NDIS READINESS - National Disability Services€¦ · Marketing governance 9 Clients & Market Focus...

NDIS READINESS

Learning & DevelopmentPROGRAM CATALOGUE VICTORIA

Version 2 March 2017

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NDS are here to assist with transition to the NDIS

A COORDINATED APPROACHNDS’ learning and development offerings are just one aspect of many NDIS transition resources delivered by our Sector Transition Team.

Visit nds.org.au/stpvic to learn more about our broader NDIS transition offerings in Victoria, including:

• NDISReadinessandImplementation Workshops

• SectorSupportConsultants

• ProfessionalCommunitiesofPractice

• Workforceplanning

• AccesstoourNDISHelpdesk(askan operational question about the NDIS anytime, by visiting tinyurl.com/NDISHelpdesk )

PRICING, DATES AND LOCATIONSPleasevisitnds.org.au/stpvic and click ‘Learn and Develop’ for the most up-to-date information on dates, pricing and locations for courses listed in this catalogue.*Here,youcanalsobookcoursesforyourself and members of your team.

If you wish to discuss your training requirements ingreaterdetail,pleasecontact BrianKirk,ProjectManager – Learning and Development on 03 8341 4393 or [email protected].

*Pleasenote,thecourseslistedinthiscatalogueformour current offering at the time of publication and maychangeatanytime.Pleasevisitnds.org.au/stpvic forconfirmation of our current offering

TheNationalDisabilityInsuranceScheme(NDIS)meansdisability service providers will be operating in a new environment, where people with disability will have greater choice and control than ever before – and the sector will need to adapt.

Through the Victorian Government’s Sector Transition Fund, NDS is on hand to assist with your organisation’s transition to the NDIS. We’ve developed a suite of evidence-based, outcome-focussed learning and development programs targeting key areas of need forNDIStransition–asidentifiedbyourNDISProviderToolkit, Workforce Wizard and the NDS Business ConfidenceSurvey.

In collaboration with a range of diversely-skilled, experienced and respected business consultancies, NDS is pleased to offer subsidised learning and development courses targeting seven identified business domains that we encourage organisations to use in preparing for transition to the NDIS.

Strategy

Corporate Governance

Clients & Market Focus

Financial Sustainability

People & Capability• Workforce• Leadership• Person-centeredtraining

Information&KnowledgeManagement

Safeguarding,QualityManagement &Improvement

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NDS LEARN AND DEVELOP ONLINE LEARNING PORTALIn addition to the programs featured in this catalogue, youcanaccesstheNDSLearningPortal.Thisisacentral hub for free and fee-for-service sector-based training and learning resources that supplement the LearnandDevelopofferings.ThePortalisavailableforprovider organisations wishing to host their own online and e-learning content without having to invest in a Learning Management System.

ToaccessthePortal,simplycreateandaccountat learnanddevelop.nds.org.au

HAVE YOU COMPLETED THE NDIS PROVIDER TOOLKIT?OurNDISProviderToolkit(TheToolkit)isbuiltarounda business excellence framework in which you can self-assess your organisation’s current capacity for change and particular areas to focus on for commercial operation under the NDIS.

Visit readiness.nds.org.au to begin your self-assessment for NDIS readiness.

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OUR PROGRAM OFFERINGS“The NDIS is the ultimate market disruptor. Disability providers who define themselves merely by what program they currently deliver will have a tough time of it in the next few years. This is the time to be entrepreneurial and to innovate. This means being prepared to respond to and articulate the needs of your clients - way beyond your current services and business model.”

