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Welcome to Nash Tech

Agenda

• Harvey Nash Group Overview

• Harvey Nash Viet Nam Introduction

• Services offering• Application Development

• Mobile application services

• Product development and support

• Migration and Transformation

• Embedded Technology

• Testing Q&A Services

• Support and Maintenance

• BPS Services Introduction

Harvey Nash Group Overview

Unique portfolioExecutive Search

Professional Recruitment

Outsourcing

Global footprint7,000 staff and associates

More than 43 offices

USA, Europe, Asia, Australasia

Strong track recordLondon Stock Exchange listed

$1b revenues

Profitable

A leading innovator in ProfessionalRecruitment and IT outsourcing

Global Strength

Executive Search

Interim Management

Consulting> Leadership> Talent> Diversity> Board

Permanent recruitment

Contract recruitment

Solutions> Rec. Process Outsourcing> Contract services> Managed IT services> On demand

Offshore > Software services> Technology services> BPO> Executive & professional

recruitment

Innovation & game changers> Low cost processing> Candidate sourcing

EXECUTIVESEARCH

PROFESSIONALRECRUITMENT

OUTSOURCING SERVICES

T H E P O W E R O F T A L E N T

What we do

Harvey Nash Group can provide support across

the whole Resource Strategy Spectrum

Resource Strategy Spectrum

Permanent

Part-Time

Fixed Term

Contractor

Insource

Outsource

Extended Enterprise

Offshore

Exec

Non-Exec

Interim

Projects & Services

USAChicagoDenverNew JerseyNew YorkSan FranciscoSeattle

UK & IrelandBirminghamEdinburghLeedsLondonSurreyManchester Newcastle

DublinCork

EuropeBelgium: Brussels, Antwerp Ghent

France: Paris

Germany: Dusseldorf Frankfurt, Munich Nuremburg, Stuttgart

The Netherlands: Utrecht Groningen

Nordic: Stockholm, Gothenburg, Helsinki, Oslo Copenhagen, Malmo

Poland: Warsaw

Switzerland: Zurich Geneva

Asia PacificHanoiHo Chi Minh CitySydneyHong KongTokyo

Across the world

Harvey Nash Vietnam Introduction

• Vietnam:– Friendly country with stable

Government– Geographically stable– Low crime levels– High aspirations – High growth rate

• Joined the WTO in 2006

• Science based subjects are the first choice at Vietnamese Universities

• Over 60,000 IT graduates in Vietnam growing at a rate of 10,000 per annum

Why Vietnam?

• Population of 90 million• Science based subjects

– First choice at 83% of Vietnamese Universities

• Good internet connectivity• English is second language

Vietnam Statistics

“Vietnam has mobilised the female population”

200

0

Launched Harvey Nash office in Vietnam

Acquired SilkRoad, expanded the business in SD & BPO

200

7

Acquired R&D centre of Alcatel Lucent

200

8

Launched Recruitment

service in Vietnam

201

1

Launched Japan Office

201

3

HARVEY NASH VIETNAM

- Largest Outsourcing Foreign Invested Company in VN- Access to a pool of 6,000+ professionals

201

4

Foot print in Israel

AWARDS FOR EXCELLENT SERVICES

ICTAWARD

2011-2013

SAO KHUE AWARD

2009-2014

#3 BEST PLACE TO WORK 2013

Harvey Nash Outsourcing Division

WirelessSolutions

SoftwareServices

ManagedServices

Business Process

Outsourcing

Vietnam structure - locations

Hanoi

45%

Ho Chi Min

h City48%

Overseas7%

Tester & QA10%

Project Man-

agement4%

Support Staff12%

Software Engineer

32%

BPO 40%

Global delivery

“delivering innovation globally”

VIETNAM

UNITED STATES

JAPAN

AUSTRALIA

UNITED KINGDOM EUROPEISRAEL

• Hardworking• Loyal• Trustworthy• Honest• Highly skilled staff

In Summary

Software Development Services

Software Development Services

Application Development

Mobile Application Services

Product Development & Support

Migration & Transformation

Embedded Technology

Testing & QA Services

Support and Maintenance

Account ManagerEngagement ManagerTechnical ArchitectsBusiness Analysts

Project/ODC TeamTechnical Architects

Business AnalystsProject/ODC Manager

Client

ONSHORE

OFFSHORE


• Custom development • Full Development Lifecycle• Iterative and AGILE• Systems integration • ERP Development• Services:

– Architecture– Design– application development– testing





Embedded Technology








Embedded Technology



• Native, Hybrid or web Application

• Enterprise Anywhere • Offline data or dynamic content

(CMS)• Public / Private Application• Private – In house managed• Responsive design• Smart Phone / Tablet

Software Product Development





Embedded Technology



• Development, maintenance and enhancement of enterprise software products

• Published roadmaps• Published release cycles• Defined service levels• Increased Quality• IP protection

Application Migration & Transformation





Embedded Technology



• Transformation of existing systems

– typically from older technologies to modern platforms e.g. JAVA, .NET

• Data Migration• Technology Refresh• Application re-skin• Notes to SharePoint & Exchange

