My first lean tour
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Transcript of My first lean tour
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By James Sandfield© 2016
MY FIRST LEAN TOUR
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INTRODUCTION BY HOST
A small welcome and safety presentation was made by a 17 year old, she had only been out of school 3 weeks.
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I had a question:
With all these CEOs in the room, weren’t you scared presenting to us?
She had an answer:
Why would I be scared? My boss is here if there are questions I cannot answer.
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MY FIRST LESSON OF THE MORNING
How many of us truly empower people? Or do we just check and double-check what they have done and protect our position?
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WE WALKED TO THE NEXT PRESENTATION
In the corridor there was a map of Australia, on that map were some simple performance metrics, we were in the UK, this was puzzling.
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The map was explained, as follows:
Australia is dependent on what we send them. If their performance
drops, we ask ourselves what could we have done better?
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MY SECOND LESSON OF THE MORNING
Do the measures in our organisations reflect our view of the world or the people and customers we serve?
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WE HAD NOW REACHED THE WAREHOUSE
The 17 year old explained how people stand in a circle, drawn on the ground and, watch what each other are doing
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I had another question:
Wouldn’t it be better if people worked instead of standing around?
She happily answered:
We watch each other to learn how to do the process better, this makes us more efficient.
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MY THIRD LESSON OF THE MORNING
Continuous improvement happens when you see opportunities, this is done where the work happens, not in a meeting room.
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IT WAS TIME FOR LUNCH
I had time to digest what I had seen.
I was eager to see the next items on the tour; would lean work in the
office environment?
…THEN WE CHANGED LOCATION
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BUS JOURNEY TO THE OFFICE
I had the pleasure of sitting next to their CEO for the 20 minute journey. She explained to me how important people were…
Private tour
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….she had not missed a recognition event in the
last 20 yearsIt was a case of priorities
Priority #1
Meaningful recognition
Priority #2
Take planned vacation
Priority #3
Attend board meetings
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MY FOURTH LESSON OF THE DAY
If people are your company’s most important asset; they need to be at the top of the leader’s priority list.
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WE ARRIVED AT THE OFFICE
The supplier payment process was explained to me. It was disappointing, I felt there was insufficient detail in the process map, it was too simplistic.
Open
Post
Enter
Invoice
Check
Invoice
Pay
Invoice
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I turned around and it was true, there were 4 desks and an invoice was completed in less than 4 minutes.
I was told this was not a representation of the process this was the actual layout of the process.
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MY FIFTH LESSON OF THE DAY
Make things simple not simpler; this is harder than making processes complex.
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I was asked where is the most experienced person?
My reply was easy: They check the invoice
No, they open the post.
This ensures perfect goes into the process and errors do not.
They follow-up with actions to prevent the issue repeating.
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MY SIXTH LESSON OF THE DAY
Maybe experts should prevent fires instead of putting them out. Then problems in my organisation will reduce.
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IT WAS TIME TO GO HOME, I HAD SIX LESSONS TO TAKE WITH ME
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Also available, lessons from “THE JOY OF STANDARDS”
Available on Amazon in paperback, Kindle and iPad (Kindle App)