Inside this brochure:

Overview .................... 1

Benefits ....................... 2

Technology ................. 3

Mobility ...................... 4

Features ...................... 5

Why NetCarrier:

24/7/365

Never Outsourced

Customer Support

Flat Organization

Competitive Pricing

Custom Solutions

Integrity

nCloud PBX

nCloud PBX Provides Redundancy,

Scalability, and Convergence for your

Company! nCloud is a NetCarrier developed platform designed for the next generation of business owners who demand increased reliability, flexibility, and redundancy. With this product line, the emphasis is on providing a unified business solution so that you no longer need to worry about how all of the pieces of your technology needs will fit together. With the nCloud product suite, your applications will be in our experienced hands. NetCarrier has been in business for almost 20 years and we are continuously proud of our custom solutions, outstanding customer service, and knowledgeable staff. The nCloud products are the next evolution of our promise to support your business reputation with exceptional telecom and cloud services. nCloud PBX is a cloud-based phone system that replaces your PBX with a full-featured system hosted within NetCarrier’s secure, and redundant network. This means that calls will always reach your phone system, even during circuit and power outages.

IP Communication: One of the fundamental advantages of a Cloud-Based PBX is that it can

be managed completely online. That means that services, features and

functions can be turned on or off as employee counts change; and

specific services, such as hunt groups, can be changed or added

through an online console from any web browser. An important

advantage of a Cloud-Based PBX solution is that no in-house staff is

required to manage the system, address system problems, or perform

upgrades.

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Full Featured Platform:

Time-of-Day and manual call forwarding to ensure that calls are answered Automatic Call Distribution (ACD) for call centers Hoteling and shared line appearance for workspace flexibility Presence and directed call pickup for a connected organization Customizable music on hold and auto attendant messages Voicemail with email notification Private portal for users to manage their personal settings Administrative portal for network admins and managers …and much more!

Convergence: Merge your phone with your desktop and unify your business applications. Monitor the phone and desktop presences of users within your organization. Click-to-dial calling through Microsoft Outlook 2010.

Our open and flexible platform allows for custom integrations with CRM and other business software. nCloud Unite provides your business with five communication tools built in to one simple desktop application for improved business efficiency.

Redundancy: Gain peace of mind by moving your phone system to the core of our carrier-grade network that has been built to maximize uptime.

Every part of our network has redundant power sources, diverse network paths, and automatic fail-safes to protect your business from outages. Callers will always reach the phone system, which eliminates the "I'm down, I'm out of business" situation.

Scalability: Easily add users and locations without costly hardware upgrades or complicated programming.

nCloud scales infinitely through a proprietary clustered design. Your phone system will easily grow with any organizational changes. Never worry about running out of “space” or paying a premium to upgrade your phone system's capacity.

“Gain peace of mind by moving your phone system to the core of our carrier-grade network that has been built to maximize uptime.”

Why Hosted PBX?

Convergence, Redundancy & Scalability

Predictable monthly billing and no large up-front cost. Site-to-site extension dialing without multiple

PBXs or an MPLS network. System maintenance and upgrades are free. PBX nodes are secured in our carrier-class da-

ta centers. Scalable from small (5 users) to large

(thousands of users). Pricing models allows flexibility and cost Savings.

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NetCarrier Telecom, Inc. Copyright www.netcarrier.com 855-NCLOUD4

NetCarrier Telecom

Founded in 1996, NetCarrier is a national provider of Hosted PBX. We are also a competitive local exchange carrier serving the Mid-Atlantic region. NetCarrier is a well fund-ed, privately held com-pany operating with positive cash flow. We offer customers quality solutions and peace of mind in a complex telecom marketplace. As we continue to grow, NetCarrier’s mission will never change: “With integrity, superior communication, custom solutions, and savings, NetCarrier will exceed

Calling Features Available:

Call Forwarding (busy, no answer)- user automatically redirects all

calls to another telephone number when the user’s phone is busy.

Call Park– allows user place an active call in a virtual ‘hold’ orbit

where it can be retrieved by another user.

Caller ID (block, unblock)-enable displaying of the user’s caller ID.

Desktop Fax/E-Fax-allows end user to send and receive fax directly

to email inbox.

Conferencing-enables users to add up to 3 parties to a call from their

phone.

