MyAPNIC Survey 2015What have we learned?

APNIC Services

Vivek Nigam

9 September 2015

Jakarta

Survey timeline

2

May 2015 June 2015 July 2015

Brainstorming sessions

Continuous improvements

15 July – Survey launched 4 August – Survey completed

How did it go?

Total Response Completed response Completion rate

708 546 77%

3

4

Survey Results

What’s important?

5

Simpl

ified

Who

is up

date

feat

ure

to m

anag

e W

hois

obje

cts

Singl

e pa

ge to

man

age

Rever

se D

NS del

egat

ion

Tool to

chec

k ASN in

use

Step-

by-s

tep

instr

uctio

nal v

ideo

s

A custo

miza

ble

MyA

PNIC h

omep

age

Reque

sting

quo

tes f

or in

voice

s

Tools

to m

anag

e Res

ourc

e Cer

tifica

tion

0.00%5.00%

10.00%15.00%20.00%25.00%30.00%35.00%40.00%45.00% 41%

36% 36%

30% 28%

21% 20%

Prio

rity

Whois update feedbacks

6

Need to know exact name to find records

Hard to apply IPv6 assignments

Hard to find some areas like Reverse DNS

Populate object attributes automatically

Whois update improvements

• Searching and updating Whois objects– Search by object type– View all objects associated with your account– Bulk update your objects

• Managing Reverse DNS delegation– Single page to:

• View, update, add domain objects• Reverse DNS verification

7

Whois update improvements

• Registering IPv6 sub-assignments– Allow users to specify prefix length– Prefill inet6num template

• Improving data validation– Use predictive text in forms– Auto populate ‘admin-c’, ‘tech-c’ and ‘changed’ attributes

8

Design and navigation feedback

9

Navigation and menu options not intuitive

"old-school" layout and design

Acronyms are tricky to understand for a beginner

Provide step-by-step video guides

Design and navigation improvements

• Revamp design of MyAPNIC– Rearrange page hierarchy and menu– Use pop-up feature to explain acronyms– Customize ‘Useful links’ based on contact type– Notification centre feature to receive alerts

• Guides and Multimedia videos– ‘Help’ page with guide documents and FAQs– ‘New user’ multimedia video

10

Resource Certification improvements

11

Not easy to use

Not sure what it is?

Need to maintain Route and ROA objects

Never used it

No benefits unless everyone uses it

Resource Certification improvements

• Additional features to manage Route and ROAs– Options to consolidate route and ROA objects– Receive notifications

• Improve awareness of Resource Certification– All users can view Resource Certification feature – Login with TOTP authentication to create your ROAs– ‘Ready to ROA’ sessions

12

Speed of MyAPNIC

13

Loading …Need faster access to MyAPNIC

Increase your web server performance

Slow to load on average connection

Response is slow from Japan

Use CDN for MyAPNIC

Speed improvements

• Performance of MyAPNIC– Caching– Internal efficiency improvements

• Design of MyAPNIC– Easy to find features– Predictive text– Auto populate object attributes

14

Other improvements

15

• Contact management– Make it simple to update account contacts

• Network tools– New tool to check if ASN is in use and prefixes originated

• Membership renewals– Feature to request quotes and renewal invoice in advance

Thank You

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