National Urgent Care Convention

April 27-30, 2015Hyatt Regency Chicago

Planning. Adapting. Succeeding: New Strategies for Changing Times

Jointly provided by:

Brochure partially underwritten by:

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Planning. Adapting. Succeeding: New Strategies for Changing Times

The urgent care industry is transforming and as urgent care providers and business professionals, it’s imperative to remain at the forefront of progress and innovation. The Urgent Care Association of America (UCAOA) 2015 National Urgent Care Convention to be held April 27-30 in Chicago is your gateway to forward-thinking clinical and practice management knowledge. Throughout the 3-day event, you’ll:

Gain access to thought-provoking panel discussions,

enlightening keynotes, in-depth and interactive presentations,

and advanced and basic clinical skills sessions.

Learn from expert faculty with strong business and clinical

acumen to obtain proven advice and real-world insights that

can be directly applied to your daily urgent care environment.

Interact with urgent care representatives in the largest exhibit

hall dedicated to urgent care products, technology and services.

Benefit from boundless career development opportunities

and networking with like-minded urgent care peers.

Attend the 2015 National Urgent Care Convention to arm yourself with the necessary tools, resources and strategies to succeed in urgent care. Visit ucaoa.org/?2015SpringConvention for further details.

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2015 National Urgent Care Convention Planning Committee

UCAOA and UCCOP continue to refine and update the educational curriculum to meet the growing, diverse needs of urgent care clinicians and professionals.

Steven P. Sellars, MBAChief Executive OfficerPremier HealthUCAOA Education Committee Chair

Robert R. Kimball, MD, FCFPMedical DirectorPiedmont Health CareUCAOA Convention Co-Chair

Pamela C. Sullivan, MD, FACPMedical DirectorRochester Immediate CareUCAOA Convention Co-Chair

Alan A. Ayers, MBA, MAccVice President of Market DevelopmentConcentra Health ServicesUCAOA Practice Management Content Advisor

Bernard E. KuhnVice President, Professional ServicesDMX Marketing UCAOA Practice Management Content Subcommittee

Tammy MallowDirector of Contracting and CredentialingDocuTAPUCAOA Practice Management Content Subcommittee

Sharad Patel, MD, MHAChief Operating OfficerMedPost Urgent Care UCAOA Practice Management Content Subcommittee

Tracy Patterson, MBA, MHSA, CHCPrincipalContinuum Health SolutionsUCAOA Practice Management Content Subcommittee

William Gluckman, DO, MBA, FACEP, CPE, CPCPresident & Chief Executive OfficerFastER Urgent CareUCAOA Clinical Content Advisor

Jasmeet S. Bhogal, MDMedical DirectorVirtuaExpress Urgent CareUCCOP CME Committee

Tracey Q. Davidoff, MDAttending PhysicianAccelCare Medical Urgent CareUCCOP CME Committee

Kim Gibson, MDMedical DirectorSouth Tampa After Hours Immediate CareUCCOP CME Committee

Sean McNeeley, MDMedical DirectorUniversity Hospitals Urgent Care NetworkUCCOP CME Committee

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Opening KeynoteBe sure to attend the Opening Keynote on Tuesday, April 28 from 8-9:15am when best-selling author Sally Hogshead reveals the seven triggers of fascination and how to get others to fall in love with your ideas, instantly. Over the past decade, her team has uncovered surprising trends about why certain people and companies succeed. Today, Sally teaches how to communicate and captivate in a world with a 9-second attention span. With high-energy delivery, Sally inspires and informs audiences on what makes you valuable to others and teaches you how to harness your first 9 seconds.

Exhibit Hall ReceptionJoin your colleagues for an evening of cocktails and hors d’oeuvres on Tuesday, April 28 from 5:30-7pm. Industry representatives will be in their exhibit booths to provide software and product demonstrations and answer any questions you may have about a specific service.

Events & Networking

Pre-Convention CoursesEffectively maximize your time in Chicago by taking a deep dive into clinical and practice management topics affecting urgent care. Select from five Pre-Convention Courses: Comprehensive Clinic Startup (April 26-27); Hands-on Clinical Boot Camp (April 26-27); Financial Management for Urgent Care Operators (April 27); Building and Expanding Your Service Portfolio (April 27); or Integrating OccMed and Urgent Care (April 27). For details on the Pre-Convention Program, see the separate program brochure or visit ucaoa.org/?2015SpringConvention.

Exhibit Hall Opening ReceptionJoin your colleagues for an evening of cocktails and hors d’oeuvres on Monday, April 27 from 4:30-6pm. Industry representatives will be in their exhibit booths to provide software and product demonstrations and answer any questions you may have about a specific service.

