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National E-Governance Plan & Common Service...
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National e-Governance Plan
National Workshop on Land Policies and Administration for
Accelerated Growth and Poverty Reduction in the 21st Century
National E-Governance Plan & Common Service Centres:
An Overview
5th January 2006
National e-Governance Plan
Focus on E-Governance
Administrative Reforms“….. E-Governance will be promoted on a massive scale. ….”
E-Governance included in the UPA Government’s NCMP & endorsed by the Cabinet (May 2004)
An unprecedented opportunity to change the way the country is governed
National e-Governance Plan
NeGP Vision
All Government services accessible to the common man
in his locality
through a One-stop-shop (integrated service delivery)
ensuring convenience, efficiency, transparency & reliability
National e-Governance Plan
NeGP Approach
Focus on Public Service Delivery & Outcomes
Process Re-engineering & Change Management are critical
Radically change the way government delivers services
Centralized Initiative, Decentralized Implementation
Implementation framework evolved accordingly
Project Implementation in Mission Mode
Empowered Mission Teams – professionals & domain people
Effective Public Private Partnership is crucial
Think Big, Start Small and Scale Fast
National e-Governance Plan
NEGP Implementation Strategy
Standardization of core policies & practices to ensureIntegration of servicesInteraction between applications
Candidate list of projectsMission projects identified largely based on intensity of citizen interface26 MMPs identified so far
National e-Governance Plan
Implementation Modalities
Cabinet Committee on Economic Affairs- All program-level policy decisions, approval of large projects
Apex Committee headed by Cabinet Secretary
To drive the program & resolve inter ministerial issues
• Enforce standardization, interoperability, single - window service delivery
Committee headed by Secretary, Expenditure To sanction, appraise projects
Integrate funding decisions, minimize overlaps
National e-Governance Plan
Central MMPs -Implementation Modalities …
Responsibility of each GoI Department
Define objectives, services and service levels, milestones, timelines & methodology for each MMP
Project implementation in mission mode
Mission Leaders & Empowered Mission Teams to be constituted
Technical support to be provided by DIT & NIC, NISG –including ensuring adherence to standards
Apex Committee to ensure adherence to overall policy, strategy framework
National e-Governance Plan
State MMPs - Implementation Modalities …
Responsibility of State Governments
Put in place institutional framework
Implementation in Mission Mode
Technical support by State IT Dept. (thru SeMT), NIC & NISG
MMPs under overall guidance of respective Central Ministry
Define minimum services and service levels
Technical Coordination, overall architecture by DIT
National e-Governance Plan
Role of DIT - Implementation Modalities …
Department of Information Technology to
Assist Apex Committee to manage program & serve as its Secretariat
Address Standardization, Interoperability, Security issues
Implement Pilots / Infrastructure/special projects
Technically appraise MMPs & assist Departments & augment their capacity to design, implement & monitor MMPs
Programme Management Unit created to discharge above functions (set up, being augmented)
National e-Governance Plan
The CSC Scheme: A Critical Component of the NeGP
Critical component of NeGP : aims to provide a network of service points across the country.
However, role goes beyond that of a delivery vehicle for e-Government
Aim is to enable access to a large number of government & private services like
e-Government, education, health, credit, entertainment etc.
National e-Governance Plan
The Experience so far…
Approximately 15,000 IT-enabled centers exist : CIC, Bhoomi, e-Seva, e-Choupal, Drishtee, Grasso, etc.
Mission 2007 has been propagating Village Knowledge Centers (VKCs) with very similar objectives
CSC Scheme formulated after extensive discussions with various stakeholders to allow for capture of their inputs, experiences and challenges
National e-Governance Plan
The Experience so far…
Experience shows that a center based on limited category of services viable only in certain environments, mostly urban.
Such models difficult to scale up & sustain in rural areas
Critical mass is essential to optimize
Sustainable scaled up implementation could be achieved in a collaborative framework, through:
an innovative combination of structured environments;
rural entrepreneurship and market mechanisms
government policy and support
The proposed CSC Scheme aims to achieve these objectives through a Public Private Partnership (PPP)
National e-Governance Plan
The Services Model
E-Government Services
Market Linkages
Education, Healthcare, AgriculturalExtension, etc
Entertainment
Data Collection,
Rural BPOs, etc.
Save Costs
Quality of Life
Social Development
Create Income Opportunities
Value-adds
The power of the CSC would lie its focus on content customization and
multi-lingual delivery of End-to-End Services
National e-Governance Plan
Restructuring Service Delivery
A simple AIDS Awareness poster could be delivered to 100,000 villages quickly, by using the CSC network
The channel needs to be exploited by all Government departments like Health, Education, Agriculture, etc.
CSCs could be used for agriculture extension
As access points for the AGMARKNET & AGRISNET for farmers
• CSCs already being looked at by banks like ICICI to push micro credit, insurance etc.
Being looked at as points of delivery of e posts by Deptt of Posts.
Deptts have to relook at their delivery process taking into account the CSC….. NOW.