Direct Inward Dialing– allows a caller access to another user’s exten-

sion, directly without an auto attendant.

Do Not Disturb- user can specify ‘do not ring this phone’ from a key

on the phone set, or through personal portal.

Hunt Groups- administrator can enter series of numbers to which

calls are routed, and the next number is tried if no one answers.

Intercom Calling– allows user to page a phone over their phones

microphone speaker.

Music on Hold- incoming calls with music selection while on hold.

Hoteling- gives you the ability to use your personal logon at any

phone which eliminates the need for individualized work stations.

Unified Messaging- Voicemail to email notifications.

...and MANY MORE!

3

Technical Overview of a standard configuration of nCloud PBX.

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Polycom Phone Hardware

Choosing a VoIP phone is all

about compatibility and features.

Every phone is able to initiate

and receive calls, but phone

firmware must be compatible with

a PBX platform in order to make

use of all of the phone's features.

Polycom have proven to be the

most reliable, compatible, and

feature-rich partner for the

nCloud platform and that is why

we choose to deploy Polycom

above any other phone. Here are

some of the features:

High Performance with color

touch screen & HD voice

quality (G.722 codec).

Video Built-in Camera

Line Presences

Easy Navigation for user

Reduces audio latency and

delivers HD audio.

Decreases bandwidth usage

with phone-to-phone audio

streaming.

“Combines your communication into one single place, allows businesses to expand into the changing styles of communication and collaboration

through voice, video, IM and conference”.

Unite Communications

Use your Cell Phone as your office phone and & Increase Productivity!

HD Voice

Click to Call

Instant Messaging

Phone Presence

Video Chat

Contact List and Contact Favorites

Call Display and Voicemail Indicator

Speakerphone, hold and mute functions

Call History— list of received, missed and dialed

calls

Call Recording

Ringtones and Contact Avatars

Dial Plan Support

Multiple Call Support-swap between two active

calls, merge, split, and transfer calls

Field Incoming calls while using other applications

Supports headset, headphones and Bluetooth devices

Merging your phone with your desktop to increase productivity,

efficiency, and control organizational resource costs.

Click to dial in email

See if co-workers are on the phone before calling them.

Ground breaking business collaboration tool.

Windows, Mac, and Linux compatible

versions.

Click-to-call and presence integration

within Microsoft Outlook 2010.

Able to remote control your phone, e.g.

transfer a call from your desk to your

phone to an IM contact.

4

App Available on iPhone, iPad, Android, &

Tablet Devices

Mobility: Available on Multiple Devices

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5

nCloud PBX Seat Features

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Account Codes

Automated Attendant (additional MRC on 3 year term & below)

Busy Lamp Field (BLF)

Call Detail Recording (CDR)

Call Forwarding - Manual

Call Forwarding -Date & Time Scheduling

Call Groups

Call Hold

Call Park

Call Pick-up

Call Restriction

Call Transfer -Blind

Call Transfer - Consultative

Call Transfer - Direct To Voicemail

Call Waiting

Caller ID

Caller Name Presentation

Click-to-Call

Conferencing (3-way)

Conference Bridge w/ Management Tool

Desktop Integration

DID (Direct Inward Dialing)

Do Not Disturb

DOD (Direct Outward Dialing)

File Transfer/Sharing

Hoteling (Hot Desking)

Hunt Groups -Linear (8-Ext# Per Group Max)

Instant Messaging

Last Number Redial

Message Waiting Notification

Music on Hold

Microsoft Outlook 2010 Plugin

Mobility App

Paging/Intercom (broadcast & phone to phone)

Personal Automated Attendant

Phone Presence (Unite)

Ring Groups - Ring All (8-Ext# Per Group Max)

Soft Client Telephone

Speed Dialing - Corporate

Speed Dialing - Personal

Station to Station Dialing

Unified Messaging

Unite Broadcast Instant Messaging

User Portal

Voicemail

25 GB Exchange Mailbox (Active Sync, Spam Filtering, Local Archiving)

Desktop Faxing (Inbound & Outbound) Available with any product

nCloud Call Queuing

E911 Management

PBX Features are

available on the below

seat options. Contact

your sales rep for the

full list of which

features apply to each

seat option.

Available Seat Options:

nCloud Basic

nCloud Unite