Los Angeles County Harbor-UCLA Medical Center's response to 2-18-11 inspection
National Maritime Center's Average Customer Response by ......Response by Question on the...
Transcript of National Maritime Center's Average Customer Response by ......Response by Question on the...
National Maritime Center's Average Customer
Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The NMC website provided accurate
information and was easy to navigate.
4.16 4.13 4.11 4.134.22
4.14 4.18
4
4.2
4.4
4.6
4.8
5
20
11-
08
20
12-
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20
13-
08
20
14-
08
20
15-
08
20
16-
08
20
17-
08
20
18-
08
20
19-
08
20
20-
08
The information and forms received
provided sufficient guidance and were
easy to use.
4.19 4.184.10 4.11
4.174.08 4.12
4.004
4.2
4.4
4.6
4.8
5
20
11-
08
20
12-
08
20
13-
08
20
14-
08
20
15-
08
20
16-
08
20
17-
08
20
18-
08
20
19-
08
20
20-
08
Based on information available to me, I
was able to submit a complete
application package.
4.09
4.30 4.31
4.154.27
4.35 4.31 4.29 4.334.21
4
4.2
4.4
4.6
4.8
5
20
11-
08
20
12-
08
20
13-
08
20
14-
08
20
15-
08
20
16-
08
20
17-
08
20
18-
08
20
19-
08
20
20-
08
The NMC customer service center staff
were professional and able to address my
questions promptly.
4.28
4.584.51
4.36
4.56 4.57 4.55 4.57 4.53
4.31
4
4.2
4.4
4.6
4.8
5
20
11-
08
20
12-
08
20
13-
08
20
14-
08
20
15-
08
20
16-
08
20
17-
08
20
18-
08
20
19-
08
20
20-
08
The correspondence, e-mails, and
telephone calls that I received were
accurate regarding my application and
professional in nature.
4.39
4.594.51
4.364.50 4.47 4.49 4.50 4.51
4.31
4
4.2
4.4
4.6
4.8
5
20
11-
08
20
12-
08
20
13-
08
20
14-
08
20
15-
08
20
16-
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20
17-
08
20
18-
08
20
19-
08
20
20-
08
I feel that the overall service received
fully satisfied my needs.
4.24
4.554.47
4.19
4.484.41 4.42 4.44 4.46
4.23
4
4.2
4.4
4.6
4.8
5
20
11-
08
20
12-
08
20
13-
08
20
14-
08
20
15-
08
20
16-
08
20
17-
08
20
18-
08
20
19-
08
20
20-
08
"Serving the Nation's Mariners"
For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer
Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The Regional Examination Center (REC)
staff were professional and able to assist
with my application processing questions.
4.404.53
4.41 4.414.54 4.50 4.51 4.49 4.48
4.34
4
4.2
4.4
4.6
4.8
5
20
11-
08
20
12-
08
20
13-
08
20
14-
08
20
15-
08
20
16-
08
20
17-
08
20
18-
08
20
19-
08
20
20-
08
The REC examination facilities were
suitable for testing and the appropriate
materials were available.
4.11
4.314.19 4.18
4.31 4.324.24 4.26 4.22
4.10
4
4.2
4.4
4.6
4.8
5
20
11-
08
20
12-
08
20
13-
08
20
14-
08
20
15-
08
20
16-
08
20
17-
08
20
18-
08
20
19-
08
20
20-
08
The examinations were appropriate to
the credential for which I applied.
4.04
4.30 4.274.20 4.17
4.25 4.20 4.18 4.224.29
4
4.2
4.4
4.6
4.8
5
20
11-
08
20
12-
08
20
13-
08
20
14-
08
20
15-
08
20
16-
08
20
17-
08
20
18-
08
20
19-
08
20
20-
08
I was kept sufficiently informed as to the
processing status of my application using
the Coast Guard's Homeport website
and/or receipt of system generated e-mail
notifications.
4.38
4.61 4.53
4.284.45 4.40 4.35
4.48 4.43
4.06
44.24.44.64.8
5
20
11-
08
20
12-
08
20
13-
08
20
14-
08
20
15-
08
20
16-
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20
17-
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20
18-
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20
19-
08
20
20-
08
The time to process my application and
issue my credential met my expectations.