Fran Connelly Director, FC Marketing Author, How to Thrive Under the NDIS

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STRATEGY

p. 6

CORPORATE GOVERNANCE

p. 8

CLIENTS & MARKET FOCUS

p. 9

FINANCIALLY SUSTAINABLE

p. 11

PEOPLE & CAPABILITY

p. 12

SAFEGUARDING, QUALITY MANAGEMENT &

IMPROVEMENT

p. 17

INFORMATION & KNOWLEDGE MANAGEMENT

p. 17

Strategy 6Leading the NDIS transformation 6Determining the current state of your NDIS strategy 7Planningandimplementationfordifferentfutures 7

Corporate Governance 8Board leadership & mentoring program 8Governance & working with other organisations 8Marketing governance 9

Clients & Market Focus 9Marketing for disability services 9Developing a marketing strategy 10Implementing a marketing plan 10Customerexperience(CX)fundamentals 10

Financial Sustainability 11Financial sustainability under the NDIS 11Costingandpricinglearningprogram-online 11Costingandpricingprogram-seminarseries 12

People & Capability 12•Workforce 12Workforceplanningtraining 12Areyouworkforceready? 13•Leadership 13SeniorleadershipandemergingCEOdevelopmentprogram 13NDS disability leadership qualification 14Building team engagement 14Leading change – strategies for positive change 14The change room 15The emerging leader 15Candidconversations 15Leadership excellence 16•Person-centredtraining 16Become a person-centred organisation 16

Information & Knowledge Management 17Improveit4NDIS 17

Safeguarding, Quality Management & Improvement 17Zero Tolerance 17

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Leading the NDIS Transformation

The rollout of the NDIS means that CEOs and executive leaders need to drive organisational and operational transformation in an environment of continually evolving change.

Be the catalyst for transformation and lead the change within your organisationIn partnership with award-winning management consultants Bendelta, NDS is excited to deliver its second five-day residential leadership program. This programwillequipCEOsandexecutiveleaderswiththecapability to make strategic decisions to transform their organisation - leading the creation of a stronger and more diverse sector.

The program offers the opportunity to participate inaLeadershipCircle360DegreeAssessmentand one-on-one coaching session. This provides focused leadership competency feedback on underlying assumptions around a leader’s pattern of strengths and limitations.

Learning outcomesUponcompletingtheresidentialprogram,CEOsandexecutive leaders will have a tangible transformational

Seize this opportunity. Learn more or enroll todayCONTACT: Brian KirkProjectManager-Learning&Developmentemail: [email protected]: 03 8341 4393

OurFlagship,CEOandExecutiveLeaderResidentialProgram

blueprint for their organisation to implement. They’ll also:• Developtheirstrategicthinking,commercial

acumen and ability to lead an organisation through transformational change - with a defined organisational vision, purpose and value proposition.

• Havetheabilitytounleashinternalpotential and identify and embrace opportunities whilst managing risk.

• Developcapabilitytofosteraninternalcultureof client-centricity, innovation and efficiency that ensures high-quality services.

• ImprovetheirpersonalleadershipeffectivenesswithinsightsfromTheLeadershipCircle360DegreeAssessment.

STRATEGY

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PLANNING AND IMPLEMENTATION FOR DIFFERENT FUTURESWHO IS IT FOR? CEOs,boardmembers,seniormanagers

DURATION AND FORMAT 1 day workshop

The first step is to develop the strategic plan, the second is to communicate it.

DesignedtocomplementDeterminingtheCurrentStateof your NDIS Strategy, this workshop equips you with the skills necessary to successfully communicate and implement your strategic plan.

Aftercompletingtheworkshopyouwill

• HavethebeginningsofaNDIS-relevantbusinessplan and a tailored understanding of your way forward.

• Havetailoredmethodsandresourcestoassistbringing your strategic plan to life.

• Beabletocommunicateinanengagingmanneryour strategic plan to stakeholders and employees.

• Beabletoapplythemethodologyoutlinedintheworkshop to ensure your strategic plan has the best chance of being successfully implemented.

DELIVERED BY KruidenierConsulting

YOU COULD ALSO CONSIDERDeterminingtheCurrentStateofYourNDISStrategy

“The NDIS is an exciting opportunity, but it requires our organisation to undertake an incredible amount of development and learning. We’ve found the training and programs provided by NDS have been practical and relevant at helping us greatly embrace this opportunity.”

