myBETAapp Instructions for Use · 2020-05-14 · the latest information about obtaining myBETAapp...

23
1 myBETAapp™ Instructions for Use Contents 1 Overview of myBETAapp ......................................................................................... 1 2 myBETAapp User Interface ...................................................................................... 2 3 Installing myBETAapp ............................................................................................. 3 4 Launch and Configuring myBETAapp......................................................................... 4 4.1 Launching myBETAapp ........................................................................................... 4 4.2 Registering for a myBETAapp Account ...................................................................... 5 4.3 Logging in to myBETAapp ....................................................................................... 6 4.4 Configuring myBETAapp.......................................................................................... 6 5 Connecting BETACONNECT Autoinjector to myBETAapp ............................................ 12 6 Determining when an Injection is Scheduled ........................................................... 14 7 Finding the Injection Site for a Scheduled Injection .................................................. 16 8 Recording an Injection Manually ............................................................................ 16 9 Recording an Injection with a BETACONNECT Autoinjector ........................................ 18 10 Logging Out of myBETAapp ................................................................................... 19 11 Troubleshooting and Frequently Asked Questions ..................................................... 19 1 Overview of myBETAapp myBETAapp is designed to assist you with managing your injections. It provides you with tools to record injection information and a calendar of your scheduled injections. myBETAapp includes the following features and functions: 1. Display scheduled injections according to the injection routine, i.e., one injection every other day. 2. Display suggested injection sites on the body, based on the injection sites shown in the full Prescribing Information for BETASERON ® (interferon beta-1b). 3. Display a monthly calendar of recorded, missed, and scheduled injections. 4. Connect to BETACONNECT™ autoinjector via USB or Bluetooth, and transfer injection data recorded with the autoinjector. These injections will be displayed in the CALENDAR and INJECTIONS views. 5. Send a notice to record injection data to you via push notifications to your smartphone or mobile device. 6. Record indicators of health and wellness and summary of the information in a chart, for your personal use. 7. Allow you to share your injection history information with a BETA Nurse and your healthcare professional team, such as your doctor and your pharmacist. 8. Allows you to receive in-app messages from a BETA Nurse. 9. Export of injection history as a PDF document or as a CSV (comma separated value) file. This enables you to download and print out a copy of your injection history. 10. Receive information messages from the myBETAapp administrator. The notice from myBETAapp to record injection data is independent of the injection reminder feature found on the BETACONNECT autoinjector. If you have the injection reminder switch enabled on your BETACONNECT autoinjector, you may get a reminder from the BETACONNECT autoinjector and a notice to record injection data from myBETAapp, at different times. Make sure that you only take your medication as prescribed by your physician.

Transcript of myBETAapp Instructions for Use · 2020-05-14 · the latest information about obtaining myBETAapp...

Page 1: myBETAapp Instructions for Use · 2020-05-14 · the latest information about obtaining myBETAapp for your system at For desktop and laptop computers: 1. Download myBETAapp for Microsoft

1

myBETAapp™ Instructions for Use

Contents 1 Overview of myBETAapp ......................................................................................... 1 2 myBETAapp User Interface ...................................................................................... 2 3 Installing myBETAapp ............................................................................................. 3 4 Launch and Configuring myBETAapp......................................................................... 4 4.1 Launching myBETAapp ........................................................................................... 4 4.2 Registering for a myBETAapp Account ...................................................................... 5 4.3 Logging in to myBETAapp ....................................................................................... 6 4.4 Configuring myBETAapp .......................................................................................... 6 5 Connecting BETACONNECT Autoinjector to myBETAapp ............................................ 12 6 Determining when an Injection is Scheduled ........................................................... 14 7 Finding the Injection Site for a Scheduled Injection .................................................. 16 8 Recording an Injection Manually ............................................................................ 16 9 Recording an Injection with a BETACONNECT Autoinjector ........................................ 18 10 Logging Out of myBETAapp ................................................................................... 19 11 Troubleshooting and Frequently Asked Questions ..................................................... 19

1 Overview of myBETAapp

myBETAapp is designed to assist you with managing your injections. It provides you with tools

to record injection information and a calendar of your scheduled injections. myBETAapp

includes the following features and functions:

1. Display scheduled injections according to the injection routine, i.e., one injection every

other day.

