National Disability Advocacy Program (NDAP) Quality Assurance (QA) – report on the FaHCSIA trial.
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Transcript of National Disability Advocacy Program (NDAP) Quality Assurance (QA) – report on the FaHCSIA trial.
National Disability Advocacy
Program (NDAP) Quality
Assurance (QA) – report on
the FaHCSIA trial
Branch Name - Presentation Heading name
Background
• 2006 Review recommended improvements in Quality Assurance
strategies;
• 2006 Consultative Committee comprised of NDAP representatives
developed a draft set of Disability Advocacy Standards;
• 2007/08 QA development became part of overall reform of NDAP;
• 2007/08 Consultation with NDAP sector around the draft set of
Disability Advocacy Standards.
Branch Name - Presentation Heading name
Goal of Quality Assurance Strategy
• To provide people with disability, the disability advocacy sector
and government with assurances about the quality of disability
advocacy support being delivered;
• To introduce a set of measurable performance requirements via
the introduction of the Disability Advocacy Standards and Key
Performance Indicators;
• To introduce mechanisms independent from government to
assess the compliance of agencies to the Standards;
Branch Name - Presentation Heading name
Goal of Quality Assurance Strategy (cont.)
• To support disability advocacy agencies to continuously improve;
• To facilitate sector development.
Branch Name - Presentation Heading name
Lead up to NDAP QA Trial
• 2008/09 development of Quality Improvement Toolkit, including sample
policies and procedures;
• 2009/10
• Selection of 12 representative agencies for participation in the
trial;
• Development of JAS-ANZ Auditing Criteria for NDAP (Procedure
29);
• Audit Training for trial participants, including certification bodies
and JAS-ANZ personnel (end November 2009)
Branch Name - Presentation Heading name
Lead up to NDAP QA Trial (cont.)
• Selection of independent consultant to evaluate the trial from
immediate commencement of trial;
• Convening of QA Trial Reference Group;
• Commencement of trial 1 December 2009;
• End date for trial is 30 June 2010.
Branch Name - Presentation Heading name
Key features of the new system
• A draft set of 11 Disability Advocacy Standards and 24 KPI’s, with
Evidence Guidelines;
• Certification of advocacy agencies’ compliance with the Standards
undertaken by independent, accredited certification bodies;
• Accreditation of certification bodies by JAS-ANZ;
• Involvement of people with disability at all levels.
Branch Name - Presentation Heading name
Objectives of the QA trial
To ensure that:
- The QA system meets the stated goals;
- The system can work effectively for all models of disability
advocacy;
- The draft Disability Advocacy Standards, KPIs and Evidence
Guidelines are relevant, valid and reliable;
- The financial impact of the new system is understood;
Branch Name - Presentation Heading name
Objectives of the trial cont.
• The system is compatible with other quality assurance systems
met by disability advocacy agencies that are required from other
jurisdictions;
• The system meets the requirements of the National Disability
Services Quality Strategy;
• Any further training, support and sector development requirements
are identified.
Branch Name - Presentation Heading name
Key Steps in Trial Certification Process
• Select a certification body
• Conduct Self Assessment
• Prepare for the certification audit (2 stages)
• Desktop audit
• Field audit
• Audit team assessment
• Certification Decision/Audit report
• Corrective action if necessary for any non-conformances
Branch Name - Presentation Heading name
Current status of QA Trial
• Have been monthly teleconferences with NDAP trial agencies and
monthly newsletters;
• Contracts with certification bodies were negotiated during Jan to
March 2010;
• The first audit took place during April 2010;
• The majority of audits take place June 2010;
Branch Name - Presentation Heading name
Next Steps
• Preparation of Final Evaluation Report end July 2010;
• Workshop with key stakeholders, including peak bodies August
2010 to discuss findings/recommendations from Final Evaluation
Report.
• Approval then required by Minister for necessary legislative
changes, and accompanying policy around transitional
arrangements.
Any queries to Sharon Floyd (08) 84002148, or [email protected]