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(National 5, Intermediate 2, Modern Apprenticeship and SVQ 2 are examples of qualifications at this level)

Characteristics The following descriptions are for guidance only – it is not expected that

every point will be covered

Knowledge and

understanding

Demonstrate and/or work with:

Basic knowledge.

A range of simple facts, ideas and theories in, about, and

associated with a subject/discipline/sector.

Knowledge and understanding of basic processes, materials and

terminology.

Practice: applied

knowledge skills

and

understanding

Relate knowledge and ideas to personal and/or practical contexts.

Use a range of skills associated with the subject/discipline/sector to

complete some routine and non-routine tasks.

Plan and organise both familiar and unfamiliar tasks.

Select appropriate tools and materials and use them safely and

effectively.

Adjust tools where necessary following safe practices.

Generic cognitive

skills

Use a process to deal with a problem, situation or issue that is

straightforward.

Operate in a familiar context, but where there is a need to take

account of or use additional information of different kinds, some of

which will be theoretical or hypothetical.

Communication,

ICT and

numeracy skills

Use a range of routine skills, for example:

• Produce and respond to detailed written and oral communication

in familiar contexts.

• Use standard ICT applications to process, obtain and combine

information.

• Use a range of numerical and graphical data in routine contexts

that may have some non-routine elements.

Autonomy,

accountability and

working with

others

Work alone or with others on tasks with minimum directive

supervision.

Agree goals and responsibilities for self and/or work team.

Take lead responsibility for some tasks.

Show an awareness of own and/or others’ roles, responsibilities

and requirements in carrying out work and contribute to the

evaluation and improvement of practices and processes.

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Qualification units

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Developing Skills for Working in Housing - U975 04 Externally Set Assessment Information for Centres The externally set assignment plays a fundamental role in ensuring consistency of standards and is set by the Awarding Organisation. Centres must use the assignment provided and it must be delivered by the Centre to CIH guidelines. The assignment is marked by the Centre using the marking criteria set by the CIH and should be internally quality assured by the Centre according to its usual procedures. Additional guidance Learners should produce a portfolio which provides evidence that they have met the assessment criteria. Evidence should include:

1) a report (Task 1) of approximately 1000 words in which the learner :

describes a housing related activity in which they have been involved

describes the wider team of which they were a part

outlines the importance of team working in a housing context

describes the role they played in the activity and in the team

makes an assessment of their part in the activity, what they have learned from participating in the activity and identifies how they might develop skills related to the activity

The activity chosen by the learner may be completed as part of their work in housing, as part of their voluntary work or involvement activities, or, where this is not possible, as a simulation exercise. Learners should identify an activity with their tutor to ensure that it is suitable to meet the required learning outcomes and assessment criteria. When agreeing activities with learners, Centres should consider the following:

the type of activity should be appropriate to a Level 2 qualification in terms of the demands of the activity and the time needed to complete it

course tutors may make use of simulations to enable learners who do not have access to paid or voluntary work in a housing organisation

activities must not make unnecessary demands on learners who may not be in work or who may work part-time or on a voluntary basis

activities should provide the opportunity for learners to meet the assessment criteria for the task

activities must be suitable for the learner undertaking them e.g. some activities may not be appropriate because of confidentiality.

2) a paper (Task 2) of approximately 400 words that:

identifies a range of time management techniques

describes one technique the learner has used to manage and prioritise tasks

explains why their choice of time management technique is effective in helping the learner to manage and prioritise tasks

3) two short commentaries (Task 3) of 200-300 words on how the learner has:

handled a difficult situation in an assertive way

used active listening techniques

4) evidence of communication in both oral and written formats (Task 4) and using IT This should include:

evidence of taking part in either a presentation or a discussion or meeting

evidence of a report, leaflet, e-mail or other written communication

evidence of a word-processed document, a Power Point presentation or email Learners should be encouraged to use examples of written and oral communication and use of IT produced as part of the course, their work or voluntary work. The same examples may be used to demonstrate written communication and use of IT eg. a word-processed report or information sheet, an e-mail (this should be of sufficient substance and formality to demonstrate effective written communication). Evidence of effective oral communication should be provided in the form of feedback on a presentation, discussion or meeting the learner has contributed to as part of the course, in their workplace or voluntary work. Centres should devise their own feedback sheets for this purpose. In the case of a meeting, an appropriate witness could provide feedback, but the centre should provide a template for this. The same examples may be used to demonstrate oral communication and use of IT e.g. a presentation supported by visual aids or Power Point slides.

