Navkar - A Credentials Document V3.1

Navkar Centre for Skills Pvt. Ltd.

Partnering to Establish India as The ‘Service Skills Capital’ of the World

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ABOUT NAVKAR

BackgroundIndia is at a very interesting infliction point in its history – there is a clear, identified and immediate need for the nation to address the requirement of Vocational Skilling for about 500 million youth in the next 12 years. Whilst the need for skill development has been well established, statistics indicate that bulk of the jobs requirement in the next five years (about 10 Million out of the 90 million jobs) will be created in hospitality and healthcare sector alone. Of these new jobs, more than half would require some form of vocational training & education.

India’s Human Development Index ranking at 119 out of 169 countries, which is largely due to poor healthcare indicators, is detrimental to its predicted rise as the second largest economy of the world. This is attributed to many reasons such as:– Inadequate infrastructure - 90 beds per 100,000 population against a world average of 270 beds– Inadequate human resources - just 60 doctors per 100,000 population Vs world average of 140 and

130 nurses per 100,000 population against world averages of 280 – Track record of poor public spending on healthcare - less than 1% of GDP for last 30 years – Poor healthcare financing mechanisms - 66% percent of healthcare expenditure is out of pocket -

World Bank estimates that 2.2 % of India’s population (around 24 Million people) goes into poverty every year because of catastrophic health expenditure

In India Healthcare has 80% spending by private sector. Hence there has to be aggressive private participation along with the government to address these challenges. While there have been many announcements on the private players entering the healthcare infrastructure space in tier II, III cities, Navkar will focus on addressing the huge skill gap in the Human Resources space. With the scarcity of healthcare personnel, even hospitals are finding it difficult to hire fresh candidates. There is a need for over 6.25 Lac doctors and 8.4 Lac nurses in the country by 2012. The complete range of blue collar workers including the ward boys or GDAs are also a huge requirement. In fact for every bed added, there is a need for approximately 8 role holders supporting the bed including the contractual blue collar worker. There is an estimated 9.2 lac beds to be added by 2012 in the country.

Tourism in India is the largest service industry, with a contribution of 6.23% to the national GDP and 8.78% of the total employment in India. According to World Travel and Tourism Council, India will be a tourism hotspot from 2009–2018, having the highest 10-year growth potential. This sector is seeing a surge in expansion in hotels and will need to recruit ~ 32,000 role holders in next two years.

The total employment in the unorganized sector is expected to be about 420 Million (92%) out of a total workforce of 450 Million in 2008. The extent of informal employment is estimated at about 92%-93% between 2008-2012. The sectors with significant informal employment in services are hotels and restaurants, community, social and personal services such as domestic workers, cleaners, security guards etc.

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Our PurposeJoining the Dots

for aHealthy & Happy Tomorrow

Navkar Centre for Skills has the vision to contribute to the Indian growth story by means of leveraging her critical differentiator of ‘Demographic Dividend’ by delivering solutions for:

• Skill development : Investing in industry relevant skills development of un skilled and under skilled youth with focus on fundamental service sectors of Healthcare, Hospitality & Tourism and Allied unorganized sector

• Placement and Performance Management Services: Bridge the skill gap in India by creating an efficient eco system which supplies competent & employable workforce within these sectors

• Capacity building : solutions addressing critical development of people for quality service delivery addressing sectors such as:

– Health & Family Welfare– Tourism– Education & HRD

Our PromiseWe enable Individuals and Institutions

in Healthcare & Allied Sectorstowards a Secure and Sustainable future

through Skilling, Capacity Building & Vocational Self Reliance programsto World Class Standardswith Global Partnerships

“Navkar” in Hindi stands for “New Work”- This is the promise that we stand for towards the youth that it will skill, whether under vocational skill curricula, or skilling programs at school, or through corporate training. The youth skilled by this company will be able to get new and better jobs and will be able to create a new beginning for themselves.

“Navkar” in numerology characterizes The Master Builder, Large Endeavors, Powerful Force and a Leader – These are, also, the characteristics and traits that this company commits to build for itself while fulfilling all stakeholder commitments.