Chris O’Connor, CEO, Windarring

DETERMINING THE CURRENT STATE OF YOUR NDIS STRATEGYWHO IS IT FOR? CEOs,boardmembers,seniormanagers


Is your organisation’s business strategy agile, flexible and able to be responsive to the changes the NDIS will bring?

This course enables you to examine the implications of the NDIS on your current business model and provides a methodology and resources to assist with planning for NDIS transition.

Aftercompletingtheworkshopyouwill

• Haveabetterunderstandingoftheaspectsofyourbusiness that are not ready for the NDIS.

• Beabletodecidethelevelofstrategicdetailrequired to successfuly move forward with transition.

• Beabletousetheprovidedmethodologyandresources to design your own customer-centric transition strategy or update your existing one.

• Haveconfidenceinmakinginformedandprioritiseddecisions to design the right strategy for your organisation.

• Understandyourownroleandthatofothersinthestrategic planning process.

DELIVERED BY KruidenierConsulting

YOU COULD ALSO CONSIDERPlanningandImplementingforDifferentFutures

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CORPORATE GOVERNANCE

BOARD LEADERSHIP & MENTORING PROGRAMWHO IS IT FOR? CEOsandboardmembers

DURATION AND FORMAT Board Leadership: 2full-dayworkshopsor4smallerworkshop sessions Board Mentoring: Bespoke schedule arranged with the Chairandmentor

Does your board’s decision-making processes allow your organisation to effectively manage risks, challengesandopportunities?Ifyou’reontheboardof a disability service provider, your leadership and decision-making will be critical in developing and positioning your organisation in a more competitive, market-based environment under the NDIS.

This exclusive, disability sector-specific two-part program teaches new and existing board members the right set of governance skills and provides a twelve-month, whole-of-board mentoring opportunity.

AftercompletingtheBoardLeadershipprogramyouwill:

• Haveexploredanddevelopedthetechnicalrequirements of being a board member.

• Haveexaminedyourpersonalleadershipqualitiesand how they can best be applied to governance roles.

• Haveathoroughunderstandingofdependenciesfor influential leadership and governance, including drivers for effective; motivation, behaviours, culture, performance, communication, strategy development and decision-making.

AftercompletingtheBoardMentoringprogramyourboard will:

• Havecompletedawhole-of-boardSurveytoassistthe mentor in developing and implementing an action plan.

• SelectedamentorwhowillprovidesupporttoboththeChairandboardindevelopingandimplementingan action plan thereafter.

• Beabletoreinforceandsupportelementsofgoodgovernance covered in the Board Leadership

program.

DELIVERED BY Leadership Victoria

YOU COULD ALSO CONSIDERGovernance and Working with other Organisations

GOVERNANCE AND WORKING WITH OTHER ORGANISATIONSWHO IS IT FOR? CEOs,boardmembers,seniormanagers

DURATION AND FORMAT 8 pre-recorded webinars online, without charge at nds.org.au/stpvic/resource-library.Select‘GovernanceResources’.

If your organisation is considering delivering its services under the NDIS by merging entities, subcontracting, forming partnerships or joint ventures, this webinar based resource is an opportunity to explore and clarify the legal contexts and governance issues that should be considered.

InpartnershipwithJusticeConnect(anot-for-profitlegal service), NDS has developed 8 easily-accessible, pre-recorded webinars under the following topics:

• Webinar1:Overviewofgovernanceforvolunteerboards

• Webinar2:TheroleandresponsibilitiesofNFPboards

• Webinar3:CurrentissuesforNFPboards

• Webinar4:Workingwithotherorganiations–overview

• Webinar5:MemorandumofUnderstandings(MoUs)

• Webinar6:Subcontracting

• Webinar7:Mergers1

• Webinar8:Mergers2

Afterviewingthewebinarseriesyouwill:

• Haveanunderstandingofgovernanceforvolunteerboards.

• Understandtheroleandresponsibilitiesofanot-for-profit board.

• Havedevelopedtechniquestoexplorepertinentandcurrent issues.