The following table demonstrates what the task covers, and then following that is the task as it may be presented to learners.

Learning outcome

Assessment criteria

Element of assessment task

Contextualised pass criteria

Contextualised refer criteria

1. Know how to learn from their own experience

1.1 Describe a housing related activity

1.2 Describe the role they played in a housing related activity

1.3 Assess their part in the activity

Task 1 Task 1 Task 1

described a housing related activity and their role in it

made some assessment of their own role in an activity and their contribution to team working

identified learning and skills for development from taking part in a housing related activity

have not completed all the tasks required for the assignment

have submitted work which is wholly descriptive and lacking assessment of skills and team working

have not demonstrated ability to learn from experience or identify skills for development

2. Know the key practical skills necessary for work within a housing organisation

2.1 Identify and prioritise daily responsibilities 2.2 Identify a

range of time management techniques

2.3 Describe the importance of team working


demonstrated how time management techniques and prioritisation can be used in practice

explained the importance of team working in a housing context

have not demonstrated knowledge and understanding of key practical skills for housing

do not comment on the importance of team working in a housing context

3. Know the key communication skills necessary for working in a housing organisation

3.1 Communicate effectively in oral and written formats 3.2 Use IT to do two of the following: A report Presentation E-mail Leaflet 3.3 Describe how to handle a difficult situation assertively 3.4 Describe how

to use active listening techniques

Task 4 Task 4 Task 3 Task 3

produced examples of effective communication and use of IT

demonstrated knowledge and understanding of approaches to communication associated with assertiveness and active listening

have not included examples of their use of oral and written communication and IT

have not demonstrated knowledge and understanding of approaches to communication associated with

assertiveness and active listening

All tasks

presented their work in the form of a ‘portfolio’ of evidence

presented their work with a minimum of errors

have not presented their work as a ‘portfolio’ of evidence

have presented their work with a large number of errors

Externally Set Assessment - Unit U975 04 Developing Skills for Housing Introduction Whatever role you play in housing, as an employee, a volunteer, an active resident, or if you do not currently work in housing but aim to in the future, you need to be aware of the range of skills you need in a housing context. Many of the skills used in housing are known as ‘transferable skills’ – these are skills which may be used in a wide range of situations and are not specific to a particular type of employment or activity. Many people who come to work or volunteer in housing have developed these skills in previous employment and daily life, but it is important to be aware of how you use these skills in a housing context and seek to build on and develop the skills you have acquired. In most areas of housing practice, whether as an employee, volunteer or participating resident, working effectively with others as part of a team is important. This assignment asks you to take part in, and identify your learning from, a housing related activity and to assess the role you played as part of a team in the activity. It also asks you to describe how you use a range of transferable skills (time management, assertiveness and active listening, oral and written communication and IT) in practice to show that you know and understand the key practical and communication skills needed in a housing context. The assignment will help you to develop your skills in reflecting on, and assessment of, your skills in practice.

Developing Skills for Working in Housing

Learning outcomes In completing this assignment learners will:

Assessment criteria In completing this assignment learners must show that they can:

1. Know how to learn from their own experience

1.1 Describe a housing related activity 1.2 Describe the role they played in a housing

related activity 1.3 Assess their part in a housing related

activity

2. Know the key practical skills necessary for working in a housing organisation.

2.1 Identify and prioritise daily responsibilities 2.2 Identify a range of time management techniques 2.3 Describe the importance of team working

3. Know the key communication skills necessary for working in a housing organisation

3.1 Communicate effectively in oral and written formats (for example produce a report and give a presentation) 3.2 Use IT to do two of the following: Produce:

A report

A presentation

An email

A leaflet 3.3 Describe how to handle a difficult situation in an assertive way 3.4 Describe how to use active listening techniques

