SERVICE EXCELLENCE. DELIVERED

The Citizens BarazaParticipatory innovation at the core of Government

Connected Kenya Conference, Diani, April 2011

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Capturing the aspirations of our citizenry

VentureAustralia, the National Innovation System of Australia“Venturing means enterprise and a major, bold and perhaps risky undertaking. It also connotes being

forward looking and being prepared to seize opportunity. This is the innovative spirit we need to nurture in all Australians. An innovative Australia is a country that is enterprising and venturous.”

Our nation Kenya is inspired to grow into an inclusive mid-income economy by 2030. To achieve this, we must innovate for our citizens, especially the disadvantaged groups, such as unemployed youth

Source: Kenya National Bureau of Statistics, 2009 Population and Housing

census highlights

Citizen’s culture is rapidly changing due to various factors, the two key ones for this discussion are: The psychology of self-actualization. Technology innovation and adoption –

diffusion.

The pace and rate of culture change is speeding up.

The longer Government waits, the bigger the gap grows between citizen expectations and public service capability.

Electronic media, Internet and mobile (ICT’s) are key drivers of this cultural change.

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Changing Culture of Modern-day Kenyan

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Technology Adoption & Citizen Empowerment Trends

Facts:• 65% of Kenyan households own and use a mobile phone, 3.6% own a computer• Kenya has got 3.2M Internet subscriptions and 8.6M Internet users• Kenya has the largest number of Facebook users in Africa, accessing by mobile internet. Age group

16-35• The challenge facing us is how to give a voice to this group, to channel their energy and opinions into

Government

No. of Internet Users in Kenya

Aeropla

ne

Teleph

one

Radio TV PC

Intern

etIpo

d

Faceb

ook

Twitter

68

50

38

22

14

73 2 1

Technology years to reach global mass adoption

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It is An Idea Market - uses a technology platform to capture and channel public opinion and ideas so that the most meaningful and impactful ideas are filtered and recognized

It is An Innovation Factory – an organized approach with structures, practices, and tools to pool the entrepreneurial and innovative resources available nationally to drive execution of the best ideas into reality

What is the Citizens’ Baraza?A platform through which public opinion and ideas can be channeled for execution

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Building Innovation Competence at the Core of Government

Requires a formal approach to produce the desired outcomes – the innovation architecture

Results

Build

ing

bloc

ks

Structures Incentives &

Recognition

Citizens Processes & tools Metrics

Innovation knowledge management

Internal & external communication

Engi

nes

New value-creation

opportunities for citizens

Improvements in current services

New service delivery models

Improvements in

processesNational cultural transformation

Exploratory Engine

Disruptive Engine

Inno

vati

on A

rchi

tect

ure

Incremental Engine

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A practical model for the Citizens’ BarazaM

inis

trie

s

Health Education etcStateLands Metropolitan Development ImmigrationTransport

Private Sector

Innovation Project Execution Framework

Social Media(Internet/Mobile)

EmailCorrespondence

The Citizen

Entrepreneurs/Corporates/Financiers

etc NSSF NHIF KRA etc

Idea Market Platform

TechnologyTechnology

Citizen-to-Government Interaction Channels

Parastatals and

Governm

ent A

ffiliates

PPP Model of Execution

Online Government(Internet)

Idea Assessment Board (BPO)Idea ratingsConsolidationRewardetc

Skills

MICROSOFT CORPORATION

Finance

Public Sector

GovernmentAgencies

TechnologyTechnology

Skills

MICROSOFT CORPORATION

Finance

Public Sector Model of Execution

Idea Market Portal

Voting & Ranking Analytics and Dashboards

Knowledge Management

Digital VillagesM-Government(Mobile Phone) Citizens Portal

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The Future: What a mature National Innovation System looks like

Source: Australian Business Foundation, National Innovation Systems: Finland, Sweden and Australia Compared

Innovating For The Citizen www.citizenbaraza.com

YOU COULD WIN ONE OF THESE BY CONTRIBUTING

NEW IDEAS TO CITIZEN BARAZAMore details available at the Seven Seas

exhibition stand.

4th , 6th & M3 Floors, Bandari Plaza, Westlands

P.O. Box 14462 00800, Nairobi, Kenya

Tel: 254-20-4451226-30Fax: 254-2-4451231

Email: bidmgt@sevenseastech.com

www.sevenseastech.com

Questions ???

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