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Our Operational Model

The operational model of Navkar Way would be deployed in a hybrid model, which will follow the Cluster Excellence Approach. Each cluster will be mapped as per sector/industry requirement and prioritized on its potential, in the deployment plan. These clusters will have the Centre of Excellence (COE) as the hubs and Skill development Centre’s (SDC) as the spokes. The CoE as the Hub will be centralized deployment, which will be company owned and operated and offer long term training programs resulting in degree/diploma/certifications. While the Skill Development Centre as the spokes will be decentralized deployment via a combination of own and franchised operations, which will offer short term skill certification programs.

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Success through Partnerships

In order to successfully achieve the core objective of the Skill Mission, and that of the entity, it is imperative to partner with the right set of organizations for each of the key solution elements. These partnerships, apart from delivering specific chartered elements towards the business rollout, will provide the entity with the relevant industry domain expertise in the identified sectors.

These partners will be brought in to provide one / all of the following key operation elements for the business (each of these operation elements is detailed in the following):

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Heimerer Academy (Germany), VTCT (UK), Fortis Healthcare,

Bausch + Lomb, MARTTARAhaat, Janani, own SCDs / CoEs

Janani SHPs, HLF PPT, NGOs / CBOs

Sector Skill Council, NCVT, INC, State Medical Councils, Heimerer

Academy, VTCT Fortis Healthcare, Emmanuelle Hospitals, Bausch + Lomb, Baxter,

etc.Staffing organizations, Own Company

Project Coverage

Sector / Skills targetedS.No Sector Function (role in

the value chain)Gaps identified /Addressed

Potential benefit to sector

1 Healthcare Services

Nursing Staff, including Home Nursing

Unavailability of skilled manpower with respect to the current & projected industry requirements (plus vacancies due to high attrition )

Lack of non functional skills such as communication, etiquettes, dealing with global medical tourists, counseling, patient handling etc.

Lack of first level skills as a medical practitioner (Physician Assistant) for basic diagnosis in context of disease & patient burden across tertiary, secondary and primary healthcare setups

Lack of Auxiliary Nursing Midwives (ANMs) who can provide primary healthcare services across remote India

1. Increased Access to healthcare services across India 2. Availability of skilled manpower to meet the growing need in the sector3. Skilled manpower available across locations4. Cost reduction for manpower training5. Better productivity at the healthcare setups leading to improved quality of care6. Better patient care and customer service


Paramedics and Technicians

Unavailability of skilled manpower with respect to the current & projected industry requirements

Lack of functional knowledge, updated para-medical procedures, on the job exposure, emergency response etc.

1. Availability of skilled manpower to meet the growing need in the sector and increased access to healthcare services2. Skilled manpower available across locations3. Cost reduction for

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Lack of non functional skills such as communication, etiquettes, dealing with global medical tourists, counseling, patient handling etc.

manpower training4. Better productivity at the healthcare setups leading to improved quality of care5. Better patient care and customer service


Ward Boys, GDAs, Patient Helpers, Nursing Assistants, Old Age Caretakers etc.

Unavailability of skilled manpower with respect to the current & projected industry requirements , including high attrition– all current manpower is recruited and trained on the job

Lack of functional knowledge, updated procedures, safety, public health & hygiene etc.

Lack of first level skills as a nurse (Nursing Assistant) for basic assistance in context of disease & patient burden across tertiary and secondary and primary healthcare setups

Lack of non functional skills such as communication, etiquettes, dealing with global medical tourists, patient handling etc.

1. Availability of skilled manpower to meet the growing need in the sector and increased access to healthcare services2. Skilled manpower available across locations3. Cost reduction for manpower training4. Better productivity at the healthcare setups leading to improved quality of care5. Better patient care and customer service

4 Healthcare Pharma Sales Unavailability of skilled manpower with respect to the current & projected industry requirements

Inadequate knowledge on people management, conflict resolution, business

1. Availability of skilled manpower2. Cost reduction for manpower training3. Increase in sales 4. Better customer experience

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management, communication skills, etc.

