Nashville-Davidson County Resident Survey

2018Q1

Purpose

• Gauge resident perceptions of Nashville-Davidson County and performance of Metro Government

• Demonstrate commitment to accountability/transparency

• Identify community priorities as input to budget process

• Benchmark against peer cities to learn and improve

4/16/2018 2

Overview

• Metro’s first-ever community survey of this type

• Administered by ETC Institute (Olathe, KS) via mail, Internet, and phone (2018Q1: February 1 – March 6)

• Confidential—no information that could be used to identify respondents is provided to Metro

• Cover letter included instructions for translation

• $38,450 annually

4/16/2018 3

Methodology

• Random sample of 1,600 completed surveys annually (+/- 2.5% at 95% confidence level) and 400 completed surveys quarterly (+/- 5% at 95% confidence level)

• Limited budget for trial run means limited sampling—many things we can’t say after one quarter but will improve with more data from subsequent surveys

• 2018Q1 sample skewed a bit older and higher income, but generally representative on race/ethnicity and gender

• Note differences in perceptions when geography changes in wording of question—Nashville vs. “your neighborhood”

4/16/2018 4

2018Q1 Sample

4/16/2018 * Household income; ** Survey included only residents age 18 or older. Percentages may not sum to 100 due to rounding. Population data is for Davidson County from U.S. Census Bureau, 2016 American Community Survey, Five-Year Estimates. 5

Sample Population

Female 52% 52%

Male 48% 48%

Black, Not Hispanic 26% 28%

Hispanic 9% 10%

< $30,000* 18% 29%

$30,000-$59,999 26% 29%

$60,000-$99,999 23% 22%

$100,000+ 24% 20%

Age 18-34** 22% 38%

Age 35-54 40% 33%

Age 55+ 40% 29%

Homeowner 69% 54%

Renter 31% 46%

USD 69% 72%

GSD 31% 28%

Benchmark Communities

4/16/2018 6

Benchmark cities/counties (population ≥ ~400,000) selected from ETC Institute database and found on slides for questions where data exists for at least three benchmark cities/counties. There may be slight variation in wording of questions across communities. Several questions were included in the local survey that are unique to Nashville-Davidson County and thus do not have benchmarks (N/A). The majority of benchmark data is compiled from surveys conducted in 2016 or 2017.

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

How to read these slides

QX.X

Nashville Peers

Satisfied % %

Dissatisfied % %

Neutral % N/A

Average X.X N/A

7

Numbered question on survey instrument

Distribution of all responses for each question (i.e. n = 400 for all 400 survey completes)

Distribution of only responses interpreted as positive (Satisfied + Very Satisfied), negative (Dissatisfied + Very Dissatisfied), or neither positive nor negative (Neutral)—i.e. excludes responses of Don’t Know before calculating percentages

Unweighted average of responses with a scale of 5 for Very Satisfied to 1 for Very Dissatisfied

4/16/2018 8

4%

3%

11%

26%

48%

8%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

Q1.1 How satisfied are you with overall quality of services provided by Metro?

Nashville Peers

Satisfied 59% 56%

Dissatisfied 15% 13%

Neutral 27% N/A

Average 3.5 N/A

n = 400 (Scale VS 5 – VD 1) n = 384 (excluding don’t know)

Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level. Percentages may not sum to 100 due to rounding.

KEY TAKEAWAYS

4/16/2018

Survey Findings

• Residents generally very satisfied with community: place to live (80%), place to work (77%), place to raise children (68%), quality of life (66%), place to retire or grow older (56%)

• Majority of residents are satisfied with Metro performance: overall quality of services (59%), professionalism (52%), and customer service (51%)

• Top priorities: (1) maintenance of city streets, sidewalks, and infrastructure; (2) public transportation; (3) public education; (4) social services; and (5) police

4/16/2018 10 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

Survey Findings High Satisfaction (≥ 66%), Exceeding/Comparable to Peers

• Parks • Libraries • Fire/EMS • Police • Water

Majority Satisfaction (50%-65%), Exceeding/Comparable to Peers

• Maintenance of street signs and traffic signals • Physical appearance of your neighborhood

Other Notable

• Majority satisfied w/ solid waste, but trailing peers—could be influenced by differences in recycling?

4/16/2018 11 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

Survey Findings Majority Dissatisfaction (≥ 50%)

• Maintenance of city streets (not incl interstates like I-440)*

Plurality Dissatisfaction (40%-49%)

• Public transportation* • Condition of sidewalks* • Public education**

Other Notable

• 72% dissatisfied w/ availability of afford housing for low/mod inc families—falls to 49% when specified as “for your family”

• Majority dissatisfied with sidewalk availability • Plurality dissatisfied with on-street parking 4/16/2018 12

Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level. Percentages may not sum to 100 due to rounding.

* Trailing peers ** Comparable to peers

Next Steps

Short-term:

• Engage the community on survey findings

• Consult with elected officials and department heads on any changes to questionnaire for Q2 survey

• Determine Q2 survey period

Longer-term:

• Incorporate survey findings into department-level strategic planning and performance management efforts

• Create a home for survey results on Nashville.gov

• Explore feasibility of district-level sampling

4/16/2018 13

PERCEPTIONS OF COMMUNITY

4/16/2018

2%

4%

8%

22%

50%

15%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q1.3 How satisfied are you with overall quality of life in Nashville-Davidson County?

Nashville Peers

Satisfied 66% 72%

Dissatisfied 12% 10%

Neutral 22% N/A

Average 3.6 N/A

n = 400 (Scale VS 5 – VD 1) n = 392 (excluding don’t know)

15 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

83% of respondents reported that they will likely be living in Nashville-Davidson County five years from now. Note: Excludes non-respondents

3%

5%

3%

11%

51%

27%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q21.1 How would you rate Nashville as a place to live?

Nashville Peers

Satisfied 80% 82%

Dissatisfied 8% 8%

Neutral 12% N/A

Average 3.9 N/A

n = 400 (Scale VS 5 – VD 1) n = 390 (excluding don’t know)

16 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

83% of respondents reported that they will likely be living in Nashville-Davidson County five years from now. Note: Excludes non-respondents

4%

4%

5%

13%

49%

25%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q21.3 How would you rate Nashville as a place to work?

Nashville Peers

Satisfied 77% 75%

Dissatisfied 10% 10%

Neutral 14% N/A

Average 3.9 N/A

n = 400 (Scale VS 5 – VD 1) n = 385 (excluding don’t know)

17 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

12%

5%

8%

15%

39%

21%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q21.2 How would you rate Nashville as a place to raise children?

Nashville Peers

Satisfied 68% 68%

Dissatisfied 15% 15%

Neutral 17% N/A

Average 3.7 N/A

n = 400 (Scale VS 5 – VD 1) n = 353 (excluding don’t know)

18 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

6%

10%

15%

17%

34%

19%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q21.4 How would you rate Nashville as a place to retire or grow older?

