MythBusters QA Edition: Are Hard Skills Harder than Soft Skills?
-
Upload
snejina-lazarova -
Category
Career
-
view
238 -
download
6
Transcript of MythBusters QA Edition: Are Hard Skills Harder than Soft Skills?
2
МЕSnejina LazarovaQA trainerProject Manager at Telerik
3
Hard Skills vs. Soft Skills
4
myth
5
Success in getting, keeping, and advancing in a job depends 85% on “people skills,” or soft skills, and only
15% on technical skills.
Harvard University
The Carnegie Foundation
The Stanford Research Institute
6
% of top performers are also high in EI
7
% of employers are looking for a “cultural fit” over skills in their next hire
8
% of work satisfaction is determined by the relationship a worker has with his/her boss
9
10
HARD SKILLS
• IQ
• Same situation, same rules
• Direct path
SOFT SKILLS
• EI
• Same situation, different rules
• There aren’t any easy step-by-step instructions
Soft Skills
11
Tribal
Conventional
12
Communication
Skills
Thinking
Listening
Speaking
Nonverbal
13
listening
14
“Most people do not listen with the intent to understand, they listen with the intent to
reply.”
― Stephen R. Covey
15
attention to detail
16
17
problem solving and analytical skills
18
19
Soft Skills
20
Tribal
Conventional
skills in dealing with difficult/unexpected situations
21
managing upwards
22
23
self-promotion skills
24
confidence &
competence25
Books
How to Win Friends and Influence People by Dale Carnegie
The 7 Habits of Highly Effective People by Stephen R. Covey
Emotional Intelligence by Daniel Goleman
Power Listening by Bernard T. Ferrari
Thinking, Fast and Slow by Daniel Kahneman
26
27
28
THANKS.Snejina [email protected]