under the NDIS Yumaro are offering a

specialised ‘boutique’ home and community care service. Our care

service involves:

Close matching of carer and person with a disability to ensure

compatibility

Ensuring that one carer is consistently allocated to provides the supports

ongoing

Ability for the family to liaise directly with Yumaro management for

resolving issues and adjusting programs

Home and Community Care Services

Support in your own home – day and overnight

Any combination of in-home,

recreational and centre based

care / respite

Accompanied outings

Assistance with showering,

dressing, toileting and

medications

Assistance with household tasks

Learning new skills, socialising

and meeting new people.

Linking home life and work life

Contact us on 44743336 to

discuss you home and

community care needs

Home & Community

Care

Phone 44743336 for more information

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Yumaro Independent

Living Complex Watch this space for our innovative accommodation

program for supported independent living in Moruya.

The complex will include 4 single bedroom units, 2 two

bedroom units and a respite / group home. Details of

how you can be involved will be released in March

2017

Register your interest for the Independent Living

Complex with Mark at Yumaro on 44743336

Phone 44743336 for more information

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Service Quality HOW TO ACCESS FUNDED YUMARO SERVICES From the 1 July 2016, all Yumaro services are funded under the individual NDIS packages of participants or on a fee for service basis. To access supported employment an individual must have an NDIS package with ‘supported employment’ funding in their plan. All other Yumaro services can be funded through supports in an NDIS plan. To access a service at Yumaro, make an appointment with our Intake team (ph 44743336 or email tanya@yumaro.com.au) and they will work through a service agreement with you.

COMMITMENT TO INDIVIDUAL SUPPORT All Yumaro service recipients participate in Individual Planning which take into account the individual’s personal goals and needs. The changing nature of personal goals is recognised and reassessment is done annually or as required. Supported Employees wages at Yumaro are assessed against a union award and enterprise agreement. Training in skills is offered to all supported employees. Assessments and training are conducted by qualified staff.

COMMITMENT TO CONSUMER INPUT Yumaro service recipients are encouraged to provide feedback and give input in decision making so that services can be shaped to the needs of participants. Feedback can be readily provided through avenues such as: Supported employee workplace meetings; responses to Yumaro enewsletter, submission for consideration at committee meetings, parent and carer BBQ days and by appointment with management staff of Yumaro.

ANTI-DISCRIMINATION POLICY No person shall be refused access to Yumaro services based on the grounds of their gender, marital status, religious or cultural beliefs, age, sexual preference, ethnicity, financial situation or the circumstances of their family or carer.

PRIVACY, DIGNITY, CONFIDENTIALITY Yumaro has a strong commitment to respecting and protecting the privacy and dignity of all service users. Information necessary for effective delivery of services, requested from service participants, is kept in a secure location. In accordance with Yumaro’s privacy policy, no personal information will be released without the service participant’s consent.

DISPUTES AND GRIEVANCES Yumaro has a fair and equitable grievance procedure open to all service users. Where there are

problems in the workplace or in other service settings, individuals are encouraged to take their

concerns to their immediate supervisor / carer / program leader. If not resolved the Yumaro

grievance officers as well as the CEO can be approached and members of the committee are

available. For supported employees, the Union representative is also contactable. Advocates are

welcome to participate in the procedure at any time. The Complaint Resolution and Referral Service

is a Government agency that can help if the issue remains unresolved.

Phone 44743336 for more information

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Experience Trust Confidence Hope

Our Purpose: Serving and empowering people to lead fulfilling lives.

Our Mission: We provide meaningful employment, training, social connections, accommmodation

and other services to facilitate the realisation of a person’s potential. Serving people with a

disability is at the heart of Yumaro’s mission, however within the scope of our services offerings

Yumaro ultimately aims to benefit anyone who faces significant adversity and needs support.

Our Principles

We recognize and value the abilities of all people We are committed to upholding the rights of people with disabilities to self-

determination. All people have the right to make decisions and choices in life We seek equality of access to all parts of society for people with disabilities All people have a right to dignity, privacy and confidentiality All people have the right to be respected and valued as an individual The community has a right to expect an accountable service The service has a commitment to tolerance and respect for all people

We look forward to working

with you. Call us on 44743336 if

we can assist in any way.

www.yumaro.com.au