O V E R V I E W

See NEW eCatalog

Inside

NAPA TRAIN ING PROGRAMS FOR :

Employees

Outside Sales

Store Managers

Store Owners

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Overview

Welcome to NAPA Training! Thank you for your interest in our store employee and management training programs. The NAPA name means quality parts and services. It also means top quality training programs to help you build a more successful business.

This catalog contains the best selection of what NAPA Training and other providers have to offer. Many, many people contribute to the success of our training programs:

• NAPATraining • TheWaterhouseGroup• NAPAAutotech • R.L.O’Connor&Associates• NAPASuppliersandManufacturers • AutomotiveTrainingInstitute(ATI)

Everyonehastheirpreferenceabouthowtheyliketolearnskillsandgainnewknowledge.We ensure that courses are offered different ways so each person can maximize their learning.

• Hands-onclasses,seminars,andclinics • DVDs,CDs,Videotapes• Liveinstructor-ledwebinars • Manuals• Web-basedcourses • On-the-jobtraining

Welcome

Enclosed please find the New 2010 NAPA Store Training eCatalog.

• Includesallinformationnormallyfound in the printed catalog.

• Viewcoursedescriptions.• Linktowebsites.• Launchdocumentsandforms.

It’s easy! Just insert the CD and the eCatalog will launch. If you have any questions about using the CD, please contact:

NAPA Training Service Center P:800-292-6428 E: support@rlfisher.com

NEW NAPA Store Training eCatalog

Please see the 2010 Store Training eCatalog for details

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YoursatisfactionwithNAPA’strainingmaterialsandprogramsisourgoal.If for any reason you are not 100% satis-fied,pleaseletusknow.Weofferamoney back guarantee on all materials and sessions.

NAPA Training Satisfaction Policy

2010 Store Training Brochure

Tracks Training Progress• Employee training records and certifications are stored in an easily accessible database• Each employee can track their individual course progress• NAPAStoreownersandmanagershaveaccesstoviewtherecordsofallemployees• Managers can make course assignments

Blue/Core eLearning PackageThe eLearning subscription delivers the most convenient NAPA store employee training available. • 18 FastStart and FastTrack LAPs • Driver Safety: NAPA Safe Driving Practices • Customer Service Excellence: Service and Selling Skills courses • FastTrack and Product Assessments • 24 ASE test preparation courses • Over 100 NAPA Autotech online courses • TAMS and TAMS II training including PartsPRO II - over 140 TAMS II tasks at your fingertips • Microsoft Office courses including Word, Excel, PowerPoint and Access

And more with new offerings coming throughout 2010!

Gold eLearning PackageThe Gold package includes the Blue/Core eLearning courses plus: • CustomerCareAssociate:Merchandising • OptimizedDeliveryManagement • SalesPROEssentials1,2and3 • SalesPROSellingSkills1through4 (Coming in 2010) • 9SelfDevelopmentcourses • 8LeadershipDevelopmentcourses • StoreOperationsManual-onlinereference

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Features• Savestimeandmoney• Employees conveniently train with less

interruption from work• AccessiblefromanyInternet

connection24/7• Immediatelytrainemployees• ConvenientlybilledthroughyourDC

Benefits• Increaseemployeesalesproductivity• Increasecustomerloyaltywithexcellent

customer service skills• Improveyourstoreimagewithmore

knowledge and professionalism• Buildthehigh-performingteam

you deserve!

Learn More...and Enroll Today!!

Visit NAPAtraining.com or call the NAPA Training Service Center at 800.292.6428.

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Thecurriculumforindependently-ownedStoreOwnersandManagersoffersamixtureofinstructor-ledclasses,self-paced courses,onlineWeb-basedresources,andwebinarswhereyoucanlearnfromadistancerightinyourownstore.

Fine tune store management

Add management essentials

Build a foundation with fundamentals

NAPA Store Management School Advanced training on topics such as Financial and

InventoryManagementandStrategicSalesPlanning

Management Essentials ClassesandwebinarsinSales,Inventory,

and Financial growth based on your needs

Store Manager Boot Camp NewStoreOwners/Managers

Two3-dayworkshops

Store Manager Boot CampThisworkshopisdesignedfornewstoremanagersofindependently-ownedstores.Experiencedmanagerswhosestoresareunder- performingcouldalsobenefitfromthisworkshop.Itconsistsof twothree-dayworkshopsspacedaboutamonthapart.

