Muralidhar Thimmareddy -...
Transcript of Muralidhar Thimmareddy -...
Muralidhar ThimmareddyUI/UX Portfolio
About me
Project planning, create flowcharts, user persona, competitive analysis, pre-discovery mock-ups, wire-frames and prototyping, application design.
Enhancement of navigation and value adds to the existing service line tools workflow management systems, console applications, and enterprise level control panels, etc.
Interactive Proactive Creative
Exceptional communication, presentation, people management, mentoring and interpersonal skills. Extensive experience in serving internal and external clients.
People friendly and good coach, facilitated monthly workshops and war rooms to help the team to inculcate creative thought process.
Think in and out of box abilities to work on concept to creation solutions and publish the art to print and digital media.
Customer focused and pays attention to detail. Art direction and designing of communication material including Brochures, Flyers, Reports, Proposals, PPTs, User Interfaces, videos, WBTs, motion graphics, storyboarding, etc.
A creative professional with over 22 years’ of cross-functional experience in the areas of Conceptualization, Marketing plans, User Interface/Web Design, Printing and allied processes.
Promoted as Senior Design Specialist and responsible for
• User interaction and experience designs for internal enterprise-level control panel applications.
• Get to know the user, work with Product Management and subject matter experts
• Contextual inquiry, concept design, Competitive analysis, surveying, wire framing, user scenarios, video editing, graphic design, etc.
Promoted as Design lead and responsible for
• Support to high Priority Accounts like Communications Resource Center, Marketing COE, National Risk and strategic groups
• Discussion with priority accounts manager, SMEs and technical team.
• Planning and allocation of work to respective teams and work within the team for best user experience deliverables.
April 30, 2015 Last working day with Deloitte to start a new journey.
Joined Deloitte on September 2005 as a Design Analyst responsible for analyzing the user interface requirements and creating visual elements for internal tools
2005
2007
2009
My journey with Deloitte
My journey with
2015
10 years
My specialization
Good looking isn’t enough without its functionality and end user experience!
To be successful, the design of how a user interacts with a system has to be considered.
Having ability of lateral thinking right from the conceptual level, I specialize in Interaction Design – understanding user tasks/needs, the environment in which a product will be used.
What I’m good at…
Designing simple UI solutions for complex problems like SL workflow application, where UI was minimized and progressive disclosure was key
Design of complex domains, where a lot of information and options needs to be presented to the user
Design of “systems” where multiple services, applications and devices work together to provide capabilities not achievable otherwise
Collaborating with Product Marketing, Visual Designers, Usability Researchers and Engineers to deliver outstanding products
Communicating with stakeholders and decision makers
My approach
As a designer, I strive to . . . Understand users and their requirements Find ways users can do “great things” effortlessly enjoyable Design products that work well and delight the user maintaining the functionality and
aesthetics
Methods
How I do this Get to know the user, work with Product
Management and subject matter experts Discover their tasks, wants, needs, current
problems Look at any competing products
Getting real Design, prototype, test design concepts Refine and repeat Spec the design Work with product development and QA teams
to refine until final completion stage
Product management
What’s value add?
EngineeringWhat’s
buildable?
User experienceWhat’s usable and desirable?
Optimal product
Understanding our users
Simplicity is Key Many of our users are not technical, don’t use
computers often - so keep it simple! Has to be easier to use than an ATM! Easy to find desired information quickly
SL workflow applicationProject life cycle challenges
Concept level solution
Specialists login to schedulers to review the day schedule and login
Customers submit projects through Service Desk (vendor developed tool)
Coordinators slot requests to specialists through internal scheduling tool
Logs in to SD to pick up the project for instructions in the order they are scheduled
Reviews the project folder on the server for submitted documents and reviews the files if they have all that needed to initiate the request
Process the request and saves the final file in the project folder. Routes the work request form for customer’s review and update the scheduler status as completed
1
2 3 4
5
Current situation
Challenges
Coordinator Lag time from coordinator stage to respective queues in setting up and slotting the request to
specialists. Need to update multiple tools on a single request
Specialist Drain time of ~30 minutes on ever iteration project. High turnaround time due to multiple tools and
steps in picking up even a simpler project. Day-to-day task for specialists leading to frustration who process 3-4 requests a day on an average
Customer Unhappy for high turnaround time during the tax filing dates
Management Losing customers due to complex workflow system. Hitting the customer satisfaction. Revenue drops.
