Multicultural Aged Care Illawarra LimitedAnnual Report 20

16

2016

Page 3

ContentsPage 4 Mission Statement

Page 5 Philosophy of Care

Page 6 Quality of Care Objectives

Page 8 Board of Directors

Page 9 Directors Report

Page 13 Volunteers

Page 14 Chairperson Report

Page 15 CEO Report

Page 16 Resident Statistics

Page 20 Employee Statistics

Page 4

Mission Statement

VisionA leading provider of aged care to people of all cultures.

MissionProviding quality care for people from culturally and linguistically diverse backgrounds with a priority

for financially disadvantaged people.

ValuesTo ensure a safe and secure environment while delivering a high quality of care and services to our

stakeholders.

To provide care recipients with comfort, privacy and dignity.

To ensure the delivery of care programmes that are diverse.

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Philosophy of Care

Every person has the right to age with dignity and should have genuine opportunities to make being aged a meaningful part of life.

Individuals, regardless of age, should have opportunities to grow.

Elderly people should, as far as realistically possible, have real choice in deciding the environment in which they prefer to spend their latter years.

Recognising that risk taking is part of everyday life, elderly people should be encouraged to live as independently as their capacity permits and, whenever necessary, supportive care should be unobtrusively available to make this possible.

Frail, chronically ill or disabled persons have the right to rehabilitation in order to experience optimum quality of life, recognising the individuality of the person, their physical, spiritual, emotional and social needs and their right to ultimately die with dignity and in peace.

Admission to our village is based upon individual assessed needs, with a priority given to the elderly of non-English speaking background.

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Quality of Care Objectives

Multicultural Aged Care Illawarra is committed to providing the highest possible quality of service to all our residents.

We believe that this is best achieved through:

On-going evaluation and review of all facets of our operation

On-going professional training of our staff

On-going consultations with residents, their relatives and local communities

Our Quality Assurance Programme monitors standards, resolves problems and continuously improves all areas within our village.

On-going training of staff ensures that a high level of qualifications and skills required in our service is reached and maintained.

Resident meetings bring to Management’s attention issues of concern to our residents and provide continuous and much appreciated feedback in regards to our services and activities.

On-going liaison between the village management and local communities ensures that care and lifestyle needs are considered and are culturally appropriate.

Page 7

Page 8

Board of Directors

Colleen Mandicos Chairperson

Kerry Kyriakoudes Vice Chairperson

Frank Bresolin Treasurer

Arthur Mandicos Director

Glenda Pearce Director

Dragan Ban Director

William Feld Director

John Paul Troiano Director

John Ravnjak Director

Joe Gaudiosi Director

Page 9

Directors Report

Director Position Eligible to attend Attended

Colleen Mandicos Chairperson 11 7

Kerry Kyriakoudes Vice Chairperson 11 7

Frank Bresolin Treasurer 11 10

Dragan Ban Director 11 5

Arthur Mandicos Director 11 9

Glenda Pearce Director 11 9

William Feld Director 11 9

John Paul Troiani Director 11 7

John Ravnjak Director 11 6

Joe Gaudiosi Director 11 5

The number of Director’s meetings and number of meetings attended by each of the directors of the Company during the financial year are:

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Directors Report

Add Financial Statement

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MULTICULTURAL AGED CARE ILLAWARRA LIMITED (A COMPANY LIMITED BY GUARANTEE)

ABN 27 003 659 461

DIRECTORS REPORT

Review and results of operations Operating Results

2016 2015 Result Nett surplus $830,494 $923,146

Review of operations A review of the operations of the company during the financial year and the results of those operations show no changes in the market demand and competition. This is reflected by substantially unchanged revenue in the accounts. Significant Changes in the State of Affairs No significant changes in the company’s state of affairs occurred during the financial year. Principal activities The company’s activities are principally the provision of accommodation, care and support for the Aged. Short-Term and Long-Term Objectives i) The company’s short-term strategy is:

▪ To provide the best possible level of care to its residents. ▪ To continue to refurbish and upgrade its facilities.

ii) The company’s long-term strategy is:

▪ To establish and operate a complex for elderly persons particularly of non-English speaking backgrounds at Warrawong and elsewhere within the Illawarra Statistical District.