Lack of process knowledge and compliance

Lack of proper Grooming and self motivation

Lack of entrepreneurial skills5 Hospitality &

TourismFood & Beverage Service providersFood Production


Lack of functional domains skills such as Cooking Techniques, Garbage Disposal, Etiquette and basic manners, basic nutrition values, Energy saving and nutrition saving techniques

Lack of non functional domains skills such as Presentation and Communication skills, Behavior Skills, First Aid, handling of accidents, Client Handling etc.

1. Availability of skilled manpower to meet the growing need in the sector 2. Skilled manpower available across locations3. Cost reduction for manpower training 4. Better customer service and tourist experience5. Promotion of Indian tourism to leverage the potential for the economy

6 Hospitality & Tourism

PortersGuides


Lack of functional domains skills such as knowledge on tourism (rural tourism/main spots), Etiquette and basic manners, presentation and Communication skills, Behavior Skills, First Aid, handling of accidents, Client Handling etc.

1. Availability of skilled manpower to meet the growing need in the sector 2. Skilled manpower available across locations3. Cost reduction for manpower training 4. Better customer service and tourist experience5. Promotion of

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Indian tourism to leverage the potential for the economy6. Livelihood for the rural youth

7 Allied Unorganized Sector

Housekeeping, Security Guards, Cafeteria/Canteen Staff/ Waiters – Facility Management

(Common across Hospitals and Hospitality Setups)

Unavailability of skilled manpower with respect to the current & projected industry requirements – Most of this staff is contractual labour with high attrition

Lack of Technical knowledge, communication skills, product knowledge, best practices (hygiene / procedures / safety etc.)

Lack of self motivation & Grooming

Lack of a career development , progression map for the individuals

1. Availability of skilled role holders2. Cost reduction for manpower training and increased productivity3. Enhanced customer service & experience4. Livelihood for the rural youth

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About Promoters and Management Team

Navin BhatiaNavin Bhatia, in his last tenure was the Chief Operating Officer of Bharti Learning Ltd., a Bharti Enterprises Company and had steered it into becoming one of the largest global training organizations. He has been instrumental in shaping the Government Skill development space for implementation by private sector. He was a Director on the Board of WorkSkills India Ltd (WSI), the first PPP (Public Private Partnership) company in the Skills space which is a JV between Bharti Enterprise & National Skills Development Corporation (under the aegis of Govt of India). WSI is chartered to skill 20 million youth over 383 districts of India, over the next 10 years. He was also on the board of Centum Africa Ltd, leading it for a presence in 16 African countries with a charter of skilling 140,000 African resources for Airtel and partners in Africa.

Experience / Skills:• A multi-faceted experience of over 28 years in training solutions, sales and marine operations,

he has a unique mix of setting up specialized practices and business units, effective operations in diverse conditions, hands-on field working in the rural markets and leading large teams. His early years in marine operations at sea, had a definitive contribution to his disciplined approach to work, effective decision making and team building. Sales in tough markets of Bihar and Jharkhand for MRF Tyres, gave him a huge exposure of rural and semi-urban markets and left a deep impact by way of defining work ways for these markets. In the last eighteen years, he has created 4 specialized Corporate training and Skill Development companies with global scale and standards – NIS Sparta, Reliance – NIS Academy, Bharti Airtel Services Ltd, Bharti Learning Ltd., each a benchmark in training, skill development, manpower management services.

• He is a believer in partnerships for inclusive growth and success through people empowerment. He has been on CII Skill Forum since 2006 and is a member of World Bank ‘Skill Club’.

• He has been instrumental in creating and writing the following policies: o National Skill Development Policy 2009o IRDA Learning framework for insurance in 1999-2000o Training Policy, Govt of India 1998-99

Other Accomplishment:He has published several articles on Training and Skill development in leading Indian publications and has been a speaker at CII, NHRD, FICCI, World Bank African Summit, SHRM, TiE etc.In recognition to his contribution in creating India as a global benchmark for the Skills domain, a section is dedicated to him where his thoughts have been shared in the book “Internationalist- Masters of the Global Game” by Cathy Scherer.

