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National Quality Summit, 201321st CII National Quality Summit: Manufacturing to engine growth during uncertain times
Over 25 speakers over 5 sessions addressed over 500
participants in this year’s Summit. Mr Manfred H Muell,
Former CEO, Mercedes Benz & CEO, Scientrix Holdings
conducted a Special Session on Strategy & Execution.
Other notable speakers at the Summit included Mr C P
Rangachar, Past Chairman, CII Southern Region &
Managing Director, Yuken India ; Mr Satish Jamdar,
Managing Director, Blue Star Limited ; Mr Sunjay
Kapur, Vice Chairman and Managing Director, Sona
Koyo Steering Systems Ltd ; Ms Anisha Motwani,
Director & Chief Marketing Officer, Max Life Insurance
Ltd; Mr Vishal Bali, Group CEO, Fortis Healthcare Ltd ;
Mr Shashi Bhushan, Chief Innovation Evangelist, Tata
Consultancy Services ; Mr R Srinivasan, Past Chairman,
CII Karnataka; Mr Shyam Rajan, Chief Technology
Officer, GE Healthcare India ; Mr Venkataram Arabolu,
Managing Director, British Standards Institute (BSI) ;
Mr Ashok Rao, Convenor, CII Karnataka Manufacturing
Panel 2013 & Chief Consultant, KGK Consulting
Services ; Mr S Ramasubramanian, Chief Consultant -
Manufacturing Systems, Sundram Fasteners Ltd;
Mr Ajay Tiwari, Director, Strategy & Operations
(Manufacturing and Supply Chain), Deloitte Consulting.
The summit allowed participants to gain a broad
understanding of the latest global trends across various
industry sectors incorporating innovative case studies,
concepts and best practices shared by leading industry
experts.
The results of the CII – EXIM Bank Award for Business
Excellence 2013 were also announced during the
Summit. Mr Dinesh Gundu Rao, Minister for Food &
Civil Supplies & Consumer Affairs, Government of
Karnataka as the Chief Guest at the Award Ceremony
Quality as the Game Changer in Uncertain Times
(From Left to Right) Mr Easwaran Subramanian, Senior Director, Strategy & Operations, Deloitte Touche Tohmatsu India Pvt. Ltd.; Mr Ajay Shankar, IAS, Member Secretary, National Manufacturing Competitiveness Council; Mr N Kumar, Chairman, CII Institute of Quality & Past
President, CII & Vice Chairman, The Sanmar Group; Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of India; Mr L Krishnan, Past Chairman, CII Karnataka & Managing Director, Taegutec India Private Limited and Ms Greeta Varughese, Executive Director & Head CII Institute of Quality at the Inaugural of the 21st National Quality Summit on 8th November 2013 in Bangalore with the theme “Quality as the game changer
in uncertain times"
3
distributed the Awards to over 40 companies who were
recognized in the Award ceremony. Bosch Ltd, Diesel
Systems business-Nashik was the winner of the
prestigious CII-EXIM Bank Award for Business
Excellence. Godrej Locking Systems and Solutions
won the Prize and was also awarded the Chairman’s
Special Commendation. Bosch Ltd, Diesel Systems
business –Jaipur also won the Prize. Indelox Services
was the SMB Prize winner.
Delivering the Inaugural Address, Mr Ajay Shankar,
IAS, Member Secretary, National Manufacturing
Competitiveness Council observed that while business
cycles remained unpredictable, Indian businesses needed
to adapt to be competitive in a globalised world.
Identifying the paradox of islands of excellence that
existed in some sectors like Auto and its components, he
felt that there was no reason for manufacturing to fail. For
this, the Small and Medium Enterprises, though
constrained historically because of some earlier strategic
policy errors, had no option but to transform themselves to
survive. Success in the domestic market was a precursor
to global ambitions. The Skills Mission, he felt, would
bring about a synergy in the SME sector and act as a
catalyst to transform the sector. Ambition, self
confidence, less reliance on government and lots of
ambition could transform Indian manufacturing and make
it comparable to its IT success story.
In his Address, Mr T C A Ranganathan, Chairman and
Managing Director, Export-Import Bank of India
underlined that while India was underperforming in
manufacturing and was way below its potential, it had
sufficient scope for improvement. Sustainable advantage
means that we need to encourage and build up our
manufacturing capabilities and create a “Made in India”
brand image. For this, he suggested, that the quality of
output as recognized by the customer was a key
differentiator for an Indian company to be a player in the
global stage. Identifying the revolution in the logistics and
communications sectors, he opined that excess capacity
across the world would drive international competiveness
and growth. These factors would pose challenges for
Indian manufacturers to remain competitive.
Mr Easwaran Subramanian, Senior Director, Strategy
& Operations, Deloitte Touche Tohmatsu India Pvt. Ltd
while delivering the Theme Address emphasized that the
next frontier in Quality for organizations was to ensure
that were able to provide customers with excitement
attributes which, if provided, would lead to customer
delight.
In his Welcome Address, Mr N Kumar, Chairman, CII
Institute of Quality & Past President, CII & Vice
Chairman, The Sanmar Group while recalling CII’s
contribution in its three decades of service to the Quality
movement, expressed confidence that the Summit would
not only be able to juxtapose Quality amongst the various
challenges to find elegant game changing solutions but
would enable participants to gain a broad understanding
of the latest global trends and the impact of poor quality
effecting brand erosion.