Custom Pricing Webinar Designedtohelpyouformulateyourowneffectivepricing strategyforyourNAPAAUTOPARTSstoreandcustomers.

Growing Your Wholesale BusinessDoyouhaveastrategyandadetailedplanforgrowingthisbusinessandowningyourmarket?Isyourcurrentstrategyworkingforyou?Ifyouanswerednotoeitherofthesequestions,GrowingYourWhole-sale Business is the workshop for you.

Guidelines to Inventory ManagementThis workshop covers the essential, fundamental inventory managementconcepts,practicesandTAMSreportsthatevery new store manager or owner should know.

Managing Store Employees A successful store needs to be staffed with employees who can get thejobdone,keeppayrollcostsundercontrol,emphasizeserviceand accountability, work as a team and create a positive work place. This course can help make this happen!

Maximizing Profits This workshop provides you with real world ways to increase the profitability of your store.

Optimized Delivery Management OptimizedDeliveryManagementisasystematicprocessthatusesastep-by-stepapproachtoimprovingdeliveryservicesforNAPAAUTOPARTSstoresacrossthenation.

Stock Loss Accounting Webinar Thiswebinarwillteachyoutoprotectandaccountforyourstore’sstock loss without having to take time away from the store! You willlearneverythingfrombalancingTAMSandusingtheGeneralLedger,toavoidingtheftinyourstore.

Store Operations Manual – Online Thisweb-basedonlinetoolofferswrittenguidelinesandproceduresfor the key areas of store operations, inventory management, loss prevention, deliveries, handling cash, credit management, human resourcesmanagementandpolicytemplates,NAPA’smarketingprograms, and customer service policies.

Using Your TAMS System TheTAMSsystemcontainsmanyfeaturesandcapabilitiesofTAMSIIandLegacythatenableownersandmanagerstorunastoremoreeffectively and profitably. The more one knows and understands the system, how to set flags, options, etc., the more it will provide useful information for decision making and profit improvement.

Available Courses / Resources Include:

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Store Owner / Managers

ICO

NS Instructor Led Webinar eLearning Self Study Publications

Introducedin1997,TheNAPAStoreManagementSchoolprovides formal training focused on excellence in store management and store operations.

The NAPA Store Management School course content will give you insight into the latest in store management best practices as well as skills and techniques for making your NAPA Store the best it can be. You will not only learn everything you need to know about running a successful NAPA store, you will also hear in-depth analysis of larger business issues that will help in managing your success.

Training Featuresu Course content is based on input from hundreds of NAPA Store Owners and Managers throughout the country

u Content is designed to benefit experienced NAPA Store Owners and Managers

u Includes: Latest Industry Trends, Latest Software and Systems Available, Real-Life Current Owner and Manager Experiences

u Provides a forum for networking and learning from other NAPA Store Owners and Managers

u Developed with significant input from Vic Arnold, a very successful multi-store owner

Financial ManagementWeallknowhowimportantfinancialmanagementistothesuccessofanybusiness.TheNAPAStoreManagementSchoolprovidesthelateststorefinancialmanagementtraining,based on input from hundreds of NAPA store owners and managers around the country.

Inventory ManagementHavingtherightpartsinyourstoreattherighttimeisessentialtothesuccessofanyretailstore.TheNAPAStoreManagementSchoolhasdevelopedclassroomtrainingthatwillteach you the latest techniques, practices and available systems for managing your NAPA store inventory.

Strategic Sales PlanningIntoday’scompetitivemarket,ithasbecomemoreandmoreessentialtohaveasolidSalesPlan for your business. Things like market analysis, and identifying target accounts, are all partofmanagingasuccessfulNAPAstore.TheNAPAStoreManagementSchoolhas developed extensive course content on the proper research and planning needed to make yourstore(s)asuccess.

Focus and Mission

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Following is a brief overview of some of the topics that are currently covered at The NAPA Store Management School.