Management to keep track of multiple tools to monitor capacity vs. manpower and hence poor scope for planning.
My redesign solution
Simplified the interface to have all primary operations in a single screen All human to computer interactions through single user interface All secondary and tertiary operations pushed to different tab Easy to check schedule, review the project requirement and files
Phases and iterations The project took a successful phase after 6-7 iterations due to
technical challenges; and changes/rejections from stakeholders.
First look
Get system up quickly -reduce user frustration and lag time increasing the efficiency of job processing
Calendar view
An alternative view
Get system up quickly -reduce user frustration and lag time increasing the efficiency of job processing
Timeline view
Work request form
Screen after picking up the request to review instructions, open files, upload final files. Option to add notes and route the request to customer review.
Real-time dashboard
Capacity versus Manpower availability
Purpose
The real-time dashboard’s purpose is to provide a quick snapshot of production status for different roles. The different views are useful for leadership, supervisors, and coordinators in their various tasks or for simple oversight of Qs. Data is compiled from different sources, analyzed, and summarized in these views. Information assessment and decision making tasks are easier and quicker because of these.
Capacity summary
Capacity Summary view graphically represents the resource availability for different roles. Data is collected from a resource management scheduler module and breakup of free man hours, booked man hours, project segmentation of the booked man hours, etc., is shown. Time interval for which the data is shown can be specified by the user.
Coordinators job spread
Coordination job spread shows the job summary from a project management perspective. It mainly represents total jobs submitted by customer, jobs being processed by a coordinator, job segmented by services, task allocation for coordinators, jobs segmented by service requested, coordinator requirement for the number of jobs submitted, etc.
Capacity hourly view
Capacity hourly view is the representation of total resource availability in each hour from now and also size of each available pocket, pocket available from, and start and end times of the pocket. Time interval for which the data is shown can be specified by the user. All of this has also been shown as a line chart in the next view.
Coordinators queue
Coordination Category wise view is the representation of the job spread in the coordination Q, both picked up and waiting to be picked by a coordinator. Jobs submitted by the customer comes into the coordination Q. Category 3 means jobs that have a deadline within 4 hours.
Coordinators: Category 4
Category 4 means jobs that have a deadline greater than or equal to 4 hours.
DS Express queues view
DS Categories 1&2 (DS Express) view shows submitted through the Express channel and the resources managing this channel. These have a quick turnaround (usually under 90 minutes) and submitted directly by customer. Some jobs requiring production time of less than 90 min are also directed to this channel by coordinators.
Currently there are no projects waiting in the express queue to be processed
DS projects
All other jobs are shown under the Categories 3&4 view under two statuses – in progress and waiting to be picked up.
AsseTrakSys Application
Enabling Total Asset Control in Oil & Gas Industry
AsseTrakSys
AsseTracSys is an application designed and developed for Oil & Gas industry to gain full control of all assets. Total asset control is the vision and goal of the application that provides the world's best drill string lifecycle management system. This app is a flexible hardware and software solution for asset management utilizing RFID technology, designed for the Oil & Gas industry and other harsh environments. It enables utilization of available resources and thus increased costs.
Problem Statement
Asset Tracking for Oil and gas companies have the tough task of tracking expensive assets always on the move. First, your site has to be safe and secure for the workers cover long shifts, often in dangerous environments. Next, the job has to be on time and on budget. Otherwise, the higher ups, and even the government, can get involved, making your job even harder than it already is. A proper asset management system can help you handle the struggles of the drilling and refining process.
The Solution
AsseTracSys is an application designed and developed for Oil & Gas industry to gain full control of all assets. Total asset control is the vision and goal of the application that provides the world's best drill string lifecycle management system. This app is a flexible hardware and software solution for asset management utilizing RFID technology, designed for the Oil & Gas industry and other harsh environments.
It enables utilization of available resources and thus increased costs.
My role
As a Consultant I was engaged and led the project to a successful phase of completion.
Understanding the requirements from Engineers, Asset Management Staff, and stakeholders to exceed the expectations.
Conducting focus group meetings, product and user research, brainstorming, wireframes, mockups and visual designing were other responsibilities in this engagement.
Design Methodology
The Design Process
Snapshot of Design Prototype
Conceptual Level Design Solution Physician Dashboard
Prelude
I am pleased to present conceptual design and initial draft of mock up screens of Physician Dashboard. This document describes the proposed approach and is based on the following pointers: Challenges with the existing system
Objectives and purpose of the new system
By end of this presentation the end user will be in a position to understand the user flow of the concept and design to evaluate the gaps that can be fixed in the next steps.