Mr L Krishnan, Past Chairman, CII Karnataka &
Managing Director, Taegutec India Private Limited in his
Vote of Thanks indicated that the increase in volatility
of business made it imperative for organizations and
leaderships to unlearn and imbibe new knowledge and
skill. In this context, he recalled CII Institute of Quality’s
fruitful journey in the Quality movement since 1986 and
its lead role in bringing world-class operating
philosophies and practices such as TQM, TPM, Lean and
Six Sigma to enable Indian Industry to enlarge its focus
from Product Quality to Organisation-wide Quality to aim
for Business Excellence. CII-IQ he concluded would
continue to play a pioneering role in identifying future
trends and challenges to enable industry to gear up.
Uncertainty- Omnipresent and across industries is not
only widespread but is steadily increasing. In India it is
being driven by six structural factors- macroeconomic
forces, commodity-price volatility, policy instability,
changing consumer dynamics, emergence of new
competitors and game changing technologies. Ensuring
operational flexibility through alternative sourcing
options, dynamic supply chain management, lean
operations and efficient working capital management
would be critical in such volatile environments. Priming
the organization to exploit uncertainty and prepare for
multiple future scenarios shall be one of the challenges
that new age CEOs will have to face.
This year’s Quality Summit incorporated innovative
concepts, case studies and best practices delivered by
leading industry experts. Session deliberations included
Managing Uncertainty for Sustainable Excellence,
Quality, Sustainability and Innovation - Latest Practices
in Quality and New Global Trends in Manufacturing
among other topics.
The special session on “Future Car of Strategy: A Best
Practice in Strategy and Execution” chaired by
Mr L Krishnan, was delivered by Mr Manfred
H Muell, Former CEO, Mercedes Benz & CEO, Scientrix
4
Holdings. Speaking on Strategy Design & Execution for
holistic change, he engaged the audience on how Cause-
Effect change could be documented though the Scientrix
Strategy Matrix.
The session on “Managing Uncertainty for Sustainable
Excellence: Quality Imperatives” was chaired by Mr C P
Rangachar who in his keynote address stressed that
though India was well prepared for uncertainty, it should
address the quality issue in earnest. Mr Satish Jamdar,
Managing Director Blue Star Limited speaking on the
factors affecting an enterprise, said that we were living in
a VUCA – Volatile, Uncertain, Complex and Ambiguous
world. Hence, it was institutional planning & developing
by overcoming financial, technical, regulatory, social and
environmental challenges which was the way forward.
Mr Sunjay Kapur, Vice Chairman and Managing
Director, Sona Koyo Steering Systems Ltd, in his address
stated that Quality has to be driven by the top
management. He said that he, in his capacity had
personally done it by reaching out to every one of his 3500
employees and stressing on the importance and
explaining the need for Quality. He also stated that India
was low on uncertainty preparedness. Ms Anisha
Motwani, Director & Chief Marketing Officer Max Life
Insurance Ltd highlighted the contribution of the Service
Industry to India’s GDP which is about 56%. Quality in
the Service Sector, she remarked is about improved
human relationships, which is more challenging. This was
particularly relevant to the Insurance business which runs
on trust; profits accrue only after a minimum of 10 years.
She stated that Quality being the mantra of her company, it
has included the phrase ‘wanting to be the most admired’
in its vision statement.
The session “Quality, Sustainability and Innovation” was
chaired by Mr Vishal Bali, Group CEO Fortis Healthcare
Ltd who in his keynote address opined that the maturity of
the consumer and the changing demographics were some
of the factors that were pushing Industry to strive for
Quality and product innovation. This has also led to a
change in the perception of quality and sustainability. He
went on to add that atomization of network had also led to
the personalization of products. Mr Venkataram
Arabolu, Managing Director, British Standards Institute
(BSI) made a presentation on the need to be innovative to
be competitive. He stated that the Organization structure
of a company should be like an amoeba, changing as and
when required to suit the needs of the organization. He
went on to add that effective use of resources was very
necessary for sustainability. Mr Shashi Bhushan, Chief
Innovation Evangelist, Tata Consultancy Services made a
presentation which pondered on whether process should
be a means to an end or an end by itself and if quality was
Quality as the Game Changer in Uncertain Times
From Left to Right: Mr Manfred H Muell, Former CEO, Mercedes Benz &CEO, Scientrix Holdings; Mr L Krishnan, Past Chairman, CII Karnataka
& Managing Director Taegutec India Private Limited and Mr Rajesh Parim, Pricipal Counselor, CII-IQ
From Left to Right: Mr C P Rangachar, Past Chairman, CII Southern Region & Managing Director Yuken India; Mr Sunjay Kapur, Vice
Chairman and Managing Director, Sona Koyo Steering Systems Ltd; Ms Anisha Motwani, Director & Chief Marketing Officer Max Life
Insurance Ltd; Mr Satish Jamdar, Managing Director, Blue Star Limited and Mr C V Subrahmanyam, Principal Counselor, CII-IQ
From Left to Right: Mr Venkataram Arabolu, Managing Director, British Standards Institute (BSI); Mr Shashi Bhushan, Chief Innovation Evangelist, Tata Consultancy Services; Mr Vishal Bali, Group CEO, Fortis Healthcare
Ltd and Dr Senthil Kumaran, Principal Counselor, CII-IQ
5
an outcome of process alone. He went on to add that
process driven quality was good for 10% of
improvements and was incremental in nature. Hence, he
concluded, processes should be light weight and less
resource intensive.