2. Display suggested injection sites on the body, based on the injection sites shown in the

full Prescribing Information for BETASERON® (interferon beta-1b).

3. Display a monthly calendar of recorded, missed, and scheduled injections.

4. Connect to BETACONNECT™ autoinjector via USB or Bluetooth, and transfer injection

data recorded with the autoinjector. These injections will be displayed in the CALENDAR

and INJECTIONS views.

5. Send a notice to record injection data to you via push notifications to your smartphone

or mobile device.

6. Record indicators of health and wellness and summary of the information in a chart, for

your personal use.

7. Allow you to share your injection history information with a BETA Nurse and your

healthcare professional team, such as your doctor and your pharmacist.

8. Allows you to receive in-app messages from a BETA Nurse.

9. Export of injection history as a PDF document or as a CSV (comma separated value)

file. This enables you to download and print out a copy of your injection history.

10. Receive information messages from the myBETAapp administrator.

The notice from myBETAapp to record injection data is independent of the injection

reminder feature found on the BETACONNECT autoinjector. If you have the injection

reminder switch enabled on your BETACONNECT autoinjector, you may get a

reminder from the BETACONNECT autoinjector and a notice to record injection data

from myBETAapp, at different times. Make sure that you only take your medication

as prescribed by your physician.

Page 2: myBETAapp Instructions for Use · 2020-05-14 · the latest information about obtaining myBETAapp for your system at For desktop and laptop computers: 1. Download myBETAapp for Microsoft

2

You must have an active internet connection to use myBETAapp. You do not need an

internet connection to use the BETACONNECT autoinjector.

To protect your phone, tablet and computer running myBETAapp, please ensure it is

always up-to-date with the latest security updates.

2 myBETAapp User Interface 1. Colors: myBETAapp uses different colors and symbols in a consistent manner

throughout the app:

myBETAapp uses three colors to represent injection activity:

Green indicates a recorded injection

Red indicates an injection not recorded

Blue indicates a scheduled injection

For example, you may see a diagram of the body showing various injection sites. The

green color indicates sites where injections were recorded; the blue color indicates

where injections are scheduled.

2. Icons: myBETAapp uses icons to indicate important functions. For example, the icon

always represents help or a legend describing what you see on the current screen.

3. Buttons: The primary buttons in myBETAapp™ are blue, with white text.

Page 3: myBETAapp Instructions for Use · 2020-05-14 · the latest information about obtaining myBETAapp for your system at For desktop and laptop computers: 1. Download myBETAapp for Microsoft

3

4. Menu: The main screens in myBETAapp are accessed via the MENU.

For desktop and laptop computers:

The MENU is always visible to the left of the

main features.

For smartphones and mobile devices:

The MENU is hidden by default. Tap the

icon in the top left corner of the screen to

reveal the MENU. To hide the MENU, tap on

the icon again.

3 Installing myBETAapp To use myBETAapp, you must first install it on your computer or mobile device. You can find

the latest information about obtaining myBETAapp for your system at www.betaseron.com

For desktop and laptop computers:

1. Download myBETAapp for Microsoft

Windows or Apple Mac from

www.betaseron.com.

2. Find the downloaded installer. If you

do not know where to find the

installer you downloaded, see “Where

can I find the myBETAapp installer

that I downloaded on my computer?”

in Frequently Asked Questions.

3. Double-click the installer to begin the

installation process. When prompted,

select your language from the list of

options.

For smartphones and mobile devices:

Find a link for the app on

www.betaseron.com or download and install

the app from the Apple App Store (Apple iOS

devices) or Google Play (Google Android

devices).

Page 4: myBETAapp Instructions for Use · 2020-05-14 · the latest information about obtaining myBETAapp for your system at For desktop and laptop computers: 1. Download myBETAapp for Microsoft

4

4. Select an installation folder or select

Next to accept the default location.

Select Finish to complete the

installation.

You should always use the newest version of myBETAapp. If a newer version is

available, you will be asked to update or repeat the installation to install the newest

version. Do not delete the current version you have on your computer or mobile

device. Keep the current version and update it by downloading the most recent

version.