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• Haveexploredanumberofcasestudies,including;Working with other organisations, creating and usingaMemorandumofUnderstanding(MoU),subcontractingagreements,MergerCaseStudy1andMergerCaseStudy2.

DELIVERED BY JusticeConnect

MARKETING GOVERNANCEWHO IS IT FOR? CEOs,boardmembers,seniormanagers

DURATION AND FORMAT 7 pre-recorded webinars online, without charge at nds.org.au/stpvic/resource-library. Select‘GovernanceResources’.

The introduction of the NDIS means disability service providers will need to place greater emphasis on strengthening and differentiating their service offering andreputationthrougheffectivemarketing.Effectivegovernance of these decisions will ensure your organisation’s marketing activities are driven using appropriate internal controls.

The seven webinars have been designed as an information and training resource for individuals and organisations. Topics can be self-selected based on relevance and desired use.

Marketing Governance Topics include:

• Webinar1–ReviewimplicationsoftheNDISonbusiness planning

• Webinar2–Understandingtheroleofmarketinggovernance

• Webinar3–Strategy

• Webinar4–Riskmanagement

• Webinar5–Financialreporting

• Webinar6–Rolesandresponsibilities

• Webinar7–Accountabilityandmetrics

Afterviewingthewebinarseriesyouwill:

• Becapableofdevelopingamarketinggovernanceframework for your organisation

• Beabletodemonstratehowtheframeworkcanbe incorporated into your organisation’s business structure.

• Understandhowtoensurethatriskisproperly

evaluated and that roles and responsibilities are clear.

• Beabletodemonstratehowmetricscanbeusedtoaccurately measure marketing outcomes

Alackofmarketinggovernancecreatesthepotential for reputational and financial risk, due to marketing not being aligned internally to key business decisions, or not being able to responds to external conditions.

Alex Makim (Former President AMI)

CLIENTS AND MARKET FOCUS

MARKETING FOR DISABILITY SERVICESWHO IS IT FOR? Senior managers


In a new market, where people with disability will have greater choice and control over their supports, how will yourorganisationstandoutfromtherest?

This workshop has been designed specifically for disability service providers to understand the core elements of marketing and develop a NDIS-orientated marketing plan.

Aftercompletingtheworkshopyouwill:

• Understandthechangesinthedisabilityservicesmarket.

• UnderstandwhymarketingservicesundertheNDISis necessary.

• Haveanunderstandingofmarketingtheory.

• Haveadraftmarketingplan.

DELIVERED BY Various consultancies

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DEVELOPING A MARKETING STRATEGYWHO IS IT FOR? Senior managers

DURATION AND FORMAT Halfdayworkshopwitha 30 minute webinar as pre-work

Does your organisation understand how to link its marketingstrategyandbusinessplanning?Developingstrategic marketing skills for a consumer driven market is critical for business development and sustainability under the NDIS. This workshop is designed to teach you how to incorporate strategic marketing principles into your business planning processes.


• Havethebeginningofamarketingstrategydocument for your organisation.

• Beabletodemonstrateanunderstandingofthemarketing strategy process.

• Beabletoarticulatethedifferencebetweenamarketing strategy and a marketing plan.

DELIVERED BY ThinkHQ

IMPLEMENTING A MARKETING PLANWHO IS IT FOR? Senior managers

DURATION AND FORMAT Halfdayworkshopwitha 30 minute webinar as pre-work

Afterdevelopingyourmarketingstrategyandincorporating it into your strategic business plan, you’ll need the right tactics and strategy to deliver it. This workshop assists in understanding best-practice marketing and communication approaches to ensure the implementation of your marketing plan has maximum effect.


• Understandmarketingtacticsrequiredtoachievethe objectives outlined in your marketing plan and why they would be effective.

• Beabletoconfidentlydelivertasksasidentifiedinyour marketing plan to best drive marketing for your organisation.

DELIVERED BY ThinkHQ

“Building new business skills for the NDIS is critical. The NDS Learn & Develop program has been instrumental in assisting Outlook to achieve this.”

