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Dr Eva Balan-Vnuk

Executive Director, ICT and Digital Government

Navigating technology, the jobs of the

future and government service delivery

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7XThe Digital Era, cyber,

security, physical

systems

2016

Accelerate everything, increase competition –unlikely sources, and continual disruption

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Which jobs have a future? (US Census Bureau data analysis)

Approx. 60% of jobs

require “non-routine”

capabilities:

• Problem solving

• Communication

• Creativity

• Empathy

• Agility…

Routine Non-routine

Cognitive

Office assistant

Sales agent

X-ray technicians

Managers

Engineers

Health care

ManualAssembly line

Mechanics

Hospitality

Security

Maintenance

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https://www.weforum.org/agenda/2016/01/the-10-skills-you-need-to-thrive-in-the-fourth-industrial-revolution/

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ICT and Digital Government Division, DPC

Dr Eva Balan-Vnuk, Executive Director,

ICT and Digital Government

Abhishek Singh, CIO, Office for

Technology

Karin Geraghty, Chief Digital

Strategist, Office for Digital Government

David Goodman, CISO, Office for Cyber Security

Rachel Newrick, Director, Policy and

Engagement

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Building the Bridge: Mindset, skill set, tool set

Digital moves us to:

• Customer centric

• Mature market

• Services

• Innovation

• Agility

• Differentiation

• Opportunity

• People skills

• Learning

• Global scale

ICT view is often:

• Provider centric

• ICT assets &

lifecycles

• Products

• BAU

• Stability

• Consistency

• Risk mitigation

• Technical skills

• Expertise

• Local scale

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Pro

fessor

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f success

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First

Attempt

In

Learning

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User Centric Design: UCD tool kit offers

guidance to iterative and co-design approaches

1. Ensures the right problem is being addressed

2. Prepares the multi-disciplinary team to begin the UCD

delivery process

3. Research real user needs & find opportunities for

transformation

4. Test hypotheses by rapid prototyping & testing.

5. Validate you are building the “right thing” before

building it

6. Build the minimum viable product (MVP) & allow the

users to trial

7. Continuous improvements & decommission service

UCD Toolkit available from: https://digital.sa.gov.au/ucd

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DTA identity: levels of assurance

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https://www.weforum.org/agenda/2016/01/the-10-skills-you-need-to-thrive-in-the-fourth-industrial-revolution/

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