4.08
4.39
4.24 4.25 4.24
4
4.2
4.4
4.6
4.8
5
20
11-
08
20
12-
08
20
13-
08
20
14-
08
20
15-
08
20
16-
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20
17-
08
20
18-
08
20
19-
08
20
20-
08
The credential I received was accurate
and in good physical condition.
4.504.57 4.62
4.554.62 4.60 4.60 4.61
4.67
4.49
4
4.2
4.4
4.6
4.8
5
20
11-
08
20
12-
08
20
13-
08
20
14-
08
20
15-
08
20
16-
08
20
17-
08
20
18-
08
20
19-
08
20
20-
08
"Serving the Nation's Mariners"
For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer
Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The NMC website provided accurate
information and was easy to navigate.
4.12 4.16
4.024.13 4.12
4.01
4.21
4.03
4
4.2
4.4
4.6
4.8
5
2012-
07
2013-
07
2014-
07
2015-
07
2016-
07
2017-
07
2018-
07
2019-
07
2020-
07
The information and forms received
provided sufficient guidance and were
easy to use.
4.184.11
4.03
4.17 4.144.02
4.16
4.03
4
4.2
4.4
4.6
4.8
5
2012-
07
2013-
07
2014-
07
2015-
07
2016-
07
2017-
07
2018-
07
2019-
07
2020-
07
Based on information available to me, I
was able to submit a complete
application package.
4.30 4.304.18
4.37 4.36
4.234.31
4.19 4.20
4
4.2
4.4
4.6
4.8
5
2012-
07
2013-
07
2014-
07
2015-
07
2016-
07
2017-
07
2018-
07
2019-
07
2020-
07
The NMC customer service center staff
were professional and able to address my
questions promptly.
4.54 4.52
4.38
4.544.46 4.47
4.57
4.44 4.40
4
4.2
4.4
4.6
4.8
5
2012-
07
2013-
07
2014-
07
2015-
07
2016-
07
2017-
07
2018-
07
2019-
07
2020-
07
The correspondence, e-mails, and
telephone calls that I received were
accurate regarding my application and
professional in nature.
4.56 4.54
4.36
4.574.43 4.46
4.534.39 4.42
4
4.2
4.4
4.6
4.8
5
2012-
07
2013-
07
2014-
07
2015-
07
2016-
07
2017-
07
2018-
07
2019-
07
2020-
07
I feel that the overall service received
fully satisfied my needs.
4.46 4.45
4.25
4.52
4.394.31
4.50
4.29 4.27
4
4.2
4.4
4.6
4.8
5
2012-
07
2013-
07
2014-
07
2015-
07
2016-
07
2017-
07
2018-
07
2019-
07
2020-
07
"Serving the Nation's Mariners"
For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer
Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The Regional Examination Center (REC)
staff were professional and able to assist
with my application processing questions.
4.46 4.444.36
4.52 4.49 4.474.54
4.37 4.41
4
4.2
4.4
4.6
4.8
5
2012-
07
2013-
07
2014-
07
2015-
07
2016-
07
2017-
07
2018-
07
2019-
07
2020-
07
The REC examination facilities were
suitable for testing and the appropriate
materials were available.
4.184.23
4.05
4.214.30 4.28
4.224.16 4.15
4
4.2
4.4
4.6
4.8
5
2012-
07
2013-
07
2014-
07
2015-
07
2016-
07
2017-
07
2018-
07
2019-
07
2020-
07
The examinations were appropriate to
the credential for which I applied.
4.21 4.21 4.194.26 4.25 4.27 4.25 4.21 4.18
4
4.2
4.4
4.6
4.8
5
2012-
07
2013-
07
2014-
07
2015-
07
2016-
07
2017-
07
2018-
07
2019-
07
2020-
07
I was kept sufficiently informed as to the
processing status of my application using
the Coast Guard's Homeport website
and/or receipt of system generated e-mail
notifications.
4.58 4.52
4.34
4.534.39
4.33
4.53
4.24
4.02
4
4.2
4.4
4.6
4.8
5
2012-
07
2013-
07
2014-
07
2015-
07
2016-
07
2017-
07
2018-
07
2019-
07
2020-
07
The time to process my application and
issue my credential met my expectations.