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for these gatherings on Wednesday, April 29 from 5:15-6:15pm. If you are attending the convention and want to hold a state meeting, please email jkral@ucaoa.org.

Closing KeynoteOn Thursday, April 30 from 8-9:15am, Closing Keynote presenter Jonathan Bush, co-founder and CEO of athenahealth, calls for a revolution in health care—one which gives patients more choice, power and information, at far lower prices. From birthing centers in Florida to urgent care centers in West Virginia, upstarts are disrupting health care by focusing on cost, quality, and the technologies that make them possible. Urgent care practices especially are at the vanguard of healthcare delivery innovation. In this presentation, Jonathan will define a playbook for urgent care leaders to help them remain on the front lines, at the intersection of quality and convenience. Jonathan will offer a vision and plan for change, as well as a fresh take on what the experience of health care can be.

Board ElectionsDirectors of the UCAOA Board are elected by members in a democratic annual election. UCAOA members will have the opportunity to e-vote before the convention or on site by using a voting kiosk in UCAOA Central. Newly elected directors will be announced at the Closing Keynote on Thursday, April 30 from 8-9:15am.

UCAOA CentralStop by UCAOA Central located in the Grand Ballroom Hallway to learn about the association’s latest products, offerings and activities. See a demonstration of the Benchmarking Survey Results Platform, ask questions about UCAOA Accreditation or Certification, buy UCAOA logo items, update your center roster, and more.

Members’ BreakfastUCAOA members are welcome to attend a special recognition breakfast on Wednesday, April 29 from 8-9:15am. UCAOA Board Members and Leadership will provide updates on association and committee activities from the past year as well as outline future initiatives. Candidates running for a position on the UCAOA Board will also have the opportunity to address the room briefly. If you’re not a member, join UCAOA today to be invited to this unique breakfast as well as to receive member pricing on tuition for the convention.

Awards CeremonyHeld during the Members’ Breakfast, the UCAOA

Awards Ceremony will recognize achievements and contributions made to urgent care and celebrate the difference we make both within the world of urgent care and for the greater community. You can

nominate yourself or a colleague for a UCAOA Award by visiting ucaoa.org/AwardNominations until 5pm Central on Monday, Feb. 16, 2015.

State Networking MeetingsWhether it is state-related regulatory issues, reimbursement challenges with local third party payers or simply comparing how others are dealing with the same issues you are facing, attendees will benefit from focused regional networking opportunities. The annual convention is a space and venue

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Hotel ReservationsThe 2015 National Urgent Care Convention will be held at the Hyatt Regency Chicago, one of the best hotels in the city, offering luxurious guest rooms with ample space and an ideal location situated near museums and top attractions such as Navy Pier, Shedd Aquarium, Millennium Park, and the Magnificent Mile. Whether you fly into Chicago O’Hare International Airport or Chicago Midway International Airport, you are less than 15 miles away – a convenient taxi or L-Train ride – from the Hyatt Regency Chicago. Visit ucaoa.org/?2015SpringConvention for more information on how to book your hotel reservations online or by phone. UCAOA encourages you to book early, as the discounted room block tends to sell out quickly!

Destination Chicago

Convention Registration

You can’t afford to miss the 2015 National Urgent Care Convention if you’re an urgent care

owner, physician, nurse practitioner, physician assistant, clinic manager, administrator,

director, marketing representative, HR manager, compliance manager, billing and collections

specialist/manager, or coder.

UCAOA is offering a 20% group discount to centers registering 4 or more staff.

Members save $175 on tuition, so join UCAOA today and save!

To register, visit ucaoa.org/?2015SpringConvention.

Tours & Outings While you’re in town for the 2015 National Urgent Care Convention, make time to explore Chicago’s best attractions, restaurants, museums, and first-class shopping. New this year, the UCAOA Local Arrangements Committee has hand selected and planned an exciting and diverse sampling of things-to-do for you and your family or colleagues while you’re in The Windy City. To learn complete details on what’s being offered and how to purchase, visit ucaoa.org/?2015SpringConvention.

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Monday, April 27, 2015 3-6pm Check-In/Registration

4:30-6pm Exhibit Hall Opening Reception Join your colleagues for an evening of cocktails and hors d’oeuvres as you visit the exhibit booths.

