www.nata.aero/plst

Invest in your most valuable asset — your people.

NATA’s Safety 1st Professional Line Service Training (PLST) program sets thestandard for line service training. AMR Combs created the first trainingprogram for line service specialists in the mid-1980s. In the late-1990s, theAviation Training Institute (ATI) produced a new video edition of PLST. NATApurchased ATI’s PLST in 2000, improved it again, and subsequently introducedit under the NATA Safety 1st brand of line service training tools. That versionof the training is used today by more than 900 FBOs and thousands of lineservice specialists across the United States and internationally.

The new PLST Online revolutionizes lineservice training once again.Expanded, modernized and updated across the board,PLST Online is the result of the efforts of a team ofexperts leveraging decades of real-world experiencehandling thousands of aircraft. Combined with thecreative and technical innovation of NATA andOnline aviation training leader Avstar Media, PLSTOnline raises the bar on line service training to anew level once again.

The new PLST…• Provides state-of-the-art initial and

recurrent training for line servicespecialists

• Meets 14 CFR Part 139Section 321 fire trainingrequirements

• Covers 32 major topics• Contains 4,000 images• Consists of nearly

1,000 screens• Features more than

300 videos• Delivers 7 hours of

updated training• Is continuously updated

and expanded• Will include aircraft

specific information (future)

www.nata.aero/plst

PLST features…• Available anytime, anywhere• Up-to-date with the latest best practices and

industry standards• Interactive lessons, consistently presented• Electronic reporting of student progress• Additional checklists and reference materials included• Technical expertise provided by R. Bisgard Aviation

Consulting and other active industry line experts

PLST allows you to…• Train students individually anytime, anywhere• Put safety first• Instruct to one standard• Improve line service efficiency and productivity• Reduce training time• Ensure excellent customer service• Track student progress automatically; eliminate

tedious training paperwork• Rely on proven training• Increase learning retention• Boost student confidence• Stay current with the latest line service techniques

www.nata.aero/plst

Less Paperwork…More Productivity

Electronic testing, quizzingand reporting of studentprogress is now available.

Interactive Training Elements

Interactive lessonsincrease learning retention.

Best Practices and Industry Standards

Instruct to one standardwhile staying currentwith the latest line service techniques.

Put Safety First

Ensure line safety andexcellent customer service.

www.nata.aero/plstModule: 1 - Introduction andGround ServicingIntroduction to PLSTGeneral Aviation IndustryCommon Duties of a Line Service SpecialistAviation Operations TerminologyAircraft TerminologyGeneral ServicingExamination – IntroductionPractical Exams – Other Ground Service Equipment

Procedures

Module: 2 - SafetyIntroduction to SafetyPersonal Safety and Servicing DangersAircraft Care and HandlingAircraft Marshaling and Hand SignalsAircraft Servicing SafetyRefueling SafetyMobile RefuelersEmergency ProceduresAirport Vehicle OperationsSeasonal OperationsExamination – SafetyPractical Exams – Aviation Fuel and Oil ProceduresPractical Exams – Marshaling and Hand Signals

Procedures

Module: 3 - General Fuel ServicingIntroduction to General Fuel ServicingFuel Products and Aircraft TypesProcedures and EquipmentExamination – General Fuel ServicingPractical Exams – Fueling Procedures

Module: 4 - General TowingProceduresIntroduction to General Towing ProceduresExamination – TowingPractical Exams – Towing Equipment and Procedures

Module: 5 - Fuel Farm ManagementIntroduction to Fuel Farm ManagementRoutine Fuel Farm ManagementAdvanced Management of Fuel FarmsManagement of RefuelersExamination – Fuel Farm ManagementPractical Exams – Fuel Farm Management

ProceduresPractical Exams – Mobile Fueling Equipment

Procedures

Module: 6 - Customer ServiceIntroduction to Customer ServiceUnderstanding Your ClienteleEffective CommunicationConflict ResolutionExamination – Customer Service

Module: 7 - Fire SafetyIntroduction to Fire SafetyRecognizing Fires and Extinguishing AgentsFighting FiresMinimizing Fire RiskExamination – Fire SafetyPractical Exams – Fire Safety ProceduresPractical Exams – Fuel Leaks and Spills Procedures

Module: 8 - Aviation SecurityIntroduction to Aviation SecuritySecurity ActivitiesExamination – SecurityPractical Exams – Aviation Security Procedures