4.40
4.20 4.224.27
4
4.2
4.4
4.6
4.8
5
2012-
07
2013-
07
2014-
07
2015-
07
2016-
07
2017-
07
2018-
07
2019-
07
2020-
07
The credential I received was accurate
and in good physical condition.
4.574.63 4.59
4.664.60 4.57
4.63 4.61 4.57
4
4.2
4.4
4.6
4.8
5
2012-
07
2013-
07
2014-
07
2015-
07
2016-
07
2017-
07
2018-
07
2019-
07
2020-
07
"Serving the Nation's Mariners"
For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The NMC website provided accurate
information and was easy to navigate.
4.174.11
4.03
4.164.07
4.18
4.05 4.02
4
4.2
4.4
4.6
4.8
5
2012-
06
2013-
06
2014-
06
2015-
06
2016-
06
2017-
06
2018-
06
2019-
06
2020-
06
The information and forms received
provided sufficient guidance and were
easy to use.
4.14 4.144.05 4.04
4.144.06
4.17
4.03
4
4.2
4.4
4.6
4.8
5
2012-
06
2013-
06
2014-
06
2015-
06
2016-
06
2017-
06
2018-
06
2019-
06
2020-
06
Based on information available to me, I
was able to submit a complete
application package.
4.324.26 4.21
4.28 4.314.24
4.31 4.264.15
4
4.2
4.4
4.6
4.8
5
2012-
06
2013-
06
2014-
06
2015-
06
2016-
06
2017-
06
2018-
06
2019-
06
2020-
06
The NMC customer service center staff
were professional and able to address my
questions promptly.
4.58 4.54
4.37
4.53 4.55 4.524.60
4.534.43
4
4.2
4.4
4.6
4.8
5
2012-
06
2013-
06
2014-
06
2015-
06
2016-
06
2017-
06
2018-
06
2019-
06
2020-
06
The correspondence, e-mails, and
telephone calls that I received were
accurate regarding my application and
professional in nature.
4.51 4.50
4.344.44
4.564.46
4.534.42 4.36
4
4.2
4.4
4.6
4.8
5
2012-
06
2013-
06
2014-
06
2015-
06
2016-
06
2017-
06
2018-
06
2019-
06
2020-
06
I feel that the overall service received
fully satisfied my needs.
4.514.43
4.24
4.384.50
4.36
4.52
4.354.26
4
4.2
4.4
4.6
4.8
5
2012-
06
2013-
06
2014-
06
2015-
06
2016-
06
2017-
06
2018-
06
2019-
06
2020-
06
"Serving the Nation's Mariners"For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The Regional Examination Center (REC)
staff were professional and able to assist
with my application processing questions.
4.48 4.454.36
4.46 4.494.44
4.544.45
4.37
4
4.2
4.4
4.6
4.8
5
2012-
06
2013-
06
2014-
06
2015-
06
2016-
06
2017-
06
2018-
06
2019-
06
2020-
06
The REC examination facilities were
suitable for testing and the appropriate
materials were available.
4.19 4.164.22 4.21
4.294.21
4.33
4.154.05
4
4.2
4.4
4.6
4.8
5
2012-
06
2013-
06
2014-
06
2015-
06
2016-
06
2017-
06
2018-
06
2019-
06
2020-
06
The examinations were appropriate to
the credential for which I applied.
4.234.18
4.23 4.244.30
4.214.27
4.144.20
4
4.2
4.4
4.6
4.8
5
2012-
06
2013-
06
2014-
06
2015-
06
2016-
06
2017-
06
2018-
06
2019-
06
2020-
06
I was kept sufficiently informed as to the
processing status of my application using
the Coast Guard's Homeport website
and/or receipt of system generated e-mail
notifications.
4.614.50
4.324.40 4.47 4.39
4.50
4.304.12
4
4.2
4.4
4.6
4.8
5
2012-
06
2013-
06
2014-
06
2015-
06
2016-
06
2017-
06
2018-
06
2019-
06
2020-
06
The time to process my application and
issue my credential met my expectations.
4.38
4.094.00
4.07
4.33
4
4.2
4.4
4.6
4.8
5
2012-
06
2013-
06
2014-
06
2015-
06
2016-
06
2017-
06
2018-
06
2019-
06
2020-
06
The credential I received was accurate
and in good physical condition.