Nashville Peers

Satisfied 56% 58%

Dissatisfied 26% 19%

Neutral 18% N/A

Average 3.4% N/A

n = 400 (Scale VS 5 – VD 1) n = 376 (excluding don’t know)

19 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

PERCEPTIONS OF METRO

4/16/2018

4/16/2018 21

4%

3%

11%

26%

48%

8%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

Q1.1 How satisfied are you with overall quality of services provided by Metro?

Nashville Peers

Satisfied 59% 56%

Dissatisfied 15% 13%

Neutral 27% N/A

Average 3.5 N/A

n = 400 (Scale VS 5 – VD 1) n = 384 (excluding don’t know)

Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level. Percentages may not sum to 100 due to rounding.

16%

4%

6%

32%

34%

9%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q2.10 How satisfied are you with the overall quality of customer service you receive from Metro employees?

Nashville Peers

Satisfied 51% 57%

Dissatisfied 12% 14%

Neutral 38% N/A

Average 3.4 N/A

n = 400 (Scale VS 5 – VD 1) n = 338 (excluding don’t know)

22 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

14%

4%

8%

30%

37%

8%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q2.19 How satisfied are you with the overall quality of professionalism of Metro employees?

Nashville Peers

Satisfied 52% N/A

Dissatisfied 13% N/A

Neutral 35% N/A

Average 3.4 N/A

n = 400 (Scale VS 5 – VD 1) n = 343 (excluding don’t know)

23 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

8%

7%

18%

31%

29%

8%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q16.1 How satisfied are you with overall quality of leadership provided by Metro’s elected officials?

Nashville Peers

Satisfied 40% N/A

Dissatisfied 27% N/A

Neutral 34% N/A

Average 3.1 N/A

n = 400 (Scale VS 5 – VD 1) n = 370 (excluding don’t know)

24 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

50% of respondents reported contacting an elected official in the last year. Note: Excludes non-respondents

8%

4%

9%

43%

31%

6%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q16.2 How satisfied are you with overall effectiveness of Metro Departments?

Nashville Peers

Satisfied 40% N/A

Dissatisfied 13% N/A

Neutral 47% N/A

Average 3.3 N/A

n = 400 (Scale VS 5 – VD 1) n = 368 (excluding don’t know)

25 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

17%

11%

15%

27%

26%

6%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q16.3 How satisfied are you with how ethically Metro conducts business?

Nashville Peers

Satisfied 38% N/A

Dissatisfied 30% N/A

Neutral 32% N/A

Average 3.0 N/A

n = 400 (Scale VS 5 – VD 1) n = 334 (excluding don’t know)

26 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

4%

9%

19%

30%

32%

6%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q1.2 How satisfied are you with overall value you receive for your local tax dollars and fees?

Nashville Peers

Satisfied 40% 42%

Dissatisfied 29% 26%

Neutral 31% N/A

Average 3.1 N/A

n = 400 (Scale VS 5 – VD 1) n = 383 (excluding don’t know)

27 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

4/16/2018

Quality of Metro Services USD/GSD Crosstabs

Satisfied USD

Average USD

Satisfied GSD

Average GSD

SigDiff α=.05

Overall quality 62% 3.6 52% 3.3 Yes

Overall value for your tax dollars and fees 42% 3.2 34% 2.9 No

Police 68% 3.7 69% 3.8 No

Fire and ambulance 83% 4.1 82% 4.1 No

Maintenance of city streets, sidewalks, and infrastructure 20% 2.4 19% 2.4 No

Solid waste 61% 3.5 47% 3.2 Yes

Water 69% 3.8 58% 3.5 Yes

Stormwater 41% 3.2 35% 3.0 No

28 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

Scale: Very Satisfied (5) – Very Dissatisfied (1). Excludes respondents answering Don’t Know. Note: The far-right column in the table indicates whether responses from residents in the USD are statistically different than responses from residents in the GSD.

4/16/2018

Quality of Metro Services (cont’d) USD/GSD Crosstabs

Satisfied USD

Average USD

Satisfied GSD

Average GSD

SigDiff α=.05

Neighborhood (codes, animal control) 52% 3.4 42% 3.2 Yes

Metro parks, greenways, and recreation programs/facilities 74% 3.9 75% 3.9 No

Public transportation 27% 2.6 30% 2.7 No

Libraries 81% 4.1 83% 4.2 No

Social services 28% 2.8 24% 2.8 No

Emergency 9-1-1 68% 3.9 71% 3.9 No

Non-emergency 615-862-8600 60% 3.7 58% 3.6 No

Public education 28% 2.8 23% 2.7 No

29 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

Scale: Very Satisfied (5) – Very Dissatisfied (1). Excludes respondents answering Don’t Know. Note: The far-right column in the table indicates whether responses from residents in the USD are statistically different than responses from residents in the GSD.

SERVICE PRIORITIES

4/16/2018

4/16/2018

Q3 Which services should be emphasized? – Top 10 USD/GSD Crosstabs

Overall USD GSD

Maintenance of city streets, sidewalks, and infrastructure 61% 59% 66%

Public transportation 46% 46% 44%

Public education 38% 38% 39%

Social services 27% 26% 27%

Police 26% 29% 19%

Nashville General Hospital 13% 13% 12%

Neighborhood services 13% 11% 16%

Stormwater 11% 10% 13%

Solid waste 9% 9% 7%

Fire and ambulance 8% 9% 7%

31 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

Table shows top ten categories (out of 23 total) ranked by percent of respondents selecting category. Excludes non-respondents to question.

26%

27%

38%

46%

61%

Police services

Social services

Public education

Public transportation

Maintenance of city streets,sidewalks, infrastructure

4/16/2018

Q3 Which three of the major categories of city services listed in Q2 do you think should receive the most emphasis from Metro over the next two years?

n = 327 (excluding non-respondents to question)

32 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

Percent of respondents selecting category

Note: Chart shows top five categories (out of 23 total) ranked by percent of respondents selecting category. Next highest value is 13%.

17%

23%

25%

27%

51%

52%

Professionalism of police officers

Enforcement of local traffic laws

How quickly police respond toemergencies

Effectiveness of local policeprotection

Metro's overall efforts to preventcrime

Visibility of police in neighborhoods

4/16/2018

Q5 Which two of the police services listed in Q4 do you think should receive the most emphasis from Metro over the next two years?

33 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

Note: Chart shows all categories ranked by percent of respondents selecting category.

n = 363 (excluding non-respondents to question)

Percent of respondents selecting category

17%

19%

20%

32%

52%

Adequacy of street lighting

Maintenance of streets in YOURneighborhood

Availability of sidewalks in YOURneighborhood

Availability of sidewalks in Nashville-Davidson County

Maintenance of city streets (notincluding interstates like I-440)

4/16/2018

Q8 Which two of street, sidewalk, and infrastructure services listed in Q7 do you think should receive most emphasis from Metro over next two years?

34 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

n = 365 (excluding non-respondents to question)

Percent of respondents selecting category

Note: Chart shows top five categories (out of 13 total) ranked by percent of respondents selecting category. Next highest value is 11%.

