National PCC DayThe Power of Informed Visibility® (IV®) Digital Intelligence!

The United States Postal Service® (USPS®) is connecting digital intelligence with the physical world – expanding mail visibility by providing comprehensive,

data-driven, near real-time information to the mailing industry.

What is Informed Visibility®?Near-real-time enterprise-wide system that is the single source for all mail visibility information.Leverages robust data stream to provide business intelligence for USPS and the Mailing Industry.

2

Event-Driven Internal Measurement of Mail

End-to-End Tracking of Mail and Packages

Mail Inventory Management of Mail and Packages

Near Real-Time Service Performance Diagnostics

Ease of Use

Predictive Workloads on Mail and Packages

The Power of IV®

IV Microservices

Single Mail Repository Powerful Analytical Engine

Near Real-time Processing

3

4

Synergy Across 3 Integrated Work Streams

Event-driven near real-timeservice performance measurementfor mail

Event-driven near real-timemail inventory and predictive workloads

Event-driven near real-timemail tracking and reporting

Internal Service Performance Measurement

6

IV leverages Mail Visibility providing a more representative view of USPS service performance

As of Oct. 1, 2018, Internal SPM became the official source of measurement.

One Consolidated Mail Measurement

System (Single-Piece and Presort)

Internal Service Performance Measurement

Measuring All Potential Mail

(Census vs. Test Pieces and Limited

Household Sampling)

Robust Diagnostics

7

Entry

Collection Sample Scans of Live Mail

Processing

Mail Processing Scans

Delivery

DeliverySample Scans of Live Mail

SamplingSampling

*

random scan selection

*not scanning every piece with device

*

Internal Service Performance Measurement

Internal Service Performance MeasurementDiagnostics

Mail Inventory & Predictive WorkloadsHarnessing Visibility to Manage Operations in Real-Time

Mail Inventory Management and Predictive Workloads

Inbound, On-hand, and Ready to Process Inventory (Volumes, Next Processing Operation, Mail Make-Up and Mail Events)

Near Real-Time Processing Performance (Throughput, Cycle-Time, Mail at Risk, and Alerts)

*Intelligent Plan Generator (Optimized run plans based on actual and predictive inventory, Real-time status information about mail by operation and how it compares to plan) – FY20 Enhancement

Mail Inventory & Predictive WorkloadsMail Processing

IV intelligently provides an accurate view of the day’s workload based on actual mail volume, allowing improved utilization and efficiency

Right Click -> Format Shape -> Picture

IV’s forecasting capability enables more efficient planning of resources –

days in advance10

11

Near Real-Time Monitoring of Inventory

Alerts for At-Risk Containers Prior to Arrival

Volume Arrival Profile

Identifies mail that is ready for dispatch

Transportation

Right Click -> Format Shape -> Picture

IV provides variances in transportation, allowing

operations to proactively adjust

Near Real-Time Monitoring of Transportation Status and Locations

Mail Inventory & Predictive Workloads

• near real-time visibility of a facility’s on-hand volume, delayed processing volume, delayed dispatch volume, and oldest mail date by mail category and processing operation, and stores historical trailer information.

• Simplifies mail conditions - All mail shape, class, and categories are applicable to all conditions

• repository for information related to facility conditions

• daily snapshot of conditions at facilities is taken at the time of day mail volume is at its lowest

• information relating to conditions at that time, as well as prior day's processing

Mail Condition Visualization

• review actual runs compared to RPG plans in near real-time

• supervisors can see sort plans that are behind schedule and proactively adjust mail processing to meet service

• actual runs compared to RPG plans in webEOR after the run has ended

• adjustments made for next day

Performance to Plan

• create inbound volume arrival profiles in near real-time using Surface Visibility scanning to associate volume, mail class and mail type to actual trip arrivals

• allows supervisors to efficiently schedule resources

• manual observations over multiple days on inbound dock record time, volume, mail class and mail type

