NASA Open Source Summit 2011 - Lessons From Mozilla
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Transcript of NASA Open Source Summit 2011 - Lessons From Mozilla
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Lessons from MozillaNASA Open Source Summit
March 30th, Ames Research Center
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Seven InsightsTwo Problems & Some Thoughts
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Hello.
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Caution: Your results may vary
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ContextSome
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Mozilla is
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7/73FOX News thinks differently
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PromoteChoice and Innovation
on the Internet
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Seriously.
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Thats it.
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The Webis
too important!
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12/73Factoids
Mozilla project started in 1998 within Netscape
Mozilla Foundation started in 2003
approximately 350 paid staff in 20 countries
40% of code contributed by volunteers
Testing community of 60,000+
More than 400 million users
Global browser market share ~30%
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Open Source
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14/73Wishful thinking
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15/73Reality
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16/73Hone your MacGyver-Skills
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Seven Insights
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1 2 3 4
5 6 7
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Superior ProductsMatter
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Withoutexcellent experience & utility,
the rest is meaningless
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1 2 3 4
5 6 7
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Push (most) Decision Makingto the Edges
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26/73Build Dee Hocks Chaords
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1.Distributed Decision-Making
2.Nodal Authority
3.Ways to Route Around
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1. high agreement on core values
2. decision-making rests with module owners
3. groups have distinct ways of working
4. many decision-makers outside the official org
5. communication is central
Mozilla is a Chaor
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1 2 3 4
5 6 7
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Communication will happenin every possible way
* so make sure its reusable
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People will communicate inevery useful way possible
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Wikis
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Twitter
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Our main channels: Bugzilla, IRC & newsgroups
M Video Audio Chat ( d R b t )
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More: Video, Audio, Chat (and Robots)
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1 2 3 4
5 6 7
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Make it easy for your
Community to do theImportant Things
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Firefox ships in 80 languages;79 of them localized by volunteers
Making it easy is a huge priority
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Our focus now (increasingly) is on
making it easier to help others do more
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1 2 3 4
5 6 7
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Surprise is overrated
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Surprise is the
of Engagement
OPPOSITE
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Grow the Circle of Participation
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Communities are not Markets:Members are Citizens
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Citizens are more than consumers,
are more than bystanders,are more than stakeholders
THEY ARE US WE ARE THEM THEY ARE US WE ARE THEM
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THEY ARE US WE ARE THEM THEY ARE US WE ARE THEM
THEY ARE US WE ARE THEM THEY ARE US WE ARE THEM
THEY ARE US WE ARE THEM THEY ARE US WE ARE THEMTHEY ARE US WE ARE THEM THEY ARE US WE ARE THEM
THEY ARE US WE ARE THEM THEY ARE US WE ARE THEM
THEY ARE US WE ARE THEM THEY ARE US WE ARE THEM
THEY ARE US WE ARE THEM THEY ARE US WE ARE THEMTHEY ARE US WE ARE THEM THEY ARE US WE ARE THEM
THEY ARE US WE ARE THEM THEY ARE US WE ARE THEM
THEY ARE US WE ARE THEM THEY ARE US WE ARE THEMTHEY ARE US WE ARE THEM THEY ARE US WE ARE THEM
THEY ARE US WE ARE THEM THEY ARE US WE ARE THEM
THEY ARE US WE ARE THEM THEY ARE US WE ARE THEM
THEY ARE US WE ARE THEM THEY ARE US WE ARE THEM
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The best citizens challenge the
status quo, propose improvementsand make the conversationricher
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They dont just make products better.They make them what they are.
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The key is the art of figuring
out whether & how to applyeach of these ideas
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1. Superior Products Matter
2. Push (most) decision-making to the edges
3. Communication will happen - make it reusable
4. Make it easy to do the important things
5. Surprise is overrated
6. Communities are not Markets
7. Figure out whether & how to apply these ideas
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Two Problems
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Engaged citizens are
noisy#1
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I love tabs!
Everyone uses tags,not bookmarks.
My mom doesntunderstand tabs.
OpenID is the future!
Whats with thedirty house?
Nobody uses theGo button.
There should bea preference setting. Add support for
BitTorrent.
Fitts says biggerbuttons are better.
Add support forOgg Vorbis.
Thats great!
Thats awful
The profile manager
should be redesigned.
Closebuttons are better atthe end of the tabstrip.
The URL bar shouldbe removed.
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De
man
ding
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Contradictory
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They help products, technology &
organizations make hard decisionsin the right way.
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There are
NO#2
maps
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Actuallythere are maps.
They just arent yours
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Dr n
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Key is to define what you care about,how to measure it and how tocommunicate a litmus tests.
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Thoughtsand some
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Community
build
alongside your tool-chain
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Planningwiki.mozilla.org
Dev & BuildTinderbox , etc
AutomationNightly / Testing
Project Mgmtbugzilla.mozilla.org
QAquality.mozilla.org
Crash Statscrash-stats.mozilla.org
Feedbackinput.mozilla.org
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Toolsmatter
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10x
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pfinette@ @pfinette