National Safer Internet Center Bulgarian example for public private partnership.

National Safer Internet Center

Bulgarian example for public private partnership


European Commission Safer Internet ProgramInternet Hotlines - INHOPENational Centers - InSafeHelplines – Consultations over phone Combined Centres

* iIegal content and behavior* harmful content and behavior

1. Decrease of illegal content2. Kids safe Internet environment3. Increased awareness4. Knowledge database


EC Safer Internet Program in Bulgaria

Performed by: ARC FundHotline: Since May 2006,

effectiveness: about 1000 reports / yearrecognition: - Member of INHOPE since 2006

- Member of INSAFE since 2008Safe Internet Centre – est. June 1st, 2008Consultative Committee for the National online safety phone line 124 123: since March 2011


International Association of Internet hot line operators

AustraliaAustriaBelgiumBulgariaCanadaCyprusCzech RepublicDenmarkFinlandFranceGermany

GreeceHungaryIrelandIslandItalyJapanLatviaLithuaniaLuxembourghMaltaPoland

PortugalRussiaSlovakiaSloveniaSouth KoreaSouth AfricaSpainTaiwanThe NetherlandsUnited KingdomUSA

National Safer Internet Center's Hotline


Partnership with governmental agencies:

Ministry of Interior: Signed a Cooperation Agreement (Jan 31, 2006)Ministry of Education, Youth and Science: Textbook “Prevention of real and virtual assault”, approved for distribution among schoolsMinistry of Culture: National Contact point for EC Program “Safe Internet”State Agency of Youth and Sport: MoU (2008)Ministry of Transport, IT and Communications: Joint ActivitiesState Agency for Children's Protection: Joint Activities


Internet HotlineProcedures:- Anonimity guaranteed- The Hotline operator locates where the reported server is located, collects all possible data and does the following:A. If the server is in a country – member of INHOPE, sends the alert to the partnering hotlineB. If the server is in another country – sends the alert to the Ministry of Interior for submission to Interpol/EuropolC. If the server is in Bulgaria – sends the alert to Cybercrime Unit at GDBOP. In case there is harmful content, also informs the adequate state agencies and the hosting provider.


Internet HotlineStatistics for 2010:- Total number of alerts: 857- Actual alerts: 398- Child pornography: 85- Child erotic pictures: 161- Child nudity: 6- Online predators: 17- Adult pornography, accessible for children: 16- Incitement towards violence: 71- Terrorism: 2- Questions, others: 42


Internet HotlineActions for 2010:- Sent to GDBOP: 11- Warnings to hosting companies: 2- Warnings to content providers: 94- Sent to partnering hotlines: 121- Responds to senders: 119- Responds to questions: 52- Confirmation for receiving the alerts: 126Total: 527


Public Council on safer Internet useMembers:- MP, deputy-ministers, ministries- GDBOP- Internet Society – Bulgaria- Bulgarian IT Association- Parents Association- Sofia City Council- non-profit groups- CISCO, Microsoft, mobile operators


Thank you for your attention

For more information:safenet.bg web112.net

[email protected] thanks to ARC FUND

and [email protected]

National Safer Internet Center Bulgarian example for public private partnership.

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