Music Management - (1) Vision, Mission & Strategy [Compatibiliteitsmodus]
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Transcript of Music Management - (1) Vision, Mission & Strategy [Compatibiliteitsmodus]
I. Vision, Mission and Strategy
Index (1/5)
� 1. Vision� 1.1 Creativity
� 1.2 Blue/Red Ocean
10/2012 Vision, Mission, Strategy - D. Sel 2
� 1.3 Vision
� 1.4 Case: Kronos Quartet
Index (2/5)
� 2. Mission� 2.1 Coherent goals & KPI
� 2.2 Definition of content and ambition
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� 2.3 Values (integrity, empowerment)
� 2.4 Temporary monopoly (feasible, USP/DSP)
� 2.5 SWOT Analysis & SWOT Confrontation Matrix
� 2.6 The enemy & the secret
� 2.7 Mission statement
� 2.8 Cases: Guggenheim Foundation
Index (3/5)
� 3. Strategy� 3.1 Fundamental rules
� 3.2 Analysis of the information
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� 3.3 Quality
� 3.4 Core business
� 3.5 Strategy cycle
� 3.6 Marketing Paradox
Index (4/5)
� 4. Management & the Arts� 4.1 Purpose
� 4.2 Basic themes
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� 4.3 Essential literature
Index (5/5)
� 5. Welcome to Belgium and Flanders� 5.1 Genesis
� 5.2 Cultural landscape
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1. Vision
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Vision Organisation:
•Website
•Finance
•Production
•Marketing
•Staff…
Mission Strategy
1.1 Think creative
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1.1 Think creative
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1.1 Think Out-of-the-box
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1.1 Think Out-of-the-box
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1.1 Think creative
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1.2 Look for a blue ocean or…
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1.2 Cirque du SoleilCirque du Soleil ("Circus of the Sun") is a Canadian entertainment company, a dramatic mix of circus arts, ballet and street entertainment and eliminated at the same time the costs of the traditional circus, like circus animals and star
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traditional circus, like circus animals and star artists.
1.2 Cirque du SoleilSPEAKER PREVIEW: Programming and content – lessons from Cirque du Soleil
Tuesday, October 09, 2012
industry meeting for venue owners, operators and developers.
Audiences are more demanding – and more diverse – than ever. Competition for their time
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Competition for their time and their money is at an all-time high.So, how does one of the world’s showbiz success stories continue to drive attendance through creative programming? And, at the same time balance the art of attracting new customers while not alienating their existing client base?
1.2 AppleSuperior alternative for the classical CD: purchase by the track/song in stead of buying a complete CD. It’s perceived much cheaper.
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1.2 AppleApple achieved widespread success with its iPhone, iPod Touch and iPad products, which introduced innovations in mobile phones, portable music players and personal computersrespectively
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respectively
1.2 Barnes & NobleThe company is known for large, upscale retail outlets, many of which contain a Café serving Starbucks Coffee, and for competitive discounting of bestsellers
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1.2 PfizerStepped out-of-the traditional pharmaceutical Scope by introducing a live enhancing product such as Viagra
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1.2 or back to a red ocean?
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1.3 Vision
� Survival (goal of any organisation)
� Vision = idea, ambition, why?
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ambition, why?
� Mission = what?
� Strategy = how?
1.4 Vision: Kronos Quartet
For more than 30 years, the Kronos Quartet—David Harrington and John Sherba (violins), Hank Dutt (viola) and Jeffrey Zeigler (cello)—has
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Jeffrey Zeigler (cello)—has pursued a singular artistic vision, combining a spirit of fearless exploration with a commitment to expanding the range and context of the string quartet.
2. Mission
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“De Hogeschool Gent wil excelleren in onderwijs, onderzoek, dienstverlening en beoefening van de kunsten. Via de competentie van haar medewerkers en afgestudeerden en de valorisatie van haar onderzoek wil de Hogeschool Gent een kritische, creatieve en open maatschappij bevorderen.”
2. Mission
� Essential ‘raison d’être’ � Does not describe ‘hic et nunc’ but ambition
Strategical intention on a long term
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� Strategical intention on a long term� What is the reason for existence?
� What is the specific task?
� Why does it make sense?
� What does it mean for the community?
No evidences
2.1 Coherent goals & KPI
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2.1 Check what for one wants to pay for?