Current situation
Challenges Patients have to wait a lot which is
not a good experience Physician cannot effectively plan their
visiting time/ days effectively to balance the patient load across working days It is difficult to track patient history
and treatment. If physician gets an emergency either
appointments need to be rescheduled or canceled
Objectives Physician should be able to: See patient schedule View a patient summary and details
about health, vitals, existing disease, treatments, medicines prescribed, current complaints Ability to see reports He should be able to log the patient
compliant and write prescription
Defining personas Cast of characters
Dr. Arthur Gonzales Internal Medicine Physician
Tenure in current role: 9 years
Amy Kay Front office Admin
Tenure in current role: 1 year 4 months
Bob Crain Senior Manager – Offshore Delivery
Tenure in current role: 3 years
Dr. Arthur Gonzales Family Medicine | Tenure in practice: 9 years
Dr. Arthur Gonzales graduated from the University of Virginia Medical School 2006. He works in Medical Center and specializes in Family Medicine. His mission is to enhance the health and wellness of the community and serve by providing excellent healthcare with compassion, respect and dignity throughout all stages of life
I want to view the list of all patients, I am
scheduled for today.
I want to know if the patient is new
or existing.
I want to know quick summary on the
purpose of patient’s visit.
As a physician, I come across with emergency
situations often, where my presence is very crucial and
I need to cancel all the scheduled appointments.
I should be able to view a patient summary and details about health, vitals, existing
disease, treatments, medicines prescribed, current complaints
Bob Crain (Patient) Senior Manager – Product Delivery
Bob Crain, is a senior manager with a multi-national software development firm based in Virginia. Bob is a busy professional scheduled with meetings, negotiations, decisions to make, oversee the teams progress on assigned tasks and answerable to the higher leadership. He manages his schedules well however he hardly has time for himself.
I want to visit a doctor for regular check-up. My
schedule is busy and I need to take an appointment early
next week.
Proposed high level process flow
•Physician can see the list of patients’ appointments and his other meetings for the day •Reviews the brief summary of patient’s purpose for the visit •Physician has access to patient’s previous health history, vitals, reports and medicines used
No
• In telephonic and walk-ins scenarios, admin collects the information and health records. •Creates a registration (if new) and allots time slots to patient. •Enters a preface on purpose of visit for physician’s reference.
Bob Crain (Patient)
Phone
Walk-Ins
Web/Mobile App
Amy Kay Front Office Admin and Interface
Dr. Arthur Gonzales Physician
Dashboard
Physician on Emergency?
Yes
•When physician has to go on emergency, the system allows to route all the appointments to other doctors available in the POD. (with the assistance of Admin).
•Physician schedule remains intact as originally scheduled.
Physician Dashboard Mock up screens
Go
Search Patient Physician
Dashboard Route Schedule Dashboard
Log in
Login to Dashboard
Username
Password ************
Remember me Forgot Password?
Arthur Gonzales
Search Patient Physician
Dashboard Route Schedule Dashboard
My Recent Activities Activity Type Patient Name Date/Time Monthly Review Laura Florance 06/10/2016 05:17 PM
Prescription David Miller 06/10/2016 03:40 PM
Report Summary John Abraham 06/10/2016 11:51 AM
Examination Macy Kristin 06/10/2016 09:55 AM
June 12 − 18, 2016
MONTH WEEK DAY
Monday 11/2
Sun Mon Tue Wed Thu Fri Sat 06/12 06/13 06/14 06/15 06/16 06/17 06/17
08am
Personal Time Off
Surgery 09am
10am Surgery Call
11am POD Meeting
12pm Lunch Break
Lunch Break
Lunch Break
Lunch Break
01pm
02pm
All Hands Meet 03pm Review
Call
04pm
05pm
Scheduled Appointments (12 Patients)
8:00 am Anton Manuel Having burning sensation in stomach for past 4 days. Visiting Doctor for first time.
8:30 am Mary Ellis Continuous cough and severe cold. Heavy head aches….
9:00 am Evan Alistiar Running fever for couple of days and body aches.
9:30 am Bob Crain Had a fall on a slippery floor and painful in the Right hand elbow. Able to lift the hand though
10:00 am Adrita Pago Stomach ache and vomiting from yesterday.