14%

14%

15%

17%

19%

31%

31%

Drop-off recycling centers

Enforcing the exterior maintenance ofresidential property

Enforcing trash, weeds, and exteriormaintenance in YOUR neighborhood

Trash service

Enforcement of short-term rentalregulations

Enforcing the clean-up of trash anddebris on private property

Curbside recycling service

4/16/2018

Q11 Which two of the neighborhood services listed in Q10 do you think should receive most emphasis from Metro over the next two years?

35 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

n = 329 (excluding non-respondents to question)

Percent of respondents selecting category

Note: Chart shows top seven categories (out of 12 total) ranked by percent of respondents selecting category. Next highest value is 13%.

21%

22%

26%

29%

31%

Metro programs and activities forseniors

Metro park facilities (e.g. picnicshelters, playgrounds)

Metro walking/biking trails andgreenways

Metro programs and activities foryouth

Maintenance of Metro parks

4/16/2018

Q19 Which two of the parks and recreation services listed in Q18 do you think should receive the most emphasis from Metro over the next two years?

36 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

n = 311 (excluding non-respondents to question)

Percent of respondents selecting category

Note: Chart shows top five categories (out of 11 total) ranked by percent of respondents selecting category. Next highest value is 18%.

PUBLIC SAFETY Perceptions of Metro

4/16/2018

4%

3%

7%

21%

46%

19%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q2.1 How satisfied are you with the overall quality of police services?

Nashville Peers

Satisfied 68% 67%

Dissatisfied 10% 12%

Neutral 22% N/A

Average 3.8 N/A

n = 400 (Scale VS 5 – VD 1) n = 383 (excluding don’t know)

38 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

52% of respondents reported contact with a MNPD police officer during the last year. Note: Excludes non-respondents

4%

3%

9%

24%

47%

15%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q4.1 How satisfied are you with effectiveness of local police protection?

Nashville Peers

Satisfied 64% N/A

Dissatisfied 12% N/A

Neutral 25% N/A

Average 3.6 N/A

n = 400 (Scale VS 5 – VD 1) n = 384 (excluding don’t know)

39 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

52% of respondents reported contact with a MNPD police officer during the last year. Note: Excludes non-respondents

2%

8%

18%

31%

34%

8%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q1.4 How satisfied are you with overall feeling of safety in Nashville-Davidson County?

Nashville Peers

Satisfied 42% 63%

Dissatisfied 26% 17%

Neutral 31% N/A

Average 3.2 N/A

n = 400 (Scale VS 5 – VD 1) n = 391 (excluding don’t know)

40 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

14% of respondents reported a member of their household was the victim of a crime in Nashville during the last year. Note: Excludes non-respondents

2%

5%

12%

20%

41%

20%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q1.5 How satisfied are you with how safe you feel in your neighborhood?

Nashville Peers

Satisfied 62% N/A

Dissatisfied 17% N/A

Neutral 20% N/A

Average 3.6 N/A

n = 400 (Scale VS 5 – VD 1) n = 394 (excluding don’t know)

41 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

14% of respondents reported a member of their household was the victim of a crime in Nashville during the last year. Note: Excludes non-respondents

4%

5%

18%

27%

37%

9%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q4.2 How satisfied are you with the visibility of police in neighborhoods?

Nashville Peers

Satisfied 48% 49%

Dissatisfied 24% 24%

Neutral 28% N/A

Average 3.3 N/A

n = 400 (Scale VS 5 – VD 1) n = 385 (excluding don’t know)

42 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

52% of respondents reported contact with a MNPD police officer during the last year. Note: Excludes non-respondents

6%

5%

6%

20%

43%

21%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q4.5 How satisfied are you with professionalism of police officers?

Nashville Peers

Satisfied 67% N/A

Dissatisfied 12% N/A

Neutral 21% N/A

Average 3.7 N/A

n = 400 (Scale VS 5 – VD 1) n = 375 (excluding don’t know)

43 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

52% of respondents reported contact with a MNPD police officer during the last year. Note: Excludes non-respondents

19%

4%

8%

21%

35%

13%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q4.6 How satisfied are you with how quickly police respond to emergencies?

Nashville Peers

Satisfied 60% 56%

Dissatisfied 15% 17%

Neutral 25% N/A

Average 3.6 N/A

n = 400 (Scale VS 5 – VD 1) n = 326 (excluding don’t know)

44 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

52% of respondents reported contact with a MNPD police officer during the last year. Note: Excludes non-respondents

3%

7%

18%

29%

35%

9%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q4.4 How satisfied are you with enforcement of local traffic laws?

Nashville Peers

Satisfied 45% 49%

Dissatisfied 25% 21%

Neutral 30% N/A

Average 3.2 N/A

n = 400 (Scale VS 5 – VD 1) n = 387 (excluding don’t know)

45 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

6%

5%

17%

30%

35%

7%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q4.3 How satisfied are you with Metro’s overall efforts to prevent crime?

Nashville Peers

Satisfied 45% 45%

Dissatisfied 23% 22%

Neutral 32% N/A

Average 3.2 N/A

n = 400 (Scale VS 5 – VD 1) n = 375 (excluding don’t know)

46 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

12%

1%

1%

14%

46%

27%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q2.2 How satisfied are you with the overall quality of fire and ambulance services?

Nashville Peers

Satisfied 82% N/A

Dissatisfied 2% N/A

Neutral 16% N/A

Average 4.1 N/A

n = 400 (Scale VS 5 – VD 1) n = 351 (excluding don’t know)

47 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

21%

1%

0%

13%

42%

24%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q6.1 How satisfied are you with quality of local fire protection and rescue services?

Nashville Peers

Satisfied 82% 85%

Dissatisfied 1% 2%

Neutral 17% N/A

Average 4.1 N/A

n = 400 (Scale VS 5 – VD 1) n = 317 (excluding don’t know)

48 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

25%

1%

1%

15%

36%

23%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q6.2 How satisfied are you with how quickly fire and rescue personnel respond to emergencies?

Nashville Peers

Satisfied 78% 80%

Dissatisfied 2% 3%

Neutral 20% N/A

Average 4.1 N/A

n = 400 (Scale VS 5 – VD 1)

n = 302 (excluding don’t know)

49 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

23%

1%

0%

12%

36%

28%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q6.5 How satisfied are you with professionalism of fire and rescue personnel?

Nashville Peers

Satisfied 83% N/A

Dissatisfied 1% N/A

Neutral 16% N/A

Average 4.2 N/A

n = 400 (Scale VS 5 – VD 1)

n = 308 (excluding don’t know)

50 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

26%

1%

1%

16%

36%

20%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q6.3 How satisfied are you with quality of local emergency medical service?

