NATIONAL STREAMLINING CONFERENCE

2007 CONFERENCE – WASHINGTON D.C.

CHICKEN OR EGG? CHICKEN OR EGG? STREAMLINING PROCESSESSTREAMLINING PROCESSES

& IMPLEMENTING TECHNOLOGIES & IMPLEMENTING TECHNOLOGIES

22007 CONFERENCE – WASHINGTON D.C.

NATIONAL STREAMLINING CONFERENCE

EXAMPLE ‘STREAMLINING’ APPLICATIONS…EXAMPLE ‘STREAMLINING’ APPLICATIONS…

• Back Office: P&I, Customer Service, Utilities, Billing, Code, Etc.

• Web Portals for Citizens

• Online Permit & Inspection Management

• Electronic Plan Management & Document Management

• GIS (Geographic Information Systems)

• Mobile Inspection, Service, and Damage Assessment• Mobile Inspection, Service, and Damage Assessment

32007 CONFERENCE – WASHINGTON D.C.

NATIONAL STREAMLINING CONFERENCE

CASE IN POINT: MOBILE TECHNOLOGIES…CASE IN POINT: MOBILE TECHNOLOGIES…

• Top 100 Juri’s by Population• Direct calling campaign with 80% response• Sat level LOW without Streamlining• Sat level HIGH when Reengineered

30% USE MOBILETECHNOLOGIES

2005 ‘ALLIANCE’ SURVEY

29% USE MOBILETECHNOLOGIES

2006 ‘TOP 100’ SURVEY

• 101 Respond out of ~5000 Juri’s nationwide• Spread was large & small jurisdictions

42007 CONFERENCE – WASHINGTON D.C.

NATIONAL STREAMLINING CONFERENCE

HandwrittenPaper FormsManual Entry

Manual Review,Validation, and

Data Entry

Deliveredinto

Office

Calls Field &Manual Itinerary

Generation

DOCUMENT PROCESS & CONSTRAINTS…DOCUMENT PROCESS & CONSTRAINTS…

52007 CONFERENCE – WASHINGTON D.C.

NATIONAL STREAMLINING CONFERENCE

FINDING YOUR ‘CRITICAL POINTS’…FINDING YOUR ‘CRITICAL POINTS’…

Every Procedure or Process has various internal and external factors that impact it. They also have opportunities for improvement or streamlining.

Find the CRITICAL POINT(S) that generate the most return and implement technologies that exploit those points!

Visual exam & Collection of Results,

Violations, Etc.

Routing & Mapping to Inspection Location

Data Entry into Permitting Systems

62007 CONFERENCE – WASHINGTON D.C.

NATIONAL STREAMLINING CONFERENCE

PROCESS MARRIES TECHNOLOGY…PROCESS MARRIES TECHNOLOGY…

Target Technologies to Processes

Hone in on Critical Points

Use built-in Best Practices

72007 CONFERENCE – WASHINGTON D.C.

NATIONAL STREAMLINING CONFERENCE

APPLYING THE PROCESS: THE LA BASIN PROJECT…APPLYING THE PROCESS: THE LA BASIN PROJECT…

• DISASTER PREPAREDNESS / DAMAGE ASSESSMENT

• ~10 Jurisdictions with OES & OHS support• Using many different procedures & systems• Evaluate feasibility to share resources & technology• Pilot Project to demonstrate cross-juri technology

82007 CONFERENCE – WASHINGTON D.C.

NATIONAL STREAMLINING CONFERENCE

Impact of Successful Streamlining on Technology

Assumptions:

•Software is an enabler, not the solution in itself

•Streamline efforts need to include the technology options

•Business goals have to be established

•Planning, planning, planning

92007 CONFERENCE – WASHINGTON D.C.

NATIONAL STREAMLINING CONFERENCE

Impact and Potential Benefits•Potential to establish jurisdictional priorities and goals

•“Knit” together disparate departments (i.e. Planning with permitting, neighborhood enforcement, field operations, etc.)

•Allow “universal” views of data

•Establish “jurisdictional” metrics, as well as departmental

•Solutions can be used for multi-jurisdictional comparisons (how are we doing compared to other like entities?)

•Standardization will enable solutions to be designed and deployed in a more efficient manner (i.e. Universal code library, planning condition libraries, template use, etc.)

•Enable technology to be used for Cross-Jurisdictional education and outreach

•Possibly enable better technology procurement capabilities (i.e. Multi-jurisdictional purchasing power, Regional clout, etc.)

102007 CONFERENCE – WASHINGTON D.C.

NATIONAL STREAMLINING CONFERENCE

CONCLUSIONS…CONCLUSIONS…

Reach out to all STAKEHOLDERS and INVOLVE them

Target some EARLY WINS that can create momentum

Document the PROCESS and CONSTRAINTS first

Seek out built-in BEST PRACTICES in the technology solutions

Implement STREAMLINED PROCEDURES alongside TECHNOLOGIES and understand how the technology will achieve your goals

Be CREATIVE and OPEN MINDED throughout the process

Identify CRITICAL POINT(S) and core requirements

NATIONAL STREAMLINING CONFERENCE

2007 CONFERENCE – WASHINGTON D.C.

QUESTION & ANSWER QUESTION & ANSWER

JEFF EIBERGER & BOB BENSTEADJEFF EIBERGER & BOB BENSTEAD

JEFF.EIBERGER@MOBILEHWY.COMJEFF.EIBERGER@MOBILEHWY.COMBOB.BENSTEAD@HANSEN.COMBOB.BENSTEAD@HANSEN.COM

122007 CONFERENCE – WASHINGTON D.C.

NATIONAL STREAMLINING CONFERENCE

ABOUT MOBILEHWY…ABOUT MOBILEHWY…

• Enterprise Mobile Solution Provider

• Customers using Hansen, Kiva, Tidemark, HTE, Perconti, Posse, Etc.

• Based in Charlotte, North Carolina

• Delivering mobile solutions for 6 years

132007 CONFERENCE – WASHINGTON D.C.

NATIONAL STREAMLINING CONFERENCE

REPRESENTATIVE CUSTOMERS…REPRESENTATIVE CUSTOMERS…