MY CORPORATE PROGRAM EXCLUSIVELY FOR PIKOM …itinerary will be sent to this email address. The...
Transcript of MY CORPORATE PROGRAM EXCLUSIVELY FOR PIKOM …itinerary will be sent to this email address. The...
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MY CORPORATE PROGRAMEXCLUSIVELY FOR PIKOM MEMBERS
LET YOUR BUSINESS FLY
WITH US
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FIRST TIME LOG IN
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Option1:
Visit AirAsia website atwww.airasia.com
Scroll to the bottom of themain page and choose MyCorporate.
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Option 2:
Visit AirAsia MyCorporate website directly at:https://www.airasia.com/mycorporate
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T o login, key in the given Corporate ID and default password in the Username and Password box.
Key-in the given ID &
default passwordhere
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dgdfg
• For first time login, key in the given Corporate ID and defaultpassword in Agent Username and Old Agent Passwordbox.
• Key in your own preferred password and re-enter password in theNew Agent Password
Key-in &reconfirm new
preferredpassword
Key-in the given ID
& defaultpassword
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Once password is changed and you have successfully login, you may choose to perform any of the displayed functions by clicking on thetab.
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SEARCH & BOOK FILGHTS
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Click Book My Flight to startbooking.
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Select Origin & Destination, Travel Dates and Number of Passengerto Search for Flights.
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Flight listings on the selected date will appear withfares.
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Move cursor to next to Fare Category to see a product differentiationtable.
MyCorporate benefits only applies for Corporate Lite &Corporate Full Flex.
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Contact Details
• Agency Email Address: Flightitinerary will be sent to thisemail address. The emailaddress is preset with IDholder’s email, however it ischangeable to a differentemail address. The emailaddress stated here shall act asthe key to manage booking viaairasia.com
• Guest’s Mobile Number:AirAsia shall reach passengersatthis number for any flightupdates e.g. flight retime ordelay.
Flight itinerarywill
be sent to thisemail
SMS Notificationwill be
sent to this number
should there be any
flightupdates
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Traveller Details
Fill in the passenger details intherequired Fields.
• This screenshot sample isdisplaying Add-ons option fora flight selection under the‘FareOnly’ fare option.
• Adding on Meal for ‘FareOnly’ is chargeable.
• Adding on Checked Baggage for‘Fare Only’ and ‘CorporateLite’ is chargeable.
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Traveller Details
Fill in the passenger details in therequired Fields.
• This screenshot sample isdisplaying Add-ons options for aflight selection underthe‘Corporate FullFlex’fare option.
• Ancillary add-ons e.g. Meal &Checked Baggage for ‘CorporateFull Flex’ is complimentary.
Click on thedrop-
down button to
viewselection
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Checked Baggage & Meal
• Select Checked Baggage Allowanceand Meal Selection from thedrop down options/menu list
Click on the drop-down
button to viewselection
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Travel Insurance
• You may opt to proceed with or without purchasing Travel Insurance by clicking‘Continue’.
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Sky Bus / Airport Transfer /Car Rental
• You may pre-book Sky Bus,Airport Transfers or CarRental before completingthe booking.
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Pick ASeat
• For ‘Fare Only’, all seats arechargeable.
• For ‘Corporate Lite’, onlystandard seats arecomplimentary. Other seatsare chargeable.
• For ‘Corporate Full Flex’, allseats (including Hot Seats)are complimentary; exceptfor seats at the Quiet Zoneon AirAsiaX flights which ischargeable.
Click ‘Remove’ if you wouldlike
to change your seatselection
Select your preferredseat
by clicking on theseat
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PaymentOptions
To proceed with payment,kindly check the box to agree tothe TermsandConditions.
Available PaymentOptions:• AGPrepayment
(Not applicable forSME)• Credit/Debit Card• Internet
Banking/Direct Debit• Other payment options
available according to point-of-departure countries e.g.PayPalfor Australia & PayTMfor India andetc.
Check this boxto
proceed withpayment
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Credit/Debit Card
• Processing fee applicable forpayments made using Credit /Debit Card
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Internet Banking/Direct Debit
• Processing fee applicable forpayments made usingDirect Debit
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Once payment is complete, the flight confirmation page will be displayedand flight booking confirmation will be sent via email to the email address stated in the Contact Detailsform.
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At the bottom ofthe confirmation page, booking details summary will bedisplayed.
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Sample of flight booking confirmation sent viaemail.
KUL DPSKuala Lumpur (KUL)
Thu 15 Jun 2017
10:50AM
Bali (DPS)
Thu 15 Jun 2017
01:55PM
JBGM8S
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MANAGE MY BOOKING
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Click Manage My Booking to make changes to your activebookings.
