My favorite paradigms
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1 #TFT14 @marksmalley 1 TFT14 18 th February 2014 My Favorite IT Paradigms and various other Musings Mark Smalley, IT Paradigmologist @marksmalley & [email protected]
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Presented in TFT14 webinar Feb 2014
Transcript of My favorite paradigms
1
#TFT14
@marksmalley
1
TFT14
18th February 2014
My Favorite IT Paradigms and various other Musings
Mark Smalley, IT Paradigmologist
@marksmalley &[email protected]
2
#TFT14
@marksmalley
Federal Presentation Safety Standards
Objects in presentationare closer than they appear
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#TFT14
@marksmalley
NashvilleSt Paul Osaka Tokyo Birmingham
ChicagoLondon Fort Lauderdale
Cary Phoenix
AntwerpLas Vegas Malmö Singapore Kuala Lumpur
EdmontonCalgary Toronto New York Edina
2013
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#TFT14
@marksmalley
Humble beginnings
●1st conference presentation 9 Dec 2003●10 years presenting at international events●Pink04, 15 Feb 2004, Las Vegas
●Useful IT paradigms●Useful career paradigms
9 Dec 2003
What’s better than a best practice?!
Brian Johnson & Mark SmalleyLas Vegas / Feb 15, 2004
Introduction
Mark Smalley, Manager Business
Development, Getronics
Mark has 20 years of experience in the field
of applications management, varying from
delivery to management and organization. He
works for Getronics and is responsible for the
development of Getronics’ applications
management business in the Netherlands.
He’s an active member of the ASL
Foundation. Mark also frequently writes and
speaks about his discipline.
Brian Johnson, Director, Marketing &
Communications, Pink Elephant
Prior to joining Pink Elephant Inc in 2002, Brian
Johnson has played a pioneering role in the
development of the IT Infrastructure Library. Brian
has written five of the original ITIL volumes as
well as the ITIL Business Perspective series. He
also designed the current ITIL rewrite.
Application Management in 1994
MaintenanceProgrammer
Operational,Fire-fighting
Bad for your Career
HeroManagement
Application Management in 2004
Business Demands
IncreasedComplexity
ReducedBudgets
2014: Extreme Maintenance
It’s maintenance
Jim, but not as we know it…
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“ASL is the DevOps piece. It joined up what needed to be joined up” (14:40)
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@marksmalley
Application Services Librarywww.aslbislfoundation.org
Operational
Managing
Strategic
Services Application
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Application Services Librarywww.aslbislfoundation.org
Operational
Managing
Strategic
Services Application
1990 2010
Infrastructure Management
ApplicationsManagement
Business ISManagement
ITIL
ASL
???
Maturity
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@marksmalley
itSMF Singapore 2013 Annual Conference - Value of ITSM
Directinformation
strategy
Changefunctionality
Supportusers
Governinformation
Management
Manage information management
Business Information Services Library
www.aslbislfoundation.org
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@marksmalley
itSMF Singapore 2013 Annual Conference - Value of ITSM
Planning and resource management
Financialmanagement
Demandmanagement
Contract management
Operational supplier
management
Business datamanagement
End usersupport
Infor-mationcoor-
dination
Use management cluster Functionality management cluster
Specify information
requirements
Design non-automated
info. systems
Preparetransition
Review and testing
Establishbus. process developments
Strategicsupplier
management
Strategic info. partnermanagement
I-organizationstrategy
Strategic userrelationship
management
I-organization strategy cluster
Informationlifecycle
management
Establish info. chain
developments
Change-management
Transitionmanagement
Informationportfolio
management
Man
agem
ent
Op
erat
ion
sS
trat
egy
Information strategy cluster
Establishtechnologicaldevelopments
Business Information Services Library
www.aslbislfoundation.org
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●Demand-Supply-Use●Cynefin●IF THEN MAYBE●Disruptive Innovation
●Standards & Frameworks●Questions, not Answers
IT Paradigms
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Userorg
Demand
SupplyUse
Infosyst
ITorg
Demand-Supply-UseMark Smalley
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@marksmalley
Infosyst
Demand
SupplyUse
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BusinessStrategy
Business Projects
BusinessOperations
InformationStrategy
Functionality Management
UsageManagement
IT Strategy
IT Projects & Releases
IT Operations
ApplicationStrategy
ServiceStrategy
ApplicationMaintenance
& Renewal
ServiceDesign & Transition
ApplicationSupport
ServiceOperation
IT Services
IT SupplyBusiness
BiSL ASL ITIL
BiSL ASL ITIL
Bus. Info. Mgmt incl. IT Demand Mgmt
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@marksmalley
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CynefinDave Snowden
@snowdedYouTube ‘Cynefin Framework’
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‘IF THEN MAYBE’Mark Burgess
@markburgress_OSL / markburgess.orghttp://vimeo.com/album/2573383/video/
77207216Uncertain Infrastructures
