STAFF ING SOLUT IONSBY BLUE OCEAN BPO

BUS INESS PROCESS OUTSOURC ING

V IRTUAL STAFF ING

CUSTOMER SUPPORT , I NBOUND MARKET ING , F INANCE AND OPERAT IONS STAFF I N

OFF ICE OR WORK FROM HOME

1 6 5 GLOBAL CL IENTSOPERAT ING S INCE

2009

BUS INESS PROCESS OUTSOURC ING

V IRTUAL STAFF ING

CUSTOMER SUPPORT , I NBOUND MARKET ING , F INANCE AND OPERAT IONS STAFF I N

OFF ICE OR WORK FROM HOME

STAFF ING LEAS ING OPT IONS

Think of it it this way:

Anything that can be done at a desk with a computer and

an internet connection can be done remotely

Some of the roles we have already working with our 150+

clients include:

Inbound customer support

Inbound sales

Outbound customer support / service

Virtual Assistants

Content Writers

Inbound Marketing specialists

Hubspot certified specialists

Social Media staff

Bloggers

Web Designers & Developers

Technical support representatives

Recruiters

Paralegals

SEO staff

Paid media (PPC) specialists

BLUE OCEAN BPO

?THE BLUE OCEAN BPO DIFFERENCE

Cut from a different cloth, the Blue Ocean BPO team epitomise all that is

different about how we go abut creating value for our much loved clients

With over 150 clients globally, 2 whole-floor offices in the Philippines, offices in

Australia and the US, Blue Ocean BPO is both virtual and uniquely close to home

If you are venturing into outsourcing for the first time, Blue Ocean BPO is your

only logical choice

WHY BLUE OCEAN BPO ?

1

PRE -HIRED &TRAINED VIRTUAL

EMPLOYEES

Imagine a workforce on demand that you can tap into

immediately. Then imagine that same workforce has already

been screened, trained & vetted. Last time we checked, this

does not exist anywhere else other than Blue Ocean BPO

Blue Ocean BPO is the only virtual staffing provider that

hires your people before you even need them, removing

90% of the risk that comes with venturing into offshore

staffing

WHY BLUE OCEAN BPO ?

2TRAINING

Our staff are trained not only in the area of

core knowledge (example, social media staff being

trained in all things social media), we also deep

dive into the current platforms being used by SME's

globally to ensure your training time is kept to an

absolute minimum

Before you even interview a Blue Ocean virtual

employee, they will have undergone 50 hours of

training

WHY BLUE OCEAN BPO ?

3

INFRASTRUCTURE

With 2 whole floor offices, security guards

at the front door,

IT single-sign-on security at the PC level,

no phone on the operations floor, you can

rest assured your IP will be protected

We invest over $10,000 per month in our 3

high-speed internet connections

WHY BLUE OCEAN BPO ?

4

FLEXIB ILTYOFFICE BASED ORREMOTE

While 95% of our clients opt for the security and

management oversight that comes with in-office staff,

at Blue Ocean we offer the flexibility to reduce your

investment by deploying remote workers, managed

from our Philippines headquarters

WHY BLUE OCEAN BPO ?

5

DEDICATED ACCOUNTMANAGEMENT

One of the primary reasons so many small-to-medium

businesses globally are moving away from find-and-

match platforms such as ODesk and Elance and to

staffing solutions providers such as Blue Ocean BPO is

that they are able to speak to a real person, any time,

to fix any issues that may arise.

For companies that need stability, consistency and

business continuity, this is priceless

WHY BLUE OCEAN BPO ?

6

PART-TIME & FULL-TIMEOPTIONS AVAILABLE

Even medium-sized enterprise often only need part time staff to fill

important positions within their businesses. Yet, 95% of the workforce want

full-time work.

We have solved this problem by making the decision easy. All Blue Ocean

staff work for us full-time. For clients only needing part-time staff, we

simply share the staff, allowing multiple clients to work with our talented

people as needed

BLUE OCEAN BPO

$

SO . .WHAT 'SINCLUDED IN THEHOURLY RATE?