4.614.53 4.55 4.58 4.59 4.59
4.674.57 4.58
4
4.2
4.4
4.6
4.8
5
2012-
06
2013-
06
2014-
06
2015-
06
2016-
06
2017-
06
2018-
06
2019-
06
2020-
06
"Serving the Nation's Mariners"For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The NMC website provided accurate
information and was easy to navigate.
4.164.05 4.02
4.13 4.154.23
4.134.23
4
4.2
4.4
4.6
4.8
5
2012-
05
2013-
05
2014-
05
2015-
05
2016-
05
2017-
05
2018-
05
2019-
05
2020-
05
The information and forms received
provided sufficient guidance and were
easy to use.
4.164.06 4.03
4.164.08
4.19
4.054.15
4
4.2
4.4
4.6
4.8
5
2012-
05
2013-
05
2014-
05
2015-
05
2016-
05
2017-
05
2018-
05
2019-
05
2020-
05
Based on information available to me, I
was able to submit a complete
application package.
4.294.21
4.154.27
4.33 4.304.37
4.274.37
4
4.2
4.4
4.6
4.8
5
2012-
05
2013-
05
2014-
05
2015-
05
2016-
05
2017-
05
2018-
05
2019-
05
2020-
05
The NMC customer service center staff
were professional and able to address my
questions promptly.
4.54 4.48
4.30
4.44
4.58 4.53
4.664.60
4.53
4
4.2
4.4
4.6
4.8
5
2012-
05
2013-
05
2014-
05
2015-
05
2016-
05
2017-
05
2018-
05
2019-
05
2020-
05
The correspondence, e-mails, and
telephone calls that I received were
accurate regarding my application and
professional in nature.
4.594.48
4.22
4.45 4.50 4.484.59 4.54 4.48
4
4.2
4.4
4.6
4.8
5
2012-
05
2013-
05
2014-
05
2015-
05
2016-
05
2017-
05
2018-
05
2019-
05
2020-
05
I feel that the overall service received
fully satisfied my needs.
4.51
4.38
4.11
4.43 4.45 4.464.56
4.45 4.44
4
4.2
4.4
4.6
4.8
5
2012-
05
2013-
05
2014-
05
2015-
05
2016-
05
2017-
05
2018-
05
2019-
05
2020-
05
"Serving the Nation's Mariners"For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The Regional Examination Center (REC)
staff were professional and able to assist
with my application processing questions.
4.484.42
4.25
4.48 4.48 4.484.55 4.55
4.47
4
4.2
4.4
4.6
4.8
5
2012-
05
2013-
05
2014-
05
2015-
05
2016-
05
2017-
05
2018-
05
2019-
05
2020-
05
The REC examination facilities were
suitable for testing and the appropriate
materials were available.
4.23 4.254.13
4.22 4.26 4.304.41
4.26 4.22
4
4.2
4.4
4.6
4.8
5
2012-
05
2013-
05
2014-
05
2015-
05
2016-
05
2017-
05
2018-
05
2019-
05
2020-
05
The examinations were appropriate to
the credential for which I applied.
4.21 4.20 4.17 4.22 4.24 4.254.36
4.304.21
4
4.2
4.4
4.6
4.8
5
2012-
05
2013-
05
2014-
05
2015-
05
2016-
05
2017-
05
2018-
05
2019-
05
2020-
05
I was kept sufficiently informed as to the
processing status of my application using
the Coast Guard's Homeport website
and/or receipt of system generated e-mail
notifications.
4.604.51
4.17
4.40 4.46 4.444.56
4.424.34
4
4.2
4.4
4.6
4.8
5
2012-
05
2013-
05
2014-
05
2015-
05
2016-
05
2017-
05
2018-
05
2019-
05
2020-
05
The time to process my application and
issue my credential met my expectations.
4.42
4.094.16 4.14
4.37
4.014
4.2
4.4
4.6
4.8
5
2012-
05
2013-
05
2014-
05
2015-
05
2016-
05
2017-
05
2018-
05
2019-
05
2020-
05
The credential I received was accurate
and in good physical condition.
