11 Marshall Drive

Vinh Ly Camp Hill, PA 17011(717) 364-5520LyTVinh@yahoo.com

Objective:Seeking a challenging position in IT as a System Administrator where my technical skills and experience will be fully utilized.

Certifications:MCPMCSAA+Currently obtaining MCSE

Experience:Microsoft Windows 2000 Professional - 5 yearsWindows 2000 Server – 5 yearsWindows 2000 Network Infrastructure - 5 yearsWindows 2000 Directory Services - 5 yearsWindows 2000 Network Environment - 5 yearsWindows 2000 Directory Services Infrastructure - 5 yearsWindows 2000 Network Security - 5 yearsWindows 2008 R2 – 2 yearsWindows Server 2012 R2 – 2 yearsWindows XP - 7 yearsWindows 7 - 5 yearsWindows 8.1 - 2 yearWindows 10 - 1 yearUnix/Linux - 5 yearsCisco - 5 yearsSCCM – 1 year

Technical Skills:Microsoft Windows 2000 Professional and 2000 Server, Active Directory Administration & Design, DNS, DHCP, TCP/IP, routing, remote access, LAN/WAN, routers, switches, network cabling, fault tolerance, network security, Microsoft Office Suite, SCCM, WSH, Hyper-V, Microsoft Deployment Toolkit, and Unix.

Employment History:

November 2014 – Present Lead Workstation SpecialistPenn Tech Deployments Duncannon, PA

-Install microcomputer system hardware, software, and related peripherals in accordance with Pennsylvania Department of Transportation’s procedures and technical manuals.-Install and configure PC hardware and peripherals (printers, modems, mice, CD-ROMS, video cards) to meet user requirements.-Connect/disconnect PC’s and printers to the network. Attach network cables at switch and PC or printer.-Add computer objects in Active Directory and assign workstation names to be added to the domain.-Install related software (Windows, applications, network drivers) needed for proper functioning of the complete system and all interconnected devices.-Configure Cisco VPN software on PCs for internal users and business partners.-Cooperate with business partners/vendors to resolve any specific software related issues and help implement the fix.-Upgrade or repair existing PC equipment by replacing or adding memory, floppy disk drives, hard drives, motherboards, and I/O cards as

required.-Develop/Update user and technical documentation.-Test images deployed through SCCM before being approved in Production.-Troubleshoot task sequence errors during imaging and application deployments from SCCM.-Stage devices for imaging and advertise applications through SCCM.-Generate reports through SCCM for application rollouts.-Create Windows 8.1 and Windows 10 offline media for LTI image deployments using MDT and AIK. Able to create network based image deployments through MDT.-Script (batch/vbs/powershell) unattended applications installs for SCCM.-Connect and troubleshoot VMware’s virtual desktop environment using VMware Horizon View client.-Provide all required information to assure a complete and accurate equipment inventory through Remedy. -Provide and respond to direct support for workstation requests and issues.-Provide PC related support to IT Coordinators via telephone and e-mail.-Troubleshoot any and all Microsoft Office Suite products.-Build Windows Server 2008/2012 R2 VM’s using VMware ESXi for testing group policy and other features.-Troubleshoot any network connectivity from PC’s, routers, VLAN’s, etc.-Troubleshoot individual PC problems resulting from SMS pushes.-Determine if users have authorization to access files on file servers through their mapped network drives.-Implemented a development environment in HyperV for testing Windows 2008 R2 and Windows 2012 R2.

March 2014 – November 2014 IT TechnicianPenn Tech Deployments Duncannon, PA

-Backup and restore user’s data during PC migrations.-Prep new systems for imaging provided by clients via USB or CD. Create pre-boot environment USB drives to manually load images by running scripts/hand typing commands.-Disassemble old systems and assemble new systems for users.-Configure network connections for user’s new system and joined them to the domain.-Prep and repack all computer equipment before on-site install for a more efficient workflow.-Track incoming and outgoing inventory of computer equipment.-Troubleshoot and diagnose hardware or software failures when they occur during installation of new systems.-Keep existing systems up to date with new software or security features.

July 2012 – April 2013 Help Desk AnalystPenn Tech Deployments Harrisburg, PA

-Provide technical support for the Commonwealth of Pennsylvania at the Department of Transportation.-Receive calls for assistance, elicit information, and perform hardware and software diagnostic procedures.-Refer Tier 2 calls to technical staff via Remedy or service providers.-Resume or restore mainframe, LAN and user IDs and passwords through RACF or Active Directory.-Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.-Communicate accurate and useful status updates.-Anticipate and resolve issues specific to the team.

March 2007 – February 2011 Support Representative Level 2/Brooks and Eckerd Implementation LeadRite Aid Field Systems Support Mechanicsburg, PA

- Troubleshoot and resolve store hardware and software issues in a manner that minimizes downtime to eliminate customer inconvenience.- Perform basic troubleshooting and resolve assigned problems regarding store registers, workstations, printers, universal power supplies (UPS) devices, telephones, gift-card readers, magnetic-strip readers, and radio frequency (RF) input devices.- Thoroughly detail all actions taken and maintain progress reports within the current problem-tracking application.- Escalate technical issues to higher-level representatives when necessary or request guidance when obstacles prevent timely resolution.- Log, code, and prioritize calls while assigned to dispatch duties.

- Lead tech for the Brooks and Eckerd conversion team which was Rite Aid’s largest acquisition (1,850 stores).- Supervise co-workers to make sure daily tasks were completed in a timely manner and resolve discrepancies.