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Directors Report

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Strategies To achieve its strategies the company: ▪ Continues to seek experienced and committed board members that are expert in the facets of the operation; ▪ Employ highly qualified and experienced staff; ▪ Apply for new facility licenses from the federal Government; ▪ Cooperate with the local health authorities to maintain its commitment to the financially disadvantaged; ▪ Seek volunteers to improve the social programmes of the company. KEY Performance Indicators The company’s key indicators as used by the board are both quantitative and qualitative. The company also make use of external audits performed by independent teams especially in the care and food preparation areas. After Balance Date Events There has not arisen in the interval between the end of the financial year and the date of this report any item, transaction or event of a material and unusual nature, likely, in the opinion of the directors of the company, that would affect significantly the operations of the company, the results of those operations, or the state of affairs of the company, in future financial years. Future Developments Likely developments in the operations of the company and the expected results of those operations in future financial years have not been included in this report. The company is seeking to establish a partnership to provide home care services to people of non-English speaking backgrounds and to construct 10 additional low care residential care units. Environmental Issues The company’s operations are not regulated by any significant environmental regulation under a law of the Commonwealth or of a state or territory. Dividends No dividends were declared or paid for the previous year and the directors recommend that no dividend be paid for the current year. Provision of Accounting Services During the year the company was not provided with accounting services by the Auditors. The Auditors have no financial interest in the company.

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Directors Report

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Directors’ Interests and Benefits Kerry Kyriakoudes who is a director assisted in general legal documentation. We have found this assistance is independent and there is no conflict of interest. As at the date of this statement, no other director has entered into a material contract with the Company since the end of the previous financial year and there were no material contracts involving directors’ interests existing at year end. Since the end of the previous financial year, no director of the company has received or become entitled to receive a benefit (other than a benefit included in the aggregate amount of remuneration received or receivable by directors shown in the notes to the accounts) by reason of a contract made by the Company or a related corporation with a director or with a firm of which the director is a member, or with a company in which the director has a substantial financial interest. Options No options or interests in the company were granted during or since the end of the financial year and there were no options outstanding at the date of this report. Indemnifying Officer No indemnities have been given or insurance premiums paid, during or since the end of the financial year, for any person who is or has been an officer of auditor of the company. Proceedings on Behalf of the Company No person has applied for leave of Court to bring proceedings on behalf of the company or intervene in any proceedings to which the company is a party for the purpose of taking responsibility on behalf of the company for all or any part of those proceedings. The company was not a party to any such proceedings during the year. Company Status and Members’ Liability The company is incorporated under the Corporations Act 2001 and is a company limited by guarantee. If the company is wound up, the constitution states that each member is required to contribute a maximum of $20 each towards meeting any outstanding obligations of the entity. At 30 June 2016, the total amount that members of the company are liable to contribute if the company is wound up is $460 (2015: $460). Auditor’s Independence Declaration The auditor’s independence declaration is set out on page 39 of the Annual Financial Statements and Reports and forms part of the directors’ report for the financial year ended 30 June 2016. Signed in accordance with a resolution of the Board of Directors Dated at Warrawong this 28th day of September 2016. ………………………………………………. ………………………………………………. Colleen Mandicos Frank Bresolin Chair / Director Treasurer / Director

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Volunteers

Daniel Alavanja

Zoe Blake

Lucy Bonanno

Giovanna Le Breton

Josephine Evans

John Dunn

Dale Dunn

Yordanos Haile

Leeanne Merchant

Cidalia De Freitas

Kate Primorac

Maria Gretch

Annie Gretch

Dave Gray

Judy O’Brien

Dave Gray

Judy O’Brien

Astrid Hofman

Tess Jordan

Fiona Korhonen

John Korhonen

Elizabeth Lea

Julie Lynch

Bill Lazer

Maria Perez

Vivienne Ross

Connie Teal

Linda Wilson

Eliana Moro

Julie Pearson

Karen Layton

Arturo Mampusti

Mercedes Pedros

Iris Novus

Wendy Palmer

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Chairperson Report This year has been a very successful year for Multicultural Aged Care Illawarra Limited (MACI) and I would like to thank my fellow Board Members and Management team, led by John Cowland CEO, Pauline Martin Care Manager and Kerryn Barnett Quality Manager, for their commitment and dedication to ensuring the best outcomes for our residents.

The Management Team, with all the staff, has again provided the highest level of service in the provision of care to the residents and for the financial management of the organisation. MACI has continued on a continuous improvement strategy in the care of the residents, training for staff and the buildings.

In January our CEO John Cowland indicated that he would be retiring from this position later in the year due to health reasons. The Board wishes John a very happy retirement and I wish to tender to John on behalf of the Board our thanks for his leadership during his seven years as CEO. John is leaving MACI very well placed for the future.

The Board commenced a recruitment process for the new CEO in March. The Board is pleased to announce Jim Buultjens as the new CEO, to commence in the role in July. Jim brings over vast experience in both disability services and aged care. The Board looks forward to a close association with Jim and wishes him every success in his position.