11:30 am Julie Salzburg Continuous cough and severe cold. Heavy head aches….
01:00 pm Pinky N Nevaeh Severe back ache comes as a shock that runs from lower waist to the neck
01:30 pm Bob Crain Monthly general check up
June 13, 2016 | 07:55 am CST Good Morning Dr. Arthur Gonzales.
Meetings & Calls (3) Here is your schedule for today.
Search Patient Physician
Dashboard Route Schedule Dashboard
My Recent Activities Activity Type Patient Name Date/Time Monthly Review Laura Florance 06/10/2016 05:17 PM
Prescription David Miller 06/10/2016 03:40 PM
Report Summary John Abraham 06/10/2016 11:51 AM
Examination Macy Kristin 06/10/2016 09:55 AM
June 12 − 18, 2016
MONTH WEEK DAY
Monday 11/2
Sun Mon Tue Wed Thu Fri Sat 06/12 06/13 06/14 06/15 06/16 06/17 06/17
08am
Personal Time Off
Surgery 09am
10am Surgery Call
11am POD Meeting
12pm Lunch Break
Lunch Break
Lunch Break
Lunch Break
01pm
02pm
All Hands Meet 03pm Review
Call
04pm
05pm
Scheduled Appointments (12 Patients)
8:00 am Anton Manuel Having burning sensation in stomach for past 4 days. Visiting Doctor for first time.
8:30 am Mary Ellis Continuous cough and severe cold. Heavy head aches….
9:00 am Evan Alistiar Running fever for couple of days and body aches.
9:30 am Bob Crain Had a fall on a slippery floor and painful in the Right hand elbow. Able to lift the hand though
10:00 am Adrita Pago Stomach ache and vomiting from yesterday.
11:30 am Julie Salzburg Continuous cough and severe cold. Heavy head aches….
01:00 pm Pinky N Nevaeh Severe back ache comes as a shock that runs from lower waist to the neck
01:30 pm Bob Crain Monthly general check up
June 13, 2016 | 07:55 am CST Good Morning Dr. Arthur Gonzales.
Meetings & Calls (3) Here is your schedule for today.
Profile
Password
Settings
Sign Out
Search Patient Physician
Dashboard Route Schedule Dashboard
My Recent Meetings Meeting Type Agenda Date/Time Video Conference Patient’s treatment 06/10/2016 8:00 am to 9:00 am
Telephonic conversation David Miller 06/10/2016 03:40 PM
In-person Meeting John Abraham 06/10/2016 11:51 AM
June 12 − 18, 2016
MONTH WEEK DAY
Monday 11/2
Sun Mon Tue Wed Thu Fri Sat 06/12 06/13 06/14 06/15 06/16 06/17 06/17
08am
Personal Time Off
Surgery 09am
10am Surgery Call
11am POD Meeting
12pm Lunch Break
Lunch Break
Lunch Break
Lunch Break
01pm
02pm
All Hands Meet 03pm Video Conf.
Call
04pm
05pm
Scheduled Appointments (12 Patients)
June 13, 2016 | 07:55 am CST Good Morning Dr. Arthur Gonzales.
Meetings & Calls (3) Here is your schedule for today.
11:00 am POD Meeting Discuss and conclude schedules for next month 1 hour duration
05:00 pm Video Conference To discuss a patient’s treatment and next steps 30 min duration
5:30 pm Telephonic conversation with patient To understand the health condition and read out the diagnosis reports 30 min duration
Search Patient Physician
Dashboard Route Schedule Dashboard
Summary
Internal Public
Prescription
Reset Save
Medicines Prescribed
Vital Reports
Medical History
Medicine Type Dosage Frequency Course
Glycirite Tablet 500 mg Thrice daily after BF/Lunch/Dinner 10days
Patient Information
First/Last Name
Gender
DOB
Last Review Date
Next Review
Previous Reviews
01/08/2016 11:30:00 am
06/24/2016 01:30:00 pm
Patient have complaints of frequent headache. Examined previous vital reports and referred medical history. Prescribed for Diagnosis
Diagnosis required
Address
4028 DEEN RD, FT WORTH, TEXAS
USA 76106
Address and Contacts
Contacts
555-444-5321
555-236-6699
Home Phone
Mobile
June 13, 2016 | 07:55 am CST Good Morning Dr. Arthur Gonzales.