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Manage My Bookings
• My Bookings: Select this optionto view yourown bookings
• My Agency Bookings: Select thisoption to view bookings made byall users within the same corporateaccount.* Only users with Admin-All- Accesscanviewallbookings
• Key in booking reference number orclick the magnifying class icon toview list of allbookings.
Click ‘My Bookings’ to
view user’s ownbookings
Only ‘Admin All-Access’users
can view allbookings
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Once list of booking appears,select the booking that you wishyou changeandclickModify.
i.e. change travel date/time,add-on meals, seat selections,checked baggage allowance,travel insuranceetc.
IMPORTANT: If your confirmedbooking does not appear here,kindly refer to the guide on ‘LinkBookingsToTraveller’s BIGShot ID’
Click ‘Modify’ to makechanges
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To make changes on flight date/time or upgrade to higher farecategory, click Edit Itinerary and select Change/UpgradeFlight
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Scenario example: You would like to upgrade current booking from ‘Fare Only’ to ‘Corporate FullFlex’.
• Select the flight sector that you wish tochange. Check box of the flight sector that
you wishyou makechanges
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Kindly proceed with the necessarychanges.
Thebooking summary will show theactual fare for Corporate
Full Flex. However, guest is required to pay only the fare
differencewhichwill be summarizedat the paymentpage.
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Contact & Traveller Details will need to be filled up again.
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Meals, Seat Selection and Travel Insurance will need to be re-selectagain and click Confirm to proceed with paymentpage.
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RHMCUT277.18 MYR
ClickNeedPayment to proceed to payment page
Click ‘Need Payment’to
proceed withpayment
Theamountdue is only the fare
difference between ‘Fare Only’
and ‘Corporate FullFlex’
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PaymentOptions
To proceed with payment, kindly checkthe box to agree to the Terms andConditions.
Available PaymentOptions:• Credit/Debit Card• Internet Banking/DirectDebit• Other payment options available
according to point-of- departurecountries e.g. PayPal for Australia &PayTMfor India and etc.
Check this box to
proceed withpayment
Select paymentoptions
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Click Confirm Changes to process new flight itinerary.
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MANAGE COMPANY DETAILS
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Click Manage Company Details to view and update companydetails.
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• To update Primary Contact Details i.e. Name and Email, an official letter is required from your organization.
• Youmay update Contact Details i.e. Office Address and Telephone Numbers here.
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LOG OUT
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Kindly ensure to LogOut if you do not wish to continue using the bookingtool.
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GO SHOW(VOLUNTARY FLIGHT
MOVE
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Go Show*
Exclusively available to Corporate FullFlex guests, ‘GoShow’ is the ability tostandby to board an earlier flight onthe same day and to the samedestination without any additionalcharges, subject to seat availabilityonce check-in closes for the particularflight.
Flight change can be done only at the Premium Flex/service counter at the scheduled departing airport; on the same day of scheduled departure. Once the flight change applies, the existing seat and meal selection will be forfeited. Best seat available will be assigned to guestwhile mealswill beserved based on the limited selection on board (late mealoffering).
* GoShow-VoluntaryMove Flight
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Go Show - An All New Offering Specially Catered for Corporate Full FlexGuests
MEETING
FINISHED
EARLY?
YOUCAN
LEAVE
EARLIER
WITHNO
EXTRA
CHARGE
VISIT OUR
SERVICE
COUNTER TO BE
ON STANDBYFOR
AN EARLIER
FLIGHT
HOP ONTHE
NEXT
AVAILABLE
FLIGHT
ARRIVE
AHEADOF
YOUR
PLANNED
SCHEDULE
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LINK BOOKINGS TO TRAVELLER’S BIG SHOT
ID
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ScenarioExample
• A confirmed booking was made via MyCorporate. However, traveller unable to see the booking in Manage My Booking(Web/Mobile)
• The following steps would assist traveller on how to link thebooking via BIG Shot ID and make it appear in Manage My Bookingfor onwards actions e.g. flight change, ancillary add-ons, check-inetc.
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IMPORTANT: During booking, kindly ensure the email address inserted in the Contact Details form matches the traveller’s BIG Shot account email
address.If the email address doesnot match, travellermay:
• Update the emailaddress of traveller’sexisting BIGShot account
• Create a new BIG Shotaccount with thesame email address inthe ContactDetails
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• Go to AirAsia.com and login to your BIG Shotaccount.
Clickon ‘Signup now’ if youarenot amember yet or if you wish to create a new BIG Shot account with a new email address.
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Key in the registered BIG Shot ID email and password to access BIG Shot account.
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Click My Bookings to view all bookings made withyour email address.
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• Once Current Booking(s) When Not Logged-In list appears, click ‘Link’ to linkthe intended booking to the traveller’s BIG ShotID.
• Oncecomplete, you will beableto retrieve this booking in ManageMy Booking viaweb/mobile.