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2.1 Focus on results
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2.1 Define your Key Performance Indicators (KPI)
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2.1 Generate overall consensus
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2.1 Define what’s feasible
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2.1 Develop speed
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2.1 Do your numbers
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2.2 Define your content profile
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2.2 Content profile Concertgebouw Orchestra
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The Royal Concertgebouw Orchestra Amsterdam is one
of the very best orchestras in the world. But what makes the orchestra so special? Time and time again, critics have lauded its unique sound, which clearly stands out among thousands of others. Although sound is difficult to describe in words, the RCO’s string section has been called ‘velvety’, the sound of the brass ‘golden’, the timbre of the woodwinds ‘distinctly personal’ and the percussion have an international reputation.
2.2 Content profileBudapest Festival Orchestra
In less than 30 years the Budapest
Festival Orchestra – founded in 1983 by Iván Fischer and Zoltán Kocsis –has established itself as one of the
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has established itself as one of the ten leading orchestras of the world. It is loved by audiences and praised by international critics for its intensive and emotionally gripping performances, for its chamber music-like attention to detail and for its exceptional ability to share the joy of music with listeners.
2.2 Content profileCarnegie Hall comes to you!
For 35 years, Carnegie Hall has brought free concerts for
audiences of all ages to neighborhoods throughout the five boroughs of New York City. These performances-presented in collaboration with museums, colleges, libraries,
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in collaboration with museums, colleges, libraries, community centers, churches, and other cultural organizations-feature music reflecting the diverse sounds of the city and Carnegie Hall's quality programming, including classical, jazz, world music, and more.
2.2 Content profileLucerne Festival Orchestra
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2.2 Content profileLe Concert Olympique
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2.2 Top leadership challenge: how to manage paradoxes
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2.2 Top leadership challenge: how to manage paradoxes
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2.2 Be ambitious and motivating
The Metropolitan Opera, now in its 129th season, is a vibrant home for the most creative and talented artists, including singers, conductors, composers, orchestra musicians, stage
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composers, orchestra musicians, stage directors, designers, visual artists, choreographers, and dancers from around the world. Known as the venue for the world’s greatest voices, the Met has been under the musical direction of James Levine since 1976. Maestro Levine is credited with having created one of opera’s finest orchestras and choruses.
2.2 PROJET POUR UNE SALLE LEGENDAIRE DANS LA CAPITALE DE L’EUROPE
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UN ENDROIT AU PASSÉ LÉGENDAIRE
2.2 PROJET POUR UNE SALLE LEGENDAIRE DANS LA CAPITALE DE L’EUROPE
OÙ LES PLUS GRANDS ARTISTES SE SONT PRODUITS
UN LIEU DONT LE NOM RESTE GRAVÉ À JAMAIS DANS LE COEUR DE 15 MILLIONS DE PERSONNES EN 3.500
SPECTACLES EN 40 ANS
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BRUXELLES – CAPITALE DE L’EUROPE
2.2 PROJET POUR UNE SALLE LEGENDAIRE DANS LA CAPITALE DE L’EUROPE
MERITE UNE SALLE MODERNE AU RAYONNEMENT INTERNATIONAL
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2.3 Values (company culture)
� Complete value set for an organisation� Iterative process while defining mission� Part of the corporate identity and thus affects corporate image
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corporate image� Reflected in organisation� Guides daily decisions� Important for coherence� Correction factor for strategies� Influences monetary value of the company
2.3 Integrity
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2.3 Empower
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2.4 Kjell Nordstrom, temporary monopoly (Funky Business)
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2.4 USP
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2.4 “El Sistema”The Orquesta Sinfónica Simón Bolívar(Simón Bolívar Symphony Orchestra) is a Venezualan orchestra. Named after the Venezuelan national hero Simón Bolívar it is the apex of the nation's system of youth
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the apex of the nation's system of youthorchestras. The orchestras are run under the auspices of the Fundación Musical SimónBolívar, formerly known as the Fundacion del Estado para el Sistema Nacional de las Orquestas Juveniles e Infantiles de Venezuela, known colloquially as El Sistema. Since 1999 is Gustavo Dudamel the flamboyant chief conductor.