2015 Spring Convention Schedule-at-a-Glance

Tuesday, April 28, 2015 6:30am-7pm Check-In/Registration

7-8am Continental Breakfast

8-9:15am Opening Keynote Session How to Fascinate: From First Impression to Lasting Value Sally Hogshead

9:15-10am Exhibit Hall Coffee Break

Basic Clinical Track Advanced Clinical TrackPractice Management

Track NEW! Urgent Care at the

Crossroads Track Practice Management

Track Practice Management

Track

10-11am X-Ray Findings You Don’t Want to Miss Jonathan Gusdorff, DO

The Rapid Urgent Care Neurological Exam Gregory Henry, MD

Ticketed Breakout Session Sally Hogshead

Dealing With Case Rates: Getting Paid for Higher Acuity Visits and Procedures Olga Khabinskay

PR 101: The Importance of Media Relations and How to Work With Media Shannon Quinn

The Early Years: 0-5 Years of Urgent Care Operation Paula Dunne, MHA, RN

11-11:15am Break

11:15am-12:15pm

Treating the Pregnant Patient for Common Ailments Mary Ann Yehl, DO

Medial Quicksand: The Patient Gregory Henry, MD

Integration of Urgent Care and Primary Care Teri Lash-Ritter, MD

Role of Urgent Care in Integrated Care Delivery Systems Ulana Bilynsky

PR 201 Phil Ranier

Sustaining Customer Service Success in the Urgent Care Mary Kate Dilts-Skaggs, MSN, RN, NE-BC

12:15-1pm Attendee Lunch

1-2pm Exhibit Hall Dessert Break

2-3pm Gynecological Case Studies Mary Ann Yehl, DO

Urgent Care Approach to the Evaluation and Management of Low Risk Chest Pain Michael Weinstock, MD

Goals, Organizational Priorities, Leadership, and Performance Indicators Manny Garza and Steve Sellars, MBA

Connecting With the Greater Healthcare System: Urgent Care in ACOs, Skinny Networks, Capitation, etc. Michael Boyle, MD, MBA

Smart Strategies for Employee Termination Damaris Medina

How to Connect and Make an Impact on Local Government Panel

3-3:15pm Break

3:15-4:15pm Dermatology Review Tracey Davidoff, MD

More X-Ray Findings You Don’t Want to Miss Jonathan Gusdorff, DO

Developing a Patient-Focused Culture Jennifer Swanson, MD

Beyond Urgent Care: Building Bridges With Primary and Specialist Care Evan Berg, MD and Phyllis Kennedy, BS, MMP

Language Translation and Accessibility Compliance: Working With Patients Who Are Multilingual and/or Have Disabilities Carolyn Stern, MD

Mergers & Acquisitions Panel

4:15-4:30pm Coffee Break

4:30-5:30pm Incorporating Occupational Health Services Into Urgent Care Don Herip, MD, MPH

Urgent Evaluation of Syncope: How to Rule Out Life-Threatening Illness Michael Weinstock, MD

Positioning for Growth: Developing Scalable, Repeatable Processes Katrina Catto and John Hennegan

Hospital Urgent Care Strategies for Driving Downstream Revenue Michael Boyle, MD, MBA

Value Stream Mapping Jason Call

Mergers & Acquisitions Panel

5:30-7pm Exhibit Hall Reception Join your colleagues for an evening of cocktails and hors d’oeuvres as you visit the exhibit booths.

Wednesday, April 29, 2015 6:30am-5pm Check-In/Registration

8-9:15am Members’ Breakfast Meeting

Basic Clinical Track Advanced Clinical TrackPractice Management

Track NEW! Urgent Care at the

Crossroads Track Practice Management

Track NEW! UCAOA

Accreditation Track

9:30-10:30am Management for Physicians Victor Chou, MD

Clinical Practice Risk Management When Working With Physician Assistants and Nurse Practitioners (Part 1) Marsha Niven, MPAS, PA-C

Achieving Optimal Clinical Flow Steven Engelberg, PA-C, PhD

Consumer Attitudes, Awareness, Understanding, and Behavior Regarding Urgent Care

ICD-10 Readiness: Things to Do Before You Start Amy Dunatov, MPH, CCS-P, ICDCT-CM

Starting the Accreditation Process: Application and Certification

10:30-10:45am Coffee Break

10:45-11:45am Are You Making These Common Pediatric Mistakes? Victor Chou, MD

Clinical Practice Risk Management When Working With Physician Assistants and Nurse Practitioners (Part 2) Marsha Niven, MPAS, PA-C

Utlizing Part Time Employees Logan McCall

Differentiating Your Practice in a Market Saturated With Walk-In Choices Cameron Cox, MHA

Billing and Coding in the World of Flat Fee Contracts Tammy Mallow

Achieving Best Practices Through the Accreditation Standards: Governance, Human Resources and Physical Environment