Roxanne Higgins, Community Services Manager, Outlook

CUSTOMER EXPERIENCE (CX) FUNDAMENTALSWHO IS IT FOR? CEOsandseniormanagers

DURATION AND FORMAT 1 day workshop plus pre-reading

Asadisabilityserviceprovider,yourorganisationiscommitted to delivering person-centred services and supports for its customers. In order to deliver true person-centricity, your organisation must consider the customer journey when devising its business plan.

This program offers a shift in mindset to unlock ‘person-centred thinking’ when designing and delivering true customer-centricity.


• Understandwhyandhowperson-centricthinkingimpacts upon the success of your business.

• Understandthefoundationelementsrequiredtodeliver positive customer experiences.

• Beabletoevaluatehowcustomer-centricyourorganisation truly is and identify what needs to change.

• Havecreatedacustomerjourneyroadmap.

• BeabletoengageyourorganisationinCXdevelopment initiatives.

DELIVERED BYMeshCommunications

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COSTING AND PRICING LEARNING PROGRAM - ONLINEWHO IS IT FOR? Boardmembers,CEOs,CFOs,seniormanagers and frontline employees

DURATION AND FORMAT Online, without charge, at cplp.nds.org.au

If your organisation needs to build skills to effectively cost and price its services under a NDIS operational model, we encourage you to consider this free, online learningprogramdevelopedinpartnershipwithCurtinUniversity.

‘TheCosting&PricingLearningProgramhasbeen practical and accessible for myself and my organisation. We have found it to be invaluable.’

Shelly Baker, CEO Kimberley Individual and Family Services Association Inc.

FINANCIAL SUSTAINABILITY

FINANCIAL SUSTAINABILITY UNDER THE NDIS WHO IS IT FOR?CEOs,CFOsandseniormanagers


Disability service providers need to fully understand the financial impact of the NDIS in order to respond to it in a sustainable way.

Successful organisations understand that it takes time, effort and money to achieve sustainable change. While realigning their business processes and controls, service providers need to ensure they are financially viable in the short, medium and long term. They need to be solvent and able to provide the services their clients need and want.

NDShavepartneredwithCurtinUniversitytodevelopa 1 day intensive and practical financial sustainability workshop, which takes a whole-of-business approach and explores the operational and change capacities that will be required to be financially sustainable under the NDIS funding structure.

Aftercompletingtheprogramyouwill:

• Understandthechangesand/oradaptationsrequiredfor your business in preparation for the NDIS.

• Understandtheprocessandcontrolsthatareneeded to ensure short, medium and long term sustainability.

• Understandthefinancial,operational,andserviceuser impacts of the NDIS on your business.

• Beabletoexplainandconsiderfuturefinancialsustainability options available for your organisation.

• Havetheabilitytodetermineandexpresscriticalsuccess factors of financial sustainability.

• Beabletomeasurefinancialperformance.

• Haveacomprehensiveunderstandingofactivitybased costing, comprehensive cost of services, service volume and service mix.

DELIVERED BY BilsonAdvisory

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COSTING AND PRICING PROGRAM - SEMINAR SERIESWHO IS IT FOR? Boardmembers,CEOs,CFOs,seniormanagers and frontline employees

DURATION AND FORMAT 4 full-day seminars plus 1 half-day seminar

If your organisation needs to build skills to effectively cost and price its services under a NDIS operational model, and prefer face-to-face teaching methods, we alsoprovidetheCostingandPricingProgramasaseminar series.

The 5 seminar topics are:

• Anoverviewofcostingandpricingofservices.

• CostingandpricingeffectivelyinaNDISenvironment.

• CostingandpricingservicesusingtheNDSCostingandPricingToolinExcel.

• Exploringsharedservicesandduediligencewhenconsidering mergers and acquisitions

• CostmanagementandfinancialplanningundertheNDIS operating model

DELIVERED BY PitcherPartners

PEOPLE AND CAPABILITY•WORKFORCE

WORKFORCE PLANNING TRAININGWHO IS IT FOR? Senior managers and human resources managers. Special conditions apply for enrolment.