What you need to do: You should complete the following tasks to form a ‘portfolio’ of evidence of your skills. A ‘portfolio’ is a collection of evidence and may be electronic or printed. Task 1: Take part in a housing related activity You should arrange to take part in a housing related activity. When you have done so, for this assignment you should:

describe the activity and identify the wider team involved in this activity

assess your contribution, explaining the role you played in the activity and how well you worked and communicated with others in the team during your involvement in the activity

explain why team working is important in relation to the activity in which you were involved and in a housing context and comment on your own experience of team working whilst participating in the activity

comment on what you have learnt from taking part in the activity, identifying skills you would like to develop

Task 1 should be written in a report of approximately 1000 words. NB. You should discuss your choice of activity with your tutor to ensure that it is suitable. A list of possible activities is included below but this list is not exhaustive and there are many other activities that may be suitable.

Potential activities for Task 1 Taking part in a housing related activity

Taking and processing a report of a repair from a customer

(Helping to) organise the maintenance and repair of property

Dealing with a customer query or request for information

Taking part in an estate walkabout or inspection

Taking part in a health and safety inspection or procedure

Attending a site meeting

Attending a residents’ association meeting

Contributing to producing a newsletter, information leaflet or guidance for tenants

Taking part in a Tenants’ Panel, focus group or Scrutiny Panel meeting

Processing a rent payment

Supporting or assisting a customer to make use of advice and guidance on a housing related issue

(Helping to) inspect a void property

Observing and assisting in the process of signing a tenancy agreement

Taking part in a promotional activity for a housing or support service

(Helping to) advertise and market properties

Attending a multi-agency meeting

Attending a team meeting or briefing

Task 2: Time management and prioritisation of daily responsibilities You should write a short paper of approximately 400 words which:

identifies a range of time management techniques

selects one of the time management techniques you have identified which helps you to prioritise and manage tasks giving reasons for your selection

describes how you use the selected technique to prioritise and manage tasks Task 3: Handling a difficult situation and active listening You should write two short commentaries (300-400 words) which describe how you have used (or how you would use) the following skills:

1. dealing with a difficult situation in an assertive way 2. using active listening in communication

In your commentaries, you should show that you know and understand approaches to communication associated with assertiveness and active listening (eg. appropriate body language). Task 4: Oral and written communication and use of IT For this task you should identify how you have used oral and written communication and IT in this course, on your work or voluntary work. You will need to include in your portfolio examples which demonstrate your effective use of:

oral communication eg. your participation in a presentation or discussion or a meeting

written communication eg. a report, a leaflet or email communication

IT - eg. a visual aid or Power Point for a presentation, word-processed report or leaflet or use of e-mail

You may use the same evidence to demonstrate effective communication and use of IT eg. a word-processed report or leaflet or a presentation supported by visual aids or Power Point or an e-mail. Evidence of oral communication should be in the form of feedback from your tutor or a witness. Your tutor will provide you with a template for this.

Marking: A pass grade will be awarded if the learner has:

The learner will be referred if they:

described a housing related activity and their role in it

have not describe a housing related activity and their role in it

made some assessment of their own role in an activity and their contribution to team working

have submitted a report which is wholly descriptive and lacking in assessment of skills and team working

explained the importance of team working in a housing context

do not explain on the importance of team working in a housing context

identified learning and skills for development from taking part in a housing related activity

have not identified learning and skills for development from taking part in a housing related activity

demonstrated how time management techniques and prioritisation can be used in practice

have not demonstrated how time management techniques and prioritisation can be used in practice

demonstrated knowledge and understanding of approaches to communication associated with assertiveness and active listening

have not demonstrated knowledge and understanding of approaches to communication associated with assertiveness and active listening

produced examples of effective communication and use of IT

have not produced examples of effective communication (oral and written) and use of IT

presented their work as a portfolio of evidence

have not presented their work in the form of a portfolio of evidence

presented their work with a minimum of errors

have presented their work with a large number of errors

Tutor’s comments What you did well: What you could improve: 1st submission outcome Resubmission outcome Pass Pass Refer Fail Tutor: Date:

Housing Provision and Housing Organisations (U972 04) Sample Assessment Brief This brief is provided as an aid to tutors. It can be used, but tutors may also devise their own assessments that must be signed off by the CIH external moderator before they are released to the learners. The following table demonstrates what the task covers, and then following that is the task as it may be presented to learners.