Please see the 2010 Store Training eCatalog for details

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Counter Sales Training2010 Store Training Brochure

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Counter Sales INAPATrainingoffersmultipletrainingcoursesforaCounterSales-person.Bytakingthefollowingrecommendedcourses,yourCoun-terSalespeoplewillbereadysoonertodotheirjobssuccessfully.

Counter Salesperson Product Needs AssessmentTheCounterSalespersonProductNeedsAssessmenthelps identify the present knowledge gaps of a counter salesperson. These are linked to specific

training resources that can be used in developing the knowledge of the employee.

Counter Salesperson WorkshopThis workshop, targeted to new counter salespeople, provides valuable techniques to help them become moresuccessfulintheirnewjobrole.

FastStart Orientation LAP – Counter SalespersonFastStart LAPFastStartorientationforcountersalespeopleis designed to help an employee that is either

new to the NAPA system, or transitioning to the counter, become comfortable in their new environment and become productive more quickly. FastStart Orientation DVDAnaccompanyingvideoguidesyouthroughNAPA’shistoryoftheautomotive parts industry and includes a glimpse of what the new employeemayexpectonthejob.

FastTrack – Counter Salesperson I LAPs 1-4FastTrackfortheCounterSalespersonIcontainsfourLAPs.AllCashiersandCounterSalesTraineestakethesameLAPs.

Counter Sales IIBy taking the following recommended courses, your more experiencedCounterSalespeoplewillbereadyquickerto dotheirjobandwillhaveopportunitiestocontinuetolearnanddevelop their career at NAPA.

FastTrack – Counter Salesperson II LAPs1-4FastTrackfortheCounterSalespersonIIcontainsfourLAPs.LAPs3and4are electiveeLearningcoursesspecificto automotive systems

Customer Service Excellence Module 1 – Service Skills

Module 2 – Selling Skills

Customer Care Associate (CCA) WorkshopThiscoursejumpstartsthedevelopmentofan employeetobecomeaCustomerCareAssociate (CCA).TheCCAneedstoknowtheactivities required to maintain and improve a retail program.

Parts ProfessionalTraining for the Parts Professional includes four Fast-Track LAPs. Parts Professionals should be ASE Parts Specialist certified.

FastTrack – Parts Professional LAPs 1-4Parts Professional – LAP 1 BrakeSystems

Parts Professional – LAP 2 Belts,Chains&Hoses

Parts Professional – LAP 3 Steering,Suspension,andTPMSSystems

Parts Professional – LAP 4 Starting&ChargingSystemsandServiceAwareness

Parts SpecialistThere are two FastTrack programs for specialists. The Heating and Cooling Specialist has three LAPs and the Paint, Body & Equipment Specialist has four LAPs.

FastTrack – Heating and Cooling Specialist LAPs 1-3

FastTrack – PB&E Specialist FastTrack LAPs 1-4

Please see the 2010 Store Training eCatalog for details7

Delivery Drivers

Online Driver Safety Series - Keep Your Drivers Safe and Accident Free

IntheUnitedStatesalone,EACHDAYtherewillbeover30,000 traffic accidents involving over 50,000 people! Several people will die and many will be seriously injured (source: Smith System). This training will help your drivers from being part of these daily tragedies.

Online NAPA Driver Safety Series Benefits

Online Course 1: The Smith SystemTheSmithSystemisresults-orienteddriversafetytrainingandeducationthatincreasessafetyandreducesthechance ofpotentiallydevastatingliabilityclaims.Itisbeingusedtotraindriversatoverhalfoftoday’sFortune500companies. This course provides driver safety training that delivers proven results in reducing collisions and saving lives.

Online Course 2: NAPA Safe Driving PracticesThiscourseisdesignedspecificallyforNAPADrivers.ItdealswithreallifesituationsthatNAPAdriverswillfaceonadailybasis while on the road.

Distracteddriving,aggressivedriving,andstrategiesfordrivinginadverseweatherandroadconditionsarejustafewofthe covered topics.

