Aligning operations & business performance

Agenda

About MSP

Value

Scope

Where and How we operate

Case studies and Testimonials

About MSP

Blue chip enterprise customers

Distributed by VARs (Atos, Accenture, E&Y, PWC, BDO and more)

Supports both SaaS and on-site deployment://http . / 48 7youtu be iGj BBu ok

Blue Chip Customers - examples

My Single Point company confidential

What does My Single Point deliver

A technology that resides on top of the existing IT system in order to optimize business and operations performanceReal time control over all aspects of the business strategy, budgets, sales, delivery, risks etc..A collaboration arena that enables group decision making based on what-if scenarios and dynamic dashboardsAssurance that the right stuff is done right – end to end governanceQuick value delivered in monthly increments

Where do we operate? (Business Transformation)

Market condition constantly changes

Corporate executive cope with the

market needs by triggering “Business

Demand”

Operational units need to match

supply with demand

Business Units, IT,

Engineering, R&D

Corporate (CEO, COO, CFO, CIO..)

Business Demand

MarketRegulations Customer

Requirements Competitio

n

ProjectsNew

regulations

New goals

New sales flowing

New business

initiations

New campaign

New technolog

yM&A Change

My Single Point company confidential

Strategy

Regulations

Budget

Constraints (Capabilities /

FTEs etc..)

Processes & procedures

Risks

Maturity (Accountability)

How does it look like?

7

Example - Balance Strategy & budget constraints

Work shop

Prototype

Model Enhancement

Rollout

Implementation methodology – One month increments

ProcessRoles & Accountabilities EA data ModelKPIs, ReportsRoad Map

What-If scenarioSLAsIntegration Enhancements implementation

EntitiesFormsAuthorizationsWork flowsData Model

User training & supportTargeting the next transformational area in the road-map

My Single Point company confidential

MSP solutions examples – IT4Business

Budget governance (Planning, Forecasting, control)

Service operations optimization (Inc Managed Service)

Idea & innovation ManagementGRC operationsSales Optimization Business Demand Management

My Single Point company confidential

Methodology

Business flows

Procedure & practices

Planning & control

Bus

ines

s Al

ignm

ent

Business flows

Corporate

operations

MD

M

Business flows

My Single Point company confidential

operations

MD

M

Budget demand

Corporate

Objectives & KPIs

Budget constraints

Organizational unit

structure & HR

constraints

Portfolio Structure

Assets RisksService Catalog

Decision making process

My Single Point company confidential

Combined “Top down” and “Bottom up” approach to capture the

corporate DNA

Set the operations

caps according to

OU structure / skills per time unit

(year / quarter / month)

set the budget caps according to

the OU / customer structure, study the

ERP budget break down

structure

Objectives & KPIs

Budget constraints

Organizational unit

structure & HR

constraints

Portfolio Structure

Assets RisksService Catalog

Decision making process

set the KPIs and build the

Corporate Performance

balanced scorecard

tree to align the budget

demand with the corporate

objectives

map the customers portfolios

break down tree

Map the cost item

repository and price

lists

discover the corporate risk

catalog to align the budget

demand with the risk

constraints

design the reports,

controls and KPIs for the

what if scenario and dashboards

Map the business flows &

allocate who would be

accountable for assessing

the operational

impact

operations

Budget demand

CorporateM

DM

Combined “Top down” and “Bottom up” approach to capture the

corporate DNA