4 Launch and Configuring myBETAapp

4.1 Launching myBETAapp

After you have installed myBETAapp on your computer or mobile device, you must launch the

app to access its features.

Look for the myBETAapp icon.

For desktop and laptop computers:

Find and double-click the myBETAapp icon on

your desktop to launch myBETAapp.

Microsoft Windows: You can also find the

myBETAapp icon in your system tray. Click

the icon and select View and record

injections to access myBETAapp.

Apple Mac: You can also find the

myBETAapp icon in the menubar at the top of

the screen. Click the icon and select View

and record injections to access myBETAapp.

For smartphones and mobile devices:

Find and tap the myBETAapp icon on your

screen to launch myBETAapp.

Page 5: myBETAapp Instructions for Use · 2020-05-14 · the latest information about obtaining myBETAapp for your system at For desktop and laptop computers: 1. Download myBETAapp for Microsoft

5

4.2 Registering for a myBETAapp Account

To use myBETAapp, you must log in with a user account and password. If you do not already

have an account, you can register for one the first time you launch myBETAapp on your

computer or mobile device.

1. When prompted to log in, select Create New Account just below the login area. This will

open a web browser on your computer or mobile device.

2. You will be prompted to enter a code from your BETASERON® drug packaging to

continue the registration process. Please have a package of BETASERON® handy when

setting up the app.

3. Provide the details requested on the registration screen. These details include your

name, email address, a password that you will use to keep your account secure, and

other contact information.

You will receive an email to the email address you used for registration. It may take

up to one (1) hour to receive the email message. You must select the link in the

Page 6: myBETAapp Instructions for Use · 2020-05-14 · the latest information about obtaining myBETAapp for your system at For desktop and laptop computers: 1. Download myBETAapp for Microsoft

6

email message to activate your account. Until you do this, your account will not be

active and you will not be able to use myBETAapp.

4.3 Logging in to myBETAapp

To log in to myBETAapp, enter the email address and password you provided while registering.

If you do not provide a valid email address or password, myBETAapp will display an error

message. You may re-enter the email address and password.

If you do not remember the password you used to set up your account, you may reset your

password on the login screen. Refer to the Frequently Asked Questions for more details.

You must enter your email address and password at every login for security reasons. However,

you can decide to let myBETAapp remember your login for 90 days if you prefer that. Refer to

the Frequently Asked Questions for more details.

When you log into myBETAapp you may be prompted to read and accept a disclaimer,

product safety information, or other content before you can proceed.

4.4 Configuring myBETAapp

When you log into myBETAapp for the first time, you will be presented with options to

personalize your app experience. If you later wish to change your settings, you may do so

using the SETTINGS screen.

Follow the on-screen prompts to configure myBETAapp. Options that you can configure

include:

Page 7: myBETAapp Instructions for Use · 2020-05-14 · the latest information about obtaining myBETAapp for your system at For desktop and laptop computers: 1. Download myBETAapp for Microsoft

7

Time Zone Select Time Zone to set your time zone. The time zone you specify is

used to send you a notice to record injection data at the correct time

and to show recorded injections in local time. Remember to update the

time zone when you travel.

Select Save to store your settings.

Injection

Scheduling

Select Injection Scheduling to customize myBETAapp to your injection

schedule and details.

Setting Your Injection Schedule

To provide you with an accurate calendar of scheduled injections,

myBETAapp must know when you last injected or when you plan to

inject. myBETAapp will schedule one injection every other day.

Page 8: myBETAapp Instructions for Use · 2020-05-14 · the latest information about obtaining myBETAapp for your system at For desktop and laptop computers: 1. Download myBETAapp for Microsoft

8

If you have already started taking your injections, select “Yes”

when prompted:

1. Select Last Injection Date to select the date of your last injection.

2. Select your last injection site on the body diagram.

a) Use the Show Front View button to show the front or Show

Back View to show back of the body diagram.

b) Select the region of the body containing your last injection

site.

c) In the enlarged portion of the diagram, select your last

injection site. When you click or tap it, it will change to a

green circle with white check mark ( ). This indicates that

you have selected it as your last injection site.

d) When you have finished selecting your last injection site,

select Done.