Learning outcome

Assessment criteria




1. Understand different types of housing provision

1.1 Describe different forms of housing provision and tenure in the UK 1.2 Explain the key features of the main tenures

Task 1 Task 1

• described different forms of housing provision and tenure in the UK • explained some of the advantages and disadvantages of the main tenures

• have not described different forms of housing provision and tenure in the UK • have not described some advantages and disadvantages of the main tenures

2. Know the relationship between landlord and tenant

2.1 Describe the different types of landlord in the rental sector 2.2 Describe the relationship between different types of landlord and their tenants

Task 3 Task 3

• briefly described different types of landlord in the rental sector • identified the rights and responsibilities of tenants is social housing and private tenancies • demonstrated awareness of differences and similarities in the rights and responsibilities of tenants in different housing organisations and different types of tenancy

• have not described different types of landlord in the rental sector • have not identified the rights and responsibilities of tenants in social housing and private tenancies • have not demonstrated awareness of differences and similarities in the rights and responsibilities of tenants in different housing organisations and different types of tenancy

3. Know about the range of services housing organisations provide

3.1 Outline the range of housing organisations 3.2 Describe the range of services housing organisations provide

Task 2 Task 2 Task 2 Task 2

• described two types of housing organisation, one a provider of social housing for rent and one a managing or letting agent

• have not described two types of housing organisations, one a social housing provider and one a managing or letting agent • have not described services provided by the two

3.3 Identify other organisations that work with housing providers to deliver services to tenants 3.4 Outline the kinds of services provided by these organisations

• identified at least three other organisations the two housing organisations work with to provide services to tenants and the kinds of services these organisations provide

organisations • have not identified three other organisations the two housing organisations work with to provide services to tenants and the kinds of services these organisations provide

4. Know how housing organisations are regulated and funded

4.1 Identify the statutory bodies that regulate housing providers 4.2 List ways of paying for housing

Task 2 Task 2

• describe how the two organisations are regulated • describe how housing is paid for in the two organisations

• have not described how the two organisations are regulated • have not described how housing is paid for in the two organisations

All tasks • presented the work with a minimum of errors • demonstrated evidence of independent research with reference to sources of information used

• have presented work with a large number of errors • have not identified sources of information used in research

Assignment: Housing Provision and Housing Organisations Introduction People in the UK have three main choices in their housing. They can buy their own property, they can rent from a private landlord or they can rent social housing. Many learners on this course will work or volunteer in a social housing setting, but it is important for learners to have an understanding of all housing provision so that they can see where social housing fits in. This assignment also helps learners to understand different types of housing organisation in the rental sector, how they are regulated and funded and the range of services they offer. It also examines the relationship between the landlord and tenant. It addresses the following learning outcomes and assessment criteria that you will have learnt as part of your course:



1. Understand different types of housing provision.

1.1 Describe different forms of housing provision and tenure in the UK.

1.2 Explain the key features of the main tenures.

2. Know about the relationship between landlord and tenant.

2.1 Describe the different types of landlord in the rental sector. 2.2 Describe the relationship between different types of landlord and their tenants.

3. Know about the range of services housing organisations provide.

3.1 Outline the range of housing organisations. 3.2 Describe the range of services housing organisations provide. 3.3 Identify other organisations that work with housing providers to deliver services to tenants. 3.4 Outline the kinds of services provided by these organisations.

4. Know how housing organisations are regulated and funded.

4.1 Identify the statutory bodies that regulate housing providers. 4.2 List ways of paying for housing.

What you need to do: Task 1 Different types of occupancy Most households in the UK either own their own home or are renting. This task asks you to produce a written summary of approximately 500 words which describes:

The different forms of home ownership (outright ownership, owning with a mortgage, shared ownership, leasehold)

The different forms of renting (social renting, private renting) Explain the main features and the advantages and disadvantages of the different forms of tenure, including the costs to the household.