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STEPS TO CLEAR CACHE & COOKIES ON YOUR
BROWSER
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Importance of Clearing Cache/Cookies on YourBrowser
• At times, user may face some difficulties in accessing or logginginto MyCorporate website due to few IT-relatedreasons.
• If this happens, we urge you to clear cache/cookies/browsinghistory on your browser in order to be able toaccess MyCorporate website.
• If the same issue still persist afterclearing cache, do email screenshot of the error [email protected]
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Guide on How to ClearCache
Google Chrome
Go to Settings > Advanced Settings > Privacy > Clear Browsing Data > Check box browsing history, download history,cookies,cachedimage and files & passwords. After clear, exit/quitall browser windows and re-open the browser.
Mozilla Firefox
Goto History >ClearRecentHistory >Fromthe Time range to clear: drop-down menu, selectEverything>ClearNow. After clear, exit/quit all browser windows and re-open thebrowser
Internet Explorer
(older version)
(newerversion)
: Go to Settings > Internet Options > General > Browsing History > Check box delete browsing history onexit. After clear, exit/quit all browser windows and re-open the browser.
: Go to Tools > Safety > Delete Browsing History > Deselect Preserve Favorites website data,and select: Temporary Internet files or Temporary Internet files and website files, Cookies or Cookies and website data & History. Afterclear, exit/quitall browser windows and re-open thebrowser.
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CLIENT SUPPORT
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Client Support
MyCorporate customershaveaccesstodedicatedsupport team,toassiston any corporate booking or posttransaction queries.
Malaysia
Phone number : (+603) 8660 4680 / (+603) 8660 0001Email : [email protected]
Operation hours:
Monday - Friday: 0800 - 2000hoursSaturday, Sunday & Public Holiday: 0900-1800 hours
Thailand
Phone number : (+66) 02 515 9898Email : [email protected]
Operation hours:
Monday - Sunday: 0800 - 2100hours
India
Phone number : 1860 500 8000 (Call Centre)
Operation hours: Monday - Sunday : 24hours
Taiwan
Phone number : (+886) 2 87933532
Operation hours: Monday - Sunday: 0800 - 2100hours
Philippines
Phone number : (+632) 672 7828, press 2 for Sales Email : [email protected]
Operation hours: Monday - Friday: 0900 - 1800hours
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GROUP BOOKING SYSTEM (GBS) IN MYCORPORATE
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Click on the “Group
Booking” tab
GROUP BOOKING SYSTEM (GBS) in AirAsia MyCorporate
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G B S New HomeP a g eClick here to start
GROUP BOOKING SYSTEM (GBS) in AirAsia MyCorporate
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G B S - Search & SelectFlights
GROUP BOOKING SYSTEM (GBS) in AirAsia MyCorporate
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Click Confirm
to proceed
FareReview
GROUP BOOKING SYSTEM (GBS) in AirAsia MyCorporate
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20kg Baggage is defaulted for
International Flights including Fly
Thru
Select Add On –Baggage, Meal & Seat
GROUP BOOKING SYSTEM (GBS) in AirAsia MyCorporate
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Click Continue for PaymentSchedule
Booking Summary –Fare review after add-on
GROUP BOOKING SYSTEM (GBS) in AirAsia MyCorporate
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Schedule &Payment
BalancePayment
Deposit as Min Payment
2) Remain Partial or tick for FullPayment
1) Select PNRto make payment
GROUP BOOKING SYSTEM (GBS) in AirAsia MyCorporate
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Status of Paid and Pending
Amt
PaymentStatus
GROUP BOOKING SYSTEM (GBS) in AirAsia MyCorporate
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Passenger Upload –Manual or E x c e l File
1) Click here todownload excelsheet
Notes :-1) Names can only be uploaded upon FullPayment2) System will auto cancel if names are NOT uploaded 5 Days before DepartureDate
Or click here to updatenamesindividually
2) Browse the selected File and click Upload
GROUP BOOKING SYSTEM (GBS) in AirAsia MyCorporate
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ChangeDateline
Name Submission NameChange Flight ChangeAncillary Change
eg Meals, Seat Select, Baggageetc
5 Days before Departure Date 24 Hrs before Departure Date 14 Days before Departure Date 4 Hrs before Departure Date
NameChange Terms & Conditions PenaltyAmount
Short Haul
-Therequest ismade outside of twenty four (24) hours prior to the scheduled flight departure time.
- Only 30%of the group sizewill be entitled for aone-time free namechange.(Percentage must be rounded down to nearestnumber)
-The remaining 70% of the group will be allowed for a one-time name changesubject to name change fee per person perbooking.
- Name Change is not allowed once the outbound sector has flown irrespective of NoShow status.
EgMYR 150 per pax (NCFcode)
LongHaul- Name Change only allowed for 1 time per passenger,complimentary
(up to 24 hours prior todeparture)- Name change fees apply if changes make within 24 hours up to6 hours prior to
departure.