If you have not started taking your injections, select “No” when

prompted and then select the date of your first injection.

Adjusting Next Injection Site Suggestion

By default, all injection sites shown in the BETASERON® prescribing

information are included.

To adjust the sites that are included in your next injection site

suggestion:

1. Select “Yes” when asked, “Do you want to customize your

injection sites?”

Page 9: myBETAapp Instructions for Use · 2020-05-14 · the latest information about obtaining myBETAapp for your system at For desktop and laptop computers: 1. Download myBETAapp for Microsoft

9

2. Use the Show Front View button to show the front or Show Back

View to show back of the body diagram.

3. Select a region of the body containing the site or sites you wish

to modify.

4. In the enlarged portion of the diagram, select a site you wish to

change. When you click or tap it, it will change color as:

Green with white check mark: The site will be included in the

injection suggestions.

Red with white X: Not included, this site will not be

suggested.

5. When you have finished adjusting the sites in that region of the

body, select Done.

6. Repeat for each region of the body for which you wish to

customize the included suggested injection sites.

You must include a minimum of two injection sites in your

injection site suggestions.

Select Save to store your settings.

Reminders Select Reminders to configure injection data recording notifications,

which will be delivered to you via push notifications to your smartphone

or mobile device. This is a helpful reminder to make sure your injection

data is being recorded on a regular basis. See sections 8 and 9 of these

instructions for guidance on how to record injection data

Page 10: myBETAapp Instructions for Use · 2020-05-14 · the latest information about obtaining myBETAapp for your system at For desktop and laptop computers: 1. Download myBETAapp for Microsoft

10

1. Indicate the time of day at which you typically take your

injection.

2. Slide the toggle switch to Yes for “Receive Push Notification

Reminders” to enable push notification reminders.

3. If you do not wish to receive push notification reminders, slide

the toggle switch to No to disable push notifications reminders.

Select Save to store your settings.

If you wish to receive push notification reminders, please ensure

your smartphone or mobile device allows receiving push

notifications from myBETAapp.

Reminders will not be available unless you have enabled sharing

of your recorded injection history with your healthcare team.

Setting access to

injection history

data by your

BETA Nurse and

your team of

Healthcare

Professionals

helping you with

your treatment

(your doctor and

your pharmacist)

When you first set up the app, access to the injection history data by

your healthcare team is already enabled.

A BETA Nurse coordinator will contact you to identify the correct

physician and pharmacist who are supporting you with your

BETASERON® treatment. If you later change your doctor or pharmacist,

please contact your BETA Nurse at 1-800-788-1467 so the information

can be updated.

Not all doctors or pharmacists will accept the data sharing arrangement.

Your BETA Nurse will always participate in data sharing and will arrange

for sharing with your doctor and/or pharmacist if they agree to

participate.

If you for some reasons do not want to share your injection history data

with the healthcare team, you can go to SETTINGS and disable data

sharing.

From SETTINGS select Share your recorded injection history with your

healthcare team to confirm if your injection history data is shared with

your healthcare team.

Page 11: myBETAapp Instructions for Use · 2020-05-14 · the latest information about obtaining myBETAapp for your system at For desktop and laptop computers: 1. Download myBETAapp for Microsoft

11

1. If the toggle switch is in the “Yes” position, your injection history

data will be shared with your BETA Nurse and the team of

healthcare professionals supporting you with your treatment. If

you do not want to share your injection history data with anyone,

select the “No” position.

Select Save to store your settings.

You can always go to SETTINGS and enable sharing of your

injection history data again.

Note Category This option is visible in the SETTINGS screen and not during the initial

getting started configuration.

Page 12: myBETAapp Instructions for Use · 2020-05-14 · the latest information about obtaining myBETAapp for your system at For desktop and laptop computers: 1. Download myBETAapp for Microsoft

12

The pre-defined titles of the note categories are the following: “Category

1, Category 2, Category 3 and Category 4”. These note category titles

can be adjusted or changed according to your preferences or needs.