National e-Governance Plan
The Configuration Mix
Three possible configuration
Type B
• 1 PC + OS • Printer cum Scanner • Digicam• UPS (15 Min Back Up) • Genset• Furniture & Fixtures• Installation &
Commissioning• Television &
DVD/VCD Player • Wireless Connectivity
Type C
• 1 PC + OS • Printer cum Scanner • Digicam• UPS (15 Min Back Up) • Genset• Furniture & Fixtures• Installation &
Commissioning• Television &
DVD/VCD Player • Wireless Connectivity• Extra PC + OS + Software • Projector
Rs.2 L (20%)Rs.1.25L (80%)
Type A
• 1 PC + OS • Printer cum Scanner • Digicam• UPS (15 Min Back Up) • Genset• Furniture & Fixtures• Installation &
Commissioning
Rs. .6L (0%)
National e-Governance Plan
Effecting Transformations
The CSCs would be the platform for fundamental transformation of the ways in
which development challenges would be met in rural India
E-Government
AgricultureSocial Inclusion
Tele-medicineEducation
Entertainment
National e-Governance Plan
Closer linksbetween
Government &Citizens
Higher administrative
efficiency& reducedred tape
Cost-effectiveaccess to
GovernmentServices
Structured system to manage
issues of health,education,
etc.
Timely deliveryof critical
Information &Services
Over 400,000 new employment
opportunitiesin rural India
CSC
The CSC Impact
National e-Governance Plan
The Challenge: Building 100,000 Rural Businesses
The CSC Scheme is NOT about rolling out hardware
The CSC Scheme encourages private sector & local community participation
Looks beyond the physical infrastructure.
Focus on how to involve local communities, seed and nurture the rural entrepreneurs,
Government support perspective
Shift away from a Capital Subsidy model to a revenue support model.
National e-Governance Plan
The Implementation Framework
DIT
NLSA
STATE GOVERNMENT
STATE LEVEL AGENCY
SCA
VLE
National e-Governance Plan
Strategy for Government Support
Finance for basic CSC infrastructure available through lending agencies
Real challenge is in running & sustaining CSCs
Strategy is to provide revenue support to the Opex
Revenue support ensures commitment towards sustainability, minimizes risks.
Allows Government to optimize its funds by back ending the support.
Support estimated at 33% of operating expenses (Guarantee)
To be provided through a price discovery method
National e-Governance Plan
Project Phases
ProjectDevelopment
Put operational variables in
place
Set up physical, digital andtechnology
infrastructure
Phase 1 Phase II Phase III
Ongoingsupport
QuarterEnding MAR’
06JUN’0
6SEPT’
06DEC’0
6MAR’0
7JUN’0
7PHASE I
PHASE II
PHASE III
National e-Governance Plan
Thank you
R. Chandrashekhar,Joint Secretary, E-Governance,
Department of Information Technology,Government of [email protected]
National e-Governance Plan
Reinventing Service Delivery for the New Age
All services supported by 3 infrastructure pillars to facilitate web-enabled Anytime, Anywhere access
State Wide Area Networks (SWANs)/NICNETScheme for Rs 3334 cr approved
SWANs for 17 States for Rs 1027 cr sanctioned
Tech Standards (eg TCP/IP) formulated by NIC
National Data Bank/ State Data Centres ( SDCs)
Common Service Centres (CSCs) primary mode of delivery (100,000 vs. 600,000 villages)
National e-Governance Plan
NEGP –Mission Mode Projects (MMPs)
MMPs identified on the basis of high citizen / business interface –projects cover range of key services offered by department
Integrated• e-BIZ•EDI •India Portal• Common Service Centers• EG Gateway• E Courts• E-Office••E ProcurementE Procurement
State •Agriculture•Land Records•Transport•Treasuries•Commercial Taxes•Gram Panchayats•Municipalities• Registration•Police••EmplmtEmplmt. Exchange. Exchange
•Central• Income Tax• Central Excise • Passports/Visa & Immigration • MCA 21•National ID•Pensions
•Industry Initiative• Banking• Insurance
National e-Governance Plan
NEGP – Components
• Core Policies
• Core Infrastructure
• Support Infrastructure
• Technical Assistance
• Organization Structures
• R&D
Program Components
Responsibility of DIT & DAR&PG
Responsibility of DIT
•• HRD & TrainingHRD & Training
•• Awareness & Awareness & AssessmentAssessment
National e-Governance Plan
Program ManagementOverall Governance Structure
Cabinet/ CCEACabinet/ CCEA
Project Committees
Project Owners(Central Line Ministries
/ State Government)
Sub-Program Committees
Apex CommitteeExpenditure
Finance Committee
National e-GovernanceAdvisory Board(Chairman MCIT)
National e-GovernanceAdvisory Board(Chairman MCIT)
Project ApprovalProgramme Monitoring
NEGP Strategy Setting
Working Group (Chairman Secy DIT)
Working Group (Chairman Secy DIT)
Program Management Unit
DIT
Programme Secretariat
Implementation
Programme Approach
National e-Governance Plan
Unique ID & Government Services
• Birth Certificate• Health Care
• Examination Results
• Employment Services• Vehicle Registration• Driver’s License• Passport/Visa
• Agriculture • Land Record• Property Registration • Taxes (Income, Other) • Utility Services• Municipality Services
• Pensions• Insurance• Health Care • Death Certificate
•National ID
•National ID
•National ID
•National ID
•National ID
Same process applied to the Business Lifecycle
ID based on electoral data – speed, economy
National e-Governance Plan
Institutional framework & Capacity Needs
•Policy Formulation•Committing Resources•Taking hard decisions
•Preparing Roadmaps•Prioritization•Frameworks, Guidelines
•Monitoring Progress•Inter-agency Collaboration•Funds Management•Capacity Management
•Conceptualization•Architecture •Definition (RFP, SLA…)
•Bid Process Management•Project Monitoring•Quality Assurance
Leadership & Vision
Program Development
Program Management
Project Development
Project Management
SeMT
DeMT