NANCY L. WARREN

(cell) 617-849-4294 -- warrennancy2@gmail.com

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OBJECTIVE: To return to an administrative position that utilizes my many years of office experience in the medical field, administrative and program coordinator positions.

SUMMARY: Dedicated and focused with advanced understanding of customer needs resulting in superior customer service. Excel at prioritizing and completing multiple tasks simultaneously. Following through to achieve goals. Answers high volumes of incoming calls while handling in-person inquires from clients as well as colleagues. Flexible and hardworking with a strong drive to succeed.

HIGHLIGHTS/PROFESSIONAL SKILLS

Microsoft Office Outlook Windows/Excel MediTech/ EMR / MagiInfo

Superb Customer Service Typing / Transcription/Data Entry Internet Research/Filing

Supervisory Experience Training Experience Organization Skills

Excellent Communication Skills Grammar/Proofreading/Editing

Multi-Line Phones Self-Starter Deadline Oriented

EMPLOYMENT HISTORY

COMMONWEALTH OF MASSACHUSETTS / DIVISION OF PROFESSIONAL LICENSURE 01/2011 – Present

Office Specialist - Front Desk Receptionist

Duties include answering multi-line phones for 100+ personnel for 31 registration boards, sorting and date stamping incoming, outgoing mail, filing

Supported various Program Management teams. Coordinated with Program Managers. Corresponded with customers. Managed difficult and sensitive issues. Outstanding ability to manage with varied people and resolve problems Superior organizational and time management skills Excellent data collection and analytic skills

Working with various other offices, including but not limited to, the Accounting Unit, Office of Legal Counsel, Office of Prosecutions, Chiropractors, Allied Mental Health, Occupational Therapists, Physical Therapists, Hearings Officers, Occupational Schools, Office of Investigations, Plumbing, Real Estate

Consistent implementation of outdated contact list for various Boards of the Commonwealth of Mass; researching new laws and policies regarding licensing for consumers.

Implemented various letters for the Real Estate Board to make applications for customers an easier task as walk-ins.

Recording and editing weekly calendar of all Board meetings and hearings for pubic and departmental notification.

Proficient working knowledge of MS Word, Excel and the MagiInfo Program. Scheduling/rescheduling hearings and Board Meetings for public, attorneys and hearings officers. Training of coworkers and staff to provide proper coverage of front desk. All other duties as assigned. Extremely fast-paced.

VARIOUS TEMPORARY EMPLOYMENT AGENCIES 11/2011 – 01/2011

Call Center Representative (Card Fraud Analyst for Major Banking Firm) – 3 month assignment Call Center Representative (Major Boston Teaching Hospital – patient appointments, follow-up care, referrals,

updating pharmaceutical issues) – 3 month assignment

EMCARE, INC. - HOSPITALIST PROGRAM SITE MANAGER/COORDINATOR 3/2009 – 11/2011

Essential Duties and Responsibilities – (Company Contract Ended)

Supervision of four employees Coordinated the professional billing process, requiring considerable amount of data entry. Reviewed medical charts for accuracy and completeness for 14 hospitalists. Copying/faxing/compiling medical records for accuracy. Aided in billing inquiries, complaints and resolutions. Interacted with Site Medical Director, Client Services Manager, National Medical Director, and Director of Documentation Education for documentation problem solving, lack of compliance,

in addition to quality assurance. Served as an effective liaison for patients, RTI, the Inpatient Services Division, Credentialing and the Hospital medical and nursing staff, maintaining patient confidentiality/HIPAA compliance/laws. On-call scheduling for two medical facilities, updated as needed to electronic/written formats. Implemented new office manual for day-to-day procedures to include hospital systems as well as requirements of EmCare. All other duties as assigned. Extremely fast-paced and deadline oriented.

VARIOUS TEMPORARY EMPLOYMENT AGENCIES 2007 – 2009

Provided diverse administrative/secretarial/receptionist support for varied institutions/companies (hospitals, private health care agencies, Federal Government, attorneys, and more).

Duties included receptionist responsibilities, multiline phones, assisting visitors, maintaining calendars, scheduling appointments, medical transcription and standard typing, filing, setting up filing systems, ordering supplies and resolving a range of administrative problems and ordering of archived records.

Provided all delegated duties as requested.

SELF-EMPLOYED MEDICAL TRANSCRIPTIONIST 1985 – 2007

Sound knowledge of advanced medical terminology, anatomy, physiology and disease processes. Excellent knowledge of medical style, grammar and spelling – including the correct use of punctuation and capitalization rules, including meanings of acronyms. Proficient in the four basics work types (History, Physical Exam, Consultation, Operative reports and Discharge Summaries), as well as specialties, including but not limited to Orthopedics, Rheumatology, Dermatology, Pathology and General Medicine.

Detail oriented with a 24-hour deadline to meet daily. Couriering work to various locations when necessary.

EDUCATION

Northeastern University – Boston –English Major, Medical Terminology, Anatomy, Laboratory Path StudiesBentley College – Brookline/Waltham - Business Pre-Law, Accounting

Brewer High School – Brewer, Maine – High School Diploma – Advanced Courses

MISCELLANEOUS

RECENT NOTARY PUBLIC FOR THE COMMONWEALTH OF MASS – Commissioned until September of 2021

PRIOR FEDERAL EMPLOYEE CLEARANCE

PRIOR SPELLING BEE CHAMPION / CLASS TREASURER FOR FOUR YEARS

PREVIOUSLY EMPLOYED AS ADMINISTRATIVE ASSISTANT TO DR. FREDERICK EWALD (A KNEE REPLACEMENT SPECIALIST) AT BRIGHAM AND WOMEN’S HOSPITAL BEFORE BECOMING A WORK-AT-HOME MOM, TAKING HIS TRANSCRIPTION AS WELL AS THAT OF OTHER SURGEONS WITHIN THE GROUP TO BE SELF EMPLOYED.

VOLUNTEER FOR HORIZONS FOR HOMELESS CHILDREN