Academic / Professional Qualifications:• A degree in Marine Engineering and an MBA have been the formative academic basis for him

and he continues to learn each day through his experiences.

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Veenu JaichandVeenu, in her last tenure was the COO of WorkSkills India (WSI), the first PPP (Public Private Partnership) company in the Skills space which is a JV between Bharti Enterprise (through Bharti Learning Ltd.) & National Skills Development Corporation (under the aegis of Govt of India). WSI is chartered to skill 20 million youth over 383 districts of India, over the next 10 years. She was accountable for operationalizing the 10-year business plan and P&L of WSI. She was also responsible for setting up management review systems and processes on an IT backbone. The role required an orientation to detail, with an ability to be flexible in adopting models and methodologies, appropriate for the business – something that she stands for.

Experience / Skills:• Veenu, with an experience of over 20 years, is training industry’s thought leader in

Operationalizing Learning Solutions, delivering outcomes for the sponsors and meeting business objectives for all projects. Through her experience at NIS Sparta, TTS Asia Pte Ltd, Crimsonlogic Pte Ltd, Reliance – NIS Academy and Bharti Learning Ltd, she has created pathbreaking learning processes, like ‘On The Job Coaching’ Architecture, Task Execution Manuals, Role Based Learning Architecture, Learning Process Outsourcing Model for many clients like Coca-Cola, Price Waterhouse, Indian Railways, NTPC etc. In a recent project for launching Airtel DTH, she created new industry benchmark for customer satisfaction at ‘point of install’ through a remarkable focus on simplicity of processes, detailing of field execution and rigorous measurement.

• International - Veenu has tremendous exposure to international market, having created and implemented many effective learning solutions for various organizations in the South East Asian region, including Singapore Tourism Board, The Law Society of Singapore, Ministry of Education - Singapore, Trade Promotion Board, Panama & Saudi Arabia. This was during her work as Director, Crimson Logic Pte Ltd (A Govt of Singapore company) and TTS Asia Pte Ltd in Singapore.

Other Accomplishment:• She is a winner of Brandon Hall Excellence in E-learning Awards in Custom Content Category for

her innovative learning and content design against ‘Drug Abuse’, for the youth. She has been a member on the Jury at Brandon Hall Excellence in E-learning Awards. She has been a Speaker at many forums on Industry – Academia Partnership, Presided over Quality forum proceeding by QFAI, Covered in business publications like Business India and eLearn of Singapore.

Academic / Professional Qualifications:• Her Degree in Computer Engineering gave her the right basis for operational detailing and using

technology @workplace. Being a Certified Programme Leader for Diploma in Management Practice (Level 3, 4 and 5) and Certificate 4 in Assessment and Workplace Training of Australian Institute of Management, provided her a unique perspective on workplace training methods. This has contributed in making her an effective leader of teams.

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Rajat RakhejaRajat , in his last tenure was the National Operations Head for WSI, the first PPP (Public Private Partnership) company in the Skills space which is a JV between Bharti Enterprise (through Bharti Learning Ltd.) & National Skills Development Corporation (under the aegis of Govt of India). WSI is chartered to skill 20 million youth over 383 districts of India, over the next 10 years. With a unique amalgamation of conceptual, analytical and execution skills, he was able to carry out the end-to-end responsibility of field operations across the specialized tasks of community mobilization, training, certification and placements of the multifold numbers of student beneficiaries at WSI.

Experience / Skills:• Rajat, alumni of IIT Delhi and IIM Bangalore, has applied his extremely sound academic

foundation in creating a collage of work experience across functions and MNCs. With a rich experience of over 15 years of working with diverse organizations like Asian Paints, ICI Paints, Akzo Nobel, HCL InfiNet, and Hutch (now Vodafone) and work profile ranging across Sales, Training and Operations, he is easily able to imbibe and apply best practices from each field. Having set up Pan India channels, processes and operations team at HCL Infinet and Akzo Nobel, he lend these operational best practices into learning and training solutions at NIS Sparta, Reliance – NIS Academy and Bharti Learning Ltd. As a Partner with OD Alternatives, he consulted India’s biggest companies like Ranbaxy, MetLife, Airtel, Wipro Consumer Care, GE Lighting, Britannia, TVS, WorldSpace, Hutch, Indian Oil, ACC, HP India, ICICI OneSource etc. to provide impactful Organization focussed training solutions.