The session on “A New Strategy for the 21st Century
Corporation: An Irrefutable Menu For Enhancing
Quali ty And Productivi ty” was chaired by
Mr R Srinivasan, Past Chairman CII Karnataka.
Mr Srinivasan, in his keynote address opined that
strategy was all about getting more out of a situation
rather than an action planning exercise. He also stressed
on the importance of strategy as past success did not
necessarily ensure success in future. Mr Shyam Rajan,
Chief Technology Officer, GE Healthcare India threw
light on process excellence which led to excellence in the
outcome by sharing an interesting case study on Maternal-
Infant Care LED Phototherapy which he said was aligned
to the GE Quality Mantra. Mr Jeevan G R S, CEO,
Indelox Services Private Limited, speaking about the
SMB Perspective, dispelled some myths and shared
insights on Talent Management.
The session on “Trends in Manufacturing to meet new
Challenges” was chaired by Mr Ashok Rao, Convenor
CII Karnataka Manufacturing Panel 2013 & Chief
Consultant, KGK Consulting Services. Mr Rao in his
keynote address set the context by stating that Quality
required an organization to have accuracy, which could be
done by adopting and using some of the innumerable tools
available today to aid the organization in implementing
the Quality process. Mr Ajay Tiwari, Director, Strategy
& Operations, Manufacturing and Supply Chain, Deloitte
Consulting stated that uncertainty remained the theme for
global economic conditions. He went on to add that while
global manufacturing was recovering, albeit slowly,
Indian manufacturing sector was yet to come out of the
down turn. India had slipped to the 4th position from the
2nd position according to the Global Manufacturing
Index 2013 while China leads the world. He stressed upon
the fact that Manufacturing was the most important factor
that drove the prosperity of any country and India would
have to improve its share of complex high value add
products in manufacturing to compete on a global scale.
Mr Satish Kumar, Director & Head- Operations, Axcend
Automation & Software Solutions Pvt. Ltd threw light
upon the importance of Advanced Industrial IT Systems
for Quality improvement. He stated that each company’s
need was different therefore the platform, implementation
and user management differed. He opined that India was
lagging behind with regard to manufacturing IT systems
but the gap was reducing. Mr S Ramasubramanian,
From Left to Right: Mr Ajay Tiwari, Director, Strategy & Operations (Manufacturing and Supply Chain), Deloitte Consulting;
Mr S Ramasubramanian, Head - Manufacturing Systems, Sundram Fasteners Ltd; Mr Satish Kumar, Director & Head- Operations, Axcend Automation & Software Solutions Pvt. Ltd; Mr Ashok Rao, Convenor, CII
Karnataka Manufacturing Panel 2013 & Chief Consultant, KGK Consulting Services and Mr Abdul Wadood, Principal Counselor, CII-IQ
Mr Raja Krishnamoorthy, Actor, Leadership Mentor, Trainer, Consultant & Director, Talent Maximus India Pvt Ltd delivering the session on ‘Managing
Self-The Secret to Happiness’
6
From Left to Right: Mr Shyam Rajan, Chief Technology Officer, GE Healthcare India; MrJeevan G R S, CEO Indelox Services Private Limited ;
Mr R Srinivasan, Past Chairman, CII Karnataka and Mr Anupan Kaul, Principal Counselor, CII-IQ
Head - Manufacturing Systems, Sundram Fasteners Ltd in his addressed stressed upon the need for India to focus on Manufacturing as a strategy for growth. He added that Japan implemented this model successfully and India needed to replicate the same. In order to change the culture in Manufacturing, each and every enterprise needed to get the fundamentals right before moving on to meet new challenges, he opined. He also stated that India needed to look at highest Quality at lowest possible costs to meet the customer’s requirements all the time.
Mr N Kumar, Chairman, CII Institute of Quality & Past President, CII & Vice Chairman, The Sanmar Group chaired the concluding session addressed by Mr Raja Krishnamoorthy, Actor, Leadership Mentor, Trainer, Consultant & Director, Talent Maximus India Pvt Ltd, on“The Secret to Happiness by Managing Self”. Mr Krishnamoorthy stated that Man had several tools and aids that made his life easier which should logically result in increased leisure time which unfortunately was not the case. He went on to add that mankind today suffered from 3 diseases: Haste, Greed and arrogance which resulted in postponement or deprivation of happiness. Ignorance, absence of perception and myths about beliefs were the cause for this misery he stated. He also touched upon the drawbacks of our educational system that focused only on competitiveness and did not promote collaboration. Collaboration he said was the essence of human existence and therefore we should embrace subjective reality along with objective reality to stay happy.