2.5 Increase your strenghts and manage your weaknessess
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2.5 Check the “Competitive Forces Model” (Michael Porter)
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2.5 Make a SWOT Analysis
Internal AnalysisExternal Analysis
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Strengths/weaknessessOpportunities/Threats
KPIs USP/DSP
STRATEGY
2.5 Make a SWOT Confrontation Matrix
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2.6 The enemy
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Time Succes
2.6 The $ 1 million secret?
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2.6 Feminine power
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2.6 Feminine powerMuhammed Yunus
Grameen Bank
Nobel Peace Price 2006
Lehman Sisters?
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2.7 Mission statement� Clear formulation of goals
� Strategic thinking
Relevant internal cohesion and support
SWOT Analysis + SWOT Confrontation matrix
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� SWOT Analysis + SWOT Confrontation matrix
� Values (+ choises)
� KPI – Key Performance Indicators
� Overall consensus
� Publish as one pager
� Brand & baseline
2.7 Mission: company culture/values
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2.7 Mission: characteristics
� Feasible
� Motivating
� Distinctive
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� Distinctive
Case:
Wagner, Ring Cycle Sydney Opera House
Problems: stage, pit, potential public
Cut during runtime
2.8 Case: mission statement Guggenheim Foundation
The mission of the Solomon R. Guggenheim Foundation is to promote the understanding and appreciation of art, architecture, and other manifestations of modern and contemporary visual
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manifestations of modern and contemporary visual culture; to collect, preserve, and research art objects; and to make them accessible to scholars and an increasingly diverse audience through its network of museums, programs, educational initiatives, and publications.
2.8 MODERNISATION DE FOREST NATIONAL
MISSION
FORT DES SUCCES DU PASSE, REPONDRE AUX
ATTENTES DES FANS EN IMPLEMENTANT UN PROJET DURABLE RENFORCANT L’EMOTION:
� APPORTER UNE NOUVELLE EXPERIENCE AU PUBLIC
�MIEUX ACCUEILLIR LES ARTISTES ET LES �MIEUX ACCUEILLIR LES ARTISTES ET LES PROMOTEURS
�RESPECTER LES VOISINS ET LA COMMUNAUTE LOCALE
�ACCROITRE LES POSSIBILITES DE PARTENARIATS
LE MEME ENDROIT, UNE EXPERIENCE NOUVELLE
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3. Strategy
� 3.1 Fundamental Rules
� 3.2 Analysis of the Information
� 3.3 Quality
3.4 Core business
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� 3.4 Core business
� 3.5 Strategy Cycle
� 3.6 Marketing Paradox
3.1 Fundamental rules (1/4)
� Concentration of power (“path of least resistance”)
� Use environmental opportunities
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� Use environmental opportunities
� Implement innovations (at right time!)
� Potential synergies partnership mrkt.
� Efficient and managable organisation
KEEP IT SIMPLE
3.1 Fundamental rules (2/4)� Realistic success chances
Existingproduct
Nex
product
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product product
Existingmarket
50% 33%
New
market
20% 5%
3.1 Fundamental rules (3/4)
� Strategic choices:Existingproduct
New
Product
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product Product
Existingmarket
Market
Penetr.
Product
Developm
New
market
Market
Developm
Diversifi-
cation
Two dimensional growth vector (Ansoff)
3.1 Fundamental rules (4/4)
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3.1 Prospect- Customer scheme
ReputationPROSPECT
Lead generation
CUSTOMER
Advocacy
Brand Awareness
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Relation
Lead generation
Lead qualification
Sales presentation
Proposal
Close
Advocacy
Cross selling
Upgrade
Repeat
Loyalty
Satisfaction
3.1 Empirical research
� Return On Investment (ROI)
� Productivity is first priority
� Bigger market share is in general more profitable than small market share
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profitable than small market share
� FOCUS: Specific (partial) market (in stead of total assortment)
� Strenghten by specialising
� Quality product needs quality service
+ COSTS UNDER CONTROL
3.2 Analysis of the information (1/3)
� General analysis company:
turn-over, cash flow, result, costs,
brand awareness and net promotor
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brand awareness and net promotor
score and marketing, assortment, quality, price, market share, publicity, sales, promotion, pr, r&d, financial solvability, staff & organisation, power of innovation, added value, liabilities, reputation
� Environmental analysis and trends analysis
3.2 Analysis of the information (2/3)
� Environmental and trends analysis� Economical
� Cultural
Technical
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� Technical
� Technological
� Political
� Social
Faith Popcorn, The Popcorn
Report, 1991
Key words: cocooning – NIMBY
3.2 Analysis of the information (3/3)
� Sector analysis (structure, dropouts , new entrants, tresholds)
� Market analysis (quantitave and qualitative data, trends,
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� Market analysis (quantitave and qualitative data, trends, creation/analysis of needs, purchase behaviour, market evolutions)