Nashville Peers

Satisfied 76% 79%

Dissatisfied 2% 5%

Neutral 22% N/A

Average 4.0 N/A

n = 400 (Scale VS 5 – VD 1)

n = 295 (excluding don’t know)

51 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

13% of respondents reported a member of their household used ambulance service in Nashville in the last year. Note: Excludes non-respondents

26%

0%

1%

17%

35%

22%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q6.4 How satisfied are you with how quickly emergency medical personnel respond to emergencies?

Nashville Peers

Satisfied 76% 80%

Dissatisfied 2% 3%

Neutral 22% N/A

Average 4.0 N/A

n = 400 (Scale VS 5 – VD 1)

n = 298 (excluding don’t know)

52 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

13% of respondents reported a member of their household used ambulance service in Nashville in the last year. Note: Excludes non-respondents

26%

1%

0%

13%

36%

25%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q6.6 How satisfied are you with professionalism of emergency medical personnel?

Nashville Peers

Satisfied 82% N/A

Dissatisfied 1% N/A

Neutral 17% N/A

Average 4.1 N/A

n = 400 (Scale VS 5 – VD 1)

n = 298 (excluding don’t know)

53 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

13% of respondents reported a member of their household used ambulance service in Nashville in the last year. Note: Excludes non-respondents

29%

1%

2%

19%

31%

18%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q2.20 How satisfied are you with the overall quality of emergency 9-1-1 service?

Nashville Peers

Satisfied 69% N/A

Dissatisfied 4% N/A

Neutral 27% N/A

Average 3.9 N/A

n = 400 (Scale VS 5 – VD 1)

n = 284 (excluding don’t know)

54 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

PUBLIC WORKS Perceptions of Metro

4/16/2018

2%

22%

36%

22%

17%

3%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q2.3 How satisfied are you with the overall quality of the maintenance of city streets, sidewalks, and infrastructure?

Nashville Peers

Satisfied 20% 34%

Dissatisfied 58% 43%

Neutral 22% N/A

Average 2.4 N/A

n = 400 (Scale VS 5 – VD 1)

n = 394 (excluding don’t know)

56 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

3%

19%

38%

22%

17%

3%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q7.1 How satisfied are you with maintenance of city streets (not including interstates like I-440)?

Nashville Peers

Satisfied 20% 31%

Dissatisfied 58% 45%

Neutral 22% N/A

Average 2.5 N/A

n = 400 (Scale VS 5 – VD 1)

n = 390 (excluding don’t know)

57 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

2%

14%

26%

21%

29%

8%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q7.2 How satisfied are you with maintenance of streets in your neighborhood?

Nashville Peers

Satisfied 38% 45%

Dissatisfied 41% 34%

Neutral 21% N/A

Average 2.9 N/A

n = 400 (Scale VS 5 – VD 1)

n = 392 (excluding don’t know)

58 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

5%

17%

23%

28%

24%

3%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q7.3 How satisfied are you with condition of sidewalks in Nashville-Davidson County?

Nashville Peers

Satisfied 29% 39%

Dissatisfied 42% 31%

Neutral 29% N/A

Average 2.7 N/A

n = 400 (Scale VS 5 – VD 1) n = 380 (excluding don’t know)

59 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

9%

17%

19%

24%

26%

6%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q7.5 How satisfied are you with condition of sidewalks in your neighborhood?

Nashville Peers

Satisfied 35% N/A

Dissatisfied 39% N/A

Neutral 26% N/A

Average 2.9 N/A

n = 400 (Scale VS 5 – VD 1) n = 364 (excluding don’t know)

60 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

5%

25%

28%

21%

18%

2%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q7.4 How satisfied are you with availability of sidewalks in Nashville-Davidson County?

Nashville Peers

Satisfied 21% N/A

Dissatisfied 56% N/A

Neutral 22% N/A

Average 2.4 N/A

n = 400 (Scale VS 5 – VD 1)

n = 379 (excluding don’t know)

61 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

5%

25%

23%

17%

24%

7%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q7.6 How satisfied are you with availability of sidewalks in your neighborhood?

Nashville Peers

Satisfied 32% N/A

Dissatisfied 51% N/A

Neutral 17% N/A

Average 2.6 N/A

n = 400 (Scale VS 5 – VD 1)

n = 382 (excluding don’t know)

62 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

3%

5%

6%

28%

48%

11%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q7.7 How satisfied are you with maintenance of street signs and traffic signals?

Nashville Peers

Satisfied 60% 58%

Dissatisfied 12% 15%

Neutral 28% N/A

Average 3.5 N/A

n = 400 (Scale VS 5 – VD 1) n = 389 (excluding don’t know)

63 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

5%

12%

12%

18%

42%

12%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q7.8 How satisfied are you with snow/ice removal during the past twelve months?

Nashville Peers

Satisfied 56% N/A

Dissatisfied 25% N/A

Neutral 19% N/A

Average 3.3 N/A

n = 400 (Scale VS 5 – VD 1) n = 381 (excluding don’t know)

64 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

3%

11%

22%

22%

35%

8%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q7.9 How satisfied are you with adequacy of street lighting?

Nashville Peers

Satisfied 44% 49%

Dissatisfied 34% 22%

Neutral 22% N/A

Average 3.1 N/A

n = 400 (Scale VS 5 – VD 1) n = 388 (excluding don’t know)

65 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

15%

12%

14%

30%

22%

7%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q7.11 How satisfied are you with on-street bicycle infrastructure (bike lanes/wayfinding signs)?

Nashville Peers

Satisfied 34% N/A

Dissatisfied 31% N/A

Neutral 35% N/A

Average 3.0 N/A

n = 400 (Scale VS 5 – VD 1) n = 341 (excluding don’t know)

66 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

28% of respondents reported riding a bicycle on city streets or trails in the last year. Note: Excludes non-respondents

10%

16%

23%

32%

17%

3%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q7.12 How satisfied are you with availability of on-street parking?

Nashville Peers

Satisfied 22% N/A

Dissatisfied 42% N/A

Neutral 36% N/A

Average 2.7 N/A

n = 400 (Scale VS 5 – VD 1) n = 361 (excluding don’t know)

67 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

19%

8%

11%

40%

20%

4%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q7.13 How satisfied are you with parking enforcement?

Nashville Peers

Satisfied 29% N/A

Dissatisfied 22% N/A

Neutral 49% N/A

Average 3.0 N/A

n = 400 (Scale VS 5 – VD 1) n = 324 (excluding don’t know)

68 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

9%

5%

16%

18%

37%

15%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q2.4 How satisfied are you with the overall quality of solid waste services (e.g. residential trash and recycling collection?

Nashville Peers

Satisfied 57% 76%

Dissatisfied 23% 13%

Neutral 20% N/A

Average 3.5 N/A

n = 400 (Scale VS 5 – VD 1) n = 364 (excluding don’t know)

69 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

14%

5%

7%

18%

39%

17%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q10.10 How satisfied are you with trash service?

Nashville Peers

Satisfied 65% 81%

Dissatisfied 14% 8%

Neutral 21% N/A

Average 3.6 N/A

n = 400 (Scale VS 5 – VD 1) n = 344 (excluding don’t know)

70 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

19%

11%

13%

16%

27%

14%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q10.11 How satisfied are you with curbside recycling service?