FastTrack Delivery DriverThe foundation of Delivery Driver training is FastTrack LAPs. By taking the following recommended courses and delivery methods, your Delivery Drivers will be ready quicker to do their job.

FastStart Orientation – Delivery DriverFastStart Orientation LAP ThisOrientationLAPwasdesignedto provide important information for getting

new drivers acclimated to their new environment, and making them as productive as possible in a shorter period of time.FastStart Orientation - DVD Series There are three video segments available that support the FastStartOrientationProgram:

• WelcometoNAPA• IntroductiontoFastStartandFastTrack• DeliveringNAPAService

FastTrack LAPs – Delivery DriverInadditiontotheorientationandsafety programs,therearefouradditionalLAPs intheDeliveryDrivercurriculum.These

programs cover essential information that will enable the driver to be more productive, while addressing important safety issues.Delivery Driver – LAPs 1-4

FastTrack Bundle – Delivery DriverThis package contains the key programs for a new Delivery Driver bundled together for one low price.

• FastStartOrientationLAPBookletforDeliveryDrivers

• FastTrackLAP1BookletforDeliveryDrivers

• Helps NAPA employees be safer drivers• Reduces potential catastrophic accident claims• Makes content more engaging

• Content available 24/7• Possibly reduces business and

personal auto insurance premiums

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NAPA Training now offers a wide range of Outside Sales training, in a variety of formats that can be grouped together to best fit your training needs.

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SalesPRO Course Descriptions

Outside Sales

Outside Sales Training Courses Include:

• Outside Sales Digest

• SalesPRO Essentials

•SalesPRO Selling Skills

• SalesMASTER Negotiating Skills

• Sales Motivation Audio Series

• Selling By the Numbers The Waterhouse Group

UPDATED

SalesPRO Essentials - eLearning/Self StudyThiscomprehensiveself-studyprogramletstheNAPAstore outside salesperson start training right away – building the foundation by learning successful selling practices and techniques.

SalesPRO Essentials - WorkshopThe workshop version of this course helps new salespeo-ple learn selling skills and techniques while sharing ideas and concerns with other new outside salespeople.

SalesPRO Selling Skills - WorkshopThis interactive workshop introduces you to proven selling skills and techniques uniquely covering both the sales process and the customer purchasing process.

SalesPRO Selling Skills - eLearningThese modules are based on content contained in the SalesPROSellingSkillsworkshop.Theyreinforceclasslearningpointsorserveasstand-alongtraining.

SalesMASTER Negotiating Skills - WorkshopSharpenyoursalesskillsalongsidesomeofthebest salespeopleintheautomotivepartsaftermarket.Skill practice, group exercises, and sharing of ideas help fine tune your consultative selling and negotiating skills in this highly interactive, fun, and rewarding workshop.

Please see the 2010 Store Training eCatalog for details

Newsletters for Ongoing Learning

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Pit Stop

EachPitStopIssuefocusesontechnical/systemsknowledge,NAPA productknowledge,sellingtips,andrelatedproducts.Amini-quizis includedforreview.ChoosebetweenanonlinePDFoptionandpaper. WiththeonlinePDFoption,youreceiveaccesstoallissuesofthe newsletteronNAPAtraining.com.Whenchoosingthepaper(which alsoincludestheonlinePDF),PitStopisdistributedthroughtheDCeachmonth.Itfeatures10employeenewslettersandonemanager’sguide,whichareshrink-wrappedtogether.

Tech’s Edge

Tech’sEdgeisatechnicalnewsletterforyoutodistributetoyourtechniciancustomers.Itcoversdiagnosticsandsystemcomponentsfromtherepairtechnician’spointofview.ChoosebetweenanonlinePDFoptionandpaper.WiththeonlinePDFoption,youreceiveaccesstoallissuesofthenewsletteronNAPAtraining.com.Whenchoosingthepaper(whichalsoincludestheonlinePDF),youreceive50copiespermonthlysubscription.

Outside Sales Digest

TheOutsideSalesDigestmonthlynewslettercontainsmanufacturers’promotions, product advantages, articles about the art of selling, success stories from the field, and much more.