Age 36
Purpose Date/Time Severe Headache 01/08/2016 11:30 am
Fever, Cold and Cough 12/03/2015 03:30 pm
Bruise on the right leg 06/10/2015 08:00 am
Blood Reports 12/03/2015 03:30 pm
X-Ray 06/10/2015 08:00 am Right knee diagnosis
06/10/2015 08:00 am Patient was suffering from severe pain in the right knee due to a slide down on a
12/03/2015 03:30 pm Patient was suffering from Fever, Cold, Cough and running headache
01/08/2016 11:30 am Patient was suffering from severe Headache
CT Scan 01/08/2016 11:30 am Patient suffering from Severe Headache for 4 days
Reset Save
Patient have complaints of frequent headache. Examined previous vital reports and referred medical history. Prescribed for Diagnosis. Patient have complaints of frequent headache. Examined previous vital reports and referred medical history. Prescribed for Diagnosis Patient have complaints of frequent headache. Examined previous vital reports and referred medical history. Prescribed for Diagnosis
Mary Ellis
Female
January 15, 1980
Search Patient Physician
Dashboard Route Schedule Dashboard
Summary
Internal Public
Prescription
Reset Save
Medicines Prescribed
Vital Reports
Medical History
Patient Information
First/Last Name
Gender
DOB
Last Review Date
Next Review
Previous Reviews
Not Available
06/24/2016 01:30:00 pm
Patient have complaints of frequent headache. Examined previous vital reports and referred medical history. Prescribed for Diagnosis
Diagnosis required
Address
4028 DEEN RD, FT WORTH, TEXAS
USA 76106
Address and Contacts
Contacts
555-444-5321
555-236-6699
Home Phone
Mobile
June 13, 2016 | 07:55 am CST Good Morning Dr. Arthur Gonzales.
Age 40
No records available
Reset Save
Patient have complaints of frequent headache. Examined previous vital reports and referred medical history. Prescribed for Diagnosis. Patient have complaints of frequent headache. Examined previous vital reports and referred medical history. Prescribed for Diagnosis Patient have complaints of frequent headache. Examined previous vital reports and referred medical history. Prescribed for Diagnosis
Anton Manual
Male
January 15, 1980
No records available
No records available
No records available
Search Patient Physician
Dashboard Route Schedule Dashboard
My Recent Activities Activity Type Patient Name Date/Time Monthly Review Laura Florance 06/10/2016 05:17 PM
Prescription David Miller 06/10/2016 03:40 PM
Report Summary John Abraham 06/10/2016 11:51 AM
Examination Macy Kristin 06/10/2016 09:55 AM
June 12 − 18, 2016
MONTH WEEK DAY
Monday 11/2
Sun Mon Tue Wed Thu Fri Sat 06/12 06/13 06/14 06/15 06/16 06/17 06/17
08am
Personal Time Off
Surgery 09am
10am Surgery Call
11am POD Meeting
12pm Lunch Break
Lunch Break
Lunch Break
Lunch Break
01pm
02pm
All Hands Meet 03pm Review
Call
04pm
05pm
Scheduled Appointments (12 Patients)
8:00 am Anton Manuel Having burning sensation in stomach for past 4 days. Visiting Doctor for first time.
8:30 am Mary Ellis Continuous cough and severe cold. Heavy head aches….
9:00 am Evan Alistiar Running fever for couple of days and body aches.
9:30 am Bob Crain Had a fall on a slippery floor and painful in the Right hand elbow. Able to lift the hand though
10:00 am Adrita Pago Stomach ache and vomiting from yesterday.
11:30 am Julie Salzburg Continuous cough and severe cold. Heavy head aches….
01:00 pm Pinky N Nevaeh Severe back ache comes as a shock that runs from lower waist to the neck
01:30 pm Bob Crain Monthly general check up
June 13, 2016 | 07:55 am CST Good Morning Dr. Arthur Gonzales.
Meetings & Calls (3) Here is your schedule for today.
You request to route all appointments today has been processed.
Front Office Admin will be notified for next steps. Close
Projects at Dell Seibel CRM Call Center Application:
Support Agent module (Delta User Enhancements)
My Dell Mobile App
Seibel CRM Call Center Application (Delta User Enhancements)
Played a catalyst role between Business and Development teams. Analyzed the gaps and identified the need of enhancements and provided simplified solutions.