The main Summit, held on the 8th of November, also hosted a series of Masterclasses which were equally well attended by participants. 5 Masterclasses were held on the previous and subsequent day of the Summit with Mr Devender Malhotra, Chief Quality Officer and Dr Hariprasad Reddy, Head of Knowledge Management, Wipro conducting the Masterclass on Knowledge Management ; Dr Gopichand Katragadda, Chairman and Managing Director, GE India Technology Centre conducting the Masterclass on Innovation; Mr Prabhakara A N, Head, Business Excellence & CSR Bosch Limited, India BOSCH leading the Masterclass on Business Excellence; Ms Vishali Dongrie, Senior Director, Human Capital, Deloitte conducting a Masterclass on HR and Mr Manfred H. Muell, Former CEO, Mercedes Benz & CEO, Scientrix Holdings conducting a Masterclass on ‘Getting it done. Through Collaboration’.
The focus of Mr Muell’s master class was on how organizations could master collaboration as a key enabler for today’s business success. Mr Muell discussed the
building blocks required to transition to a collaborative organization: authentic leadership, holistic change, integrative design, collaborative technology, team coaching and performance management. He presented some case studies from blue-chip companies such as Mercedes-Benz and Bayer and drew specific focus on the innovative Scientrix Strategy Matrix approach as a key enabler for focused collaboration.
The Master Class conducted by Mr Devender Malhotra and Dr Hariprasad Reddy on “Role of KM for Organization’s Performance improvement in uncertain times” focused on the role of KM for organization performance improvement right from strategy formulation to knowledge mapping approaches. Various techniques and tools were discussed during this session which gave insights for participants on how knowledge management helped individuals to handle various planned and unplanned situations. This session further emphasized on how KM could complement Innovation initiatives of the organization and accelerates the development of Innovative products or solutions.
The third Master class on “Innovation: smashing the h a n d - m i n d - m a r k e t b a r r i e r ” c o n d u c t e d b y Mr Gopichand Katragadda delved on the history of global innovation and the patterns of success. This interactive session also facilitated a discussion on individual and organizational approaches to developing a strategy and a culture tuned to innovation.
The Master class on “Identifying and developing HIPO and future stars” was conducted by Ms Vishali Dongrie. The objective of this Master class was to explore a variety of robust approaches in identifying and grooming future leaders realizing that building a leadership pipeline was an important step in an organization’s life cycle. The presentation provided an overview of the identification of high potential future leaders within an organization through a case study. The presentation also highlighted the need for deploying such identification, the approach taken for assessing future leaders and the development journey built from the outcome, once the high potential leaders had been identified.
The fifth Master Class was on “Journey of Business Excellence at Bosch”. It was very relevant for all those seeking to gain deeper insights on Business Excellence in action. It covered Fostering a culture of ‘Living Business Excellence’ in the organization, Lessons learnt in the journey of implementing business excellence from strategy to daily work and Innovative approaches used in implementing key initiatives relating the Business Excellence (TQM) to get corresponding business results.
Quality as the Game Changer in Uncertain Times
7
Hon’ble Dinesh Gundu Rao, Minister for Food & Civil
Supplies & Consumer Affairs, Government of Karnataka,
was the Chief Guest at the glittering 20th anniversary
Award function ceremony on 8th November in Bangalore
of the CII-EXIM Bank Award for Business Excellence
2013. Distributing the Awards to 40 companies who had
emerged winners in excellence, Mr Dinesh Gundu Rao,
congratulated all the winners who had worked hard to
achieve the recognition. Describing Excellence as the
furthest end of the quality spectrum, he emphasized how
the Award jointly constituted by CII and EXIM Bank had
been successful in identifying and recognizing
outstanding organizations proving themselves to be role
models for other aspirants. The vigorous assessment
process and the detailed feedback helped many
organizations to leap jump their excellence journeys. The
rigor of the Award process was a testimony to the fact that
only 7 organisations had won the Award in the last 20
years; names that represents quality in the consciousness
of the customers. The movement had attained crucial
mass with participation from almost all sectors of India
Inc.- Manufacturing, Infrastructure, IT & ITeS,
Healthcare, Financial Services, Retail, and Power having
adopted this Excellence Model and also participating in
the related Award program, he added. The Excellence
Model is a practical, non-prescriptive framework that
enables organizations to understand their key strengths
and potential gaps in relation to their stated Vision and
Mission.
Earlier in his Opening Remarks, Mr N Kumar,
Chairman, CII Institute of Quality & Past President, CII &
Vice Chairman, The Sanmar Group and also Chairman of
the Jury of the CII-EXIM Bank Award for Business
Excellence , recalled CII’s contribution in its three
decades of service to the Quality movement by providing
training, counseling and assessment services. On the
occasion of 20 years of the Business Excellence
movement in India, he announced that the Institute would
enhance its partnerships with the various stakeholders and
the assessor community.
Mr Soumitra Bhattacharya, Chairman, CII Karnataka
State Council & Joint Managing Director, Bosch Ltd in
his Special Address and Mr T C A Ranganathan,
Chairman and Managing Director, Export-Import Bank
of India who also spoke in the Award ceremony
emphasized the need for organizations to embrace the
Business Excellence model and launch themselves on the
excellence journey.
Bosch Ltd, Diesel Systems business-Nashik became the
8th winner of the coveted CII-EXIM Bank Award for
Business Excellence. Godrej Locking Systems and
Solutions emerged the Prize winner and was also
conferred with the Chairman’s Special Commendation
for having won the Prize for the second year in a row.