Basic Wage

Variable bonus paid quarterly to your VE

13th month (December payment in the Philippines)

Private health insurance

Sick leave

Office rent, electricity, PC & Internet connection

Attendance management

STAFF ING OPT IONS

Term LengthOpt ions

While all full-time staffing options are available at either

12 or 24 months, shorter term hiring options are available

for 20, 10 and 5 hours per week

Our flexible sliding scale pricing provides lower rates for

larger teams and longer commitments

STAFF ING OPT IONS

Volume Opt ions

For some staffing types, you can hire a virtual employee

for as little as 5 hours per week

Generally the options are as follows:

1) Teams of full time staff

2) teams of part-time staff

3) Individual staff working:

a) 48 hours per week

b) 40 hours per week

c) 20 hours per week

d) 10 hours per week

e) 5 hours per week

STAFF ING VS BPO ?

SO WHAT IS THEDIFFERENCE BETWEENSTAFFING & BPO?

This is a question we get asked a lot and is a cause of major confusion both inside and

outside the industry.

The analogy we give our clients is this:

Staffing: Imagine you are a marketing manager and you are looking for some

permanent staff to join your team. You place an add in Indeed or Seek and you

interview, screen and hire the best candidates. You train them, give them KPI, a

scorecard and manage them via daily, weekly and monthly meetings. They take

holidays and during that time you either hire a temp or they just catch up when they

return. If they leave your team, you begin the process over again

STAFF ING VS BPO ?

SO WHAT IS THEDIFFERENCE BETWEENSTAFFING & BPO?

:

BPO:

Imagine you are a marketing manager and know little about inbound marketing and do not have

time or resources to internally manage an entire inbound marketing team

You provide an RFP to outsourcing firms, with the brief that they must hire and train a new team

comprised of XX people that must deliver/produce output to a pre-agreed set of standards. This set

of standards is called a Service Level Agreement. This then becomes binding to both parties.

The outsourcing firm is responsible for providing buffer staff (to ensure that XX people are always

present), ongoing training, daily management, account management, account directorship (ie the

role of the inbound marketing manager), ongoing recruitment to replace exiting staff. Ultimately,

the BPO firm is entirely responsible for the metrics and output.

Typically these agreements are a 50-80% price premium when compared to staffing agreements

STAFF ING VS BPO ?

SHOULD I ENGAGE INSTAFFNING OR BPO?

Great question: Glad you asked!

Some general rules of thumb:

1) Less than 3 staff required? Stick with staffing

2) More than 3 staff and less than 10 but all doing different roles? Stick with staffing but

you will need to hire an onsite manager to manage the teams attendance and task

completion

3) 3 or more staff all doing the same process or task? Engage in a BPO agreement.

CASE STUD IESREAL BUS INESSESGETT ING REAL

RESULTS

BLUE OCEAN BPO

BLUE OCEAN 20 1 6

CASE STUD IES

1 Niche Fash ion Des ign

Niche Fashion design proudly boasts a team of 8 virtual

employees in our Mercedes Tower Facility, Cebu City.

The team are comprised of IT support, customer

support, IT technical, and project manager

CASE STUD IES

2 iWanna t icket

A happy client since 2011, iWanna Ticket has been

loyally served by Jamie Co, a Virtual Employee working

in our Mercedes Tower office in Cebu City.

Jamie manages the support tickets for Jonathan's

team and does so on Demand from 9am to 5pm

Monday to Friday

CASE STUD IES

3 Alpha F l ight Guru

Alpha Flight Guru approached Head of Partnerships

Paul Winters in November 2015 seeking to move to a

more robust BPO solution.

The team launched with just 10 inbound sales staff and

within 90 days the Blue Ocean recruitment team

successfully grew the team to 40 inbound sales

executives, 5 researches and 2 team leaders and are

building towards a team of 70 by March 2017

CASE STUD IES

4 Smart Messages onHold

Nathan Miller approached CEO Tim Reading in 2014

with the desire to move his home based operation to a

more secure, robust office-based solution.

The team began with just one inbound customer

support representative and has now expanded to a

strike force team of 2.

CASE STUD IES

5 Sonic Elect ron ics

Sonic moved their customer support operation to our

Mercedes Tower team in May 2016 with 7 staff and have

since grown to 9.

The team is headed up by Team Leader John and work

daily to drive down response times and enhance

customer satisfaction ratings