DURATION AND FORMAT 3workshops,or2workshopsand 5 webinars

The need for disability service providers to strengthen their workforce planning capability is particularly critical, due to the transition and growth in the sector due to the NDIS.

This accredited training course will provide participants with the knowledge and skills required to gain the following units of competency related to workforce planning:

• BSBHRM513–Managingworkforceplanning.

• BSBPMG519–Managerprojectstakeholderengagement.

• CHCPOL003–Researchandapplyevidenceinpractice.

Participantswillhavecreatedaworkforceplanduringthis course which will:

• Bealignedtotheirorganisation’soperationalandstrategic plans.

• Includestrategiestoimproverecruitment,retention,employee utilisation and development.

• Providetheparticipantwithaccreditationinworkforce planning.

DELIVERED BYResponseEmployment&Training

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ARE YOU WORKFORCE READY?WHO IS IT FOR? Senior managers and human resources managers.


Under the NDIS, disability service providers will need to attract, recruit and retain employees with the right values, skills and capabilities to support the evolving needs of its customers and organisation.

This workshop has been designed to support disability service providers to understand the overarching principles of workforce and capability planning, relevant to the NDIS environment.


• Beabletocompleteaworkforceroadmap.

• Understandthetheoryandmethodologyrequiredtodevelop a workforce plan, in the context of the NDIS and the region of operation.

• Beabletodemonstrateanunderstandingofhowbenchmarking can assist an organisation’s decision-making.

• Havethecapabilitytodemonstratetheworkforceplanning tool and workforce road map to peers.

DELIVERED BY WorkplacePlus

PEOPLE AND CAPABILITY•LEADERSHIP

SENIOR LEADERSHIP AND EMERGING CEO DEVELOPMENT PROGRAMWHO IS IT FOR? SeniormanagersandemergingCEOs

DURATION AND FORMAT 2dayworkshop

The implementation of the NDIS presents many opportunities for managers to demonstrate their leadership capability and lead change for their organisation. In partnership with Leadership Victoria, this workshop provides an exclusive opportunity to develop adaptive leadership skills, effective during times of change.


• Haveabroadenedsenseofeffectiveleadershipapproaches from the experiences of others.

• UnderstandkeyprinciplesfromKeganandLahey’s‘Immunity to change’ process.

• Havelearnedhowtoworkwithauniquecoachingmodel to identify mindsets and behaviours which form barriers to change – and learn how to overcome them.

• Beclearinyourroledevelopingsharedpurposeandmotivating appropriate behaviours in others.

• Understandthedifferencebetweenadaptiveandtechnical leadership and how to apply adaptive leadership to change management initiatives.

• Understandbothconsciousandsubconsciouschange processes and what you can do when employees may resist change.

• Beabletodemonstrateanunderstandingofchangemanagement techniques and how to strengthen change initiatives for success.


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NDS DISABILITY LEADERSHIP QUALIFICATIONCERTIFICATE IV IN LEADERSHIP AND MANAGEMENT

WHO IS IT FOR? Senior leaders and frontline employees

DURATION AND FORMAT Self-paced e-learning over 10 months

During a thought provoking ten-month journey, participants will enhance their own understanding of leadership and engage in a powerful, shared learning experience.

ThisprogramisprovidedbytheAustralasianLeadershipAcademy,programmanagers,facilitators,assessors and mentors, and aims to set a new standard in the provision of work-based, outcome-drivenmanagementdevelopment.ProgrammoduleshavebeenalignedtotheNDSDisabilityCapabilityFramework and will integrate sector specific resources where applicable.

Participantswillundertakea,‘ResearchTaskandWorkplaceApplication’activitytailoredtotheirworkplace, giving a valuable opportunity to apply on-the-job learning and a direct return on course investment.