11:45am-1:30pm Exhibit Hall Boxed Lunch

1:30-2:30pm Evaluation of TB Exposures and Blood Borne Pathogen Exposures Don Herip, MD, MPH

Making Sound Decisions Joe Toscano, MD

Recruiting, Interviewing and Hiring Insights Spencer Hamer

Process Improvement Via Patient-Facing Technology Panel Jared Dowland, Atul Kumar, MD, MBA, Michael Trader, and Jon West

Why Coding Knowledge is Important Even With an EMR System Amy Dunatov, MPH, CCS-P, ICDCT-CM

Achieving Best Practices Through the Accreditation Standards: Patient Care Processes and Patient Privacy, Rights and Responsibilities

2:30-2:45pm Break

2:45-3:45pm Pediatric Cough Shannon Crabtree, MMS, PA-C

Jeopardy Sean McNeeley, MD

Utilization of Physician Assistants and Nurse Practitioners in Your Clinic Steven Endelberg, PA-C, PhD

Leveraging Digital, Social and Mobile Marketing to Drive Volumes Chris Behan

Coding Compliance and Audits Damaris Medina

Achieving Best Practices Through the Accreditation Standards: Health Record Management and Quality Improvement

3:45-4pm Coffee Break

4-5pm Ask the Experts Panel Tracey Davidoff, MD, Joe Toscano, MD, Sean McNeely, MD, and Jasmeet Bhogal, MD

Disruptive Providers and How to Deal With Them John Shufeldt, MD, JD, MBA

Medical Malpractice Risk Management Panel

Operationalizing Your Mission: Strategies for Translating Values and Vision to Front-Line Staff LouAnne Giangreco, MD

Achieving UCAOA Accreditation: Benefits to Your Organization

5:15-6:15pm State Networking Meetings

Thursday, April 30, 2015 6:30-9:15am Check-In/Registration

7:30-8am Continental Breakfast

8-9:15am Closing Keynote Session Jonathan Bush

Basic Clinical Track

Advanced Clinical Track

Practice Management Track

Practice Management Track

9:30-10:30am Should I X-Ray That? When X-Rays Are Not Always Necessary Tracey Davidoff, MD

EKG Lecture Joe Toscano, MD

TBD The Role of Telemedicine in Urgent Care Nicholas Lorenzo, MD, MHCM, CPE

10:30-10:45am Coffee Break

10:45-11:45am Sexually Transmitted Infections & the New HIV Protection Shannon Crabtree, MMS, PA-C

TBD Business Contracts: Turn Any Contract Into Your Advantage Laura Becker, MA, MBA, JD, CHC, CHCP

The Future of Urgent Care Alan Ayers, MBA, Macc

11:45am Convention Adjourns

Schedule is tentative and subject to change. Please visit ucaoa.org/?2015SpringConvention for the latest information.

The Spring Convention program offers 26 hours of CME!

Continuing Medical Education

Designation Statement: The Urgent Care Association of America designates this live activity for a maximum of 26 AMA PRA Category 1 CreditTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Accreditation Statement: This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education through the joint providership of the Urgent Care Association of America and the Urgent Care College of Physicians. The Urgent Care Association of America is accredited by the ACCME to provide continuing medical education for physicians.

Urgent Care Management CertificateApplicants can receive more than half of the 40 credits needed to earn the UCMC. Nearly all the practice management courses at the convention will count toward this certificate.

Be sure to download the all-new convention app available soon in the Apple App Store and Google Play store for iOS and Android devices!

This year’s Spring Convention

program has been completely

revamped and expanded to deliver

even more diverse, relevant practice

management and clinical sessions!

UCAOA Meetings

Planning. Adapting. Succeeding: New Strategies for Changing Times

The urgent care industry is transforming and as urgent care providers and business professionals, it’s imperative to remain at the forefront of progress and innovation. The Urgent Care Association of America (UCAOA) 2015 National Urgent Care Convention to be held April 27-30 in Chicago is your gateway to forward-thinking clinical and practice management knowledge. Throughout the 3-day event, you’ll:

Gain access to thought-provoking panel discussions,

enlightening keynotes, in-depth and interactive presentations,

and advanced and basic clinical skills sessions.

Learn from expert faculty with strong business and clinical

acumen to obtain proven advice and real-world insights that

can be directly applied to your daily urgent care environment.

Interact with urgent care representatives in the largest exhibit

hall dedicated to urgent care products, technology and services.

Benefit from boundless career development opportunities

and networking with like-minded urgent care peers.