4.704.59
4.474.56
4.63 4.62 4.644.56 4.60
4
4.2
4.4
4.6
4.8
5
2012-
05
2013-
05
2014-
05
2015-
05
2016-
05
2017-
05
2018-
05
2019-
05
2020-
05
"Serving the Nation's Mariners"For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer
Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The NMC website provided accurate
information and was easy to navigate.
4.174.08
4.014.06
4.17 4.16 4.15 4.154.23
4
4.2
4.4
4.6
4.8
5
2012-
04
2013-
04
2014-
04
2015-
04
2016-
04
2017-
04
2018-
04
2019-
04
2020-
04
The information and forms received
provided sufficient guidance and were
easy to use.
4.23
4.08 4.05 4.064.14 4.10 4.13 4.13
4.20
4
4.2
4.4
4.6
4.8
5
2012-
04
2013-
04
2014-
04
2015-
04
2016-
04
2017-
04
2018-
04
2019-
04
2020-
04
Based on information available to me, I
was able to submit a complete
application package.
4.334.27
4.224.28 4.31 4.32 4.34
4.28
4.41
4
4.2
4.4
4.6
4.8
5
2012-
04
2013-
04
2014-
04
2015-
04
2016-
04
2017-
04
2018-
04
2019-
04
2020-
04
The NMC customer service center staff
were professional and able to address my
questions promptly.
4.55 4.52
4.32
4.514.58
4.48
4.644.58
4.48
4
4.2
4.4
4.6
4.8
5
2012-
04
2013-
04
2014-
04
2015-
04
2016-
04
2017-
04
2018-
04
2019-
04
2020-
04
The correspondence, e-mails, and
telephone calls that I received were
accurate regarding my application and
professional in nature.
4.584.50
4.364.47 4.53
4.434.58
4.51 4.47
4
4.2
4.4
4.6
4.8
5
2012-
04
2013-
04
2014-
04
2015-
04
2016-
04
2017-
04
2018-
04
2019-
04
2020-
04
I feel that the overall service received
fully satisfied my needs.
4.56
4.42
4.26
4.43 4.474.37
4.57
4.42
4.54
4
4.2
4.4
4.6
4.8
5
2012-
04
2013-
04
2014-
04
2015-
04
2016-
04
2017-
04
2018-
04
2019-
04
2020-
04
"Serving the Nation's Mariners"
For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer
Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The Regional Examination Center (REC)
staff were professional and able to assist
with my application processing questions.
4.514.43
4.36 4.404.51 4.51 4.56 4.52 4.54
4
4.2
4.4
4.6
4.8
5
2012-
04
2013-
04
2014-
04
2015-
04
2016-
04
2017-
04
2018-
04
2019-
04
2020-
04
The REC examination facilities were
suitable for testing and the appropriate
materials were available.
4.32
4.164.22 4.21
4.32 4.28 4.25 4.254.32
4
4.2
4.4
4.6
4.8
5
2012-
04
2013-
04
2014-
04
2015-
04
2016-
04
2017-
04
2018-
04
2019-
04
2020-
04
The examinations were appropriate to
the credential for which I applied.
4.274.18 4.13
4.23 4.26 4.264.21 4.22
4.32
4
4.2
4.4
4.6
4.8
5
2012-
04
2013-
04
2014-
04
2015-
04
2016-
04
2017-
04
2018-
04
2019-
04
2020-
04
I was kept sufficiently informed as to the
processing status of my application using
the Coast Guard's Homeport website
and/or receipt of system generated e-mail
notifications.
4.644.51
4.274.45 4.43 4.39
4.574.41 4.40
4
4.2
4.4
4.6
4.8
5
2012-
04
2013-
04
2014-
04
2015-
04
2016-
04
2017-
04
2018-
04
2019-
04
2020-
04
The time to process my application and
issue my credential met my expectations.
4.50
4.20 4.23 4.22
4.40
4.04
4.23
4
4.2
4.4
4.6
4.8
5
2012-
04
2013-
04
2014-
04
2015-
04
2016-
04
2017-
04
2018-
04
2019-
04
2020-
04
The credential I received was accurate
and in good physical condition.