This highly informative and entertaining sales tool contains: • Fascinating sales success stories from stores around the country• Latest product innovations and programs from manufacturers• Useful selling tips from top NAPA salespeople• Inside information from NAPA Headquarters

Online PDF only starting in 2010

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NAPA Training Website

Your one-stop training source on the Internet is www.NAPAtraining.com. The website is available 24/7 and is the most cost effective way to train your employees. Courses are frequently being added to the site. Use the website to do the following:

• Learnaboutnewofferingsandcheckavailabilityofclasses• Registeryourselfandemployeesforclasses• Orderself-studymaterials• Receivee-mailsorfaxestoyourstore(s)tomakeyouawareofupcoming

trainingevents,newworkshops,newon-linecoursesandwebinars.• Managers can maintain employee training history records• TakeonlineeLearningcoursesanytime,anywhere

Setting Up a User ID AccountCalltheNAPATrainingServiceCenterat800-292-6428toestablishanaccount.OncethestoreandyouruserIDarecreated,youhavefullcontrol over adding employee information for tracking.

Accessing the Website1. Onceanaccountissetup,useanInternetbrowserand

enter www.NAPAtraining.com to access the NAPA Training site.2. SelectLogin to enter your user name and password.3. From there explore many links to training courses,

records, and more.

Searching for Training ClassesAfter logging in to the website, access View Classroom/Webinar Schedule tolocateaclassinyourarea.Searchbyclassname,in-structor, or state.

Purchasing TrainingPrior to purchasing training courses on the website, an account must besetup.Onceyouhaveanaccount,ownersandmanagerscanordertrainingandanychargeswillappearonyourDCstatement.

Technical SupportIfyouexperiencetechnicalproblemsorhavequestions,callthe NAPATrainingServiceCenterat1-800-292-6428.Youcanalsosend an email to support@NAPAtraining.com.

Three Ways to Learn!

NAPA Training offers three different ways to purchase online training so that you can choose the training that best fits your specific needs.

Free eLearning CoursesCoursesareavailabletoallNAPAstoresand include140TAMSIIcourses,PartsPROSEvideos,CustomerCareAssociateforManagers,HumanRe-sourcesFormsandTemplates,andaSamplecourse.

Blue PackageThisofferingisthecurrenteLearningsubscriptionwithover270coursesincludingFastTrackLAPs,NAPAAutotechtechnical,SafeDrivingPractices,ASEtestpreparation,MSOffice,CustomerServiceExcellence, and Assessments.

Gold Package - All-Inclusive PackageTheGoldPackageistheBluepackageplusall othereLearningcoursestotalingover300 includingCustomerCareAssociateMerchandis-ing,StoreOperationsManual,OptimizedDeliveryManagement,SalesPROEssentialsandSellingSkillsSeries,LeadershipandSupervisionSeries,andSelfDevelopmentcourses.

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Right people taking the right training at the right time leads to success!Training that fits your busy schedule and tight budget – NAPA has the training you want!

2010 Store Training Brochure

www.NAPAtraining.com

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NAPA Training 50% Co-op Program

TheCo-opProgramreducesthecostoftrainingforstoreowners,managers,andemployees.

Who is eligible to use the 50% Co-op Program?

StoresparticipatingintheNAPANationalAdvertisingprogramareeligibletoapplyfor50percentCo-oponallqualified NAPA training programs.

What courses qualify for the 50% Co-op Program?

QualifiedtrainingprogramsareavailablethroughTAMSunderlinecodeTRNalongwithcurrentpricing.Theco-opproceduresandappropriateclaimform(LineAbbr:TRN,Part#:TCF11)areavailableonthewebsite.

NAPAHeadquarters’trainingmaterialsareavailableundertheTRNlineabbreviationand405-linecodeintheTAMSandDCcomputersystemsforeaseofordering.

TheD.C.’sareencouragedtostocktheappropriateinventoryoftrainingmaterialstobetterserveNAPAstoresand reduce shipping and handling charges.

What courses do not qualify for the 50% Co-op Program?

TWG/VinWaterhouseprogramsforshopownersandtechnicians,R.L.O’Connor&AssociatesPrograms, Manufacturers’schools,clinicsandmedia,NAPAAutotech,NSMS:NewStoreOwnerSchool,Preparationmaterialsfortechnicians,Tech’sEdgenewsletter,ASEEnglish/SpanishGlossary.