Attend the 2015 National Urgent Care Convention to arm yourself with the necessary tools, resources and strategies to succeed in urgent care. Visit ucaoa.org/?2015SpringConvention for further details.

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UCAOA ACCREDITATION PROGRAM Distinguish your organization to patients, payers and the medical community by demonstrating your commitment to excellence.

The Urgent Care Association of America offers the only existing urgent care accreditation that not only recognizes the more traditional processes associated with quality and safety, but also the scope of the services provided. This allows centers to showcase that they are the best in class for both certification and accreditation.

The UCAOA Accreditation has been developed for urgent care, by urgent care professionals. Our urgent care surveyors work in tandem with your leadership to enhance and distingush your organization.

Get your center started toward this unique recognition, visit ucaoa.org for more information.

QUALITY

NOWAVAILABLE!

SCOPE

SAFETY

Look for the all-new UCAOA

Accreditation track held at

the 2015 Spring Convention!

Accreditation Ad_6x8.5.indd 1 1/16/15 3:55 PM

TAP INSTEAD OF TYPE.

I like that we can design our own

templates. This lets us quickly

and easily document a complete

chart—without the need of

time-consuming manual typing.

We can tap instead of type.

I can add pertinent positives and

negatives, physical exam �ndings,

and so on to templates that are

customized to each and every chief

complaint. A template only needs

to be customized one time, and it is

then easily accessed by all providers

with one simple click.

In my experience, di�erent providers

have very speci�cally worded

information they like to use when

documenting a patient’s chart.

Being able to customize the templates

prevents providers from having to

routinely manually type in

information, and makes the chart

personalized for each provider and

patient. This saves us tons of time.”

SEE OUR EMR UP CLOSE. CALL US FOR A 1-ON-1 DEMO.888.912.8435 | docutap.com/JUCM

DR. GLENN HARNETTChief Medical O�cer

American Family Care, AFC/Doctors Express

—

Cra�ing a better urgent care experience. EMR | PM | RCM

“

tbd

UCAOA ACCREDITATION PROGRAM Distinguish your organization to patients, payers and the medical community by demonstrating your commitment to excellence.

The Urgent Care Association of America offers the only existing urgent care accreditation that not only recognizes the more traditional processes associated with quality and safety, but also the scope of the services provided. This allows centers to showcase that they are the best in class for both certification and accreditation.

The UCAOA Accreditation has been developed for urgent care, by urgent care professionals. Our urgent care surveyors work in tandem with your leadership to enhance and distingush your organization.

Get your center started toward this unique recognition, visit ucaoa.org for more information.

QUALITY

NOWAVAILABLE!

SCOPE

SAFETY

Look for the all-new UCAOA

Accreditation track held at

the 2015 Spring Convention!

Accreditation Ad_6x8.5.indd 1 1/16/15 3:55 PM

TAP INSTEAD OF TYPE.

I like that we can design our own

templates. This lets us quickly

and easily document a complete

chart—without the need of

time-consuming manual typing.

We can tap instead of type.

I can add pertinent positives and

negatives, physical exam �ndings,

and so on to templates that are

customized to each and every chief

complaint. A template only needs

to be customized one time, and it is

then easily accessed by all providers

with one simple click.

In my experience, di�erent providers

have very speci�cally worded

information they like to use when

documenting a patient’s chart.

Being able to customize the templates

prevents providers from having to

routinely manually type in

information, and makes the chart

personalized for each provider and

patient. This saves us tons of time.”

SEE OUR EMR UP CLOSE. CALL US FOR A 1-ON-1 DEMO.888.912.8435 | docutap.com/JUCM

DR. GLENN HARNETTChief Medical O�cer

American Family Care, AFC/Doctors Express

—

Cra�ing a better urgent care experience. EMR | PM | RCM

“

UCAOA ACCREDITATION PROGRAM Distinguish your organization to patients, payers and the medical community by demonstrating your commitment to excellence.

The Urgent Care Association of America offers the only existing urgent care accreditation that not only recognizes the more traditional processes associated with quality and safety, but also the scope of the services provided. This allows centers to showcase that they are the best in class for both certification and accreditation.

The UCAOA Accreditation has been developed for urgent care, by urgent care professionals. Our urgent care surveyors work in tandem with your leadership to enhance and distingush your organization.

Get your center started toward this unique recognition, visit ucaoa.org for more information.

QUALITY

NOWAVAILABLE!

SCOPE

SAFETY

Look for the all-new UCAOA

Accreditation track held at

the 2015 Spring Convention!

Accreditation Ad_6x8.5.indd 1 1/16/15 3:55 PM

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