NAMA’s Supervisor Development Program: Help Your Supervisors Succeed
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Transcript of NAMA’s Supervisor Development Program: Help Your Supervisors Succeed
NAMA’s Supervisor NAMA’s Supervisor Development Program:Development Program: Help Your Supervisors Help Your Supervisors
SucceedSucceed
April 26-28, 2010Chicago, IL
McCormick Place West
Helpful InstructionsHelpful Instructions
Please mute your handsets◦Use the mute button◦Do not place the call on hold to avoid
background music. If you need to leave the session, hang up and redial
◦Technical support (866) 493-2825During the Q&A session…
◦Use the Q&A menu located in the toolbar, upper left to submit questions
OR◦Un-mute your handset and speak clearly
ABOUT THE SPEAKERSABOUT THE SPEAKERS
Rick LeffkePresident, R.C Leffke & Associates-25 years+ focusing on organizational change, executive coaching, and the development of organizational leaders using innovative and collaborative means.
Joann DeNardis, PHRAssociate Director, NAMA-10 years+ in human resources including employee relations, recruiting, employment law as well as managing NAMA education programs.
““WHAT’S IN IT FOR ME?”WHAT’S IN IT FOR ME?”
LEARN from industry leaders and a top professorfrom Michigan State University
Dr. Ron Cichy Jim Proebstle Dan MathewsSchool of Hospitality President, Prodyne, Inc. Executive VP &Business Director COO, NAMA & Professor at MSU
““WHAT’S IN IT FOR ME?”WHAT’S IN IT FOR ME?”
Gain KNOWLEDGE from an array of topics including but not limited to customer relations, effective employee management, & problem solving
ENHANCE skills to be a more effective manager
NETWORK with peers and exchange best practices
““WHAT’S IN IT FOR ME?”WHAT’S IN IT FOR ME?”
Return home with a PERSONAL ACTION PLAN for immediate application
◦Customized document created during the program
◦Identify critical “take aways” from each session and overall program
◦Develop actions on how to apply to your own skill set and at your organization
Daily ScheduleDaily Schedule
Dr. Ron Cichy◦ Monday, April 26
Decision-making; Training & Development◦ Tuesday, April 27
Customer Satisfaction; Effective Communication & Time Management
Rick Leffke◦ Tuesday, April 27
Conflict Management, Effective Negotiations, Handling Customer Relationships & Complaints
◦ Wednesday, April 28 Personal Selling Skills
Daily ScheduleDaily Schedule
Joann DeNardis◦Tuesday, April 27 on employment law
Jim Proebstle◦Tuesday, April 27 on ACE Problem Solving for
Managers
Dan Mathews◦Wednesday, April 28 on Personal Leadership
YOUR PERSONAL SELLING SKILLSYOUR PERSONAL SELLING SKILLS
The world we live in is increasingly competitive
In order to compete we need the necessary skills
If you’re not selling, you’re being out soldIt’s everyone’s job to sell...The difference between cost and value"It is true of all companies to grow and succeed. This course offers some great ideas and concepts by some very knowledgeable speakers to take you and your company to the next level. It ’s not only for the new manager, but for the seasoned one.” Guy Shinkle, Dynamic Vending
BUILDING CUSTOMERS FOR LIFEBUILDING CUSTOMERS FOR LIFE
One retained customer equals thousands of dollars...
The ability to handle complaints effectively...
Managing expectations through strong communications
It starts with your attitude toward your business
“I am so glad I attended this program. I was enlightened with ideas and tools to help improve work relationships, customer retention and overall business.” Lisa Dezember-Mattias, Burdette Beckmann
www.NAMAOneshow.orgwww.NAMAOneshow.org
NAMA SDP NAMA OneShow
Education programBegins Monday, 4/26
@ noon, ends Wednesday, 4/28 @ 2pm with graduation
Registration provides you with a free badge to the OneShow
Annual one and only trade show for our industry
Begins Wednesday, 4/28 @ 3pm, ends Friday, 4/30 @ 3pm
ATTEND NAMA ONESHOWATTEND NAMA ONESHOW
3 days access to a completely REDESIGNED, HIGH-IMPACT EXPO
Discuss business SOLUTIONS & observe INNOVATIONS in products & technology
Celebrity KEYNOTE SPEAKERS such as Herman Cain, Mike Ditka, Terry Bradshaw and Ted Koppel
8 cutting-edge COMPLIMENTARY education sessions
REGISTER TODAY!REGISTER TODAY!
REGISTER AT www.NAMAOneShow.org
$1299 for first attendee, $999 for second attendee from same company
Price includes COMPLIMENTARY BADGE ($129 value!) with each SDP registration
Webinar participants who register to attend SDP will receive $50 credit towards any NAMA publication