• During his assignments he has directly managed a large nationally spread out teams of business managers, trainers and training managers. He has managed large pan-India training operations for Reliance Communications (as part of his assignment with NIS Sparta), and the training operations for Airtel (during his assignment with Bharti Learning Ltd.

Other Accomplishment:• Having been an achiever throughout, a top scorer for the state, an illustrious set of alma-maters,

he continues to be extremely humble and open for continuous learning. Travelling on a continuous learning path, he is extremely disciplined about investing in learning for team and self.

• He has participated and spoken at many forums on Skill Development and represented industry for telecom and automobile sectors at the FICCI led Indo-German skill forum at Germany. A ‘Smart Operations’ head, a poet at heart and a calm demeanour, describes him the best.

Academic / Professional Qualifications:• A Mechanical Engineering degree from IIT, Delhi and an MBA from IIM, Bangalore• NLP Master Practitioner and Gestalt therapist• Executive coach (ICF)

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Kakul MisraKakul, in her last tenure was the National Head – Business for Government Business Unit at Bharti Learning Ltd., a Bharti enterprises company. She spearheads the company’s engagement with the Government and PSU sector for Skill and capacity Building initiatives in the Health, Women and Child and local governance sectors. The Government BU under her leadership had chartered a task of accomplishing to acquire and execute projects worth Rs. 500 million in the first financial year. She was instrumental in leading projects which impacted key development and business outcomes for the stakeholders, right from concept to delivery stage. Her experience spans working with stakeholders across central and state Governments, Donor agencies, Public Sector Enterprises and Corporate sector in India and South East Asia. She has led projects in domains of Health & Family Welfare, Education, Governance, Women Empowerment and Customer Service. Experience / Skills:

• Kakul, an IIM Bangalore alumni, has over 12 years of experience in working on large learning solutions for both private sector and development sector. During her stint with NIS Sparta, she has worked with funding agencies like UNDP, UNAIDS and GoI funded projects in domains of capacity building. She conceptualized and pioneered project OUTREACH in a public-private partnership to spread HIV/AIDS awareness using students. She also worked extensively in the domain of Women and Child Health through partnering in projects with JANANI and Hindustan Latex Ltd. At Bharti Learning, she worked in setting up the ‘Training & Curriculum’ Unit for capacity building of Bharti Foundation’s Satya Bharti School Program targeting primary education for BPL families. Having worked in the social sector quite extensively, she contributed to the corporate learning and development solutions with equal finesse. During her work with Bharti Learning Ltd. as the Head of Corporate Business Planning Group, she led the solution implementation for DISHA Learning Academy for IGI Airport to impact passenger satisfaction. Through the solution, focusing on processes, training, measurement and improvement, the ranking of IGI Airport moved up from bottom 3 to top 10 globally

International Experience:• Kakul has a good exposure of the international markets for technology based learning solutions.

This was through her work experience at GetIT Multimedia and CrimsonLogic Pte Ltd. in Singapore. Having acquired government businesses at these organizations, she has a unique mix of working in the social, learning and technology sectors, along with a diversity of clients across Government Departments in India and SE Asia, Corporates and grass-root organizations. During her stint with Tata Teleservices, she led the strategy from President’s Office, closely working on ‘Tata Docomo’ launch. In addition she spearheaded the community initiatives which Tata GSM unit of DOCOMO led.

Academic / Professional Qualifications:• B.SC from St. Xaviers, Mumbai and an MBA from IIM, Bangalore• Certified in, “Assessment and Work based Training”, by Australian Institute of Management.

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About Other Directors on the Board of Navkar

Harish NatarajanHarish is Managing Director India and SE at Bausch + Lomb. Previous to this tenure he had led teams in various management capacities at Baxter Healthcare, Pepsi and ICI Paints. Harish managed Baxter operations at Philippines before his current tenure. Harish is passionate about contributing to the Healthcare sector of India and is instrumental in recently launching the pharmaceutical business for Bausch + Lomb in India.