� Competitive analysis
� Strategies analysis
3.3 Quality
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Perception Expectations>
3.4 Core business
� Development of central idea (strenghts and opportunities)
� Define distinctive competences
Increase unique value perception
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� Increase unique value perception
� Implementation in different markets
� Prospection, innovation, marketing
� Outsource non core activities
� Plan of implementation
� Risk mitigation (degree of acceptance)
3.5 Strategy cycle
� 1. Define core business
� 2. Define basic strategy/ies
� 3. Growth of core business
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� 3. Growth of core business
� 4. Linking with other businesses
� 5. Redefine core business
Henry Mintzberg, 1988
3.5 Pitfalls (1/2)
� Reserve strategy for company top
� Outsource formulation of strategy to an external consultant
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external consultant
� Dedicate strategy formulation to a staff
� Use jargon of strategy experts
� Too technical
� Too ambitious
3.5 Pitfalls (2/2)
� Too slow feedback to work groups
� Too slow feedback to personel staff
� Leave implementation of strategy to planning department
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department
� Position strategy as spectacular
� Treat strategy collaborators more important
� Subordinate concrete ideas regarding chances and threats to abstract theories and complex analysis
3.6 Genesis of marketing
Industrial
(1789 – 1944)Commercial
(1944 – 1973)
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PRODUCTION
SALES
Needs creation
(1973 – 1999)
MARKETING
Local
Free markets Internationalisation
Saturation
& globalisation
3.6 Strategical marketing triangle
Positioning
(vs. competition)
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Value creationSegmentation target groups
3.6 Marketing = promise?
Producer/Venue
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Public (clients)Artists
Make promise
Keep promise
Realise promise
3.6 Marketing Paradox
� Evolution function of marketing
� Evolution meaning of marketing
� Increasing competition
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� Increasing competition
� Insufficient financial offerings on market
� Increasing specialisation
� Increasing reproductivity (“commodities”)
Marketing Paradox
3.6 Marketing Paradox
PARADOX = core business should be defined by market, so by marketing, however core is not marketable because the core needs to be tried and tested by:
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tried and tested by:
� Integrity
� Credibility
� Authenticity
� Long term thinking� (Only secondary marketing parameters are marketable)
3.6 Marketing Paradox
� Financing = result of strategic/artistic plan (and not vice versa)
� Public funding Private funding
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� Public funding Private funding
� Overall credibility Public succes
PARADOX: why does one need public funding when operating succesfully?
3.6 “Standing room only”Expect the unexpected!
� Philip Kotler & Joanne Scheff, Standing room only: strategies for marketing the performing arts, Harvard, 1997
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performing arts, Harvard, 1997
4. Management & the Arts
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4.1 Purpose « Music & Management »
� Prepare for a professional career as performing artist
� Prepare for a career as cultural manager� Realise how arts organisations and
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� Realise how arts organisations and management evolved
� Learn the theories and processes behind strategic planning and decision making in the cultural field
� Target group: students, teachers, artists and practical arts managers
4.2 Basic themes (1/2)
� Arts organisations and arts management� Vision and mission� Strategy formation & live cycles� Planning and decision making
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� Planning and decision making� Interactive strategic projects� Organizing and organizational design� Human resources� Leadership and group dynamics� Operations and budgetting� Economics and financial management
4.2 Basic themes (2/2)
� Marketing� Communications� Public and private fundraising� ICT and digitization of culture
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� ICT and digitization of culture� Integrating management styles and theories
4.3 Essential literature
Management and the Arts4th Edition
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4th EditionBy William ByrnesPublished September 29th 2008 by Focal Press – 496 pages
4.3 Essential literature
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4.3 Essential literature
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4.3 Essential literature
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5. Welcome to Belgium & Flanders
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5. Welcome to Belgium & Flanders
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5.1 Genesis
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5.2 Cultural landscape: Flanders
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5.2 Cultural landscape: Brussels
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5.2 Cultural landscape: Wallonia
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