Please note that these category titles and the content in these fields will

not be shared with your nurse or healthcare professional. They are only

for your personal use.

Since you can adjust or change the category titles, you may find

category titles such as “symptoms”, “nutritional status”, “sleep patterns”

or “injection Issues” useful. These are only examples and you can

customize them as needed.

5 Connecting BETACONNECT Autoinjector to myBETAapp By connecting a BETACONNECT autoinjector to your account, historical injection data is

automatically transferred from the autoinjector to myBETAapp. You can have one or more

BETACONNECT autoinjectors connected and listed in myBETAapp. For each BETACONNECT

autoinjector that you wish to connect to myBETAapp, follow these steps:

For desktop and laptop computers:

1. Connect your BETACONNECT

autoinjector to one of the USB ports

on your computer.

2. Login with your myBETAapp account.

For smartphones and mobile devices:

Page 13: myBETAapp Instructions for Use · 2020-05-14 · the latest information about obtaining myBETAapp for your system at For desktop and laptop computers: 1. Download myBETAapp for Microsoft

13

3. The serial number of your

BETACONNECT autoinjector will

appear in the list displayed on screen.

4. Compare the serial number with the

serial number printed inside the lid of

your BETACONNECT autoinjector to

confirm that you are activating the

correct device.

5. Select Activate to register the

BETACONNECT autoinjector with your

myBETAapp account.

6. Press Done to continue.

The injection data from the BETACONNECT

autoinjector will be transferred automatically

to your myBETAapp account whenever the

BETACONNECT autoinjector is connected to a

USB port on your computer. You do not need

to open “Manage autoinjectors” for

transferring data.

You will not be able to make injections

with a BETACONNECT autoinjector when

it is connected to a USB port on your

computer.

1. Enable Bluetooth on your mobile

device. Refer to the documentation for

your mobile device for instructions

and additional information about

enabling Bluetooth.

2. Select the BETACONNECT screen from

the MENU.

3. Power on your BETACONNECT

autoinjector.

4. The serial number of the

BETACONNECT autoinjector will

appear in the list displayed on the

screen.

5. Compare the serial number with the

serial number printed inside the lid of

your BETACONNECT autoinjector to

confirm that you are activating the

correct autoinjector.

6. Select the serial number of the

BETACONNECT autoinjector you wish

to register with your myBETAapp

account.

7. When you see the confirmation

message, confirm the registration by

selecting Pair.

The injection data from the BETACONNECT

autoinjector will be transferred automatically

to your myBETAapp account whenever the

BETACONNECT autoinjector is powered on

and within range of your mobile device

Important: myBETAapp must be open &

running on your phone or device, in order for

data transfer to occur.

myBETAapp will only interface to a BETACONNECT autoinjector, no other devices are

supported.

Page 14: myBETAapp Instructions for Use · 2020-05-14 · the latest information about obtaining myBETAapp for your system at For desktop and laptop computers: 1. Download myBETAapp for Microsoft

14

6 Determining when an Injection is Scheduled There are two methods for viewing information about past and future injections in myBETAapp,

from the INJECTIONS and CALENDAR views:

Select INJECTIONS from the MENU:

Select CALENDAR from the MENU:

1. Select the date of the injection you

wish to view. The dates in the

calendar are highlighted as follows:

a. Green indicates a recorded

injection.

b. Blue indicates a scheduled

injection.

c. Red indicates an injection that

was scheduled in the past and

not recorded.

2. The date and injection site appear

below the calendar.

3. Select the button containing the

injection information to view details.

4. Select Back to return to the

CALENDAR.

Page 15: myBETAapp Instructions for Use · 2020-05-14 · the latest information about obtaining myBETAapp for your system at For desktop and laptop computers: 1. Download myBETAapp for Microsoft

15

1. Select the date of the injection you

wish to view. The injection details

appear below the date and are color

coded.

a. Green indicates a recorded

injection.

b. Blue indicates a scheduled

injection.

c. Red indicates an injection that

was scheduled in the past and

not recorded.

2. To view additional details, select Edit

Injection.

3. Select Save or Cancel to return to the

INJECTIONS screen.

The details of each injection include date, time, and (if provided) injection site, note and note

category.