• used for creating a volume arrival profile in Excel

Incoming Inventory

• near real-time using Surface Visibility scanning

• allows supervisors to see mail that is awaiting unload and identify the wait time and unload metrics of trailers

• manual walks into facility yard to count trailers awaiting unload

• check what mail is inside, without knowledge of when that mail arrived or average unloading metrics

Yard Status

12

Mail Inventory & Predictive WorkloadsMail Processing

Info

rmed

Vis

ibili

ty®

M

etho

ds in

Rea

l-Tim

eM

anua

l Met

hods

Afte

r Pr

oces

sing

End

s

IV® Mail Tracking & Reporting(IV-MTR)

IV gives mailers detailed visibility into their mailings, increasingthe value of mail and enabling mailers to plan their mailings,measure success of each mailing campaign, and efficiently staff.

Mail Tracking & Reporting

Connects mailers with their data in near real-time, from virtually any device, any location.

Provides mailers with complete visibility and tracking across the mail supply chain

Improved ease of use for mailers through flexible data provisioning

Connects digital & physical world, providing omni-channel opportunities for mailers to engage with their customers.

IMPROVED VISIBILITY & ANALYTICS

14

Mail Tracking & ReportingFunctionality

Nesting and Assumed Events 15

P&DC

Data

Delivery Unit

Entry/ContainerUnload Scan(SV/IMDAS)

Container and Truck Scan at Load and Depart(SV)

Container and Truck Scan at Arrival and Unload(IMDAS)

ContainerDistributed(IMDAS)

Delivered(Logical based on GPS)

APPS/APBS

AFSM/FSS

DBCS

Bundle toContainer

Flats to Tray

Letters to Tray

AutomatedScan

SV Assign/Close Scan

Mail Tracking & Reporting

16

An inventory of mailpieces to be delivered is created based on the Last Processing Operation.

A Logical Delivery Event is generated for mailpieces within the ZIP+4, that have an “Anticipated Date of Delivery” of today. This data is then

sent to IV.IV provisions the Logical Delivery Events to mailers.

1

Based on geo breadcrumbs, it is determined when a carrier enters a ZIP+4 geo fence.

3

The “Anticipated Date of Delivery” is created by comparing the scan time to the operation’s clearance time.

2

4 5

ZIP + 4

AnticipatedDate ofDelivery (ADD)

Logical Delivery Event

Red boundaries represent the geo fence. Red dots represent the carrier entering the geofence.

6

Mail Tracking & ReportingLogical Delivery Events for Mail Delivered On-street

17

18

Mail Tracking & ReportingData Delegation

Sharing InformationData delegation request forms are available on the IV-MTR page on PostalPro™.

Data delegations are managed within the IV application.

19

Mail Tracking & ReportingFlexible Provisioning

Wow’s My Mail!

FiltersEntity Delivery

20

Mail Tracking & ReportingOne-Time Query

The One-Time Query provides a means to retrieve data and apply specific filters to answer the question: “Where’s my mail?”

The One-Time Query functionality provides up to 120 days of historical data and can be queried for a 14-day date range with each request.

Contact the IV Solutions Center at InformedVisibility@usps.govor 1 (800) 238-3150 (option 2).

Mail Tracking & ReportingEase of Use

How can IV help those mailers who want to know high-level information about their mail without having to download potentially gigabytes of data?

The IV-MTR One-Time Query can help. By request, USPS can provide a simple spreadsheet with pivot tables to offer insight into a single mailing with less than 1 million scan records (Microsoft Excel record constraint) to answer the 3 questions that are most frequently asked:

1. Has the USPS accepted my mail?2. Has the USPS started to process my mail?3. Is my mail being delivered?

NOTE: This spreadsheet is meant as an introduction to the power and value of IV-MTR data. If something more than high level Information is needed, many

resources are available. We suggest getting involved in MTAC User Group 4 to explore those resources. Contact the IV Solutions Center for information.

Now available: Near Real-time Transactions

through JSON!

