Public Safety Answering Point (PSAP) Service Capability Criteria ...
National Answering Service
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Transcript of National Answering Service
![Page 1: National Answering Service](https://reader035.fdocuments.in/reader035/viewer/2022070320/55895a19d8b42a65178b45a9/html5/thumbnails/1.jpg)
Copyright 2013, Spectrum Communication Services Inc. All Rights
Reserved.
Spectrum Communications: An Award-Winning National Answering Service and
Call Center
Providing 24/7/365 peace of mind since 1983
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Services and solutions are virtually endless
Well-trained, professional, and caring staff
The latest in technology and industry standards
Operators take one call at a time – not three
Many satisfied clients throughout the United States
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Founded in 1983 by Roy and Mari Osmon
Celebrating 30 years in the business, 1983-2013
Management, staff deeply rooted in and engaged with the communities in which they live and work
Charitable work Business associations and networking groups Education Community development
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Numerous awards received by the Association of TeleServices International (ATSI) for outstanding service over the years
Recognized by the Better Business Bureau (BBB) for its deep commitment to ethical practices
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Some of the best retention rates in the industry
Average client stay is nearly 12.5 years A number of clients have been with us since nearly
the beginning – 1983! Average length of employment for Spectrum’s staff is
nearly nine years
Bottom line: Satisfied clients and a staff that is well-trained, professional, and time-tested
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Insurance Manufacturers Property management companies Medical and Dental Law firms large and small Service contractors Automotive shops / ER Towing And SO many more!
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Order Entry
Virtual Office
Employee Check-in Lines
Help Desk/Customer Service Overflow
Job Hotlines
Conference Calls
Automated or Operator Assisted Dispatching
Memberships and Subscriptions
Simple to Complex Messaging
Lead GenerationAd TrackingOff-Site ReceptionistAppointment SchedulingRebate ProgramsClass and Event
Registration
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Credit HotlineOutbound SurveysClaims and Incident
ReportsStore and Dealer
Locate
Pre-certification LineBasic to Enhanced
Voice MailIndustry Specific
Programs – Ask About Yours!
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Fair (x 3) Fair to our clients, our staff and Spectrum
Peace of Mind Bridging our clients to their customers – 24/7/365
The “WOW” Factor Striving for excellence with every contact
Every Challenge an Opportunity Specializing in creative and innovative solutions
Building Partnerships One Client at a Time We promise to care
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“We believe there is no substitute for a warm, friendly voice.”
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Spectrum Communications125 N. Executive Drive, Suite 300Brookfield, WI 53005800.701.3559 262.821.1492 (Fax)[email protected] www.facebook.com/milwaukeecallcenter