Five special icons may be shown on the INJECTIONS and CALENDAR views:

: The injection has been recorded after midnight and until 3am. The injection will be

considered and displayed as belonging to the day before.

: An injection site has not been provided for the injection. You can add an injection site by

selecting the injection and updating the injection details. If there is more than one injection

recorded for the selected day, this icon will be shown if at least one of them has no injection

site stored.

: Injection recorded automatically from the BETACONNECT™ autoinjector.

Page 16: myBETAapp Instructions for Use · 2020-05-14 · the latest information about obtaining myBETAapp for your system at For desktop and laptop computers: 1. Download myBETAapp for Microsoft

16

: Injections recorded both manually and automatically from the BETACONNECT autoinjector

the same day. Injections performed with the BETACONNECT autoinjector should not be

recorded manually.

: An injection note or a note category has been saved for the injection. If there is more than

one injection recorded for the selected day, this icon will be shown if at least one of them has

a note or a category. The color of the icon indicates the selected note category. In case no

category has been selected the icon is gray.

7 Finding the Injection Site for a Scheduled Injection To determine which injection site is suggested for a particular injection:

1. Select INJECTIONS from the MENU. The INJECTIONS screen shows, by default, today’s

scheduled injection, if there is one.

2. Select the date for which you wish to see the suggested injection site.

3. View the body diagram below the date. The body diagram shows a representation of

the injection sites with the suggested site for this injection highlighted with a blue dot.

4. The suggested injection site is also described, in text, next to the body diagram. For

example, you may see “right buttock, middle”, indicating the suggested injection site is

the middle part of your buttock on the right side of your body.

8 Recording an Injection Manually If you do not have a BETACONNECT autoinjector or wish to record an injection that you

performed with a syringe or other injection device, you can record the injection information

manually.

You cannot record an injection on a future date.

1. Select INJECTIONS from the MENU.

Page 17: myBETAapp Instructions for Use · 2020-05-14 · the latest information about obtaining myBETAapp for your system at For desktop and laptop computers: 1. Download myBETAapp for Microsoft

17

2. Select the date for which you wish to record an injection.

If there is already an injection

scheduled on the selected date:

a. The details of the scheduled injection

will appear below the selected date.

b. The body diagram will show the

suggested injection site for the

scheduled injection.

c. Select Record Injection Details.

If there is no injection scheduled on the

selected date:

a. A message indicating that no injection

is scheduled will appear in gray below

the selected date.

b. Select Record Injection Details.

c. Select Record Manually to record the

injection.

Page 18: myBETAapp Instructions for Use · 2020-05-14 · the latest information about obtaining myBETAapp for your system at For desktop and laptop computers: 1. Download myBETAapp for Microsoft

18

d. Select Record Manually to record the

injection.

3. Enter the time the injection was performed.

4. Specify the injection site where the injection was performed:

a. Select the name of the injection site to view a diagram of the body showing

injection sites.

b. Select the area of the body to display an enlarged view of the injection sites in

that area.

c. Select the injection site you wish to assign to the injection.

d. Select Done and Save.

5. Select Save to save the recorded injection details.

9 Recording an Injection with a BETACONNECT Autoinjector

To record an injection automatically with a BETACONNECT autoinjector, first make

sure your BETACONNECT autoinjector has been connected to myBETAapp (see

Connecting BETACONNECT Autoinjector to myBETAapp).

Page 19: myBETAapp Instructions for Use · 2020-05-14 · the latest information about obtaining myBETAapp for your system at For desktop and laptop computers: 1. Download myBETAapp for Microsoft

19

For desktop and laptop computers:

1. Launch myBETAapp to find the

scheduled injection site.

2. Perform the injection with your

BETACONNECT autoinjector.

3. Connect your BETACONNECT

autoinjector to one of the USB ports

on your computer.

4. Any recorded injections in your

BETACONNECT autoinjector will be

synchronized with your account. The

screen will automatically update the

status of any days where new

injections were uploaded.

5. Verify that your injections were

recorded successfully and if needed

confirm or update the injection site.

For smartphones and mobile devices:

1. Launch myBETAapp to find the

scheduled injection site (ensure

Bluetooth is enabled on your mobile).

