8/6/2019 My 2 AirAsia Customer Satisfaction Survey Form

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AirAsia Customer Satisfaction Survey Form

Name

w ais Mohamed

Name

E-Mail Address

isa_w mw2@hotmail.com

Contact Number

919988369801

Contact Number

Proffesion

Management

Proffesion

Nationality

Djibouti

Nationality

Gender

male

Age

18-29 years

Age

Based on your recent flight experience with AirAsia, please tell how satisfied you were with the products and services on the following areas:* Please select Not Applicable (NA) option if you have not experienced any of the areas listed.

1. CALL CENTRE

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Far Exceeds Expectation Exceeds Expectation Meets Expectation Below Expectation Unacceptable N/A

Waiting time before call answered

Interactive Voice Record) IVR

Information given by staff

Friendliness of staff

2. SALES OFFICE

Far Exceeds Expectation Exceeds Expectation Meets Expectation Below Expectation Unacceptable N/A

Queue Time at sales counter

Efficiency of sales staff

Information given by staff

Friendliness of staff

3. WEBSITE

Far Exceeds Expectation Exceeds Expectation Meets Expectation Below Expectation Unacceptable N/A

ebsite language options

ebsite navigation

roduct & Service information

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Far Exceeds Expectation Exceeds Expectation Meets Expectation Below Expectation Unacceptable N/A

nline booking

nline Check-in

ebsite accessibility

4. AIRPORT FACILITIES

AirAsia does not run and manage facilities at the airports it flies to. They are managed by airport authorities. Your feedback is needed nevertheless in evaluating your satisfaction level

Far Exceeds Expectation Exceeds Expectation Meets Expectation Below Expectation Unacceptable N/A

light Information Display

ignage for Directions

ating Area

ilet Cleanliness

5. CHECK - IN

Far Exceeds Expectation Exceeds Expectation Meets Expectation Below Expectation Unacceptable N/A

ueue time for Check-In

f

iciency of check in staff

riendliness of staff

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4/7

Far Exceeds Expectation Exceeds Expectation Meets Expectation Below Expectation Unacceptable N/A

lf-Service Check-In kiosk

curacy of Flight Information Screen atounter

6. GATE MANAGEMENT & DEPARTURE

Far Exceeds Expectation Exceeds Expectation Meets Expectation Below Expectation Unacceptable N/A

arding Announcement

arding experience

riority Boarding Efficiency (for hot seat guestsly)

elay Announcement

andling of Delays /Cancellations

riendliness of Gate Staff

7. ARRIVAL

Far Exceeds Expectation Exceeds Expectation Meets Expectation Below Expectation Unacceptable N/A

ggage waiting time

ggage condition

rrival assistance

8. ONBOARD EXPERIENCE

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5/7

Far Exceeds Expectation Exceeds Expectation Meets Expectation Below Expectation Unacceptable N/A

at Comfort

leanliness of Cabin

leanliness of Toilets

irline Magazine

rice of Onboard Duty Free

abin Air quality / Cabin temperature

uality of Food & Beverages

rices of Food & Beverages

hoice/Availability of Food and Beverages

abin Staff : Attentiveness

abin Staff : Friendliness of Service

abin Staff : Language Skills

abin Staff : Announcement

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Far Exceeds Expectation Exceeds Expectation Meets Expectation Below Expectation Unacceptable N/A

ilot : Announcement

abin Staff : Grooming / Appearance

9. AIRASIA X ONBOARD EXPERIENCE

Far Exceeds Expectation Exceeds Expectation Meets Expectation Below Expectation Unacceptable N/A

illow, Blanket/other amenities

onomy Seat Comfort

uality of In-flight Entertainment

10. Would you like to fly with AirAsia again in future?

Yes

No

Maybe

11. Would you suggest AirAsia to your friends and relatives?

Yes

No

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Maybe12. Your suggestion/feedback on how AirAsia can improve its services

the staff must be more opening minded........

12. Your suggestion/feedback on how AirAsia can improve its services

Submit Survey

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