Bosch Ltd, Diesel Systems business –Jaipur was the
other Prize winner in the Large Organisation category.
Indelox Services was the Prize winner in the Small and
Medium Business category. Besides them, 22
organizations were conferred Commendation Certificates
for Strong Commitment to Excel and 14 organizations,
including SMBs, were conferred with Commendation
Certificates for Significant Achievement in their
Excellence journey.
8
Bosch Ltd, Diesel Systems business-Nashik wins prestigious CII-EXIM Bank Award
for Business Excellence
Godrej Locking Systems and Solutions wins Prize & awarded the Chairman’s
Special Commendation
Bosch Ltd, Diesel Systems business –Jaipur wins Prize
Indelox Services SMB Prize winner
CII-EXIM Bank Award for Business Excellence 2013
The CII Business Excellence Award Ceremony was held
on the eve of the 21st CII National Quality Summit-CII’s
flagship event on Quality. The CII Award for Business
Excellence is the highest level of national recognition that
an organization can receive for performance excellence. It
recognizes companies for their achievements in quality
and business performance, and to raise awareness of these
factors in gaining a competitive edge. Today, almost every
Corporate Group has adopted the Business Excellence
Framework. This approach has helped validate
management practices adopted by organizations,large or
small, to become more competitive and sustainable.
CII has been the proud administrator of the BE Award
based on the EFQM Excellence Model since 1994
providing process management and administrative
support. The Tata Consultancy Services helped CII-IQ e-
enable the Award assessment process in 2012 and further
improved it with many additional features in 2013.The
portal has enhanced accessibility, cut down retrieval time,
saved precious assessment hours thereby making the
assessment process greener and leaner. It has also
contributed in establishing seamless communication
between the Award administration, Assessor community
and the Applicant as well.
Quality as the Game Changer in Uncertain Times
9
CII-EXIM Bank Award for Business Excellence - 2013
Members of the Jury
Mr N Kumar Chairman of the Jury and Vice Chairman, The Sanmar Group
Mr Ramesh Datla Managing Director, Elico Limited
Mr R C Bhargava Chairman, Maruti Suzuki Limited
Mr Bijou Kurien Former President & CE, Lifestyle at Reliance Retail Limited
Mr R Srinivasan Managing Director, RAS Transformation Technologies (P) Limited
Mr David Rasquinha Executive Director, EXPORT IMPORT BANK OF INDIA
Dr V K Koshy Ex CMD, Bharat Electronics Limited
Dr H Sudarshan Ballal Chairman, Medical Advisory Board & Medical Director, Manipal Health Enterprises
Levels of Recognition
CII-EXIM Bank Award for Business Excellence 2013: Winners
Large Business Organisations and their Operating Units
Award Prize
?Bosch Limited, Diesel Systems business - Nashik ?Bosch Limited, Diesel Systems business - Jaipur?Godrej Locking Solutions and Systems,
Godrej & Boyce Mfg. Co. Ltd.
Commendation Certificate for Significant Achievement
?Bharat Heavy Electricals Limited High Pressure Boiler Plant, Tiruchirappalli
?Steel Authority of India LimitedBhilai Steel Plant
?Godrej & Boyce Mfg. Co. Ltd.Godrej Appliances
?Godrej & Boyce Mfg. Co. Ltd.Godrej Construction
?Godrej & Boyce Mfg. Co. Ltd.Godrej Interio
?
Godrej Security Solutions ?JSW Steel Limited
Vijayanagar Works?Kirloskar Brothers Limited?Kirloskar Pneumatic Company Limited?Kirloskar Oil Engines Limited?Maruti Suzuki India Limited?Rashtriya Ispat Nigam Limited
Visakhapatnam Steel Plant?Triveni Turbine Limited
Godrej & Boyce Mfg. Co. Ltd.
Prize
Small and Medium Businesses
Commendation Certificate for Significant
Achievement?Indelox Services Pvt. Ltd.
?Pushpak Products India Private Limited
Commendation Certificate for Strong Commitment to Excel
?Ace Designers Limited?Apollo Hospitals, Chennai?Bharat Electronics Limited, Ghaziabad?Bharat Electronics Limited, Hyderabad?Bharat Electronics Limited, Machilipatnam?Bharat Electronics Limited, Navi Mumbai?Steel Authority of India Limited
Bokaro Steel Plant ?Steel Authority of India Limited
Durgapur Steel Plant ?Godrej & Boyce Mfg. Co. Ltd.
Godrej Electricals & Electronics ?Godrej & Boyce Mfg. Co. Ltd.
Lawkim Motors Group ?Godrej & Boyce Mfg. Co. Ltd.