2. Perform the injection with your

BETACONNECT autoinjector.

3. Any recorded injections in your

BETACONNECT autoinjector will be

synchronized with your account. The

screen will automatically update the

status of any days where new

injections were uploaded.

4. Verify that your injections were

recorded successfully and if needed

confirm or update the injection site.

After synchronization you will be prompted to confirm the injection site of your most

recent injection. If you did not inject in the site presented, select No and follow the

prompts to select the correct injection site.

10 Logging Out of myBETAapp To log out of myBETAapp, select LOGOUT from the MENU.

11 Troubleshooting and Frequently Asked Questions 1. Where can I find the product ID, code, serial number, or PIN?

The screen that prompts you for a product ID, code, DIN number, or PIN describes where

you can find this information. In some cases, the product ID requested is located on the

BETASERON® package. In other cases, you may have received a code or PIN from a

Page 20: myBETAapp Instructions for Use · 2020-05-14 · the latest information about obtaining myBETAapp for your system at For desktop and laptop computers: 1. Download myBETAapp for Microsoft

20

healthcare professional. Follow the on-screen instructions carefully, as they may provide a

telephone number to call for further assistance.

2. Where can I find the myBETAapp installer that I downloaded on my computer?

The myBETAapp installer can typically be found in the Downloads folder on your computer.

For more information about downloads, see the appropriate reference for your web

browser.

3. Why do I need to register to use myBETAapp?

Your injection data is stored in the cloud. You must register with an email address and

private password to secure your data.

4. Is my personal and medical information secure?

Yes, your personal and medical data is secured with technical and procedural safeguards

according to the regulations in your country, as described in the Privacy Statement.

5. Which data can my healthcare team see if I enable sharing data?

That depends on the data recording method you are using. If you record manually or you

are using BETACONNECT autoinjector your BETA Nurse or healthcare professional will be

able to get information of your injection, e.g. injection date, , injection speed, needle depth

and injection site.

6. Do I have to enter my email address and password every time I access

myBETAapp?

By default you will need to log in with your email address and password everytime you

open myBETAapp™. myBETAapp™ will automatically log you out after 30 minutes of

inactivity for security reasons. However, you can allow myBETAapp™ to remember your

login credentials, so you are logged in automatically for 90 days without entering your

email address and password everytime. This option is available on the “Login” page and to

enable it, you need to activate the “Keep me logged in” checkbox. It only works for the

web browser, smartphone or mobile device, in which this checkbox has been activated

during login – so to automatically login e.g. in your browser and your smartphone, you

need to log in with this checkbox activated on both platforms.

7. I forgot my password. How can I retrieve it?

If you do not remember the password you specified during registration, you may reset it

from the LOGIN screen. Select Forgot your password? and follow the on screen prompts.

You will receive an email message containing a link to reset your password. You will receive

an email confirmation that your password has been changed.

8. I forgot my username. How can I retrieve it?

The username is typically your email address. If you do not remember your username/

email address you will have to contact your BETA Nurse or healthcare professional for

assistance.

9. I keep getting logged out of myBETAapp. How do I stay logged in?

For security reasons, you cannot stay logged into myBETAapp indefinitely. You will have to

re-enter your email address and password after 30 minutes of inactivity. However, you can

allow myBETAapp to remember your login for 90 days in order to simplify the login if you

prefer that – please refer to question 6 above.

10. Can I install myBETAapp on more than one computer or mobile device?

Yes, you can install myBETAapp on any number of computers or mobile devices as long as

they are supported platforms.

Page 21: myBETAapp Instructions for Use · 2020-05-14 · the latest information about obtaining myBETAapp for your system at For desktop and laptop computers: 1. Download myBETAapp for Microsoft

21

11. My BETACONNECT injections do not appear in myBETAapp. What should I do?

Review the instructions in Recording an Injection with a BETACONNECT Autoinjector,

above. In particular, ensure that your BETACONNECT autoinjector is powered on and

connected to your computer (via USB) or mobile device (via Bluetooth). Ensure that

myBETAapp is open & running on your device and that your device has an active internet

connection. Note that Bluetooth must be enabled on your mobile device and your

BETACONNECT autoinjector must be near your mobile device. If the problem persists,

select TECHNICAL SUPPORT from the MENU to obtain help from the technical support team.