Task 2 Different types of landlord in the rental sector Select ONE of the following types of provider of social housing for rent in your area:

A housing association or Registered Provider

A local authority or council

An Arm’s Length Management Company (ALMO) AND

A managing or letting agent for private rented/leasehold accommodation Research the two organisations and, for each organisation, write a report of approximately 500 words which describes:

The type of organisation it is and who it provides homes and services for

The range of services the organisation provides to tenants

How the housing is paid for

Identify, with examples, other organisations it works with to deliver services to tenants and the kinds of services provided by these organisations

How the organisation is regulated Task 3 Rights and responsibilities Briefly describe the different types of landlord in the rental sector. ‘Landlord’ can refer to a housing organisation or an individual. Tenants’ rights and responsibilities will be affected by the type of organisation and the type of tenancy they hold. Compare (show the similarities and differences) the rights and responsibilities of tenants in:

Social housing and

Private rented accommodation This task should be approximately 500 words Additional information Research For your research it would be helpful to visit a social housing provider of your choice (or this could be the one you work or volunteer in) and a Letting Agent. You may also look at their websites and the websites of the organisations which regulate them. Shelter provide some helpful guidance on the rights and responsibilities of tenants in different types of tenancy. You can find these on their website http://england.shelter.org.uk (for England and Wales) http://scotland.shelter.org.uk/ (for Scotland)

http://england.shelter.org.uk/

http://scotland.shelter.org.uk/

Marking criteria A pass grade will be awarded if the learner has:


described different forms of housing provision and tenure in the UK

have not described different forms of housing provision and tenure in the UK

explained some of the advantages and disadvantages of the main tenures

have not described some advantages and disadvantages of the main tenures

described two types of housing organisation, one a provider of social housing for rent and one a managing or letting agent

have not described two types of housing organisations, one a social housing provider and one a managing or letting agent

described a range of services provided by the two organisations

have not described services provided by the two organisations

identified at least three other organisations the two housing organisations work with to provide services to tenants and the kinds of services these organisations provide

have not identified three other organisations the two housing organisations work with to provide services to tenants and the kinds of services these organisations provide

described how housing is paid for in the two organisations

have not described how housing is paid for in the two organisations

described how the two organisations are regulated

have not described how the two organisations are regulated

briefly described different types of landlord in the rental sector

have not described different types of landlord in the rental sector

identified the rights and responsibilities of tenants is social housing and private tenancies

have not identified the rights and responsibilities of tenants in social housing and private tenancies

demonstrated awareness of differences and similarities in the rights and responsibilities of tenants in different housing organisations and different types of tenancy

have not demonstrated awareness of differences and similarities in the rights and responsibilities of tenants in different housing organisations and different types of tenancy

presented the work with a minimum of errors

have presented work with a large number of errors

demonstrated evidence of independent research with reference to sources of information used

have not identified sources of information used in research

Customer Care in the Housing Context (U973 04) Sample Internal Assessment Brief This brief is provided as an aid to tutors. It can be used, but tutors may also devise their own assessments that must be signed off by the CIH external moderator before they are released to the learners. The following table demonstrates what the task covers, and then following that is the task as it may be presented to learners. Learning outcome

Assessment criteria




1. Know the diverse range and needs of customers

1.1 List the different customers of a housing organisation

1.2 Identify the different needs of customers

Task 1 identified the diversity of customers of the housing organisation and different needs they may have

provided a minimum of three examples of how diverse needs are met by the organisation

have not identified the diversity of customers of the housing organisation

have not provided three examples of how diverse needs are met by the organisation

2. Understand the principles of equality and diversity

2.1 Explain the principles of equality and diversity

2.2 Outline the main provisions of equality and diversity policy and legislation

Task 1 Task 1

explained the principles of equality and diversity

outlined the main provisions of equality and diversity legislation and the organisation’s equality and diversity policy

have not explained the principles of equality and diversity

have not outlined the main provisions of equality and diversity legislation and made reference to the organisation’s equality and diversity policy

3. Understand the principles of customer care

3.1 Describe the principles of customer care 3.2 Explain the importance of confidentiality in customer care 3.3 Describe appropriate ways of responding to customers in difficult circumstances (for example angry customers, customers in


described some principles of customer care

demonstrated knowledge and understanding of the importance of meeting diverse needs in good customer care

explained the importance of confidentiality in customer care

have not described the principles of customer care

have not explained the importance of confidentiality

have not described good practice in responding to customers in two examples

distress)

described good practice in responding to customers in difficult circumstances using two examples