Daljit SinghDaljit is the President -Strategy and Organizational Development of Fortis Healthcare Ltd. He joined the Company in September 2002. He is a gold medalist from the Indian Institute of Technology, New Delhi and holds a Bachelor of Technology degree in chemical engineering. He was a Commonwealth Scholar at the Senior Management Program at the Manchester Business School in 1995. He has over six years of experience in the healthcare industry and over three decades of management experience. Mr. Singh was the Chief Executive Officer of the Company until November 30, 2006. Prior to joining the Company, Mr. Singh was the Director in-charge of human relations, communications, external relations and safety, health and environment divisions of ICI India Limited for 28 years.

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About Advisory Council

The Advisory Council is being formed to advise the management & board on the business plan and the operational plan in terms of synergies, blind spotting, opportunities and challenges etc.Our Advisory Council members are:

Dr Tarun Seem, ex-Director NRHM, ex-Head of Health System Support Unit at PHFI Juergen Mannicke, Educon, Consultant – iMove, Germany Krishan Khanna, Founder of iWatch Foundation Dr Anil Cherian, Director, Community Health & Development , Emmanuel Hospital Dr Girish Sahni, Director Bausch + Lomb Anirban Sengupta, Marketing Director Accor Hotels

Other key people being approached for Advisory Council are:

Dr Arvind of Arvind Netralaya Dr Ranjit Roy Chaudhary , ex Dean PGI Chandigarh and currently on board of Apollo Hospitals Jyotsna Rai, Director & CEO Taara Dr Karunakar, ex L&D Head of Dr Reddy’s and currently director NMIMS

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About Partners

Heimerer Academy, GermanyThe „Heimerer Schulen“ was founded in 1980 by Friedrich Heimerer in Landsberg am Lech. More than 400 employed and freelanced teachers work at the “Heimerer Schulen” and support about 2600 students. The Academy operates out of 10 locations in Germany. Heimerer Schools offers world-class programs in social and health care domains. Heimerer Academy is partnering Navkar in offering content and occupational standards for Healthcare sector.

VTCT, UKVTCT is a Government approved Awarding Body offering National Vocational Qualifications (NVQs), Scottish Vocational Qualifications (SVQs) and other vocationally related qualifications (VRQs). VTCT has been in existence for over forty years and has been at the forefront of developing the vocational system of qualifications in the United Kingdom. VTCT is partnering Navkar in offering content and occupational standards for Hospitality sector.

Confederation of Indian Industry (CII) CII is the largest and most prominent Industry body in India. Navkar is the skill implementation partner for Healthcare sector for government projects, like HUPA or DONER, through CII. Navkar will, also, partner with CII in their agenda to set up and operate Skill Development Centres

TARAhaatTARAhaat is a social enterprise established by Development Alternatives group in the year 2000.DA, a pioneer sustainable development enterprise, was established in 1983 as a not for profit research, development and action organization. TARAhaat’s primary business is to provide skill and job based training and content through a network of franchised and company owned centres (TARAkendras) to reach rural, semi-urban and urban markets. Navkar will leverage this established network of centres to launch its courses in the Healthcare and allied Healthcare domains.

MART Established in 1993, MART is a pioneer in the rural domain and over the years has also developed as the Leading Consultancy and Knowledge based organization on Emerging Markets. MART enjoys a unique position as an end to end solutions facilitator for both the corporate and development sectors, and brings to the table expertise that have been garnered by successfully handling major assignments for both corporate and development sectors in Indian and abroad. MART will partner Navkar in some of the key pilot projects

JananiA non-profit organization that provides family planning and comprehensive abortion care services in the states of Bihar, Jharkhand and Madhya Pradesh. Janani is affiliated to DKT- International, a non-profit organization based in Washington D.C. With 17 programs across 16 countries, DKT is one of the largest and

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most cost-efficient social marketing organizations in the world. Janani will provide its expertise in mobilization and social outreach for jointly implementing skill projects.

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Navkar - A Credentials Document V3.1

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