Näringslivsdagen 2010. Jarnheimer customer focus eng
19
1 LARS-JOHAN JARNHEIMER Customer focus
-
Upload
alands-naeringsliv -
Category
Business
-
view
377 -
download
1
description
Ålands Handelskammare, Näringslivsdagen 2010
Transcript of Näringslivsdagen 2010. Jarnheimer customer focus eng
1
LARS-JOHAN JARNHEIMER
Customer focus
2
The Challenger 1 (3)
3
The Challenger 2 (3)
4
The Challenger 3 (3)
5
Hurry up, Hurry up !!!
6
Serve the Customer !!!
Put your fingers in the
jar !
7
Unite cultures
- without battles in the backyard
(technology/marketing)
8
THE HOT-DOG STAND
”The one standing closest to the pan makes the mash”
9
Management meetings
become
information meetings
10
Be different !
11
There are no mature markets
- only mature management
12
Let go of the fools !
13
Five simple truths 1 (5)
When others talk
about future,
talk about presence
14
Five simple truths 2 (5)
When others talk
about visions,
talk about reality
15
Five simple truths 3 (5)
When others talk
about possibilities,
talk about simplicity
16
Five simple truths 4 (5)
When others talk
about customers,
talk with the
customer
17
Five simple truths 5 (5)
When others say
price image,
say price tag
18
Be on time
Call back
Don’t lie
Don’t use the customer’s parking
lot
19
Questions ?