Godrej Material Handling
?Godrej & Boyce Mfg. Co. Ltd.Godrej Precision Engineering
?Godrej & Boyce Mfg. Co. Ltd.Godrej Prima Division
?Godrej & Boyce Mfg. Co. Ltd.Godrej Tooling Division
?Grasim Industries Limited Chemical Division, Nagda
?J.K. Fenner (India) Limited?Kalpataru Limited?Kirloskar Ferrous Industries Limited?Steel Authority of India Limited
Rourkela Steel Plant ?Subros Limited?Triveni Engineering & Industries Limited
Gear Business Group?Yes Bank Limited
10
Large Business Organisations and their Operating UnitsAward Winner
Large Business Organisations and their Operating UnitsPrize Winners
11
Bosch Ltd. Diesel Systems business, jaipur
(From Left to Right) Mr N Kumar, Chairman, CII Institute of Quality & Past President, CII & Vice Chairman, The Sanmar Group; Mr Srinivasa BA – Deputy
General Manager, Business Excellence, Bosch Limited-Jaipur; Mr Dinesh Gundu Rao, Minister for Food & Civil Supplies & Consumer Affairs, Govt. of Karnataka;
Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of India; Mr Srinivas Kumar – Vice President, Commercial, Bosch Limited-Jaipur;
and Mr Rajendra B – Vice President, Technical, Bosch Limited-Jaipur
Bosch Ltd. Diesel Systems business, Nashik
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr N Kumar, Chairman, CII Institute of Quality & Past President, CII & Vice Chairman, The Sanmar Group; Mr C Chetan Rao – Manager- BE, Bosch Limited, Nashik; Mr Dinesh Gundu Rao, Minister for Food & Civil Supplies &
Consumer Affairs, Govt. of Karnataka; Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of India; Mr.H.B.Thontesh – VP (Commercial), Bosch Limited, Nashik; Mr Ashok Warkhede – President, Bosch Employees Union; Mr.Thomas Merbecks – VP (Technical), Bosch Limited, Nashik;
Mr.A.Gopikumar – VP (Commercial) , Bosch Limited, Bangalore
Godrej & Boyce Mfg. Co. Ltd.Godrej Locking Solutions and Systems
(From Left to Right) Mr Pritam Banerjee (Regional Manager – South), Godrej Locking Solutions and Systems; Mr Anubhav Patnaik (Assistant General Manager – Sales), Godrej Locking Solutions and Systems; Mr S K Joshi ( General Manager – Manufacturing), Godrej Locking Solutions and Systems; Mr N Kumar; Mr Dinesh Gundu Rao; Mr Shyam Motwani (Executive Vice President and Business Head);
Godrej Locking Solutions and Systems; Mr T C A Ranganathan; Mr K N Modi (Vice President – Special Projects); Godrej Locking Solutions and Systems;
Mr R H Ansari ( Deputy General Manager – IMS & Business Excellence); Godrej Locking Solutions and Systems
CII-EXIM
Bank Aw
ard for Business Excellence 2
013Quality as the Game Changer in Uncertain Times
12
Large Business Organisations and their Operating UnitsCommendation Certificate for Significant Achievement
Bharat Heavy Electricals Ltd.High Pressure Boiler Plant, Tiruchirappalli
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; K Nagarajan, AGM-Valves, BHEL Trichy; Dr S Dharmalingam, GM (Q), BHEL, Trichy; Mr T C A Ranganathan, Chairman and Managing Director,
Export-Import Bank of India; Mr S R Govindarajan, AGM, BHEL Trichy and J Sankaran, GM (Unit II), BHEL Trichy
Steel Authority of India Ltd.Bhilai Steel Plant
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr Rajeev Sehgal, DGM(Opr –SMS-II) Bhilai Steel Plant; Mr S B Jagdale, Executive Director Incharge (Projects), Bhilai Steel Plant;
Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of India; Mr S Chandrasekaran, CEO, Bhilai Steel Plant
Godrej & Boyce Mfg. Co. Ltd.Godrej Appliances
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr. Hussain Shariyarr – Sr. Vice President – Operation, Godrej Appliances Division; Mr T C A Ranganathan; Mr. George Menezes –
COO, Godrej Appliances Division; Mr. K.K.Saraf – Head Business Excellence, Godrej Appliances Division
Godrej & Boyce Mfg. Co. Ltd.Godrej Construction
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr Sahil Suman, Manager-Construction, Godrej Construction; Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of
India; Mr Kaezad Karanjawala, Asst. VP (Project), Godrej Construction
Godrej & Boyce Mfg. Co. Ltd.Godrej Interio
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr D N Deshmukh, Godrej Interio; Mr T C A Ranganathan,
Chairman and Managing Director, Export-Import Bank of India; Mr R R Gupta, Godrej Interio
Godrej & Boyce Mfg. Co. Ltd.Godrej Security Solutions
(From Left to Right) Mr C V Subrahmanyam; Mr K S Sawant, Senior GM – Manufacturing, Godrej Security Solutions; Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of India; Mr Ashtad Ichhaporia, DGM –
Purchase, Godrej Security Solutions; Mr Vinit Karde, DGM – Sales Support Group, Godrej Security Solutions
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Creating BRAND INDIAthrough Quality
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JSW Steel Ltd.Vijayanagar Works
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Dr N V Ramakrishna, AGM, JSW Steel,
Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of India; Mr Sushmit Chakraborty, JSW Steel
Kirloskar Brothers Ltd.
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr Samir Tamboli, KBL; Dr. Joydeep Chatterjee, Divisional Manager (CQA), KBL; T C A Ranganathan, Chairman and Managing Director,
Export-Import Bank of India and Mr Ravindra Murthy, Vice President, KBL
Kirloskar Pneumatic Company Ltd.
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr A D Adiverekar, General Manager (Corporate QA); KPCL; Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of
India; Mr N A Joshi, Vice President (Operations) – ACD, KPCL
Kirloskar Oil Engines Ltd.
(From Left to Right) Mr C V Subrahmanyam; Mr Amit A Panchal – Senior Manager - Business Excellence, Kirloskar Oil Engines Ltd; Mr Prakash Rao –
Senior Vice President–Manufacturing, Kirloskar Oil Engines Ltd; Mr T C A Ranganathan; and Mr T Parthasarathy – Vice President - Corporate
Quality Assurance, Kirloskar Oil Engines Ltd
Maruti Suzuki India Ltd.
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr Ranjit S Singh, DGM, Maruti Suzuki India Ltd;
Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of India; Mr C S Raju, VP (HR), Maruti Suzuki India Ltd
Rashtriya Ispat Nigam Ltd.Visakhapatnam Steel Plant
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr R Venkatesh, AGM (Electrical), RINL; Mr B N Rao, Sr
Manager (CSM), RINL; Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of India; Mr P C Mohapatra, Director (Projects), RINL; and
Dr M S Prasad, AGM (Ops), RINL
Large Business Organisations and their Operating UnitsCommendation Certificate for Significant Achievement
CII-EXIM
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Large Business Organisations and their Operating UnitsCommendation Certificate for Significant Achievement
Large Business Organisations and their Operating UnitsCommendation Certificate for Strong Commitment to Excel
Ace Designers Ltd.
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr Pavankumar, Management Representative, Ace Designers
Ltd Mr R Srinivasan, Past Chairman, CII Karnataka; and Mr Shivakumar S K, DGM – Human Resource, Ace Designers Ltd
Apollo HospitalsChennai
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr S Ramesh Kumar, Senior General Manager Operations,
Apollo Hospitals, Chennai; Mr R Srinivasan, Past Chairman, CII Karnataka; Dr N Sathyabhama, Director-Medical Service, Apollo Hospitals, Chennai
Bharat Electronics Ltd.Ghaziabad
(From Left to Right) Mr A K Sharma, GM (SCCS), BEL GAD; Mr R Srinivasan, Past Chairman, CII Karnataka;
Mr v B Gupta, Sr DGM(QA), BEL GAD
Bharat Electronics Ltd.Hyderabad
(From Left to Right) Mr R N Bagdalkar, GM, BEL Hyd; Mr R Srinivasan, Past Chairman, CII Karnataka;
Mr Y A Lakshmana, Sr DGM (QM), BEL Hyd
Triveni Turbine Ltd.
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr Kishore Kumar S, Manager, Triveni Turbine Ltd;
Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of India; Mr Mukul S Nagar, Additional GM (Production), Triveni Turbine Ltd
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Large Business Organisations and their Operating UnitsCommendation Certificate for Strong Commitment to Excel
Bharat Electronics Ltd.Machilipatnam
(From Left to Right) Mr G Raghavendra Rao, General Manager, BEL Machilipatnam; Mr R Srinivasan, Past Chairman, CII Karnataka;
V K V Gupta, Addl GM, BEL Machilipatnam
Bharat Electronics Ltd.Navi Mumbai
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr S S Gokhale, General Manager, BEL Navi Mumbai;
Mr R Srinivasan, Past Chairman, CII Karnataka; Mr P K Pathak, DGM, BEL Navi Mumbai and Mr Ashwin Kumar, Sr DGM, BEL Navi Mumbai
Steel Authority of India Ltd.Bokaro Steel Plant
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr T S Rajan, DGM, Bokaro Steel Plant;
Mr R Srinivasan, Past Chairman, CII Karnataka
Steel Authority of India Ltd.Durgapur Steel Plant
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr Subir Mondal, Durgapur Steel Plant; Mr R Srinivasan,
Past Chairman, CII Karnataka; Mr Utpal Sarkar, GM (Mech), Durgapur Steel Plant
Godrej & Boyce Mfg. Co. Ltd.Godrej Electricals & Electronics
(From Left to Right) Mr C V Subrahmanyam; Mr Gaurav Pandey, Manager - Business Excellence, Godrej Electricals & Electronics; Mr David Rasquinha,
Executive Director, Export-Import Bank of India; Mr Raj Singh, Manager – Strategy & Special Projects, Godrej Electricals & Electronics; Mr Somesh B Gosavi,
Manager – Quality, Godrej Electricals & Electronics
Godrej & Boyce Mfg. Co. Ltd.Lawkim Motors Group
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr A M Pendse, Lawkim Motors Group;
Mr David Rasquinha, Executive Director, Export-Import Bank of India; Mr Xerxes Marker, Lawkim Motors Group
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Large Business Organisations and their Operating UnitsCommendation Certificate for Strong Commitment to Excel
Godrej & Boyce Mfg. Co. Ltd.Godrej Material Handling
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Juzer Hirkani, Godrej Material Handling;
Mr David Rasquinha, Executive Director, Export-Import Bank of India; Shirzad Bhathena, Godrej Material Handling
Godrej & Boyce Mfg. Co. Ltd.Godrej Precision Engineering
(From Left to Right) Mr C V Subrahmanyam; Mr S S Agarkar, Associate Vice President ( Manufacturing ), Godrej Precision Engineering; Mr Anand D Bagdare, Associate Vice
President (Quality Assurance & Welding Engineering), Godrej Precision Engineering; Mr David Rasquinha; Mr Prashant Borgaonkar, Associate General Manager (Quality
Assurance), Mr Ketan Desai Associate General Manager (Human Resource Management)
Godrej & Boyce Mfg. Co. Ltd.Godrej Prima Division
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr Sandeep Y Nagarsekar, Godrej Prima Division; Mr David Rasquinha, Executive Director, Export-Import Bank of India; Mr Joseph Kuruvilla, Bangalore Branch Head, Godrej Prima Division
Godrej & Boyce Mfg. Co. Ltd.Godrej Tooling Division
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr V K Saboo, Godrej Tooling Division; Mr David Rasquinha,
Executive Director, Export-Import Bank of India; Mr B K Khushalani, Asst.Gen.Manager & BE Coordinator, Godrej Tooling Division
Grasim Industries Ltd.Chemical Division, Nagda
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr. C P Bansal (Sr.Vice President(F&C), Grasim Industries Ltd.; Mr David Rasquinha, Executive Director, Export-Import Bank of India;
Mr K Suresh (President & Unit Head), Grasim Industries Ltd.; Mr Madan Aterkar (AGM(WCM & IMS), Grasim Industries Ltd
J.K. Fenner (India) Ltd.
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr Amal Varma, VP - Corporate HR, J.K. Fenner (India) Ltd;
Mr R Srinivasan, Past Chairman, CII Karnataka; Mr R Krishnan, VP – Finance & Accounts, J.K. Fenner (India) Ltd
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Large Business Organisations and their Operating UnitsCommendation Certificate for Strong Commitment to Excel
Kalpataru Ltd.
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Ms Rituparna Das, Sr Executive (HR) Kalpataru Ltd;
Mr Uday Aradhye, GM (Projects) Kalpataru Ltd; Mr R Srinivasan, Past Chairman, CII Karnataka; Mr Vivekand Kundle; AVP- Project Co-ordination; Kalpataru Ltd
Kirloskar Ferrous Industries Ltd.
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr V S Kangralkar – Manager ( Mfg. Excellence ), KFIL;
Mr David Rasquinha, Executive Director, Export-Import Bank of India; Mr.S.V.Kulkarni - VP (Foundry), KFIL; Mr D Karthikeyan – DGM ( Mfg.
Excellence ), KFIL
Steel Authority of India Ltd.Rourkela Steel Plant
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr Dipankar Basu, Executive Director (P&A), Rourkela Steel
Plant; Mr R Srinivasan, Past Chairman, CII Karnataka
Subros Ltd.
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr Naveen Sahani, AVP (Ops), Subros Ltd;
Mr David Rasquinha, Executive Director, Export-Import Bank of India; Mr Pawan Yadav, Sr GM (P&F) Subros Ltd
Triveni Engineering & Industries Ltd.Gear Business Group
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr Parameshar G Bhat, TEIL;
Mr David Rasquinha, Executive Director, Export-Import Bank of India; Mr Rajiv Rajpal, CEO, TEIL
Yes Bank Ltd.
(From Left to Right) Mr C V Subrahmanyam, Principal Counsellor & Head-BE, CII Institute of Quality; Mr Asit Oberoi, Senior President & Chief Operating Officer, Yes Bank Limited; and Mr David Rasquinha, Executive Director, Export-Import
Bank of India
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Small and Medium BusinessesPrize Winner
Commendation Certificate for Significant Achievement
Indelox Services Pvt. Ltd.
(From Left to Right) Mr N Kumar; Mr.Srinivas Rao R -General Manager, Indelox Services Pvt. Ltd; Mr Dinesh Gundu Rao, Minister for Food & Civil Supplies & Consumer Affairs, Govt. of Karnataka; Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of India; Mr.Jeevan G Rao Sahib – Chief Executive Officer, Indelox
Services Pvt. Ltd; Mr. Sridhara K R – Director, Indelox Services Pvt. Ltd; and Mr.Raghavendra Raj Urs.T (Senior Manager), Indelox Services Pvt. Ltd
Small and Medium BusinessesCommendation Certificate for
Significant Achievement
18
Pushpak Products India Private Ltd.
(From Left to Right) Mr C V Subrahmanyam; Mr C.S.Prasad, DGM, Pushpak Products India Pvt Ltd; Mr C S Prakash, Managing Director, Pushpak Products
India Pvt Ltd; Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of India; and Mr Abhishek P Pushpak, Future Director, Pushpak
Products India Pvt Ltd
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In The Media
National Quality Summit, 2013
19
Quality as the Game Changer in Uncertain Times
n a n n
Ma uf cturing to e gi e
o d r g n e gr wth u in u c rtain
t s C I u l y ime says I Q a it
CII'S QUALITY SUMMITun
d
Man facturing to engi e growth uring
Manufacturing to engine growth
during uncertain times says CII
Quality Summit
ur ul ce n Expo t f o oT b en i r r nt t
ain u b l t xpertrem t r u en : E
Turbulence in Export front to remain turbulent: Expert
Ban al re: n g rati n f t
g o I au u o o 21sa o al Q al ty u i
N ti n u i S mm t