N-TEN Session 3BTransition to Sustainability-

Field Operations and Support

Larry Wentz, ModeratorNational Defense University

Center for Technology and National Security Policy17 October 2005

Session Participants

• Rafal Rohozinski, Advisor to UN and other International Organizations (By phone from Gaza)

• Alfred Nakatsuma, USAID/OTI

• Dr. Gary Garriott, Winrock International

• Dr. Eric Rusten, AED Center for Applied Technologies

Take Aways

• Understanding affected nation information culture and needs – How is information used and how do they get information– Intended and unintended consequences of ICT modernization

• Information Communications Technology (ICT) is an enabler– Security, governance, economic and social well-being capacity building – Needs to be given early priority and attention for recovery,

reconstruction and development• Need an ICT capacity building strategy and plan

– Guide investments and synchronize implementation – Business practices to plan, manage, operate and sustain ICT

capabilities

Time Phased Situation

Natural orManmade Disaster

Affected NationBefore Incident “Baseline ICT”

Affected Nation“Developed ICT”

Affected NationAfter Incident“As Is ICT”

Responder, Surge and Recovery ICTCapacity Building

ICT Capacity Building

Reconstruction

Lines of Operation for Recovering, Reconstructing, Developing and

Sustaining Affected Nation ICT

Public Telecommmunications (PSTN, Cellular, Data Networks, Tx)

Ministry ICT

Kiosks (Call Centers, Internet Café)

Military and Border Security

Governm

ent and Private S

ector ICT

Ministry ICTMinistr ICT

Ministry ICT

Government Leaders

Emergency Services (Police, Fire, Rescue)

Judicial and Penal System

(Surge capacity + Recovery + Reconstruction + Development)

Mass Public Communications (Face-to-Face + Speakers + Radio/TV + Print )

Kiosks (C

all Centers, Internet C

afé)

Affected Nation Information and ICT Capacity Building

Multinational Responders (Mil, Civ Gov’t, IO, NGO)

Nation ICT (Surge capacity, Recovery, Reconstruction, Development, Sustain)

Mass Public Communications (Face-to-Face + Speakers + Radio/TV + Print )

Kiosks (Call Centers, Internet Café)

Surge C

apacity Recovery

Reconstruction

Development

Sustainment

Responder ICT

Affected Nation ICT Capacity Building(Military, Civilian Gov’t, IO, NGO, Industry)

Public Communications

Business Process Model for Planning,Recovering, Reconstructing and Developing

Affected Nation ICT

SustainmentICT Policy, Regulations and LawsMilitary C3Emergency Services

•Police, Fire, RescuePublic Voice and Data Services

•Coverage•Local, Regional •International Access

•Functional Capabilities•PSTN•ISP/Internet•Cellular/Wireless Data•Transmission

•Microwave/Fiber/Cable•Satellite

•Radio/TV/Print•Business practices

Government Nets•Communications

•Cellular and Voice Switched•HF, VHF, UHF, Satellite

•Information Systems•e-Government/Ministries•e-Education/Health•e-Commerce

Affected Nation ICTPre-incident Planning

Military orCivilian Lead

Civilian Lead

ICT “As IS”Assessment and Surge/Recovery

ICT Reconstruction

Security (Military C3 and

Emergency Services ICT) andGovernance

Public, Civil Gov’t, andEmergency Services ICT

Incident (Natural Disaster or Conflict) Response

Info and ICT ServicesCMOC/CIMIC CtrCell on WheelsWiFi Hot SpotsKiosks•Call centers•Internet cafésLMR, HF, VHF, UHFSatellite phonesAM/FM Radio/PrintDistribute free•Cell phones•Laptops•AM/FM radios

Info and ICT ServicesHIC/IMCCellular,Wireless DataInternet/ISPs,PSTN,TxVSAT Nets, Satellite phonesKiosks•Call centers, Internet cafésLMR, VHF, UHFAM/FM Radio/TV/Print

Transition toNation andPrivate ICT Industry InvestmentsICT Recovery Plan

ICT Reconstruction and Development Plan

ICT Strategic Plan(the “To Be”)Information cultureICT Policy/LegalVisionStrategyArchitecturePlanFunding Implementation---------------------Baseline ICT(the “As Is”)Population informationculture and habitsICT Policy and LegalInfrastructureCoverage/CapacityFunctionalityA/O/M and Net/Sys MgtBusiness practicesMgt/Technical skillsSuppliers and logistics

Civil-Military

ICT

Deve lop

me n

t

Way ahead

• Create an environment of willingness to cooperate and share information

• Develop affected nation ICT business models– Responding and capacity building – Long term sustainment of services

• Create toolkits and best practices