Nashville Peers

Satisfied 51% N/A

Dissatisfied 29% N/A

Neutral 20% N/A

Average 3.3 N/A

n = 400 (Scale VS 5 – VD 1) n = 324 (excluding don’t know)

71 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

24%

4%

9%

16%

33%

14%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q10.12 How satisfied are you with drop-off recycling centers?

Nashville Peers

Satisfied 63% N/A

Dissatisfied 17% N/A

Neutral 21% N/A

Average 3.6 N/A

n = 400 (Scale VS 5 – VD 1)

n = 303 (excluding don’t know)

72 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

WATER Perceptions of Metro

4/16/2018

5%

3%

6%

24%

48%

15%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q2.5 How satisfied are you with the overall quality of Metro water utilities?

Nashville Peers

Satisfied 66% 66%

Dissatisfied 9% 13%

Neutral 25% N/A

Average 3.7 N/A

n = 400 (Scale VS 5 – VD 1) n = 382 (excluding don’t know)

74 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

13%

7%

15%

31%

28%

6%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q2.12 How satisfied are you with the overall quality of Metro stormwater runoff and stormwater management system?

Nashville Peers

Satisfied 39% 51%

Dissatisfied 25% 19%

Neutral 36% N/A

Average 3.1 N/A

n = 400 (Scale VS 5 – VD 1) n = 349 (excluding don’t know)

75 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

LIBRARY Perceptions of Metro

4/16/2018

9%

1%

3%

13%

44%

30%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q2.14 How satisfied are you with the overall quality of libraries?

Nashville Peers

Satisfied 82% 78%

Dissatisfied 4% 5%

Neutral 14% N/A

Average 4.1 N/A

n = 400 (Scale VS 5 – VD 1) n = 363 (excluding don’t know)

77 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

70% of respondents reported visiting a library in the last year. Note: Excludes non-respondents

PARKS Perceptions of Metro

4/16/2018

4%

2%

6%

18%

47%

25%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q2.7 How satisfied are you with the overall quality of Metro parks, greenways, and recreation programs and facilities?

Nashville Peers

Satisfied 74% 67%

Dissatisfied 7% 10%

Neutral 18% N/A

Average 3.9 N/A

n = 400 (Scale VS 5 – VD 1) n = 385 (excluding don’t know)

79 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

84% of respondents reported a member of their household visited a Metro park in the last year. Note: Excludes non-respondents

7%

1%

3%

16%

55%

19%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q18.1 How satisfied are you with maintenance of Metro parks?

Nashville Peers

Satisfied 79% 69%

Dissatisfied 4% 9%

Neutral 17% N/A

Average 3.9 N/A

n = 400 (Scale VS 5 – VD 1) n = 374 (excluding don’t know)

80 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

84% of respondents reported a member of their household visited a Metro park in the last year. Note: Excludes non-respondents

8%

1%

4%

18%

55%

15%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q18.2 How satisfied are you with Metro park facilities (e.g. picnic shelters, playgrounds)?

Nashville Peers

Satisfied 75% N/A

Dissatisfied 6% N/A

Neutral 19% N/A

Average 3.8 N/A

n = 400 (Scale VS 5 – VD 1) n = 370 (excluding don’t know)

81 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

84% of respondents reported a member of their household visited a Metro park in the last year. Note: Excludes non-respondents

20%

2%

3%

19%

46%

11%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q18.3 How satisfied are you with Metro outdoor athletic fields at parks (e.g. baseball, soccer)?

Nashville Peers

Satisfied 71% 57%

Dissatisfied 6% 11%

Neutral 23% N/A

Average 3.8 N/A

n = 400 (Scale VS 5 – VD 1) n = 321 (excluding don’t know)

82 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

12%

1%

3%

16%

48%

21%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q18.4 How satisfied are you with Metro walking/biking trails and greenways?

Nashville Peers

Satisfied 78% 60%

Dissatisfied 5% 15%

Neutral 18% N/A

Average 4.0 N/A

n = 400 (Scale VS 5 – VD 1) n = 354 (excluding don’t know)

83 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

48%

1%

6%

20%

19%

7%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q18.5 How satisfied are you with Metro swimming pools and programs?

Nashville Peers

Satisfied 48% 43%

Dissatisfied 14% 22%

Neutral 39% N/A

Average 3.4 N/A

n = 400 (Scale VS 5 – VD 1)

n = 210 (excluding don’t know)

84 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

51%

2%

7%

18%

18%

6%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q18.6 How satisfied are you with Metro programs and activities for youth?

Nashville Peers

Satisfied 46% 44%

Dissatisfied 17% 17%

Neutral 37% N/A

Average 3.4 N/A

n = 400 (Scale VS 5 – VD 1)

n = 198 (excluding don’t know)

85 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

55%

2%

8%

18%

14%

5%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q18.7 How satisfied are you with Metro programs and activities for seniors?

Nashville Peers

Satisfied 41% N/A

Dissatisfied 20% N/A

Neutral 38% N/A

Average 3.3 N/A

n = 400 (Scale VS 5 – VD 1)

n = 182 (excluding don’t know)

86 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

34%

1%

4%

25%

27%

10%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q18.8 How satisfied are you with maintenance and appearance of Metro community centers?

Nashville Peers

Satisfied 56% 58%

Dissatisfied 6% 11%

Neutral 38% N/A

Average 3.6 N/A

n = 400 (Scale VS 5 – VD 1)

n = 266 (excluding don’t know)

87 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

39% of respondents reported a member of their household visited a Metro community center in the last year. Note: Excludes non-respondents

43%

1%

6%

23%

20%

9%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q18.9 How satisfied are you with programs and activities at Metro community centers?

Nashville Peers

Satisfied 50% N/A

Dissatisfied 11% N/A

Neutral 40% N/A

Average 3.5 N/A

n = 400 (Scale VS 5 – VD 1)

n = 230 (excluding don’t know)

88 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

39% of respondents reported a member of their household visited a Metro community center in the last year. Note: Excludes non-respondents

38%

3%

8%

25%

21%

6%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q18.10 How satisfied are you with communication from Metro Parks and Recreation?

Nashville Peers

Satisfied 43% N/A

Dissatisfied 17% N/A

Neutral 40% N/A

Average 3.3 N/A

n = 400 (Scale VS 5 – VD 1)

n = 250 (excluding don’t know)

89 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

39%

2%

2%

25%

26%

7%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q18.11 How satisfied are you with customer service from Metro Parks and Recreation employees?

Nashville Peers

Satisfied 53% N/A

Dissatisfied 6% N/A

Neutral 40% N/A

Average 3.6 N/A

n = 400 (Scale VS 5 – VD 1)

n = 243 (excluding don’t know)

90 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

PUBLIC TRANSPORTATION Perceptions of Metro

4/16/2018

18%

19%

18%

23%

19%

4%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q2.13 How satisfied are you with the overall quality of public transportation?

