NASSCOM ILF 2015: HOW TECHNOLOGY IS REDEFINING BUSINESSES IN INDIA by Sidharth roy kapur
NASSCOM ILF 2015: In pursuit of excellence by Mr. Aditya Ghosh
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Doors closed… 1400 hrs IndiGo Standard Time
Transcript of NASSCOM ILF 2015: In pursuit of excellence by Mr. Aditya Ghosh
Doors closed…
1400 hrs
IndiGo Standard
Time
In pursuit of excellence29th January, 2015
Strictly Private and Confidential
Promises made…Promises kept!
Let’s recap
India Amongst the Largest and Fastest
Growing Economies Globally
Domestic RPKs have grown at 1.6x multiple of real GDP growth(1)
India’s long-term growth fundamentals continue to be robust
Source: EIU and CAPA. (1) Average based on CY2003 to CY2013.
Low Aircraft Penetration –Huge Market Opportunity
Annual Domestic Seats per Capita
Source: CAPA.
Rail to Air Substitution Supportive of Demand
Substitution from rail to air
8,421million
58
million
< 1% of rail
passengers
FY2013 Passengers
Increasing
Disposable
Income
Changing
Consumer
Preference
Large Market
Potential
What is my one big objective
Low cost = Low
quality
What will my customers pay for
IndiGo stands for three things
Low fares
On-time
Courteous,
hassle free
service
There is no 99.99%in safety
Are we low costorlow fare
Getting the basics right
From Boringly consistent to Passionately consistent!
Consistency in…
Every flightEvery dayEvery hourEvery customer
We have a frequent flier program and it’s called…
Reliability!
SOPs - the foundation that keeps us safe
Practice not till you get it right…
but till you just can’t get it wrong!
Innovation
Are you keen to learn
and change some
things in yourself every
year? Or do you feel it’s too
late to change?
Who is our competition
Our competition is who we were yesterday!
Against all odds, our will to win comes from within us!
IndiGo Continues to Grow while Rest of the Industry Stagnated
Source: DGCA.
What are our biggest risks
ComplacencyArrogance
Complacency
Do you take ownership
of your work and that of
your team? Or do people need to
chase you to drive
results?
Have you started
accepting mediocrity?
If yes, what will you
do about it? If yes,
where have you started
compromising?
Arrogance
Are you satisfied with
your work product and
that of your team?
Is your department
and your work product
error-free?
If not, why are you
satisfied?
Integrity
Why do you hide when
things go wrong?
But don’t refuse credit
when things go right?
The only way to fly high is to stay grounded!
Never let ego come in the way of wisdom
How do we dealwith the rising complexity
Simplicity is the antidote to complexity
Obsessed with simplicity
Type of airplanes
Type of engines
Type of spare parts
Type of training
Class of passengers
One and only one IndiGo!
How am i the ‘I’ in IndiGo
Power to make a change
Each one of us needs to further the spirit of IndiGo!
The differencebetween the
Best of Efforts and theBest of your Ability
Chasing dreams
The year ahead…
1planes8
Delivery of NEOs
New GTF engines
650Cross the
mark
employees
20001Cross
00million pax
1Cross
Challenges…some old, some new
540new IndiGo
pilots
540new IndiGo
pilots
180new Indian
pilots
540new IndiGo
pilots
180new Indian
pilots
60new expat captains
540new IndiGo
pilots
180new Indian
pilots
60new expat captains
300new JFOs
000new flight attendants
1
600new AOCS
colleagues
001new AMEs
Continuing education.
New ifly facility.
Launching My 6E World
Living hassle-free
Alumniportal Flying
mothers
Creché
SLTportal
Flexibleflying
You are never alone at IndiGo!
We will double in size in 60 months
What is our role
Our role is far above
and beyond our job!
Find your center and stretch!
We have a simple goal
Become a world classairline
Employee of the year
Process
Entries chosen from 2014
employees of the month by their
respective HODs – 36 entries
First round
Shortlist created by all HODs collectively–14 entries
Pre-final round
Final round
Further shortlist by all HODs collectively– 7 entries
Pre-final nominees
Baishaly GhoshArchana GurungChhavi Munjul
Rituparna BanerjeeTanweer Ghouse Sajjad
PravinamirthrajKishore Kumar
Shikha YadavMarina BarotEsha Kapoor
Hridoy Jyoti GayanRiyant Dash
Mukesh Sharma
Lawrence GomesSanjoy Chakraborty
Shivani SharmaTanmoy Adak
Alisha DregoFarheen Bardai
Supriya PatilSyed Amtul Alisha Drego
Madhavi ChiguruIffath Anjum
Bhagyashree Rana DeepikaSondhi
Lucky MehtaPayel Bhattacharajee
Garima AwasthiPriyanka Paul
Vishal Rampal
Sumit KumarMohammad Anisur
Anjani John
Fayaz Ahmed Mubarak Ali
Suraj
Sulfat Majeed
Final nominees
Baishaly GhoshArchana GurungChhavi Munjul
Rituparna Banerjee
IFS, CCU
TanweerGhouse Sajjad
Pravinamirthraj Kishore Kumar
Flight Operations, MAA
Being nominated for not limiting their work to cabin services but truly looking after the passengers in the true sense of the word. They not
only provided emotional and financial support but also played the part of real guardian angels.
Lawrence GomesSanjoy Chakraborty
Shivani SharmaTanmoy Adak
AOCS, CCU
Being nominated for showing extraordinary concern for a family on flight 6E 458 on 21st August, 2014 who lost their
infant. They tried to provide treatment for the child but failing that they went an extra mile in providing the support
and extra care to the grieving family.
Being nominated for going many extra miles for a passenger who was a complete
stranger and was grieving the death of his father. They provided financial support and
assistance in ensuring that the passenger was able to perform the last rites.
Alisha Drego
Madhavi Chiguru
Iffath Anjum
Bhagyashree Rana
Deepika Sondhi
IFS, HYD
IFS, DEL
Being nominated for showing empathy not just by words but actions to a lady who was to
receive the dead body of her young son.
Lucky Mehta
Payel
Bhattacharajee
Garima Awasthi
Priyanka Paul
IFS, DEL
IFS, CCU
Being nominated for showing his presence of mind and quick action which prevented
major damage to the aircraft and subsequent losses to the company by preventing
grounding of the aircraft.
Sumit Kumar Engg, BOM
Being nominated for showing spontaneity and concern for a colleague which ensured
that the loader escaped with no major injury. Took prompt action of stopping the conveyor
belt and getting the belt cut.
Mohammad Anisur AOCS, HYD
Being nominated for saving a person’s life on a roadside who was getting fits and had to
be given first aid.
Sulfat Majeed Engg, HYD
And the employee of the year is…
