Real-Time Server & Network Monitoring & Real-Time Server & Network Monitoring & Management – Managed IT ServiceManagement – Managed IT Service

A dollar a day versus a day’s downtime?

AgendaAgenda• Introduction • IT Challenges • Problems with Traditional Approaches• Details of the Managed IT Solution• How it Works• The Benefits of Fully Managed Support• Q & A

About My Tech TeamAbout My Tech Team Founded 2008 Based in Bossier City, Louisiana 6 Employees Specialise in IT Support for small businesses GFI Authorised Partner

About My Tech TeamAbout My Tech Team• Pre-eminent Managed Service Provider

o “Provide organizations with predictable, business-focused IT services that optimize operations, manage risk and deliver measurable business value.”

• The CompanyThe IT Support Department is a Managed IT Solution Provider located in Bossier City, Louisiana. The company offers a full range of IT services, customized to any businesses needs at an affordable rate. We can be your very own IT department or supplement your already existing IT staff. From assessment to design, implementation to maintenance, problem resolution to on-going help desk support, we will meet and exceed the requirements of any businesses IT infrastructure.

• Comprehensive Services Offeringso Customized IT Solutionso Infrastructure Managemento Consultingo More

• CapableThe Companies state of the art technology allows it to deliver the best service to our clients for the least cost – and report with unprecedented detail.o Lightning-fast remote control and remote managemento Remote monitoring and managing of any IP-enabled device from a single dashboard

IT ChallengesIT Challenges• Unpredictable, Costly Downtime

o Staff and corporate productivity are impacted• Managing IT Costs

o Overages, surprises and unpredictable IT support costso Frustration with inability to accurately budget for IT

• Paying for Downtimeo IT service provider makes money when vital elements of your network

have failed or need service and repair• Management Effort

o Expense and effort of hiring and managing an internal IT support staff• Risk and Exposure

o Security vulnerabilitieso Data loss or thefto Compliance uncertainties

• Strategic Issueso Lack of accountability or ownership of problemso Lack of optimization

Frustrations with Traditional IT Frustrations with Traditional IT

ServicesServicesFrustration Cause

Lack of accountability• No single, responsible entity for IT

management and planning

• No service agreements• Multiple providers and vendors

Unpredictable IT costs• IT support cost fluctuations impact

budgeting and planning

• Billable response, billable maintenance, billable requests and overages

Chronic IT issues• Similar incidents happen again and

again

• No problem management system• No ability to conduct proper trending

and issue avoidanceDowntime costs• IT interruptions or failures cost

time, money and productivity

• Improper or no preventative maintenance plan

• Failure to employ redundancyMisaligned objectives• IT provider and client’s business

needs don’t match

• Service provider benefits from a network that keeps breaking and requires reactive support

What’s the cost of one day’s What’s the cost of one day’s

downtime?downtime?• Cost of downtime =

o Staff unable to worko Customers unable to buy or progresso Reputation damage

The Solution – Managed ServicesThe Solution – Managed Services• One monthly fee for total IT support• A true IT partnership• A comprehensive solution to manage devices,

network, users, desktops, security and data• Structured response and maintenance agreement• Constant information from the network• Support plan that is tailored to customer needs• Strategic approach to IT management, built on a solid

tactical execution• Total alignment of client and provider’s goals

Reduce the risk of downtimeReduce the risk of downtime

Round the clock Real-Time Server & Network Monitoring:

We report the status to you daily (email) Optional Remedial Action We provide IT support, supply and installation services, or work alongside

your existing support providers.

Sever health and performance

Network speed and connectivity

Disk space availability/

consumption

Web page availability

File and folder sizes are within

expectations

Vital Windows Services are working

Managed IT Solution – How It WorksManaged IT Solution – How It WorksIT Management:•Unlimited network support

(LAN,WAN,VPN)•Unlimited server maintenance•Monitoring devices and

applications for performance, predictive failure and trending

•Advanced security services•Data backup and recovery

services•Asset and warranty

management and control•Move/Add/Change projects•Unlimited workstation support•Virtual CIO consulting and

reports

Customer Network

Service Desk:• Unlimited Remote Network Support• Technician Dispatching• Unlimited Emergency Support• Unlimited End-User Helpdesk

Netw

ork Ma

nagement S

ervices

Managed IT Solution – BenefitsManaged IT Solution – Benefits• Total cost predictability

o A single monthly fee gets you a complete IT solutiono Lower total cost of ownership and management

• System reliability and performanceo Prevents issues, reduces downtime impact and duration

• IT spending focused on issue avoidance and service optimization rather than ‘fighting fires’o Through unlimited preventative maintenanceo When needed, highest level of response to issues

• Improved securityo Minimize risk of intrusion, data theft and lost productivity

• A complete, outsourced IT management solutiono Focus on your core competence and not your networko Less than hiring an IT staff internally

Managed IT Solution – AboutManaged IT Solution – About• Managed IT Services Solution:

o Customized solution to best support your business needso Initial project to stabilize and baseline IT resourceso 24x7 performance monitoring of your key devices, applications and IT

resourceso Remote and onsite maintenance serviceso Highest call priority over standard customerso Comprehensive reporting, analysis and consultationo Greater transparency into IT performance, trends and planning

• Addresses:o Network and system stability and safetyo Security plan and serviceso Desktop serviceso Helpdesk services for userso Data protection through backup solutiono Effective planning for functionality and capacity and performanceo Application support with 3rd party vendors

Real-Time Server & Network Monitoring Real-Time Server & Network Monitoring customers includecustomers include

Republic Contractors, Inc. – Shreveport, LA Industrial Sheet Metal, LLC – Shreveport, LA Eco Mulch & Sod, Inc. – Shreveport/Bossier, LA PGA Mechanical Contractors, Inc. – Floral Park, NY Stonewall Baptist Church

• “Since My Tech Team started watching over our IT systems around the clock, we’ve not lost one hour in downtime. With their proactive and professional approach to IT support, they come highly recommended.” – Curtiss Wright, Republic Contractors, Inc.

Can You Afford Not To?Can You Afford Not To?• Increase

o Client and user service level and qualityo System uptime and performanceo Staff productivityo Cost predictabilityo Alignment of IT to business needso Transparency into IT performance

• Reduceo Total cost of IT managemento Security and compliance exposureo Risk of catastrophic data losso Emergency IT issueso Downtime and lost productivity costs

How much to minimize downtime?How much to minimize downtime?

Free 7-day trial

Then, network assessment and choose services

Prevent disaster by minimizing downtime with Real-Time Server & Network Monitoring.

Tel: 800.681.5470Web: www.mytechteam.net/managed

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