12. My computer or mobile device was lost or stolen. Can I still access my

recorded injection history?

Yes. Since your recorded injection history and other information is stored in the cloud,

install myBETAapp on your new computer or mobile device and log in with your existing

myBETAapp account. If you use a BETACONNECT autoinjector, you will need to reconnect it

to myBETAapp (see Connecting BETACONNECT Autoinjector to myBETAapp).

13. Why does my “suggested next injection site” function not include all of the

injection sites?

Confirm that you have not disabled any of the injection sites in the SETTINGS screen. If

you have done so, the sites suggestion function will automatically skip any injection site

that you deselected.

14. I am no longer receiving push notifications to record injection data. What

should I do?

Confirm that push notification is enabled in the SETTINGS screen. Please note that

reminders will not be available unless the option of sharing your recorded injection history

with your healthcare team is also enabled. In addition, check that your smartphone or

mobile device allows push notifications from myBETAapp.

15. Can I print my recorded injection history from myBETAapp?

You can print your recorded injection history using the print feature in your browser on

your computer. However, the list of recorded injections has not been formatted specifically

for printing. Additionally, from the RECORDED INJECTIONS in the MENU you can export

your injection history into a PDF document or a CSV file, which can be printed or shared

further.

16. How do I uninstall myBETAapp?

To uninstall myBETAapp, follow the same process that you would use to remove other

software or apps from your computer or mobile device. Note that uninstalling myBETAapp

does not delete your myBETAapp account or your data. You can access your data by

reinstalling myBETAapp or using it on a different computer or mobile device.

17. How do I delete my myBETAapp account and all of my data?

To delete your account and data, select SETTINGS from the MENU. Select Delete Account

to delete your account and follow the prompts to confirm that you wish to take this action.

Your account and data will be completely deleted.

18. I received an error message. What should I do?

Make a note of the error message, including any numeric code and description you see.

Contact the technical support team by selecting TECHNICAL SUPPORT from the MENU.

19. If I miss a dose, how do I adjust a scheduled injection date to a different day?

Page 22: myBETAapp Instructions for Use · 2020-05-14 · the latest information about obtaining myBETAapp for your system at For desktop and laptop computers: 1. Download myBETAapp for Microsoft

22

To reschedule the date of your next injection select CALENDAR from the MENU. From the

calendar choose the day you want to take your next injection. The calendar will

automatically shift future injection dates to be two (2) days after the new injection day you

have set.

20. How do I revise or delete manually recorded injection data?

If you have manually recorded injection data in the app you can modify the details of the

entry or delete the entry entirely.

Select CALENDAR from the MENU and choose the date of that past manually recorded

injection. If you want to change any detail, choose the button at the bottom of the screen.

After selecting this button, the screen will be displayed with the fields that can be changed

(those are in blue font). Follow the on-screen prompts to change the details and save your

changes.

To delete the entry entirely, choose the red “Delete Injection” button at the bottom of the

screen.

21. I am still having problems using myBETAapp. What should I do?

In case the program is not responding you may try to restart the application or reboot your

computer/mobile device. You can also contact the myBETAapp technical support team via

phone, email or chat. Please select TECHNICAL SUPPORT from the MENU or call 1-844-351-

5696.

Page 23: myBETAapp Instructions for Use · 2020-05-14 · the latest information about obtaining myBETAapp for your system at For desktop and laptop computers: 1. Download myBETAapp for Microsoft

23

Manufactured By:

Medicom Innovation Partner a/s

Gimsinglundvej 20

DK-7600 Struer

Denmark

U.S. License 1778

© 2015 Medicom Innovation Partner a/s. All rights reserved.

BAYER, the Bayer Cross, and BETASERON are registered trademarks of Bayer. BETACONNECT

and myBETAapp are trademarks of Bayer. All other trademarks are property of their respective

owners. These trademark owners are not affiliated with Bayer and do not sponsor or endorse

Bayer or this product.

Rev. 13.00-en_US04