Learning outcome

Assessment criteria




All tasks produced a guide which Is clearly structured and presented with the minimum of errors

made a presentation which was generally clear and supported by visual aids


have produced a guide which lacks structure and/or has a large number of mistakes

have not made a presentation or made a presentation which was poorly delivered and lacked visual aids


Assignment: Customer Care in a Housing Context Introduction Customer care is an increasingly important part of working in housing as housing organisations need to ensure they operate to clear service standards and meet the specific needs of residents. This assignment helps you to develop knowledge of effective customer care appreciating the diverse needs of housing customers and the principles of equality and diversity which underpin effective customer care. It addresses the following learning outcomes and assessment criteria that you will have learnt as part of your course:



1. Know the diverse needs and range of customers.

1.1 List the different customers of a housing organisation.

1.2 Identify the different needs of customers (for example, people with sight or hearing impairment, cultural or religious needs, mental health awareness, different tenancies, socio-economic background and individual preferences).

2. Understand the principles of equality and diversity.

2.1 Explain the principles of equality and diversity. 2.2 Outline the main provisions of equality and diversity policy and legislation.

3. Understand the principles of customer care.

3.1 Describe the principles of customer care. 3.2 Explain the importance of confidentiality in customer care. 3.3 Describe appropriate ways of responding to customers in difficult circumstances (for example angry customers, customers In distress).

What you need to do: You have been asked to prepare an induction for new staff or volunteers of a housing organisation you work or volunteer for. You are asked to prepare:

1) a ‘quick reference’ guide which informs staff and volunteers about the organisation’s approach to equality and diversity

2) a short presentation (10-12 minutes) on Good Customer Care

Task 1 ‘Quick Reference’ Guide to Equality and Diversity In the guide you should:

list the diverse range of customers the organisation works with

identify the different needs customers may have (for example, people with sight or hearing impairment, cultural and religious needs, mental health awareness, different tenancies, socio-economic background and individual preferences)

give at least three examples of what the organisation does to meet the diverse needs of customers

outline the main provisions of equality and diversity legislation that underpins the organisation’s equality and diversity policies

explains the principles of equality and diversity that the organisation seeks to uphold Presentation of Guide Your guide should be 1000 – 1200 words and should be structured with clear headings so that information can be easily accessed for ‘quick reference’. You should signpost the new workers and volunteers to ‘further information’ such as organisational policies, websites which provide relevant information eg. on legislation. You should also present a list of sources of information which you have used to prepare the guide and presentation.

Task 2 Presentation on Good Customer Care Prepare and deliver a 10-12 minutes presentation on ‘Good Customer Care’. In the presentation you should:

describe the principles which underpin good customer care

explain why it is important to take account of the diversity of customers in good customer care

explain the importance of confidentiality in customer care

describe good practice in responding to customers who are: 1) upset 2) angry

You should also produce visual aids or slides (eg. Power Point) to support your presentation and be prepared to answer questions at the end of the presentation. Additional guidance To prepare for these tasks, you will need to:

Look at your organisation’s Customer Care Policy or Charter

Look at your organisation’s Equality and Diversity policy

Examine a range of information provided to customers eg. leaflets, newsletters, Tenants’ Handbook, website

Research a range of services the organisation offers to customers to meet diverse needs (eg. aids and adaptations, different types of accommodation such as sheltered housing, different ways of getting involved)

It is also helpful to look at other examples of Customer Care Charters and information produced by other housing organisations which are widely available on the Internet.

Marking.

