MWC Moco CMTelecom Chatbots

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1 Proprietary & Confidential January 11th, 2017 https://www.pinterest.com/stephenmcguigan/ Stefan Rust Founder & CEO Exicon

Transcript of MWC Moco CMTelecom Chatbots

1Proprietary & Confidential

January 11th, 2017

https://www.pinterest.com/stephenmcguigan/

Stefan RustFounder & CEO Exicon

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Messaging platforms on the riseTime spent in Messaging apps grew 394% over 2016

Global Messaging Apps 2016 : Source Statista

The platforms are in competition.

Source: Flurry Analytics

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Source: L2 Insight Report: Social Platforms Messaging, February 2017

Brands using Facebook Messenger

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MillennialsBy 2020 50% of workforce and will control US$ 7Tr in assets

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Mobile Portfolio ManagementCRM for your mobile ecosystem

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Brand and promote apps

of AppsPlatform Ecosystems Marketplace

with APIs Of DevelopersPromote your APIs

Manage and grow devs

How apps, apis, and developers interconnect

Access, tools and analytics all in one dashboard

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Exicon

GARTNER COOL VENDOR 2016

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Exicon Calc App

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2B new smartphones users by 2020

http://linghkphoto.tumblr.com/post/83323556426/the-smart-era

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On Mobile Apps Rule3 hrs 15 mins on mobile is in apps

Source: Flurry

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Messaging platforms vs. apps

The number of users of mobile messaging apps worldwide expected to climb 36% from 2016 to 2020, reaching 2.19 billion,

Asia-Pacific has more than 50% of all chat app users worldwide with 805 million consumers in 2016.

China accounts for more than half of the region’s users.

Source: eMarketer

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Bots are the new Apps

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Exicon Calc chatbot

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1. Understand, firsthand, what is involved

2. Build credibility and establish criteria for development process and engineering

3. Increase leads for development projects from the calculator by 100%

4. Increase conversions from the calculator by 100%

5. Use data captured to analyse trends and clusters of queries and combinations

Before we started we set some goals

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When we first looked into chatbots…...

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You look a bit deeper

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Bot Developer Tools and Messaging Landscape

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Comparatively small

about 100 million users

$1 million fund to incentivize developers

$25,000 for interesting bots.

integrated with IFTTT to make connections between more than 350 apps and devices

Dominant in Asia especially Thailand, Indonesia, Japan and Taiwan

Has a payment solution

Included features

- “confirm type”- “button type”- “carousel type”

supports group chats

SDK supports 5 languages (Java, Go, Ruby, PHP and Perl)

300 million users and over 6,000 bots

very popular with US teens

Users not loyal to brands and try out new bots

Key is fun, accessible, and hip.

Challenge is to form a lasting impression

Bot features include buttons that replace the keyboard navigation

Supports group chats

consumer-focused

Big geographic and demographic presence

Entertainment, and information based

Integrated payments system

One-to-one, structured messages

Easy to use

Acquisition of Wit.ai and investment in M

workplace communication tool

has a venture fund with 11 new bot investments

Productivity

● project management,

● scheduling ● Research● appreciation

Paypal offers payments on slack

Supports text, images and video bots.

Includes carousels with buttons and other types of visually structured messages.

Bots within groups

Integration with Cortana

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Dominant in China with 700M monthly active users, some operating their entire lives in WECHAT

Early leader in bots with online services including • food ordering• tracking fitness goals, • paying utility bills• buying movie tickets • and more.

10 million+ Chinese businesses have accounts on WeChat.

Extensive extra-text and payments capabilities

Revenue per active user exceeds USD$7 per year,

Free Download A day in the life of abot user in China

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Conversational Draft

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User Testing

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These bot directories feature bots from any platform, you can register your bot and categorise your bot. Registration is a simple submission.https://www.botpages.com/ https://botlist.co/https://www.chatbots.orghttp://botarena.co/

Discovery remains a challenge

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Now we’re experiencedWe

- have the documentation

- know the users

- extended the requirements

- understand the technologies

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And our developers are at work

To build a cross platform multifunctional “human” chatbot

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CEO / EXICONStefan Rust

[email protected]

@srust99

WEBSITEwww.exiconglobal.com

FOLLOW US @exicon

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