Nashville Peers

Satisfied 28% 37%

Dissatisfied 45% 26%

Neutral 27% N/A

Average 2.6 N/A

n = 400 (Scale VS 5 – VD 1) n = 330 (excluding don’t know)

92 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

24% of respondents reported using the MTA bus system in the last year. Note: Excludes non-respondents

19%

14%

17%

28%

18%

4%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q20.5 How satisfied are you with access to public transportation?

Nashville Peers

Satisfied 28% N/A

Dissatisfied 38% N/A

Neutral 34% N/A

Average 2.8 N/A

n = 400 (Scale VS 5 – VD 1) n = 325 (excluding don’t know)

93 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

24% of respondents reported using the MTA bus system in the last year. Note: Excludes non-respondents

36%

10%

11%

22%

18%

5%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q9.1 How satisfied are you with MTA bus system (including AccessRide)?

Nashville Peers

Satisfied 34% N/A

Dissatisfied 32% N/A

Neutral 34% N/A

Average 2.9 N/A

n = 400 (Scale VS 5 – VD 1)

n = 258 (excluding don’t know)

94 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

24% of respondents reported using the MTA bus system in the last year. Note: Excludes non-respondents

54%

3%

6%

19%

15%

5%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q9.2 How satisfied are you with Music City Circuit?

Nashville Peers

Satisfied 42% N/A

Dissatisfied 17% N/A

Neutral 41% N/A

Average 3.3 N/A

n = 400 (Scale VS 5 – VD 1)

n = 185 (excluding don’t know)

95 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

58%

4%

5%

20%

10%

4%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q9.3 How satisfied are you with Music City Star?

Nashville Peers

Satisfied 33% N/A

Dissatisfied 20% N/A

Neutral 47% N/A

Average 3.1 N/A

n = 400 (Scale VS 5 – VD 1)

n = 168 (excluding don’t know)

96 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

49%

6%

7%

22%

13%

3%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q9.4 How satisfied are you with park and ride locations?

Nashville Peers

Satisfied 31% N/A

Dissatisfied 26% N/A

Neutral 42% N/A

Average 3.0 N/A

n = 400 (Scale VS 5 – VD 1)

n = 205 (excluding don’t know)

97 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

40%

8%

10%

25%

14%

4%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q9.5 How satisfied are you with bus shelters?

Nashville Peers

Satisfied 28% N/A

Dissatisfied 30% N/A

Neutral 42% N/A

Average 2.9 N/A

n = 400 (Scale VS 5 – VD 1)

n = 239 (excluding don’t know)

98 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

NEIGHBORHOOD SERVICES (CODES) Perceptions of Metro

4/16/2018

1%

6%

16%

18%

44%

17%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q1.6 How satisfied are you with physical appearance of your neighborhood?

Nashville Peers

Satisfied 61% 58%

Dissatisfied 21% 12%

Neutral 18% N/A

Average 3.5 N/A

n = 400 (Scale VS 5 – VD 1) n = 395 (excluding don’t know)

100 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

11%

6%

10%

30%

36%

8%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q2.6 How satisfied are you with the overall quality of neighborhood services (e.g. code enforcement)?

Nashville Peers

Satisfied 49% 42%

Dissatisfied 18% 24%

Neutral 33% N/A

Average 3.3 N/A

n = 400 (Scale VS 5 – VD 1) n = 358 (excluding don’t know)

101 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

18%

11%

20%

27%

20%

5%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q10.1 How satisfied are you with enforcing the clean-up of trash and debris on private property?

Nashville Peers

Satisfied 30% 39%

Dissatisfied 38% 31%

Neutral 32% N/A

Average 2.8 N/A

n = 400 (Scale VS 5 – VD 1) n = 329 (excluding don’t know)

102 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

18%

8%

17%

30%

21%

6%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q10.2 How satisfied are you with enforcing the mowing and cutting of weeds on private property?

Nashville Peers

Satisfied 33% 37%

Dissatisfied 30% 33%

Neutral 37% N/A

Average 3.0 N/A

n = 400 (Scale VS 5 – VD 1) n = 328 (excluding don’t know)

103 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

19%

7%

14%

36%

20%

5%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q10.3 How satisfied are you with enforcing the exterior maintenance of residential property (e.g. condition of buildings)?

Nashville Peers

Satisfied 30% 35%

Dissatisfied 25% 27%

Neutral 44% N/A

Average 3.0 N/A

n = 400 (Scale VS 5 – VD 1) n = 324 (excluding don’t know)

104 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

15%

7%

14%

28%

29%

8%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q10.4 How satisfied are you with enforcing trash, weeds, and exterior maintenance in your neighborhood?

Nashville Peers

Satisfied 43% N/A

Dissatisfied 24% N/A

Neutral 33% N/A

Average 3.2 N/A

n = 400 (Scale VS 5 – VD 1) n = 339 (excluding don’t know)

105 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

35%

4%

10%

33%

16%

4%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q10.5 How satisfied are you with boarding up/removing vacant structures that are open to entry?

Nashville Peers

Satisfied 30% N/A

Dissatisfied 21% N/A

Neutral 50% N/A

Average 3.1 N/A

n = 400 (Scale VS 5 – VD 1)

n = 262 (excluding don’t know)

106 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

32%

9%

13%

30%

13%

5%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q10.6 How satisfied are you with enforcement of short- term rental regulations?

Nashville Peers

Satisfied 25% N/A

Dissatisfied 32% N/A

Neutral 44% N/A

Average 2.9 N/A

n = 400 (Scale VS 5 – VD 1)

n = 273 (excluding don’t know)

107 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

HEALTH Perceptions of Metro

4/16/2018

31%

1%

4%

28%

29%

9%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q2.8 How satisfied are you with the overall quality of health department services?

Nashville Peers

Satisfied 54% N/A

Dissatisfied 6% N/A

Neutral 40% N/A

Average 3.6 N/A

n = 400 (Scale VS 5 – VD 1)

n = 276 (excluding don’t know)

109 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

44%

6%

10%

21%

12%

7%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q2.23 How satisfied are you with the overall quality of Nashville General Hospital?

Nashville Peers

Satisfied 33% N/A

Dissatisfied 29% N/A

Neutral 37% N/A

Average 3.0 N/A

n = 400 (Scale VS 5 – VD 1)

n = 224 (excluding don’t know)

110 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

14%

14%

17%

16%

32%

8%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q20.1 How satisfied are you with access to affordable quality health care?

Nashville Peers

Satisfied 46% N/A

Dissatisfied 35% N/A

Neutral 19% N/A

Average 3.0 N/A

n = 400 (Scale VS 5 – VD 1) n = 345 (excluding don’t know)

111 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

12%

6%

17%

18%

37%

10%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q20.2 How satisfied are you with access to affordable healthy food?