EgMYR 200 perpax(NCFcode)
Change Dateline & Name ChangeRule
GROUP BOOKING SYSTEM (GBS) in AirAsia MyCorporate
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1) Q: Can I still request for a refund on a successful transaction in NewGBS?A: AirAsia practices “No RefundPolicy”.
2) Q: What if I had paid the Deposit and yet to make the outstanding payment?A: Asper normal group booking T&C, failure to make any due payment within the given time period will result inthe booking being cancelled.
3) Q: What if Full Payment made and Passengers’ Name not uploaded?A: If Passengers’ Name not uploaded as per stipulated timeframe, system will auto cancel thebooking.
4) Q: If I had added the add-ons to the booking, when do I need to make the payment?A: The add-ons amount will be added into your due payment. Ifyou added the add-ons after you had made full payment to your booking, you are required to make the payment immediately for the add-ons.
Frequently Asked Questions –G B S
GROUP BOOKING SYSTEM (GBS) in AirAsia MyCorporate
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5) Q: If I encountered issue in New GBS, who do I lookfor?A: You may contact our respective Group Desk or simply email [email protected] there be any system related issue.
6) Q: What if agent misspelled on passenger’s name by fewalphabets?A: You may contact group desk to amend the passenger’s name. Up to 4characters.
7) Q: Are we able to add in infant inGBS?A: Yes,you are able to add infant at the “Add On” pageand tag the infant which belongs to their Parent’s name. Infant’s detail must be added in aswell.
8) Q: Can I change my pre-booked meal after the booking has been done?A: Yes, you can change your meal to another meal as long as the price is the same. If the meal you selected ishigherthan what you had paid, you will need to pay the addition.
9) Q: Can I clear the defaulted 20kg baggage for international flights?A: No, 20kg baggage allowance is already defaulted for international flights and passengers are not able to clear itfrom the list.
Frequently Asked Questions –G B S
GROUP BOOKING SYSTEM (GBS) in AirAsia MyCorporate
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Scenario 1: Release Seat Before FullPaymentQ: I have booked a group of 30 pax in GBS. However, I would like to cancel 5 seats before fullpayment.A: You are able to release the seat by contacting our Group Desk to cancel the unused seats before full payment being made.
Scenario 2: Divide Booking Before Name Update For FlightChangeQ:I havemadeagroup booking of group 40 paxwithout names and I would like to changeflight for 20 pax.A: You are allowed to divide the booking with TBA names by contacting our Group Desk for flight change purposeonly.Fare differences (if any) and flight change fees shall apply with immediate payment uponPNR division.
Scenario 3: ResendItineraryQ:I havemadesome changeson my passenger name list and I would like to get the latest itinerary.A: You may contact our group desk and request to resend the itinerary.
Scenario 4: Tune Insurance PurchaseQ: I would like to purchase tune insurance formy group.A: You may contact our group desk to purchase the tune insurance via phone call oremail.
MAA Groupdesk Email: [email protected] Hotline: 03-86604399OfficeHour:9am– 6pmevery MondaytoFriday.ClosedonweekendandPublicHoliday
* All other scenarios not mentioned above, kindly contact our help desk or email to [email protected] ;[email protected] & cc [email protected]
Group Desk Support Only –G B S
GROUP BOOKING SYSTEM (GBS) in AirAsia MyCorporate
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Scenario 5: Request for AdditionalPaxQ:I would like request additional 2 pax for myexisting group booking which wasbooked via GBS.A: GBSdoes not have the access for additional pax request at this moment. You may proceed to book additional pax by contacting our group desk by stating your main PNRnumber.
Scenario6: GroupBookingMoreThan50paxQ:I would like to check agroup fare of 80 pax.A: GBScanfacilitate group fare request up to 50 pax per booking. For group sizemore than 50pax, kindly drop an email to our group desk or refer to your sales representative.
Scenario7:ChangeChild& AdultStatusQ:I have done agroup booking of 10 pax under ADULTstatus. However,I have notice there is achild passenger within the group. I would like to change the passenger statusfrom adult to child to avoid any wed check-inbeing denied.A: Kindly send an email to [email protected] for amendment.
Scenario8: StandardSeatAvailabilityforInternationalFlightQ:I wishto make abooking of 20 pax but standard seat is insufficient. What should I do?A: Do call our group desk to proceed booking.
MAA Group desk Email: [email protected] MAAHotline: 03-86604399OfficeHour:9am– 6pmevery MondaytoFriday.ClosedonweekendandPublicHoliday
* All other scenarios not mentioned above, kindly contact our help desk or email to [email protected];[email protected] & cc [email protected]
Group Desk Support Only –G B S
GROUP BOOKING SYSTEM (GBS) in AirAsia MyCorporate