How do I apply for my 50% Co-op?

Obtainaclaimform(Part#TCF11)fromyourDCoronlineundertheProgramsandFormsandFlyersmenu. AttachtheDCinvoiceand/ortheTAMSstockreceipt/goldenrodtoserveasproofofpurchase.

Send to: NAPATrainingCo-opCenter c/oITAGroup 4800WestownPkwy.,Suite300 WestDesMoines,IA,50266

When do I receive my reimbursement?

ReimbursementsaremadeasacreditissuedtotheNAPAstoreviatheDC’smonthlystatement.Cut-offdateforprocessingclaimsisthe15thofeachmonth.

• DEADLINE:2009ClaimsduetoNAPAHQ: 3/15/10

• DEADLINE:2010ClaimsduetoNAPAHQ: 3/15/11

More Questions? ContacttheNAPATrainingCo-opAdministratorsat1-800-228-2134or1-515-326-3527.

NAPA Five Star Training Requirements

In 2010, what are the requirements of the Five Star Education component?

TheFiveStarprogramcontinuestohaveanEducationcomponentwhere you can earn 10 points of the 100. There are two elements:

• 24HoursofNAPATrainingcoursesperstore(5points)• Minimumof2ASEPartSpecialistswithaP1,P2,P3,P4orP9

certification(5points)

Amultiple-storegroupneedstoaverage24hoursoftrainingperstore.

HowdoIreceivecreditfortakingtraining?TheNAPATrainingServiceCentertracksthecompletionofcourses.

• eLearningcoursecompletionsareautomaticallyrecordedoncethefinaltestispassed(ifacoursehasafinaltest).

• ClassroomattendanceisrecordedthroughrostersprovidedbyNAPA Training instructors.

Ifyoutakeaself-studycoursesthathasafinaltest,sendinthe completed test and a Training Activity Form to officially record the course completion.

HowdoIearnthe24hours?

TakeoneormorequalifiedNAPATrainingcoursesthattotalto24hours.ChoosefromFastTrackLAPs(paperoronlineeLearning),outsidesalescourses, and management training. More than one person in a store cantaketrainingtomakeupthe24hours.

Followingarestorescenarioswhere24hoursoftrainingistaken:

Scenario1–OnePersonEarningTrainingHours AnewCounterSalespersontakesFastTrackLAPs1,2,and3thatare8hourseach=24hours

Scenario2–MultiplePeopleEarningTrainingHours

• CounterSalespersontakesFastTrackCounterSalesIILAPs1and2thatare6hourseach =12hours

• OutsideSalespersonattendsSalesPROEssentials =8hours

• Store’sRetailSpecialistattendsCCAclass =8hours

Totals to 28 hours

Where do I find the specific courses that qualify for Five Star credit?A detailed list of courses is on the www.NAPAfivestar.com and www.NAPAtraining.com websites.

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• Saves time and money• Employees train with fewer interruptions from work• Accessible from any Internet connection 24/7• Assessments and Completion Tracking• ASE test preparation online courses

Visitusatwww.NAPAtraining.com

• Saves on travel time and money• Instructor-led courses delivered online• Convenient single- and multi-session schedules• Accessible from any Internet connection

• Instructors have store experience and use real-life examples• Mobile -we can come to you!• Performance-based, hands-on training

• In-depth technical course content• Detailed questions and answers• Self-paced learning format

• ASE test preparation manuals

• Tech’s Edge - monthly technical newsletter• Pit Stop - monthly newsletter for counter sales• Communications of the latest industry developments

Knowledge Drives High Performance!

For more information, please contact the NAPA Training Service Center at 800-292-6428.

NAPA Training now offers you a huge variety of convenient, cost-effective ways to train your employees. Just look inside this catalog or visit www.NAPAtraining.com to learn more about all the courses and training materials that are available for 2010. It will be the best learning decision you’ve ever made!

Publications

Self Study

eLearning

Instructor Led Courses

Webinars

TRNSTC10

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