Multicultural working, APM Programme Management SIG Conference 2017, 02 March 17, Derby
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Transcript of Multicultural working, APM Programme Management SIG Conference 2017, 02 March 17, Derby
© 2017 www.businessevolution.co All rights reserved Helping organizations improve performance Slide: 1
Multicultural working
Sarah ColemanFellow & Former Non-Executive Director, APM
Director, Business Evolution Ltd
Visiting Fellow Cranfield University
Author “Project Leadership” (Gower, 2015)
Editor “Organizational Change Explained” (Kogan Page, 2017)
Does anyone know where we keep the unwritten rules?
© 2017 www.businessevolution.co All rights reserved Helping organizations improve performance Slide: 2
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diversity is …..
…. difference, variety, multiformity, experiences,
perspectives, “nature” as well as “nurture”
“…. against everything that makes for a
monotonous and puerile world”Amin Maalouf “On identity” (2000)
© 2017 www.businessevolution.co All rights reserved Helping organizations improve performance Slide: 4
World of Warcrafters, LARPers, Settlers of Catan? Weird.
Beliebers, Swifties, Directioners? Weirder.
Paleos, vegans, carb loaders, ovolactovegetarians? Definitely
weird.
Face it. We're all weird.
© 2017 www.businessevolution.co All rights reserved Helping organizations improve performance Slide: 5
“….. we tend to be intuitive and instinctive when making our
judgements on who to trust and who we respect. Those judgements
are often grounded in what we consider to be familiar and safe from
our perspective. ”
Lucy MarcusProfessor of Leadership and Governance at IE
Business School, Madrid, Spain
© 2017 www.businessevolution.co All rights reserved Helping organizations improve performance Slide: 6
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• Are differences becoming more submerged, as we work in
extended and virtual multicultural teams and supply chains
for non-UK clients?
• Are programme working practices and ideas converging, and
increasingly based, on Western ideas?
© 2017 www.businessevolution.co All rights reserved Helping organizations improve performance Slide: 8
culture …..
“ ….. the collection of
habits and beliefs that
determine how we do
things around here”Variously attributed
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“….. the inhabitants of any
country possess certain core
beliefs and assumptions of reality
that will manifest themselves in
their behavior.”
“…..there are exceptions …
there is, however, such a thing as
a national norm.”
© 2017 www.businessevolution.co All rights reserved Helping organizations improve performance Slide: 10
Lewis Cross-Cultural Communication Model
Linear-Active: • task-oriented, planners, facts, figures
• talks to exchange information
• truthful rather than diplomatic; do not fear
confrontation; stick to logic rather than emotions
• results-oriented; like to move quickly forward;
compromise when necessary to achieve a deal.
Multi-Active: • talkative, impulsive types
• attach great importance to feelings,
people and relationships
• like to do many things at the same time
and tend to feel confined by agendas
• conversation is roundabout and
animated; try to speak and listen at the
same time; interruptions are frequent
• uncomfortable with silence.
Re-Active:• rarely initiate action or discussion,
preferring first to listen to and establish
the other’s position, then react to it and
formulate their own
• listens, concentrating on what the
speaker is saying; rarely interrupts
• does not reply immediately:
o a decent period of silence after
the speaker has stopped shows
respect
o often asks questions on what has
been said in order to clarify the
speaker’s intent and aspirations.
© 2017 www.businessevolution.co All rights reserved Helping organizations improve performance Slide: 11
• Which non-UK country(ies) have you worked with/in?
• What have you noticed about working with a particular
culture?
• What would be your words of wisdom to others about working
successfully with this culture?
• How would different cultures describe UK programme
managers?
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if culture is …..
“ ….. the collection of
habits and beliefs that
determine how we do
things around here”Variously attributed
• What is cultural intelligence?
• As part of the programme community should we become culturally
intelligent?
• How can Programme Managers be understood and accepted by people of
different cultures spanning thousands of miles, time-zones and
perspectives?
© 2017 www.businessevolution.co All rights reserved Helping organizations improve performance Slide: 13
thank you ….. ….. contact
Sarah Coleman BSc MBA FAPM CMgr FCMI
Director, Business Evolution Ltd
+44 (0)1636 893716 ext 302
+44 (0)7999 879870
www.businessevolution.co
http://uk.linkedin.com/in/sjcoleman
@business_evolve
Join us at our next Project Leadership Masterclass at
the Globe Theatre, London
Tuesday 7 March 2017. Ask for more details!
This presentation was delivered
at an APM event
To find out more about
upcoming events please visit our
website www.apm.org.uk/events