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Disruptive InnovationClayton Christensen
YouTube: ‘Disruptive Innovation Explained’
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Standards & Frameworks
● ISO 38500 (governance of IT)● ISO 9126 & 25010 (software quality)● ISO 12207 (software lifecycle) ● ISO 16350 (appl. mgmt, influenced by ASL)
● COBIT 5 ® (benefits realization, risk optimization and resource optimization)
● ITIL ® (IT service management)● ASL 2 ® (application support, maintenance &
strategy● BiSL ® (business perspective: demand & use)
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@marksmalley
itSMF Singapore 2013 Annual Conference - Value of ITSMitSMF Singapore 2013 Annual Conference - Value of ITSM
Theo Thiadens NED Roles & Resp; Standardization & Sourcing; Supplier certif.Brian Johnson USA Effective use of frameworksIan Clayton USA IT Dept; effectiveness of ‘implementing’ ITSMMaarten Looijen NED EthicsCharles Betz USA DevOps; IT Dept; Analytics; FrameworksRob England NZL Managing multi-party value chains; Anti-fragilityTroy DuMoulin USA Managing multi-party value chainsAale Roos FIN Quality of IT serviceHank Marquis USA Business responsibilities; Roles and career pathsPaul Wilkinson NED Training & certification; Customer focus; BITASteven de Smet BEL IT DeptPeter Lijnse CAN IT DeptIvor Macfarlane GBR DevOps (vs specialization); IT DeptRobert Falkowitz CHE Humans vs machinesMark Toomey AUS IT-savvy business leadersRama Prasad Mamidi SIN […]; Offshore; Talent (customer expectations, scarcity) Egon Berghout NED Career paths/knowledge/job rotation; IS trade-offsMichiel de Boer MYS Lean and AgileSuwat Laicharoensup THA Technological standardization; ITSM for SME’sFrank Chen CHN Competences for knowledge workersMilan Zivkovic SRB Consolidation; Complexity reduction; performance; BITAMauricio Corona MEX Effect offshore ITSM for professionals in ‘mature’ regionsAN Rao IND Managing multi-party value chains; ITSM & Cloud/Mobile//SDN/SDDCDaniel Billing SWE Talking to the business
‘Give me questions, not answers’
www.aslbislfoundation.org
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●Change●Choices●Happiness
Career Paradigms
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@marksmalley
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Hap
pin
ess
(%
)
Manager
Pro
gra
mm
er
Consu
ltant
Para
dig
molo
gis
t
Work is more fun than fun – Noël Coward
IT Paradigmologist
[Smalley.IT]
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@marksmalley
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Manager
Pro
gra
mm
er
Consu
ltant
Para
dig
molo
gis
t
Manager’s perspective
[Smalley.IT]
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@marksmalley
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Hap
pin
ess
(%
)
Manager
Pro
gra
mm
er
Consu
ltant
Para
dig
molo
gis
t
Work is more fun than fun – Noël Coward
Happiness
[Smalley.IT]
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@marksmalley
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Happiness is U-shaped
EUR 43 44
USA 45 49
Source: www.nber.org/papers/w12935.pdf
Prof A. Oswald
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Dalai Lama
Meaning of life, I consider the happiness and usefulness, is the purpose of our life,meaning of our life.
The very existence of our life, is surely not for trouble, not for suffering.
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Happiness& usefulness
YouTube RSA Drive
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“There’s value beyond business value”
YouTube TFT13 Mark Kawasaki
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@marksmalley
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Line of everything
Source: www.londonbusinessforum.com/events/myself_and_other_matters (32:45)
Charles Handy
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@marksmalley
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Line of everything
Source: www.londonbusinessforum.com/events/myself_and_other_matters (32:45)
Charles Handy
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#TFT14
@marksmalley
[Smalley.IT]
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Hap
pin
ess
(%
)
Manager
Pro
gra
mm
er
Consu
ltant
Para
dig
molo
gis
t
Work is more fun than fun – Noël Coward
Reinvent yourself
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#TFT14
@marksmalley
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Hap
pin
ess
(%
)
Manager
Pro
gra
mm
er
Consu
ltant
Para
dig
molo
gis
t
Work is more fun than fun – Noël Coward
Refocus
♥$
[Smalley.IT]
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#TFT14
@marksmalley
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Hap
pin
ess
(%
)
Manager
Pro
gra
mm
er
Consu
ltant
Para
dig
molo
gis
t
Work is more fun than fun – Noël Coward
Refocus
♥$
H
W ?I
[Smalley.IT]
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@marksmalley
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Things will change;they might just
change without you.Chris Dancy, Dec 2012
C
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#TFT14
@marksmalley
Federal Presentation Safety Standards
Objects in presentationare closer than they appear
40
#TFT14
@marksmalley
40
TFT14
18th February 2014
My Favorite IT Paradigms and various other Musings
Mark Smalley, IT Paradigmologist
@marksmalley &[email protected]
Thank you &Please Connect!