Embedded Technology





Embedded Technology



• Mobile Base station code• Automotive • Integrated systems• High availability• Highly performant• High volume processing

Testing & Quality Assurance





Embedded Technology



• Functional & System• User acceptance• Integration• Regression• load and stress • Automation






Embedded Technology



• 2nd & 3rd line Support• Bespoke Software Support• Standard Application Support• Small Enhancements• Testing and Maintenance• 3rd Party Applications (COTS)

Support Service• Software Health Checks and

Audits

• Debt Collection• Financial Accounting System• Rebate Management• Portfolio Management• Consumer Finance• Vehicle Leasing• Credit Services• Contract Management System• Customer FAQ Routing• PDA Cash Collection• Cash Collections System• Loan Brokerage System• Mortgage Administration

• Hedge Fund System• Online Mortgage System• Online Banking System• Insurance Database Migration• Business Insurance

Application• Insurance Advice Tool• Web based Household• Insurance Application• Weight Management

Application• Content Management System• Personal Health Application

Financial Services

• Wireless Network 3G Applications

• Dealer Training Systems• Mobile Customer Self Service• Mobile Pay as you Go Systems• CRM• Project Management Systems• Mobile Internet Applications• Security Applications

Management

• Mobile Number Portability Systems

• Middleware Application Gateway

• Scratch Card Production Application

• Telecom Pricing Systems• Android Mobile Applications• Mobile Login Systems• Wireless Log on Applications

Telecoms

• Testing Services• Email Application• Digital Asset Management

System• Strategic Improvement

Programme• Annual General Meeting

Management• Content Management System

• Customer Loyalty Application• Web Support and Testing• Web Development/Online

Application• Radio Systems Application• Broadcast Management

system• Application Support• Market Research

Media & Publishing

• Pricing Database• IT Facility and Resource

Management• Website• Web Online Application• Schools IMS System• Housing and Benefits System• Loan Management Application• CRM• Service Delivery Application• General Medical Practitioners • Examination Marking Systems

Public Sector & Charities

• Consumer Finance• Vehicle Leasing• Credit Services• Point of Sale • Service Staff Administration• Retail Applications• Email Application• Digital Asset Management

• AGM Management• Online Ordering Sites• Online Payment System• Customer Service System• Catalogue Generator• Consumer Pricing Systems• Lotus Notes Migration• Strategic Improvement

Programme

Retail

• CRM• Content Management

Systems• Car / Auto Sites• Education Learning

Management Systems• Motorcycles / Dealership

Website• Automotive Used Car Location

System• Logistics Application

Hi-Tech & Manufacturing

• Testing• Migration

Gaming

• Debt Collection Systems• Point of Sale Applications• Customer Service

Applications• Schools IMS Systems• Housing and Benefits System• Human Resource Systems• Financial Accounting Systems• Web Solutions• Rebate Management

• ERP development• Enterprise Mobility• Service Staff Administration• Online Recruitment Systems• Retail Applications• Medical Practitioners Systems

Enterprise Solutions

Summary

• Proven low cost, low risk, high quality partner• Breadth & Depth across industry and technologies• Lowest Staff Attrition rates in the industry• Vietnam, Right place right time - “The Safe Haven”• Highly experienced UK personnel leading Offshore development

teams• Growing, profitable UK plc, UK management team• Award winning, accredited centres and processes

BPS Services IntroductionKhanh Trung PhamBusiness Development Manager

NASHTECH BPS SERVICE

Recruitment Process Outsourcing

Timesheet management

Payroll Service

HR ADMINCUSTOMER

SERVICEDATA

PROCESSING ACCOUNTING

Database management

Document control Contract

management

Customer support Customer service Tele-marketing Call centre

Data & Image processing

Digitalization Content abstraction

Accounting & Bookkeeping

Financial Reporting Tax finalization Transaction Audit

HR Services• Executive Search & IT Recruitment

• Recruitment Process Outsourcing– Candidate sourcing service– Candidate screening

• Payroll– Timesheet management– Creating pay slip in particular software

• Administration– Database management– CV Formatting

Admin• Database Management

– Upload document into particular system– Naming & Categorizing– Form filing– Ensure well control & well communicate

• System support– User supporting– Trouble shooting

• System audit– Sanity check– Keep system updating

Customer Service

We offer more than 12 years of call centre experience. We manage large projects that consistently earn high customer satisfaction ratings from multinational clients in a number of industries. Services include:

– Call center– Customer support & Hotline– Tele marketing– Client query & Complaint Handling– Customer survey

NashTech provides both simple and complex data processing solutions that meet specific client requirements for speed and accuracy. In combination with our systematic quality assurance process (both automated and manually), NashTech provides data processing services as follows:– Data entry– Data abstraction & reporting– Images processing– Form filling & form extraction

Data processing & Digitalization

– Bookkeeping & Account reconciliation

– Preparation for Income tax return Corporate, Partnership, Individual & Superannuation

fund

– Financial Reporting: P&L, Trial Balance, Profit & Loss Statement

Accounting Service

NASHTECH BPS SERVICE

MISSION:• Grow double in size and revenue in 2020• No.1 BPS Provider in Vietnam

VISION: Making Vietnam known for quality outsourcing services

Thank you

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