DELIVERED BY TheAustralasianLeadershipAcademy

BUILDING TEAM ENGAGEMENTWHO IS IT FOR? Senior managers and frontline managers


To be effective, leaders must have the emotional intelligence and capability to motivate and build team engagement, to successfully lead teams through change. In partnership with Leadership Victoria, this workshop will help managers transition to true leaders.

Aftercompletingthe1dayprogramyouwillhave:

• Anunderstandingofwhatmakesaneffectiveleader;exploring identity and self, emotional intelligence and have completed your own psychometric assessment.

• Developedyourknowledgeofleadershipasacontemporary practice.

• Developedyourskillsandconfidencetotackleleadership challenges.

• Developedanunderstandingoftheimportanceofaligning purpose and values when motivating and leading others.

• Gainedanunderstandingofhowtobuildacultureand environment for commitment and engagement.


LEADING CHANGE – STRATEGIES FOR POSITIVE CHANGEWHO IS IT FOR? CEOs,boardmembersandseniormanagers

DURATION AND FORMAT 1 day workshop followed by an online masterclass

Howisyourorganisationaddressingandmanagingtheimpending changes, challenges and opportunities the NDISwillbring?

LeadingChangewillenableyoutoassessyourorganisation’s transition to the NDIS model, provide a methodology and resources to assist with transition and give you the skills you need to embrace and lead through change.


• Haveabetterunderstandingoftheaspectsofyourbusiness that are not ready for the NDIS.

• Beabletodecidethelevelofstrategicdetailrequired to successful move forward with transition.

• Beabletousetheprovidedmethodologyandresources to design your own customer-centric transition strategy or update your existing one.

• Haveconfidencetomakeinformedandprioritised

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decisions to design the right strategy for your organisation.

• Understandyourownroleandthatofothersinthestrategic change process.

• Beinvitedtoparticipateinanonlinemasterclass.

The online masterclass provides participants with the opportunity to explore change in their organisation in more detail, supporting and intregrating the learning experience from the workshop.

DELIVERED BY LindaRowleyCoaching&Development

‘ThefeedbackaboutLeadingChangefromourmanagers has been very positive and we are already talking about what we will do next and how we will use the learnings.’

Karen Vanderkaay, COO, MiLife, Victoria

THE CHANGE ROOMWHO IS IT FOR? Frontline managers


Howwillyouremployeesbesupportedthroughchange,asyourorganisationtransitionstotheNDIS?Utilisingperson-centred thinking, this course aims to ensure frontline mangers have the skills and tools required to lead change within their organisation.


• Haveagreaterunderstandingofhowchangeimpacts employees.

• Havedevelopedtherightskillstoinfluencepositivechange.

• Havedevelopedstrategiestoovercomebarriersandresistance to change.

DELIVERED BY LindaRowleyCoaching&Development

THE EMERGING LEADERWHO IS IT FOR? Frontline managers and frontline employees with leadership potential


Hasyourorganisationidentifiedthefutureleadersofyourorganisation?Therightcombinationofmindset,skills and techniques must be developed for the successful transition from team member to team leader or manager.


• Haveagreaterunderstandingofhowyourpersonalcommunication style, motivations and strategies for getting things done impacts your organisation and others.

• Beabletodefineandarticulatethechallengesofbeing a leader.

• Beabletoidentifystrategiestoeffectivelycommunicate with, motivate and lead your team.

DELIVERED BY PeopleDevelopmentAustralia(PDA)

CANDID CONVERSATIONSWHO IS IT FOR? Senior leaders and frontline managers


Growth occurs when we address issues and risks to unlock opportunities - and the framing of your message can either help or hinder this goal. In the transition to the NDIS, your organisation may need to have some candid conversations of its own and the right approach can maximise the effectiveness of and minimise the risk of these.


• Beabletodefinewhatisacandidconversationandwhen it is necessary.

• Haveanunderstandingofemotionalintelligence,your own communication style and how it can impact others.

• Applythestrategiesinthiscoursetohostyourowncandid conversation.

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• Haveconfidenceincoachingotherstohavetheirown candid conversations.