Responsible for User research and analysis, creating flowcharts, user persona, competitive analysis, mock-ups, wire-frames and prototyping
Current situation and challenges
Gaps in support for tracking work Lack of guidance No multitasking support Collecting data requires
substantial navigation Effort required to build a complete
picture Unexpected field behavior Disjointed dispatch process Repetitive data entry Cross-application task entry
User research and analysis
Recommended solution
Low-Fidelity wireframe mockup of Agent Home Page Clickable prototype of Agent Home Page
Request for PDFs of wireframe and prototype for more details.
My Dell Mobile App
Responsible for creating flowcharts, user persona, competitive analysis, mock-ups, wire-frames and prototyping.
My Dell App: Snapshot
Personalized Dell Services app for Customers to manage support interaction with tech support and to reduce tech support costs. Objectives
Customer spends a lot of time/effort to reach Dell tech support Tech support agents need to react to a customer call instead of supporting a customer Limited Options for cross selling / up selling Call drop while talking to customer, Ghost calls
Background/ current process
First Mobile App by DELL introducing call back feature for services. Enable customers to access knowledge & self service This App will enable us to broaden our horizon and to gain more customer base. Enable field engineers real time support historical data for faster issue resolution Enable feedback/rating from customers
Opportunity
Cross Platform mobile app using HTML5, CSS3 and JavaScript More sophisticated data handling to persist data using WebSQL AJAX requests of getting and setting data on remote servers Integration with mobile scanner Intelligent callback & call routing logic
Methodology & implementation
Decreases Dell tech support costs Increases Customer satisfaction Rapid promotion of product and services across wide audience Increases Revenue through cross/up sell.
Results / benefit
The IVR abyss: IVR system that is annoying and difficult to navigate can make the customer extremely hostile. Placing the customer to a no man’ land after lengthy prompts can irate the customer to the point of hanging up and bringing up the issue to social medias.
Long holding time: There is nothing more frustrating than putting callers on hold. Customers wish to have the call center agents’ undivided attention, and when he/she is being put on hold, the agent is killing the most valuable commodity-time. Social media channels are swarming with distressed customers venting their frustration with holding time.
Agent has inadequate information to resolve queries: Customers normally call, call centers to get answer for queries, resolve issues, ease a complex process, etc. But what if the call center representative is not equipped with the necessary information to handle such a call.
Unlimited Call transfers: Shuffling the customers from one rep to another can end up in a very heated situation. And the only thing worse than being bounced around from one agent to another, is asking the customer to do the bouncing themselves. “We are unable to resolve your query. Kindly call xxx-xxx-xxxx to speak with a representative”
Current challenges
Decreased costs
By having the customer request for call back, the costs for toll free number can be reduced.
Agent with the right skills can contact the customer which will decrease call transfers costs
Business objectives Increase Customer Experience
Reduce Customer call handling time and decrease dell tech support costs
Customer can manage Cases/Dispatches/Products directly from the mobile app.
Customer can provide feedback/rating on the product & Services seamlessly
Costs
Benefits
History and evolution
Current [As-Is] Proposed [To-Be]
Customer
Phone
My Dell App
Web
Dell Tech Support
Customer
Phone
Web
Dell Tech Support
Benefits
Access to knowledge base
enabling self service
Significant decrease in call
volume/ tech support costs
Increase in Revenue
through cross sell / up sell
Enhances customer relationship and
retention
Enable field engineers with historical data
for better service
Integrated benefits
Key factors that add value to business
1 2 3 5 4 7 6
Better customer experience
Save cost by reducing the call volumes
Enable field engineers for better service
Access to knowledge base enabling self service. Key differentiator in the
industry. Dell could be 1st company to introduce in hi-tech
Upsell opportunities
Save lot of tech support hours by
eliminating long waiting calls
My Dell – Mockup screens
Login Screen
Home Screen
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Other milestone projects
Performance dashboard A dashboard that gives the performance snapshots of all individuals in the team and
helps creating periodic reports for performance evaluation. My contribution in this project was very crucial right from the planning to integration of
all performance metrics at one place.
Australia Commercial Bank: Interactive Training module for employees This Interactive WBT module is developed to keep the users attentive and focus on the
content, through activities and jeopardy games in between. Played an important role right from the discussion stage to the final deliverable.
Storyboarding, creating wireframes, prototypes, were the major responsibilities in the project cycle.
Note: Cannot disclose the client’s name and final screens, due to confidentiality and legal rights.
Thank you