4.704.64
4.484.61 4.60
4.65 4.63 4.62 4.61
4
4.2
4.4
4.6
4.8
5
2012-
04
2013-
04
2014-
04
2015-
04
2016-
04
2017-
04
2018-
04
2019-
04
2020-
04
"Serving the Nation's Mariners"
For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer
Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The NMC website provided accurate
information and was easy to navigate.
4.05 4.07 4.07 4.074.16 4.13 4.15
4.21 4.17
4
4.2
4.4
4.6
4.8
5
2012-
03
2013-
03
2014-
03
2015-
03
2016-
03
2017-
03
2018-
03
2019-
03
2020-
03
The information and forms received
provided sufficient guidance and were
easy to use.
4.174.09 4.09 4.11 4.15 4.13
4.20 4.214.16
4
4.2
4.4
4.6
4.8
5
2012-
03
2013-
03
2014-
03
2015-
03
2016-
03
2017-
03
2018-
03
2019-
03
2020-
03
Based on information available to me, I
was able to submit a complete
application package.
4.28 4.27 4.264.32 4.36
4.314.37 4.39 4.34
4
4.2
4.4
4.6
4.8
5
2012-
03
2013-
03
2014-
03
2015-
03
2016-
03
2017-
03
2018-
03
2019-
03
2020-
03
The NMC customer service center staff
were professional and able to address my
questions promptly.
4.474.54
4.36
4.51 4.554.49
4.69 4.654.55
4
4.2
4.4
4.6
4.8
5
2012-
03
2013-
03
2014-
03
2015-
03
2016-
03
2017-
03
2018-
03
2019-
03
2020-
03
The correspondence, e-mails, and
telephone calls that I received were
accurate regarding my application and
professional in nature.
4.52 4.51
4.364.50 4.55
4.474.58 4.59 4.53
4
4.2
4.4
4.6
4.8
5
2012-
03
2013-
03
2014-
03
2015-
03
2016-
03
2017-
03
2018-
03
2019-
03
2020-
03
I feel that the overall service received
fully satisfied my needs.
4.47 4.49
4.29
4.45 4.47
4.33
4.594.54 4.56
4
4.2
4.4
4.6
4.8
5
2012-
03
2013-
03
2014-
03
2015-
03
2016-
03
2017-
03
2018-
03
2019-
03
2020-
03
"Serving the Nation's Mariners"For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer
Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The Regional Examination Center (REC)
staff were professional and able to assist
with my application processing questions.
4.42 4.424.35
4.494.59
4.43
4.61 4.58 4.55
4
4.2
4.4
4.6
4.8
5
2012-
03
2013-
03
2014-
03
2015-
03
2016-
03
2017-
03
2018-
03
2019-
03
2020-
03
The REC examination facilities were
suitable for testing and the appropriate
materials were available.
4.20 4.16 4.14
4.264.36 4.36
4.30 4.344.27
4
4.2
4.4
4.6
4.8
5
2012-
03
2013-
03
2014-
03
2015-
03
2016-
03
2017-
03
2018-
03
2019-
03
2020-
03
The examinations were appropriate to
the credential for which I applied.
4.21 4.194.14
4.234.31 4.33 4.31 4.28 4.24
4
4.2
4.4
4.6
4.8
5
2012-
03
2013-
03
2014-
03
2015-
03
2016-
03
2017-
03
2018-
03
2019-
03
2020-
03
I was kept sufficiently informed as to the
processing status of my application using
the Coast Guard's Homeport website
and/or receipt of system generated e-mail
notifications.
4.574.47
4.314.49 4.50
4.35
4.55 4.49 4.53
4
4.2
4.4
4.6
4.8
5
2012-
03
2013-
03
2014-
03
2015-
03
2016-
03
2017-
03
2018-
03
2019-
03
2020-
03
The time to process my application and
issue my credential met my expectations.
4.40
4.25 4.29 4.28
4.46
4.27
4.44
4
4.2
4.4
4.6
4.8
5
2012-
03
2013-
03
2014-
03
2015-
03
2016-
03
2017-
03
2018-
03
2019-
03
2020-
03
The credential I received was accurate
and in good physical condition.
