NAMA’s Supervisor Development Program: Help Your Supervisors Succeed

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NAMA’s Supervisor NAMA’s Supervisor Development Program: Development Program: Help Your Supervisors Help Your Supervisors Succeed Succeed April 26-28, 2010 Chicago, IL McCormick Place West

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NAMA’s Supervisor Development Program: Help Your Supervisors Succeed. April 26-28, 2010 Chicago, IL McCormick Place West. Please mute your handsets Use the mute button Do not place the call on hold to avoid background music. If you need to leave the session, hang up and redial - PowerPoint PPT Presentation

Transcript of NAMA’s Supervisor Development Program: Help Your Supervisors Succeed

Page 1: NAMA’s Supervisor Development Program:  Help Your Supervisors Succeed

NAMA’s Supervisor NAMA’s Supervisor Development Program:Development Program: Help Your Supervisors Help Your Supervisors

SucceedSucceed

April 26-28, 2010Chicago, IL

McCormick Place West

Page 2: NAMA’s Supervisor Development Program:  Help Your Supervisors Succeed

Helpful InstructionsHelpful Instructions

Please mute your handsets◦Use the mute button◦Do not place the call on hold to avoid

background music. If you need to leave the session, hang up and redial

◦Technical support (866) 493-2825During the Q&A session…

◦Use the Q&A menu located in the toolbar, upper left to submit questions

OR◦Un-mute your handset and speak clearly

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ABOUT THE SPEAKERSABOUT THE SPEAKERS

Rick LeffkePresident, R.C Leffke & Associates-25 years+ focusing on organizational change, executive coaching, and the development of organizational leaders using innovative and collaborative means.

Joann DeNardis, PHRAssociate Director, NAMA-10 years+ in human resources including employee relations, recruiting, employment law as well as managing NAMA education programs.

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““WHAT’S IN IT FOR ME?”WHAT’S IN IT FOR ME?”

LEARN from industry leaders and a top professorfrom Michigan State University

Dr. Ron Cichy Jim Proebstle Dan MathewsSchool of Hospitality President, Prodyne, Inc. Executive VP &Business Director COO, NAMA & Professor at MSU

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““WHAT’S IN IT FOR ME?”WHAT’S IN IT FOR ME?”

Gain KNOWLEDGE from an array of topics including but not limited to customer relations, effective employee management, & problem solving

ENHANCE skills to be a more effective manager

NETWORK with peers and exchange best practices

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““WHAT’S IN IT FOR ME?”WHAT’S IN IT FOR ME?”

Return home with a PERSONAL ACTION PLAN for immediate application

◦Customized document created during the program

◦Identify critical “take aways” from each session and overall program

◦Develop actions on how to apply to your own skill set and at your organization

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Daily ScheduleDaily Schedule

Dr. Ron Cichy◦ Monday, April 26

Decision-making; Training & Development◦ Tuesday, April 27

Customer Satisfaction; Effective Communication & Time Management

Rick Leffke◦ Tuesday, April 27

Conflict Management, Effective Negotiations, Handling Customer Relationships & Complaints

◦ Wednesday, April 28 Personal Selling Skills

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Daily ScheduleDaily Schedule

Joann DeNardis◦Tuesday, April 27 on employment law

Jim Proebstle◦Tuesday, April 27 on ACE Problem Solving for

Managers

Dan Mathews◦Wednesday, April 28 on Personal Leadership

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YOUR PERSONAL SELLING SKILLSYOUR PERSONAL SELLING SKILLS

The world we live in is increasingly competitive

In order to compete we need the necessary skills

If you’re not selling, you’re being out soldIt’s everyone’s job to sell...The difference between cost and value"It is true of all companies to grow and succeed. This course offers some great ideas and concepts by some very knowledgeable speakers to take you and your company to the next level. It ’s not only for the new manager, but for the seasoned one.” Guy Shinkle, Dynamic Vending

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BUILDING CUSTOMERS FOR LIFEBUILDING CUSTOMERS FOR LIFE

One retained customer equals thousands of dollars...

The ability to handle complaints effectively...

Managing expectations through strong communications

It starts with your attitude toward your business

“I am so glad I attended this program. I was enlightened with ideas and tools to help improve work relationships, customer retention and overall business.” Lisa Dezember-Mattias, Burdette Beckmann

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www.NAMAOneshow.orgwww.NAMAOneshow.org

NAMA SDP NAMA OneShow

Education programBegins Monday, 4/26

@ noon, ends Wednesday, 4/28 @ 2pm with graduation

Registration provides you with a free badge to the OneShow

Annual one and only trade show for our industry

Begins Wednesday, 4/28 @ 3pm, ends Friday, 4/30 @ 3pm

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ATTEND NAMA ONESHOWATTEND NAMA ONESHOW

3 days access to a completely REDESIGNED, HIGH-IMPACT EXPO

Discuss business SOLUTIONS & observe INNOVATIONS in products & technology

Celebrity KEYNOTE SPEAKERS such as Herman Cain, Mike Ditka, Terry Bradshaw and Ted Koppel

8 cutting-edge COMPLIMENTARY education sessions

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REGISTER TODAY!REGISTER TODAY!

REGISTER AT www.NAMAOneShow.org

$1299 for first attendee, $999 for second attendee from same company

Price includes COMPLIMENTARY BADGE ($129 value!) with each SDP registration

Webinar participants who register to attend SDP will receive $50 credit towards any NAMA publication

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QUESTIONS? QUESTIONS?

CONTACT JOANN DENARDIS, NAMA312/346.0370X229

[email protected]