A pass grade will be awarded if the learner has:


identified the diversity of customers of the housing organisation and the different needs they may have

have not identified the diversity of customers of the housing organisation

provided at least three examples of how diverse needs are met by the organisation

have not provided three examples of how diverse needs are met by the organisation

explained the principles of equality and diversity

have not explained the principles of equality and diversity

outlined the main provisions of equality and diversity legislation and the organisation’s equality and diversity policy

have not outlined the main provisions of equality and diversity legislation and made reference to the organisation’s equality and diversity policy

described some principles of good customer care

have not described principles of good customer care

demonstrated knowledge and understanding of the importance of meeting diverse needs in good customer care

have not demonstrated knowledge and understanding of the importance of meeting diverse needs in good customer care

explained the importance of confidentiality in customer care

have not explained the importance of confidentiality

described good practice in responding to customers in difficult circumstances in two examples

have not demonstrated knowledge and understanding of how to respond to customers in difficult circumstances

produced a guide which is clearly structured and presented with the minimum of errors

have not produced a guide which lacks structure and/or has a large number of errors

made a presentation which was generally clear and supported by visual aids

have not made a presentation or made a presentation which was poorly delivered and lacked visual aids



Careers and Opportunities in Housing (U974 04) Sample Internal Assessment Brief This brief is provided as an aid to tutors. It can be used, but tutors may also devise their own assessments that must be signed off by the CIH external moderator before they are released to the learners. The following table demonstrates what the task covers, and then following that is the task as it may be presented to learners.

Learning outcome

Assessment criteria Element of

assessment task



1. Know about a range of paid and voluntary roles in a housing context

1.4 Identify a range of roles within the housing sector

1.2 Describe a number of different roles within the housing sector, both paid and voluntary

Task 1 Task 1

demonstrated knowledge of a range of paid and voluntary roles in the housing sector

produced descriptions of two specific roles in housing (one paid and one voluntary)

have not demonstrated knowledge of a range of paid and voluntary roles in the housing sector

have not shown evidence of independent research

2. Understand the knowledge and skills required to work in the housing sector

2.3 Identify the knowledge and skills necessary for a particular role, paid or voluntary

2.4 Outline the qualifications, training and development opportunities that would be suitable for that role

2.5 Assess the difference between own knowledge and skills and those required by a particular role


demonstrated understanding of the knowledge, skills, qualifications and development opportunities needed to work or volunteer in a specific roles in housing

demonstrates some ability to assess their current knowledge and skills against those required for a role they are interested in

have not demonstrated understanding of the knowledge and skills, qualifications and development needed to work or volunteer in a specific role in housing

have not demonstrated the ability to assess the difference between their own knowledge and skills and those required for a specific role

3. Understand how to plan personal development

3.1 assess individual knowledge and skills needs. 3.2 develop and personal development plan.

Task 4 Task 4

produced a SWOT which demonstrates some insight into strengths and weaknesses

produced a personal development plan identified areas for their own development

have not produced a SWOT or have produced one which lacks insight into strengths and areas for development

have not produced a personal development plan or have produced one which lacks detail have not identified areas for their own development

Learning outcome

Assessment criteria Element of

assessment task



All tasks shown evidence of independent research into careers and opportunities in housing

have submitted all tasks using appropriate formats/templates


have not submitted all tasks using appropriate formats/templates

Assignment: Careers and Opportunities in Housing Introduction Housing is about making a positive difference to people’s lives and communities. Whether you are working in housing, a volunteer or active tenant, or if you think housing is a career you would like to find out more about, this assignment will help you to recognise different roles in a housing context and the knowledge and skills needed to fulfil them. These roles are paid and voluntary. It also helps you to plan your own development to prepare for a role you are interested in. It addresses the following learning outcomes and assessment criteria that you will have learnt as part of your course:



1. Know about a range of paid and voluntary roles in the housing context

1.1 Identify a range of roles within the housing sector

1.2. Describe a number of different roles within the housing sector, both paid and voluntary

2. Understand the knowledge and skills required to work in the housing sector

2.1 Identify the knowledge and skills necessary for a particular role, paid or unpaid 2.2 Outline the qualifications, training and development opportunities that would be suitable for that role 2.3 Assess the difference between own knowledge and skills and those required by a particular role

3. Understand how to plan personal development

3.1 Assess individual knowledge and skills needs. 3.2 Develop a personal development plan.

What you need to do: Task 1: List of paid and voluntary roles Research and make a list of a) jobs and b) voluntary roles in the housing sector.

NB. In housing, similar roles may have different names depending on the housing

organisation

Task 2: Two roles

Using your lists, select two roles (one paid and one voluntary) that you might be interested in

and would like to investigate further. Describe the roles in a detail using the following headings

as a guide.