4.654.56
4.504.58 4.60
4.52
4.71 4.68 4.64
4
4.2
4.4
4.6
4.8
5
2012-
03
2013-
03
2014-
03
2015-
03
2016-
03
2017-
03
2018-
03
2019-
03
2020-
03
"Serving the Nation's Mariners"For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer
Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The NMC website provided accurate
information and was easy to navigate.
4.08 4.05 4.06 4.094.15 4.12
4.17 4.17
4
4.2
4.4
4.6
4.8
5
2012-
02
2013-
02
2014-
02
2015-
02
2016-
02
2017-
02
2018-
02
2019-
02
2020-
02
The information and forms received
provided sufficient guidance and were
easy to use.
4.114.06 4.07
4.15 4.154.05
4.18 4.19 4.21
4
4.2
4.4
4.6
4.8
5
2012-
02
2013-
02
2014-
02
2015-
02
2016-
02
2017-
02
2018-
02
2019-
02
2020-
02
Based on information available to me, I
was able to submit a complete
application package.
4.28 4.25 4.244.34 4.32 4.31
4.394.32 4.36
4
4.2
4.4
4.6
4.8
5
2012-
02
2013-
02
2014-
02
2015-
02
2016-
02
2017-
02
2018-
02
2019-
02
2020-
02
The NMC customer service center staff
were professional and able to address my
questions promptly.
4.544.44
4.364.47 4.48 4.46
4.65 4.62 4.63
4
4.2
4.4
4.6
4.8
5
2012-
02
2013-
02
2014-
02
2015-
02
2016-
02
2017-
02
2018-
02
2019-
02
2020-
02
The correspondence, e-mails, and
telephone calls that I received were
accurate regarding my application and
professional in nature.
4.574.48
4.364.48 4.43 4.44
4.574.64 4.59
4
4.2
4.4
4.6
4.8
5
2012-
02
2013-
02
2014-
02
2015-
02
2016-
02
2017-
02
2018-
02
2019-
02
2020-
02
I feel that the overall service received
fully satisfied my needs.
4.47 4.45
4.23
4.474.42
4.29
4.584.52
4.59
4
4.2
4.4
4.6
4.8
5
2012-
02
2013-
02
2014-
02
2015-
02
2016-
02
2017-
02
2018-
02
2019-
02
2020-
02
"Serving the Nation's Mariners"
For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer
Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The Regional Examination Center (REC)
staff were professional and able to assist
with my application processing questions.
4.46 4.434.32
4.48 4.47 4.46
4.60 4.62 4.58
4
4.2
4.4
4.6
4.8
5
2012-
02
2013-
02
2014-
02
2015-
02
2016-
02
2017-
02
2018-
02
2019-
02
2020-
02
The REC examination facilities were
suitable for testing and the appropriate
materials were available.
4.094.20 4.22
4.26 4.264.14
4.26
4.414.30
4
4.2
4.4
4.6
4.8
5
2012-
02
2013-
02
2014-
02
2015-
02
2016-
02
2017-
02
2018-
02
2019-
02
2020-
02
The examinations were appropriate to
the credential for which I applied.
4.23 4.24
4.12
4.26 4.23 4.204.30 4.32
4.28
4
4.2
4.4
4.6
4.8
5
2012-
02
2013-
02
2014-
02
2015-
02
2016-
02
2017-
02
2018-
02
2019-
02
2020-
02
I was kept sufficiently informed as to the
processing status of my application using
the Coast Guard's Homeport website
and/or receipt of system generated e-mail
notifications.
4.644.53
4.30
4.50 4.47
4.26
4.52 4.53 4.58
4
4.2
4.4
4.6
4.8
5
2012-
02
2013-
02
2014-
02
2015-
02
2016-
02
2017-
02
2018-
02
2019-
02
2020-
02
The time to process my application and
issue my credential met my expectations.
4.37
4.18
4.324.26
4.45
4.09
4.46
4
4.2
4.4
4.6
4.8
5
2012-
02
2013-
02
2014-
02
2015-
02
2016-
02
2017-
02
2018-
02
2019-
02
2020-
02
The credential I received was accurate
and in good physical condition.
4.644.54 4.54
4.61 4.594.49
4.65 4.67 4.67
4
4.2
4.4
4.6
4.8
5
2012-
02
2013-
02
2014-
02
2015-
02
2016-
02
2017-
02
2018-
02
2019-
02
2020-
02
"Serving the Nation's Mariners"
For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer
Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The NMC website provided accurate
information and was easy to navigate.