Nashville Peers

Satisfied 53% N/A

Dissatisfied 27% N/A

Neutral 20% N/A

Average 3.3 N/A

n = 400 (Scale VS 5 – VD 1) n = 354 (excluding don’t know)

112 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

29%

6%

10%

30%

21%

4%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q10.7 How satisfied are you with enforcement of animal code (e.g. animal welfare, pet licensing)?

Nashville Peers

Satisfied 35% N/A

Dissatisfied 22% N/A

Neutral 43% N/A

Average 3.1 N/A

n = 400 (Scale VS 5 – VD 1)

n = 284 (excluding don’t know)

113 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

55% of respondents reported owning at least one cat or dog. Note: Excludes non-respondents

44%

2%

3%

27%

18%

6%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q10.8 How satisfied are you with customer service from animal control officers?

Nashville Peers

Satisfied 42% N/A

Dissatisfied 9% N/A

Neutral 48% N/A

Average 3.4 N/A

n = 400 (Scale VS 5 – VD 1)

n = 223 (excluding don’t know)

114 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

36%

1%

4%

23%

29%

8%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q10.9 How satisfied are you with animal shelter operations and adoption efforts?

Nashville Peers

Satisfied 57% N/A

Dissatisfied 8% N/A

Neutral 35% N/A

Average 3.6 N/A

n = 400 (Scale VS 5 – VD 1)

n = 258 (excluding don’t know)

115 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

55% of respondents reported owning at least one cat or dog. Note: Excludes non-respondents

ARTS Perceptions of Metro

4/16/2018

13%

2%

4%

26%

41%

14%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q2.15 How satisfied are you with the overall quality of public art?

Nashville Peers

Satisfied 63% N/A

Dissatisfied 7% N/A

Neutral 30% N/A

Average 3.7 N/A

n = 400 (Scale VS 5 – VD 1) n = 347 (excluding don’t know)

117 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

64% of respondents reported attending an arts or cultural event in Nashville in the last year. Note: Excludes non-respondents

FARMERS’ MARKET Perceptions of Metro

4/16/2018

12%

4%

7%

20%

42%

15%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q2.16 How satisfied are you with the overall quality of Nashville Farmers’ Market?

Nashville Peers

Satisfied 64% N/A

Dissatisfied 13% N/A

Neutral 23% N/A

Average 3.6 N/A

n = 400 (Scale VS 5 – VD 1) n = 352 (excluding don’t know)

119 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

65% of respondents reported visiting the Nashville Farmers’ Market in the last year. Note: Excludes non-respondents

311/HUBNASHVILLE Perceptions of Metro

4/16/2018

58%

1%

1%

26%

10%

5%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q2.9 How satisfied are you with the overall quality of Metro’s 311 service (hubNashville)?

Nashville Peers

Satisfied 36% N/A

Dissatisfied 4% N/A

Neutral 61% N/A

Average 3.4 N/A

n = 400 (Scale VS 5 – VD 1)

n = 168 (excluding don’t know)

121 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

8% of respondents reported a member of their household contacted Metro’s 311/hubNashville in the last year. Note: Excludes non-respondents

75%

0%

1%

15%

7%

3%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q12.2 How satisfied are you with ease of utilizing 311/ hubNashville services via web?

Nashville Peers

Satisfied 37% N/A

Dissatisfied 5% N/A

Neutral 58% N/A

Average 3.4 N/A

n = 400 (Scale VS 5 – VD 1)

n = 102 (excluding don’t know)

122 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

8% of respondents reported a member of their household contacted Metro’s 311/hubNashville in the last year. Note: Excludes non-respondents

75%

0%

1%

13%

7%

3%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q12.1 How satisfied are you with ease of utilizing 311/ hubNashville services via phone?

Nashville Peers

Satisfied 41% N/A

Dissatisfied 6% N/A

Neutral 53% N/A

Average 3.5 N/A

n = 400 (Scale VS 5 – VD 1)

n = 99 (excluding don’t know)

123 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

8% of respondents reported a member of their household contacted Metro’s 311/hubNashville in the last year. Note: Excludes non-respondents

76%

0%

1%

13%

7%

4%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q12.3 How satisfied are you with courtesy/professionalism of 311/hubNashville call takers?

Nashville Peers

Satisfied 43% N/A

Dissatisfied 4% N/A

Neutral 53% N/A

Average 3.5 N/A

n = 400 (Scale VS 5 – VD 1)

n = 98 (excluding don’t know)

124 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

8% of respondents reported a member of their household contacted Metro’s 311/hubNashville in the last year. Note: Excludes non-respondents

75%

1%

1%

14%

7%

4%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q12.4 How satisfied are you with how well your question or issue was resolved via 311/hubNashville?

Nashville Peers

Satisfied 40% N/A

Dissatisfied 4% N/A

Neutral 56% N/A

Average 3.5 N/A

n = 400 (Scale VS 5 – VD 1)

n = 99 (excluding don’t know)

125 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

8% of respondents reported a member of their household contacted Metro’s 311/hubNashville in the last year. Note: Excludes non-respondents

24%

2%

6%

24%

31%

14%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q2.21 How satisfied are you with the overall quality of non-emergency 615-862-8600 service?

Nashville Peers

Satisfied 60% N/A

Dissatisfied 9% N/A

Neutral 31% N/A

Average 3.7 N/A

n = 400 (Scale VS 5 – VD 1)

n = 303 (excluding don’t know)

126 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

COMMUNICATION Perceptions of Metro

4/16/2018

9%

4%

12%

38%

31%

7%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q2.11 How satisfied are you with the overall quality of Metro communication with the public?

Nashville Peers

Satisfied 41% 48%

Dissatisfied 18% 16%

Neutral 41% N/A

Average 3.3 N/A

n = 400 (Scale VS 5 – VD 1) n = 366 (excluding don’t know)

128 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

16%

8%

17%

32%

23%

5%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q14.1 How satisfied are you with availability of information about city programs and services?

Nashville Peers

Satisfied 33% 48%

Dissatisfied 29% 18%

Neutral 38% N/A

Average 3.0 N/A

n = 400 (Scale VS 5 – VD 1) n = 337 (excluding don’t know)

129 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

19%

3%

12%

30%

29%

7%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q14.2 How satisfied are you with overall usefulness of Metro’s website (Nashville.gov)?

Nashville Peers

Satisfied 44% 50%

Dissatisfied 19% 14%

Neutral 37% N/A

Average 3.3 N/A

n = 400 (Scale VS 5 – VD 1) n = 326 (excluding don’t know)

130 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

74% of respondents reported visiting Metro’s website (Nashville.gov) in the last year. Note: Excludes non-respondents

22%

8%

22%

28%

16%

5%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q14.3 How satisfied are you with opportunity to engage or provide input into decisions made by Metro?

Nashville Peers

Satisfied 27% 32%

Dissatisfied 38% 29%

Neutral 35% N/A

Average 2.9 N/A

n = 400 (Scale VS 5 – VD 1) n = 314 (excluding don’t know)

131 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

44%

2%

9%

28%

13%

4%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q14.4 How satisfied are you with quality of Metro video programming including Metro television channel and web streaming (Metro Nashville Network)?