Mail Tracking & ReportingFunctionality

Wow’s My Mail!

weekly

daily

hourly

22

Mail Tracking & ReportingAPI Functionality

100%

Data at the speed of my need!

23

Mail Tracking & ReportingAPIs

APIs to Get Data About Your Mailings

• Get piece attributes and scan events based on IMb

• Get a piece IMb based on partial IMb (MID and serial number)

• Get handling unit (tray) attributes and scan events based on IMtb

• Get container attributes and scan events based on IMcb

• Get Pieces Delivered volume by Delivery State, ZIP3, or ZIP5, for a Job

• Get a map visual of % Delivered by Delivery State, ZIP3, or ZIP5, for a Job

• Get Container, Tray, and Pieces volume that are Expected, have received Accepted, Processed, or Delivered event, for a Job

StateZIP3

ZIP5

Mail Tracking & ReportingAPI Focus: Map Visual of % Delivered

25

Mail Tracking & ReportingAPIs

APIs to Manage Your MTR Data Feeds

• Get a list of data delegation rules providing visibility to your CRIDs/MIDs, OR receiving visibility from your CRIDs/MIDs

• Get a list of data feeds• Create/update a data feed• Get a list of saved entities• Update a saved entity• Update a CRID in a saved entity• Add/update a MID in a saved entity• Export a list of servers in the address book• Export the File History for a data feed• Resend a file from a data feed

Mail Tracking & Reporting

USPSMailer CustomerMail Owner

MAY

8-10Expected and Predicted

Delivery Days

8 9 10MAY

Projected Delivery Days

20%

70%

10%

ROI

Target ROI

https://postalpro.usps.com/tools/imb-planning-tool

27

28

Mail Delivered

Real-Time Data Received

Email Sent

Mail Moment

MailerNotified

Mail Tracking & ReportingUsing LDEs for Multi-Channel Marketing

Customer Conversion

IV® Mail Tracking & ReportingLooking Ahead

30

Mailer Transportation Visibility (MTV)

Automated FAST Entry via:

Mailer IV®-MTR JSON API

MVA MTV Mobile app

Mailer Transmits Content in Advance

GPS Will Determine Dock Arrival Time

Operational Status Indicator

Weather indicator

Bundle Irregularity

Hold Mail indicator

Remittance Mail Tracking

Enable Measurement of Remittance Mail

Nesting Visibility: Piece-to-Tray-to-Container

Available-for-Pickup Event

Tender-to-Agent Event

Upcoming IV-MTR Enhancements

31

Mailer Transportation Visibility (MTV)

VS

Current Process

• Manually Enter FAST AppointmentArrival for:

• Actual Entry Time• Start the Clock

New Process

• Automated FAST Entry via:• Mailer IV®-MTR JSON API• MVA MTV Mobile app

• Mailer Transmits Content in Advance.• GPS Will Determine Dock Arrival Time

GPS data from API or Mobile App

GPS coordinates from the truck enter the Postal facility polygon

arrival information updated

trailer assigned to a dock door via the Dock Door Management System

Flexible, Low Cost,

Easy

32

Business Customer Gateway (BCG)

INTERESTED IN SIGNING UP FOR IV?

Registration is FREE!$

www gateway.usps.gov

IV PostalPro IV Mail Tracking & Reporting User GuideDescribes the prerequisites for receiving mail tracking data through IV, the data provisioning options available in IV, and how to use the IV application.

IV Mail.XML GuideProvides information about using Mail.XML to receive mail tracking data through IV.

IV External Facing Data DictionaryDescribes the data attributes available in IV for the delimited file format.

Applying for Access to IV-MTRThis presentation provides instructions for applying for access to the IV-MTR application, including how to register for a BCG account, add the IV-MTR service in the BCG, and receive and enter the authorization code.

WHERE CAN I LEARN MORE ABOUT IV?

33

34

1 (800) 238-3150Select option #2

Need Help?

@ InformedVisibility@usps.gov

Contact the Informed Visibility Solutions Centerwith questions or concerns via phone or email.

2

Questions

35