4.034.14
4.064.16 4.17
4.124.05
4.27
4
4.2
4.4
4.6
4.8
5
2012-
01
2013-
01
2014-
01
2015-
01
2016-
01
2017-
01
2018-
01
2019-
01
2020-
01
The information and forms received
provided sufficient guidance and were
easy to use.
4.02
4.154.24
4.17 4.174.10 4.14
4.25
4
4.2
4.4
4.6
4.8
5
2012-
01
2013-
01
2014-
01
2015-
01
2016-
01
2017-
01
2018-
01
2019-
01
2020-
01
Based on information available to me, I
was able to submit a complete
application package.
4.244.32
4.41
4.284.33 4.30 4.34
4.12
4.38
4
4.2
4.4
4.6
4.8
5
2012-
01
2013-
01
2014-
01
2015-
01
2016-
01
2017-
01
2018-
01
2019-
01
2020-
01
The NMC customer service center staff
were professional and able to address my
questions promptly.
4.484.54
4.494.42
4.544.49
4.604.53
4.62
4
4.2
4.4
4.6
4.8
5
2012-
01
2013-
01
2014-
01
2015-
01
2016-
01
2017-
01
2018-
01
2019-
01
2020-
01
The correspondence, e-mails, and
telephone calls that I received were
accurate regarding my application and
professional in nature.
4.484.54 4.53 4.48
4.544.47
4.55
4.29
4.59
4
4.2
4.4
4.6
4.8
5
2012-
01
2013-
01
2014-
01
2015-
01
2016-
01
2017-
01
2018-
01
2019-
01
2020-
01
I feel that the overall service received
fully satisfied my needs.
4.394.49
4.43 4.434.54
4.37
4.55
4.42
4.58
4
4.2
4.4
4.6
4.8
5
2012-
01
2013-
01
2014-
01
2015-
01
2016-
01
2017-
01
2018-
01
2019-
01
2020-
01
"Serving the Nation's Mariners"
For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer
Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The Regional Examination Center (REC)
staff were professional and able to assist
with my application processing questions.
4.454.51
4.30
4.454.55 4.52
4.584.51
4.59
4
4.2
4.4
4.6
4.8
5
2012-
01
2013-
01
2014-
01
2015-
01
2016-
01
2017-
01
2018-
01
2019-
01
2020-
01
The REC examination facilities were
suitable for testing and the appropriate
materials were available.
4.05
4.31
4.13
4.28 4.324.26
4.35 4.394.33
4
4.2
4.4
4.6
4.8
5
2012-
01
2013-
01
2014-
01
2015-
01
2016-
01
2017-
01
2018-
01
2019-
01
2020-
01
The examinations were appropriate to
the credential for which I applied.
4.134.23 4.21 4.25 4.29
4.23 4.23
4.50
4.29
4
4.2
4.4
4.6
4.8
5
2012-
01
2013-
01
2014-
01
2015-
01
2016-
01
2017-
01
2018-
01
2019-
01
2020-
01
I was kept sufficiently informed as to the
processing status of my application using
the Coast Guard's Homeport website
and/or receipt of system generated e-mail
notifications.
4.55 4.59
4.21
4.49 4.52
4.344.51
4.25
4.57
4
4.2
4.4
4.6
4.8
5
2012-
01
2013-
01
2014-
01
2015-
01
2016-
01
2017-
01
2018-
01
2019-
01
2020-
01
The time to process my application and
issue my credential met my expectations.
4.254.34
4.19
4.42 4.42
4.18
4.36
4
4.2
4.4
4.6
4.8
5
2012-
01
2013-
01
2014-
01
2015-
01
2016-
01
2017-
01
2018-
01
2019-
01
2020-
01
The credential I received was accurate
and in good physical condition.
4.574.61
4.73
4.564.66
4.564.66
4.48
4.66
4
4.2
4.4
4.6
4.8
5
2012-
01
2013-
01
2014-
01
2015-
01
2016-
01
2017-
01
2018-
01
2019-
01
2020-
01
"Serving the Nation's Mariners"
For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc