NAHTM - National Association of Healthcare Transport ... Sweet It... · Web viewNAHTM’s annual...
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1 How Sweet It Was! Sugar Land, Texas 25!
Transcript of NAHTM - National Association of Healthcare Transport ... Sweet It... · Web viewNAHTM’s annual...
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How Sweet It
Was!
Sugar Land, Texas
25!
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October 7-11, 2015NAHTM’s annual conference, the premier educational event in patient transportation services, provides the latest information on a variety of topics critical to the important role of patient transportation services in healthcare.
Town Square was a fun place to be…shops, dining and cultural events. NAHTM conference attendees did not need to rent a car to travel far to spend time
with their colleagues, friends and/or family every evening. During the Conference, there were several evening music venues just across the road from the Marriot. Town Square boasts over 40 exciting shops and dining
locations. Adjacent malls, all within walking distance boasted more of the same, including cinema and theater.
What a time we had in
Sugarland- a
perfect spot for NAHTM’s
th
Annual Conferenc
e and Expositio
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Wednesday October 7, 2015
Registration-Opening Night!
Once again members eagerly awaited the arrival of our old NAHTM friends to catch up and plan some time together during the days ahead. Noshing on deliciously preparedMexican fare, they caught up, reminisced and talked, talked …and talked!
Members also met some new friends - colleagues who can bring new and exciting perspectives, best practices and trends to our world. There is always something new to learn.
President Pam Douglas-Ntagha and crew greeted all. Her remarks to first time attendees were warm and effusive. It was evident that her belief in the mission of
NAHTM, in the
organization’s power to affect lives was very strong. Pam was very encouraging in her message to our new colleagues… what to expect, who to turn to and how to get involved!
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At the end of the Registration/ Welcome Session, many members drifted off to a most welcoming hotel lobby in small groups or wandered off to explore Sugarland. It was a beautiful evening to be out and about, to meet and greet and to anticipate the adventure of another NAHTM conference!
Thursday, October 8, 2015
Welcome!There was ample time to enjoy the breakfast buffet and fellowship before the Welcome Address by NAHTM President, Dr. Pamela Douglas-Ntagha, Director of Patient Services/MD Anderson Cancer Center. Pam introduced the rest of the NAHTM Executive Board: Secretary Elbert Lewis/ Harris Health and Treasurer Charlotte Cumbo/ MD Anderson Cancer Hospital. Members were reminded to give to the NAHTM charity of choice, Gotta Have Sole, a charitable organization founded by Nicholas Lowinger when he was just 14 years old. Nicholas, a native of Cranston, Rhode Island, collects new shoes that are then distributed to children housed in temporary shelters, as well as homeless Vets, throughout the United States. To date, over 10,000 pairs of shoes in have been distributed throughout 21 states! The goal for 2015 was to raise $750.00. (Note: Ultimately, $ 600.00 was raised…Thank You NAHTM members!)
Measuring the Immeasurable…Workplace ViolenceThe 25 th Keynote Speaker, Dr. Sally Wakefield Gillam, Chief Nursing Officer at St. David’s South Austin Medical Center, delivered a powerful and timely address on the need to prepare our respective staffs to know when and how to prevent work place violence. As this growing phenomenon is happening in schools, college campuses, military bases as well as businesses all over the country, it will be only a matter of time before medical operations, such as hospitals will be impacted. Dr Gillam, a researcher and innovator in nonviolence crises intervention training for healthcare staff, highlighted key strategies to implement this timely, effective and much needed training in our own organizations.
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Let the Breakout Sessions Begin!After a short break, it was on to the first of many breakout sessions delivered by NAHTM members. These sessions proved to reflect the best in Patient Transport, leadership, management tools and innovative thinking!
Making a Connection…The Lunch Plenary Session featured “Captured Moments”, presented by Shawn Roberts, BA, YSP, Resident Regional of Patient Transport Services, Mount Sinai Health Systems. Shawn made the case for the Patient Transporter’s unique position to make frequent and positive connections with our patients, as well as other staff throughout the organization.
Got Technology?The day ended with a Sponsored Symposium: Patient Transport- Using Technology to Drive Efficiency & Service Excellence. Scott Pelrine, Vice President of Business Development/ BEDWATCH. Scott explored compliance to Joint Commission standards, improvement of service delivery and staff morale among the many benefits of incorporating technology tools into the patient transport department.
Kristie Bell, MBA How CHT has Changed Our Transporters for the
Better
Jorie Philippi, MS and Ruthann Walsh, MA Traveling with Tool: On the Road to Certifucation
Peter Van de Kerkhove, MHA Just How Centralized is Your Transport Service Model
Dryck Dyal Little Things Go a long Way
Dr John Ntagha, DNP, MSN, MBA, MA, RN Patient Safety Issues: Where Does the Patient Transporter Fit in?
Charlotte Cumbo, MBA, HCM A Project Management Toolkit: Concepts and Content
Chester Wortham, MA, BS CHT Implementation- You Can Get There from Here
Michele JacksonUsing Lean Thinking & Principles for ContinuousProcess Improvement
Dr. Pamela Douglas-Ntagha, RN, DNP, JD, MBA, MSN and Curtis Moye, BS
How to Create a Business Case to Justify Additional Staff in today’s Healthcare Environment
Deborah Petrucelli, BA Becoming a Star Thrower in this Pay for Performance World
Nanci Hamilton and Craig Hallstrom Reduce Overall Discharge Time and Improve Patient Flow
Sherrillar Tillman The Impact of patient Volunteers in Your Facility
Karl Soderquist, BACleaning and Sanitizing to Control Organisms: an Automated Disinfecting System for Patient Care Equipment
Nebiye Woldehaimanot, BAIt’s Broke, So Let’s Fix It: Reducing Patient Transporter’s Workplace Injuries
2015 Breakout Session Presenters and Topics
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Friday October 9, 2015A Look Back in Time…
During the Silver Anniversary Breakfast Symposium, the Founding Member of NAHTM, A. Laura Durojaiye, MPA, delivered a retrospective on the early years of NAHTM. From the organization’s inception in Atlanta, GA in 1989, to the first conference held in Atlanta in 1990, Laura recounted past tales accumulated during her years of involvement with NAHTM. Her insightful reminiscence put a human face on NAHTM… a testament to all the Patient Transport folks, past and present who put their collective hearts into keeping the idea of NAHTM going strong, enabling NAHTM to reach the ripe old age of 25! And, hopefully, to push into the future for another 25 years!
NAHTM Annual Member’s Business MeetingAfter a short break, the annual business meeting was called to order. The various committees presented their activity and accomplishment during the past year. Several items were discussed and put to vote. Most notably was the election of NAHTM officers. The positions of Vice President and Treasurer were up for election. The incumbents in both positions were re-elected: Treasurer: Charlotte Cumbo- Assoc. Director Patient Transport, MD Anderson
Cancer Center Vice-President: Bobby Williams, Executive with Metropolitan Healthcare Services
NAHTM’S Certified Healthcare Transporter (CHT)Impact Training Corporation principals, Jorie Philippi, M.Ed. and Ruthann Walsh, MA, delivered a review of the transporter certification program that included the NAHTM
Kristie Bell, MBA How CHT has Changed Our Transporters for the
Better
Jorie Philippi, MS and Ruthann Walsh, MA Traveling with Tool: On the Road to Certifucation
Peter Van de Kerkhove, MHA Just How Centralized is Your Transport Service Model
Dryck Dyal Little Things Go a long Way
Dr John Ntagha, DNP, MSN, MBA, MA, RN Patient Safety Issues: Where Does the Patient Transporter Fit in?
Charlotte Cumbo, MBA, HCM A Project Management Toolkit: Concepts and Content
Chester Wortham, MA, BS CHT Implementation- You Can Get There from Here
Michele JacksonUsing Lean Thinking & Principles for ContinuousProcess Improvement
Dr. Pamela Douglas-Ntagha, RN, DNP, JD, MBA, MSN and Curtis Moye, BS
How to Create a Business Case to Justify Additional Staff in today’s Healthcare Environment
Deborah Petrucelli, BA Becoming a Star Thrower in this Pay for Performance World
Nanci Hamilton and Craig Hallstrom Reduce Overall Discharge Time and Improve Patient Flow
Sherrillar Tillman The Impact of patient Volunteers in Your Facility
Karl Soderquist, BACleaning and Sanitizing to Control Organisms: an Automated Disinfecting System for Patient Care Equipment
Nebiye Woldehaimanot, BAIt’s Broke, So Let’s Fix It: Reducing Patient Transporter’s Workplace Injuries
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member survey data upon which the certification program was built. Jorie and Ruthann walked participants through a self-analysis to see if certification was right for their respective staffs and identified various tools, including the completion of a simple grant request, and processes that would aid the Transport manager to bring certification to their transport staff.
Panel Discussion: Violence, Disasters, Computer Hacking-Protecting the
Patient Transportation Team- Dr. Pamela Douglas-Natagha, Moderator
Friday October 9, 2015Annual NAHTM Exposition Kicks Off!
On Friday at 12 Noon, members headed to the Marketplace Lunch with our 2015 Exhibitors! This luncheon with NAHTM vendors gave members a preview of products on hand to chat with the vendors. The lunch proved an excellent ice-breaker, especially for those first time conference attendees…vendors and NAHTM members alike! The committee went outside the box and recruited both retail and educational exhibitors.
ALCO Sales and Service Co.: Experience the ALCO advantage for all your wheelchairs needs!
Steve Knorps at [email protected]
Jim Arentz at [email protected]
Metropolitan Healthcare Services: an industry leader in providing support services in healthcare facilities throughout the U.S.!2015 Conference Sponsor: conference bags
Bobby Williams at [email protected]
A.R.C.: The Patient Transportation Company!*The inaugural recipient of the NAHTM Exhibitor of the Year award, 2012*
Cindy Houser at [email protected]
PHS WEST, INC: Custom Solutions for Supply, Equipment, Transport and storage-creators of the Ergo-Express, a 750 lb. capacity motorized transport chair.
www.phwest.com
aXtra Hand LLC: IV pole clamping systems designed to keep patients and staff safe as well as improve transport productivity
Stryker Corporation: We Make a Difference! Innovative design and functionality abounds in the new Stryker Prime Transport Chair
2015 Transportation Exhibitors
A national panel of experts addressed these 3 problems that can affect healthcare organizations across the globe, not just in the U.S. The threat of cyber attack, natural and man-made disasters as well as the increasing incidence of violence in the workplace should and does weigh heavy in the back of hospital administrators’ collective minds. Excellent and timely information was supplied in response to the thoughtful questions posed to Dr Sally W. Gillam, DNP, MAHS, RN, CNO St David’s South Austin Medical Center * Devina Patel, MS, CHSP, Director Environmental Health and Safety/ MD Anderson cancer Center * Shawn Roberts, BA, YSP, Patient Transport Services, Mount Sinai Health Systems * Ricci Sanchez, MBA, FACHE, VP Clinical Integration/Harris Health System * Joel Shaubert, MSEE, Chief Technology Officer, BedWatch
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Innovative Workflow Technologies: Improving the healthcare experience through technology –Capacity, Care, Communications and Compliance systems.
Heather Galanos at [email protected]
Tele-Tracking Technologies, Inc: Connecting Patient Flow and Patient Care™*The 2013 recipient of the NAHTM Exhibitor of the Year award*2015 Conference Sponsor: name tags
Tom Perry at [email protected]
The Hubscrub Company: Hug a Hubscrub! : your automated cleaning and infection prevention system!
Karl Soderquist at [email protected]
Vocera Communications: Empower your team through intelligent, real-time communications in mission-critical mobile environments!
Don Pitre at [email protected]
2015 Retail & Educational ExhibitorsNAHTM: the National Association of Healthcare Transport Management www.nahtm.orgThe premiere global resource for hospital-based management responsible for patient, equipment and related items. The mission of NAHTM is two-pronged:
Dedication to the professional development and education for transport management as well as their staff
An ongoing mission to provide continuous practice improvements and standardization within respective member departments.
University of Houston-Clear Lake (UHCL):UHCL offers an MBA program –classroom and online-designed to meet your present and future needs in 7 concentrations – Environmental Management, Finance, Human Resource management, International business, Leadership, Management IS and Management of Technology.UHCL’s MBA program was ranked one of the “Top Ten Best Buys” in the Contry by GetEducated.com
Lana Buzuk [email protected]
ALCO Sales and Service Co.: Experience the ALCO advantage for all your wheelchairs needs!
Steve Knorps at [email protected]
Jim Arentz at [email protected]
Metropolitan Healthcare Services: an industry leader in providing support services in healthcare facilities throughout the U.S.!2015 Conference Sponsor: conference bags
Bobby Williams at [email protected]
A.R.C.: The Patient Transportation Company!*The inaugural recipient of the NAHTM Exhibitor of the Year award, 2012*
Cindy Houser at [email protected]
PHS WEST, INC: Custom Solutions for Supply, Equipment, Transport and storage-creators of the Ergo-Express, a 750 lb. capacity motorized transport chair.
www.phwest.com
aXtra Hand LLC: IV pole clamping systems designed to keep patients and staff safe as well as improve transport productivity
Stryker Corporation: We Make a Difference! Innovative design and functionality abounds in the new Stryker Prime Transport Chair
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Damsel in Defense: Equip women with products that can protect them; Empower women to protect themselves; Educate women with self defense training!
Stefanie Bohuslav at www.stunningstef.com
Pazazz Accessories: a distinct line of classic and modern, yet affordable, jewelry. Shop online 24 hours; host a home or catalog show and win free jewelry
Karen Gooden at www.tracylynnjewelry.net/14400
N. Jones Events & More: N. Jones is your one stop, comprehensive shop for all your event needs! N. Jones offers packages to suit any budget!
Nicole Jones at [email protected] orwww.njonesevents.com
Resume Gypsy.Com: “When your resume needs a magic wand!” Stop struggling to get it right and turn to…
Erika E. Hayes at [email protected]
Tupperware: new and innovative food preparation and storage products for any kitchen! These products can help you get organized, keep foods fresh longer and grocery costs down as well as reduce meal prep time.
Lidia Godrey at [email protected]
Younique: an innovative, fresh and exciting million dollar cosmetic and skin care company that will uplift and empower women everywhere. These products help a global family of women realize their potential for personal growth and financial reward.
Twyla Abram at [email protected] orwww.LashLyfe.com
Saturday, October 10, 2015
Are You Prepared?The day kicked off with a Breakfast Plenary Session addressing the preparedness of a transport department when faced with the impact of a natural disaster. To get her message acrosshe presenter, Devina Patel, MS, CHSP, Director of Environmental Health and Safety at MD Anderson Cancer Center, focused on how her organization prepares for the annual hurricane season. This session outlined ride out and recovery team process on the institutional level as well as on the departmental level. A discussion on the ride out process for the transportation department proved very informative and useful.
More Breakout Sessions…The member’s really stepped up to the plate this year. The range of session topics was superlative and content of each breakout was timely, well organized and beautifully presented! So many sessions, it was so hard to choose…
TeleTracking Evolves …Again
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During the Industry Sponsored Lunch Symposium, Tom Perry, MA, proved that TeleTracking is ever on the forefront of technology. Throughout his presentation, Tom revealed why TeleTracking is on the cutting edge of Care Support solutions and automation.
Party On With Our VendorsFollowing the Lunch Symposium, the members were treated to a hands-on learning experience, viewing and trying out the latest in equipment and technology at the annual NAHTM Exhibitors Marketplace . The inclusion of retail vendors into the mix was a definite winner! Throughout the afternoon merriment and laughter reigned. Games were played, member names were drawn for the many varied and valuable prizes and more great food was served! However, all good things must come to an end and soon it was time to move on and get some rest…and then to continue to “party on” at the evening’s Silver Anniversary Awards and Recognition Gala!
The Marriott Sugar Land Grand Ballroom was an elegant backdrop for this special NAHTM event. Celebrating 25 years of promoting excellence in
hospital-based patient transportation was certainly a milestone achievement for NAHTM. It was evident that the NAHTM Networking Committee, along with Marriott Sugar Land staff, pulled out all the stops to
make this Gala extra special.***
Cocktail hour started promptly at 6:00 PM.the fabulous vocals and musicality of the Prime
Time Band quickly got the party off to a great start. In no time members were up on the floor, dancing
away. At 7:00 PM NAHTM’s ever gracious Mistress of
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Ceremonies, Shelly Martin, welcomed all. After a few remarks from the gala’s sponsor, David Kraeger of Bedwatch and the Blessing of the Food, provided by
Shanicca Joshua, members dug into a scrumptious meal. Center-cut Filet of Beef Oscar definitely was a winner!
***Remarks by NAHTM President Dr. Pamela Douglas-Ntagha,
RN, JD, DNP where then followed by the Recognition of Podium Presenters. Pam was joined by NAHTM Secretary
Elbert Lewis and Treasurer Charlotte Cumbo in presenting of the plaques to all presenters.
***Next up was the Exhibitor of the Year Award. Before naming th3m 2015 winner, Pam announced that the
award from then forward would have a new name: The A. Laura Durojaiye Award, in honor of the founding member of NAHTM. Laura was speechless and
overcome with joy but managed to present the award to the 2015 winner, BedWatch!
*** The Deborah Cox Distinguished Member of the Year Award is the award given to a NAHTM member who gives exemplary service and contributions to NAHTM
over the past year. The 2015 recipient was the best choice…Peggy Thiele, Senior Manager, Operations Brand Support – Patient Transport
at Sodexo was as overcome with emotion as laura but was very happy to accept this honor. Having worked very hard with the President, TeleTracking
and the Benchmark Committee, her recognition was well deserved.***
After some encouraging and inspirational remarks from remarks from the President, the awards and recognition portion of the evening concluded. The Prime Time Band revved up their sounds and the crowd went wild…the dance
floor was packed and the party went on…and on.
Sunday October 11, 2015…and Time to Say Good-By…
But not until the icing on the cake! Benchmarking Project - Year One
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The last day of the 25th NAHTM conference was significant in that long awaited advancements in establishing NAHTM Benchmarks were to be announced by the Benchmarking Project Committee:
Dr. Pamela Douglas-Ntagha, Chair Thomas Perry, Sr. Product Manager/ TeleTracking Peggy Thiele, Sr. Product Manager / Sodexo Lakita Pogue, Patient Transport Manager / University of Michigan Caleb Ulrey, Intergration Service manager / TeleTracking Richard Van-Newkirk/ TeleTracking
The Committee reported out the processes employed, utilizing input from over 20 NAHTM/Teletracking client hospitals. The transport statistics from these hospitals were analyzed to establish some initial comparative metrics:
Response and Completion Times Delay impact Productive vs. available times Dispatches per hour
Further “what next” discussions centered on finalizing the details of the program and eventually allowing all NAHTM members to compare their like statistics on an ongoing basis. Conference 2016 will be that year!
***Closing Session: After the Benchmark Session, members joined the Executive Committee for closing remarks as well as any feedback on conference 2015 and ideas for conference 2016. Though last, not least…a very important role in playing a part ensuring another successful conference!
So Long and on to Atlanta!
26 Years of NAHTM…Facing the
Challenges in Healthcare!
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26 Years of NAHTM…Facing the
Challenges in Healthcare!