Title which identifies the role to be covered

A short description of what the role entails – main responsibilities, tasks or duties

The knowledge and skills required for the role

The qualifications, training and development opportunities that would be suitable for

the role

Each role description should be approximately 400 words.

Task 3: Personal Skills Audit

Using the information you have gained, compare your existing qualifications, skills, knowledge

and experience with those required for each role and assess where you need to develop skills,

gain more knowledge and acquire more experience. To do this you should use the Personal

Skills Audit template.

Task 4: Personal Development Plan

A Personal Development Plan is a tool which helps you to take charge of your own

development in a positive way. It helps give you a sense of direction, to identify skills and

achievements you have and areas for development and action.

For this task, you should develop your own Personal Development Plan (PDP)

In preparation for this, you should complete a SWOT chart which will help you to identify your

strengths and weaknesses (areas for development), the opportunities which would support

you achieving your goals and the threats which may prevent you from achieving your goals.

You should then complete the Personal Development Plan attached. The PDP should

identify where you are now, where you would like to be in a year’s time and what you have to

do to get there.

(eg. you may be just starting a job in housing or you may have been working in housing

for a while. You may be a volunteer or you might be a resident who would like to become

more involved in your housing organisation).

Whatever your current involvement in housing, your PDP is about identifying your

aspirations (what you would like to do/achieve) in the next year or so, and planning what you

need to do to work towards/achieve your aspirations.

Additional guidance To research the paid and voluntary roles you could:

look at the jobs advertised in Inside Housing or Society Guardian (Wednesdays) or on recruitment websites. A list of these can be found on the CIH website http://www.cih.org/resources/PDF/Career%20Development/Recruitment%20contacts%20(2).pdf

look at the CIH website http://www.cih.org/careersinhousing and Asset Skills website http://www.assetskills.org/CareersandTraining/NewCareers/CareersinHousing.aspx

look at job descriptions and person specifications for job roles. Some volunteer roles also have person specifications.

interview people who work or volunteer in housing

talk to staff in Training and Development Departments of a housing organisation or Resident Involvement staff who will be able to tell you about the range of opportunities there are for training and development

http://www.cih.org/resources/PDF/Career%20Development/Recruitment%20contacts%20(2).pdf

http://www.cih.org/resources/PDF/Career%20Development/Recruitment%20contacts%20(2).pdf

http://www.cih.org/careersinhousing

http://www.assetskills.org/CareersandTraining/NewCareers/CareersinHousing.aspx

Personal Skills Audit

The role I am interested in is:

My current

knowledge, skills,

experience and

qualifications

The knowledge,

skills, experience

and qualifications

for the role I am

interested in

Areas for

development

Opportunities for

development

Qualifications

Knowledge

Experience

Skills

SWOT chart

Strengths Weaknesses (areas for development)

Opportunities Threats

Personal Development Plan Date:

Where I am today

Where I would like to be in one year’s time

What I have to do to get there

Marking:

A pass grade will be awarded if the learner has:


demonstrated knowledge of a range of paid and voluntary roles in the housing sector

have not demonstrated knowledge of a range of paid and voluntary roles in the housing sector

produced descriptions of two roles in housing (one paid and one voluntary)

have not produced descriptions of two roles in housing (one paid and one voluntary)

demonstrated knowledge and understanding of the knowledge, skills, qualifications and opportunities for development needed to work or volunteer in housing in a specific role

have not demonstrated knowledge and understanding of the knowledge, skills, qualifications and opportunities for development needed to work or volunteer in housing in a specific role

demonstrates some ability to assess their current knowledge and skills against those required for a role they are interested in

have not demonstrated ability to assess the difference between their own knowledge and skills and those required in a specific role

produced a SWOT which demonstrates some insight into strengths and areas for development

have not produced a SWOT or have produced one which lacks insight into strengths and areas for development

produced a personal development plan have not produced a personal development plan

identified areas for their own development

have not identified areas for development

shown evidence of independent research into careers and opportunities in housing


submitted all tasks using the required formats/templates

have not submitted all tasks using the required formats/templates

(National 5, Intermediate 2, Modern Apprenticeship and SVQ ... pdfs/CIH... · (National 5,...

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