My VR: Changing Business Practices for Client Engagement, Independence, and Empowerment
description
Transcript of My VR: Changing Business Practices for Client Engagement, Independence, and Empowerment
![Page 1: My VR: Changing Business Practices for Client Engagement, Independence, and Empowerment](https://reader030.fdocuments.in/reader030/viewer/2022020322/56815a87550346895dc7f7ad/html5/thumbnails/1.jpg)
My VR: Changing Business Practices for Client Engagement,
Independence, and Empowerment
My VR:An Internal Client Communication
Application
![Page 2: My VR: Changing Business Practices for Client Engagement, Independence, and Empowerment](https://reader030.fdocuments.in/reader030/viewer/2022020322/56815a87550346895dc7f7ad/html5/thumbnails/2.jpg)
My VR Core Concept
• Improve efficiency in business process
• Reconfigure client communication to increase engagement
• Use an internal secure social media type of application.
![Page 3: My VR: Changing Business Practices for Client Engagement, Independence, and Empowerment](https://reader030.fdocuments.in/reader030/viewer/2022020322/56815a87550346895dc7f7ad/html5/thumbnails/3.jpg)
Who’s bright idea was this, anyway?
• Staff input from two separate teams at Fed Ex Day.
• Client requests.• As an agency we desire to stay
relevant to clients in a technological world.
![Page 4: My VR: Changing Business Practices for Client Engagement, Independence, and Empowerment](https://reader030.fdocuments.in/reader030/viewer/2022020322/56815a87550346895dc7f7ad/html5/thumbnails/4.jpg)
Norfolk Team Concept
• Develop a confidential web based employment portfolio that can be easily accessed by the client.
• Make client employment information available.
• Integrate a shared message space to enhance communication.
![Page 5: My VR: Changing Business Practices for Client Engagement, Independence, and Empowerment](https://reader030.fdocuments.in/reader030/viewer/2022020322/56815a87550346895dc7f7ad/html5/thumbnails/5.jpg)
Grand Island Team Concept
• Develop a system where clients can access their case information.
• Receive status updates on their case, including milestones in the VR process, authorization information, etc.
![Page 6: My VR: Changing Business Practices for Client Engagement, Independence, and Empowerment](https://reader030.fdocuments.in/reader030/viewer/2022020322/56815a87550346895dc7f7ad/html5/thumbnails/6.jpg)
Pre- Development Client Input
• Survey Monkey Survey• We found that many clients are using
technology to access similar applications. (Online banking, social media, etc.)
![Page 7: My VR: Changing Business Practices for Client Engagement, Independence, and Empowerment](https://reader030.fdocuments.in/reader030/viewer/2022020322/56815a87550346895dc7f7ad/html5/thumbnails/7.jpg)
Feature Choices
• Kept it simple.• Integrated social media features.• Nebraska VR developed an internal client
communication application that integrates social media features with access to the Individual Plan for Employment (IPE).
• Sample job applications and resume creation.• Collection of resources to enhance job search
activities.
![Page 8: My VR: Changing Business Practices for Client Engagement, Independence, and Empowerment](https://reader030.fdocuments.in/reader030/viewer/2022020322/56815a87550346895dc7f7ad/html5/thumbnails/8.jpg)
Feature Choices Support Core Concept
• MyVR will allow for greater communication and transparency in services between VR staff and clients.
![Page 9: My VR: Changing Business Practices for Client Engagement, Independence, and Empowerment](https://reader030.fdocuments.in/reader030/viewer/2022020322/56815a87550346895dc7f7ad/html5/thumbnails/9.jpg)
Development and Deployment Process
• Synthesized staff input with client feedback.
• Hired a contract programmer.
• Produced written instructions for staff and clients.
• Identified 20 clients from each team to participate in pilot.
![Page 10: My VR: Changing Business Practices for Client Engagement, Independence, and Empowerment](https://reader030.fdocuments.in/reader030/viewer/2022020322/56815a87550346895dc7f7ad/html5/thumbnails/10.jpg)
Evaluation of Effectiveness
• Communication/engagement - Counselor and client agreed to a schedule of contacts (monthly for students in college; weekly for clients in active job search).
• Log activity initiated by staff and client.• Compare time in services (planning and
successful outcome) with case load average.
![Page 11: My VR: Changing Business Practices for Client Engagement, Independence, and Empowerment](https://reader030.fdocuments.in/reader030/viewer/2022020322/56815a87550346895dc7f7ad/html5/thumbnails/11.jpg)
MyVR Tour
![Page 12: My VR: Changing Business Practices for Client Engagement, Independence, and Empowerment](https://reader030.fdocuments.in/reader030/viewer/2022020322/56815a87550346895dc7f7ad/html5/thumbnails/12.jpg)
Nebraska VR
• Mark Schultz, Director, [email protected]
• Brigid Griffin, Office Director Norfolk Office, [email protected]
• Sarah Chapin, IT Applications Developer Senior, [email protected]