LEADERSHIP EXCELLENCEWHO IS IT FOR? Frontline managers


Effectiveleadershiprequirestherightcombinationofskills and nous to successfully align your team and stakeholders towards your organisation’s goals. This course offers practical strategies to lead with impact.


• Beabletodemonstrateanunderstandingofleadership principles and further understand your own leadership style.

• Becapableofcreatingalignmentbetweenyourownleadership style and your organisation’s mission, vision and values.

• Haveagreaterunderstandingofthechangemanagement process including risks, issues and opportunities.


PEOPLE AND CAPABILITY•PERSON-CENTREDTRAINING

BECOME A PERSON-CENTRED ORGANISATIONWHO IS IT FOR? Boardmembers,CEOsandseniormanagers


Aperson-centredapproachwhenprovidingservicesto people with disability is a fundamental principle of our sector – and this approach can also have a considerable impact when driving internal change, shaping organisational culture and making decisions that impact upon employees.

This course teaches the principles of person-centeredness and how to drive a culture of person-centred practice.


• Havedevelopedthevalues,skillsandsystemsto assist with implementing person-centred approaches within your organisation.

• UnderstandhowtheDisabilityWorkforceCapabilityFramework relates to person-centred approaches.

• Understandwhatpeoplemanagementresourcesareavailable and how to use them.

DELIVERED BY HelenSandersonAssociates

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INFORMATION & KNOWLEDGE MANAGEMENT

IMPROVEIT4NDISWHO IS IT FOR? Whole of organisation

DURATION AND FORMAT Online, without charge, at ImproveIT.org/ImproveIT4NDIS

ImproveIT4NDIS is an online IT improvement program for providers seeking to build their IT capability in preparation for the NDIS.

The introduction of the NDIS and e-Market platform will change dramatically the environment in which both participants and providers engage with each other, and will require providers to plan, upgrade and significantly investintheirICT.

The objectives of the online program are:

• Toeducateandsupportprovidersongoodpracticeapproaches to IT planning and system selection.

• ToprovideunbiasedITadvicetoproviderstransitioning to the NDIS to the point where they understand their system requirements and are in a positiontoselectorupgradetheirsystem(s).

• Tosupportprovidersinsystemselectionrequirements using external consultants that would facilitate the process between provider and vendor.

• Toprovideaseriesofindependentresourcestothat providers can self-select guides, templates and tools and other relevant resources to build their IT knowledge.

DELIVERED BY NDS, Infoxchange and the Virtual IT Department

SAFEGUARDING, QUALITY MANAGEMENT & IMPROVEMENT

ZERO TOLERANCEWHO IS IT FOR? Whole of organisation

DURATION AND FORMAT Online, without charge, at nds.org.au/resources/zero-tolerance

Zero Tolerance is an initiative led by NDS in partnership with the disability sector. It assists disability service providers to understand, implement and improve practices which safeguard the rights of people they support. Built around a national evidence-based framework, Zero Tolerance provides:

• Awayfordisabilityserviceproviderstounderstandactions they can take to prevent and respond to abuse, neglect and violence of people with disability.

• Aclearmessagethatabuse,neglectandviolenceare not okay.

• Awayofthinkingaboutabuseasahumanrightsissue, not a disability issue.

• Anorganisationalandpersonalcommitmenttoacton: anything that makes a person with disability be or feel unsafe; anything that doesn’t support a person’s human rights and anything that we could be doing better.

• Acollectionofresourcestoeducateandtrainstaffat all levels to understand their responsibilities in preventing and responding to abuse.

• Awayofworkingcollaborativelywithinandoutsidethe disability sector to prevent and respond to abuse.

DELIVERED BY NDS

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NDIS Sector Transition Project www.nds.org.au/stpvic

Visit our webpage to learn more about our suite of learning and development courses, information and other resources to support your organisation’s transition to the NDIS.

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www.nds.org.au/learn-and-develop

NDIS READINESS - National Disability Services€¦ · Marketing governance 9 Clients & Market Focus...

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