Nashville Peers

Satisfied 30% N/A

Dissatisfied 20% N/A

Neutral 50% N/A

Average 3.1 N/A

n = 400 (Scale VS 5 – VD 1)

n = 226 (excluding don’t know)

132 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

40%

3%

8%

27%

18%

5%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q14.5 How satisfied are you with Metro’s use of social media?

Nashville Peers

Satisfied 38% 44%

Dissatisfied 18% 11%

Neutral 44% N/A

Average 3.2 N/A

n = 400 (Scale VS 5 – VD 1)

n = 240 (excluding don’t know)

133 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

NCAC Perceptions of Metro

4/16/2018

45%

3%

7%

28%

14%

4%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q2.17 How satisfied are you with the overall quality of workforce development services (e.g. training, career coaching?

Nashville Peers

Satisfied 32% N/A

Dissatisfied 18% N/A

Neutral 51% N/A

Average 3.2 N/A

n = 400 (Scale VS 5 – VD 1)

n = 219 (excluding don’t know)

135 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

SOCIAL SERVICES Perceptions of Metro

4/16/2018

32%

9%

17%

24%

16%

3%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q2.18 How satisfied are you with the overall quality of social services (e.g. homeless services, senior services, life management/counseling, and rent/mortgage/energy assistance?

Nashville Peers

Satisfied 27% N/A

Dissatisfied 38% N/A

Neutral 36% N/A

Average 2.8 N/A

n = 400 (Scale VS 5 – VD 1)

n = 272 (excluding don’t know)

137 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

45%

13%

12%

21%

8%

2%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q13.4 How satisfied are you with Metro’s efforts to offer financial literacy related to housing?

Nashville Peers

Satisfied 18% N/A

Dissatisfied 45% N/A

Neutral 37% N/A

Average 2.5 N/A

n = 400 (Scale VS 5 – VD 1)

n = 219 (excluding don’t know)

138 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

EDUCATION + CHILDCARE

4/16/2018

18%

13%

21%

26%

18%

4%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q2.22 How satisfied are you with the overall quality of public education?

Nashville Peers

Satisfied 27% 30%

Dissatisfied 41% 40%

Neutral 32% N/A

Average 2.7 N/A

n = 400 (Scale VS 5 – VD 1) n = 327 (excluding don’t know)

140 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

26% of respondents reported having children under the age of 18 living in Davidson County. Note: Excludes non-respondents

16% of respondents reported having children under the age of 18 living in Davidson County and attending public schools (including public charter schools). Note: Excludes non-respondents

56%

6%

7%

22%

8%

3%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q20.4 How satisfied are you with access to affordable quality Pre-K?

Nashville Peers

Satisfied 24% N/A

Dissatisfied 28% N/A

Neutral 48% N/A

Average 2.9 N/A

n = 400 (Scale VS 5 – VD 1)

n = 178 (excluding don’t know)

141 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

11% of respondents reported having children under the age of six living in Davidson County. Note: Excludes non-respondents

51%

8%

11%

18%

11%

3%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q20.3 How satisfied are you with access to affordable quality childcare?

Nashville Peers

Satisfied 27% N/A

Dissatisfied 38% N/A

Neutral 36% N/A

Average 2.8 N/A

n = 400 (Scale VS 5 – VD 1)

n = 196 (excluding don’t know)

142 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

26% of respondents reported having children under the age of 18 living in Davidson County. Note: Excludes non-respondents

HOUSING

4/16/2018

21%

31%

27%

12%

9%

1%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q13.3 How satisfied are you with availability of affordable housing for low/moderate income families?

Nashville Peers

Satisfied 13% N/A

Dissatisfied 72% N/A

Neutral 15% N/A

Average 2.0 N/A

n = 400 (Scale VS 5 – VD 1)

n = 317 (excluding don’t know)

144 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

41% of respondents reported their monthly housing costs (rent or mortgage) exceed 30% of their monthly income. Note: Excludes non-respondents

16%

21%

20%

18%

22%

4%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q13.1 How satisfied are you with availability of affordable housing for your family?

Nashville Peers

Satisfied 30% N/A

Dissatisfied 49% N/A

Neutral 21% N/A

Average 2.6 N/A

n = 400 (Scale VS 5 – VD 1) n = 336 (excluding don’t know)

145 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

41% of respondents reported their monthly housing costs (rent or mortgage) exceed 30% of their monthly income. Note: Excludes non-respondents

14%

10%

11%

19%

35%

12%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q13.2 How satisfied are you with quality of housing for your family?

Nashville Peers

Satisfied 54% N/A

Dissatisfied 24% N/A

Neutral 22% N/A

Average 3.3 N/A

n = 400 (Scale VS 5 – VD 1) n = 345 (excluding don’t know)

146 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

32% of respondents reported having major home repairs that impact their quality of life that they have put off because they cannot afford to complete them. Note: Excludes non-respondents

DIVERSITY/INCLUSIVENESS

4/16/2018

21%

5%

10%

23%

34%

9%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q20.7 How satisfied are you with openness and acceptance of the community towards people of diverse backgrounds?

Nashville Peers

Satisfied 53% N/A

Dissatisfied 18% N/A

Neutral 29% N/A

Average 3.4 N/A

n = 400 (Scale VS 5 – VD 1) n = 318 (excluding don’t know)

148 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

25%

5%

9%

27%

24%

11%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q20.6 How satisfied are you with Metro’s efforts to support diversity by serving people equally regardless of religion, race/ethnicity, age, or ability?

Nashville Peers

Satisfied 47% N/A

Dissatisfied 18% N/A

Neutral 35% N/A

Average 3.4 N/A

n = 400 (Scale VS 5 – VD 1)

n = 302 (excluding don’t know)

149 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

40%

4%

8%

21%

22%

6%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q20.8 How satisfied are you with accessibility of Metro facilities/services for people with disabilities?

Nashville Peers

Satisfied 46% N/A

Dissatisfied 19% N/A

Neutral 35% N/A

Average 3.3 N/A

n = 400 (Scale VS 5 – VD 1)

n = 239 (excluding don’t know)

150 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

27%

14%

20%

22%

13%

4%

Don't Know

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

4/16/2018

Q7.10 How satisfied are you with accessibility of streets and sidewalks for people with disabilities?

Nashville Peers

Satisfied 24% N/A

Dissatisfied 46% N/A

Neutral 30% N/A

Average 2.6 N/A

n = 400 (Scale VS 5 – VD 1)

n = 293 (excluding don’t know)

151 Metro Nashville-Davidson County Resident Survey, 2018Q1. Conducted 2/1/18 – 3/6/18. +/- 5% at 95% confidence level.

Percentages may not sum to 100 due to rounding.

Contact

Brian Kelsey

Chief Strategy Officer

Office of Mayor David Briley

brian.kelsey@nashville.gov

615-862-6340

4/16/2018 152