The Board was deeply saddened with the passing of one of the former Board members, Italo Mazzola in late October. Italo was a foundation Board member of MACI joining the Board in November 1988. Italo continued as a Board member until his retirement from the Board due to ill health in November 2012. Italo made MACI a beneficiary of part his estate.

The Board has commenced planning for a new expansion to be built on the land where currently the Girl Guide hall is. It is proposed to build 10 new residential units and a new community hall and that this new facility will link with Albert Wing. At this stage the plans are almost ready to be submitted to Wollongong City Council for DA approval. It is envisaged that commencement date for construction will be by mid 2017.

The Board held the annual Strategic Planning Day in February. Foci on the day were over four major areas: -Planning for the new dementia units, led by Architect Sue KennyReview of the Vision, Mission and Values of MACIFuture expansion of MACI, particularly possible future purchases of adjoining properties on Cowper StreetSuccession Planning of the Management team.

MACI undertook a follow up visit from the Accreditation Agency in July to review two outcomes MACI had not been fully compliant in and I am pleased to say that MACI was deemed to be fully compliant by the Agency and our rating upgraded.

MACI in partnership with Presbyterian Aged Care NSW again tendered for Home Care packages, which would allow MACI to provide services to people in their own home. While it was disappointing that the tender was unsuccessful MACI will continue apply in future rounds as both the Board and the Management team believe that this service type that fits well with MACI’s mission.

Finally, I would like to thank most sincerely my fellow Board members for their assistance and support throughout the year, and for the expertise each one of them brings to the decision making processes at Board meetings.

Colleen MandicosChairperson.

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CEO Report The 2015/16 financial year was one of consolidation and planning for the future in order to provide the highest levels of care for our diverse range of residents at MACI. The financial results for the year were stronger than budgeted, thanks to the diligent work done by former CEO John Cowland who retired from MACI after a successful tenure of 7 years at the helm of this caring and connected organisation, committed to serving the needs of our multicultural community. Having diligently worked in the aged care industry for over 40 years, we wish John the very best in his retirement.

The strong financial results for the period could not have been achieved without the careful planning, exceptional attention to resident care and diligence of our senior leadership team and staff, our volunteers, residents and families. The residents in the MACI village come from 31 different countries and 65% of them have a concessional status background, consistent with our mission to serve those most in need.

Our volunteers play an important role in supporting our residents across a variety of activities including the coordination of recreational activities, shopping, transport, operation of the facilities café and grounds maintenance. I would like to thank our wonderful 35 volunteers for their dedication and support throughout the year.

We have been blessed with an exceptional Care team with registered nursing staff and others who are unquestionably devoted to best practice and attention to the smallest detail of resident need. Their commitment to our mission to serve the needs of those from culturally and linguistically diverse backgrounds with a priority for financially disadvantaged people is evident in every detail of the support they provide them with. I thank them for the tremendous work they do with the greatest pride, enthusiasm and genuine care.

Our board under the leadership of Colleen Mandicos has diligently governed MACI throughout the year in order to obtain the excellent care and financial results achieved. The culmination of plans to construct a 10 bed dementia specific unit and community centre on our site at Warrawong to further support the needs of our ageing community was also made possible through the efforts of a caring board that spent significant time working with the CEO to achieve that end. I thank them for their diligence and guidance.

The Board has also committed over $400,000 to upgrade the entire nurse call system and CCTV system including the installation of Wi Fi technology throughout the facility, providing both residents and staff with upgraded systems, enhanced features and advanced technology. During the year we welcomed two new board members John Ravnjak and Joe Gaudiosi who have brought with them significant experience and expertise in corporate governance to assist MACI in its plans for the future.

I would like to thank our leadership team of Pauline Martin, Kerryn Barnett, Marlene Blake, Klaudia Dawson and Anne McIlvaney for the tremendous work they do with dedication and passion in supporting the needs of our residents. We are well positioned to enter the 2017 year, committed to offering our residents services of their choice, tailored to suit their individual needs and served to them when and how they wish to have them delivered.

Jim Buultjens

Chief Executive Officer

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Resident Statistics

14

7

2119

52

15

1115

3

35

0

10

20

30

40

50

60

< 61 61 - 70 71 - 80 81 - 90 91 - 100 TOTAL

Age of Residents

Female Male

Page 17

Resident Statistics

19

1 12

3

1

4

21 1

16

32 2 2 2

1 1 12 2 2

9

12 2 2

0

2

4

6

8

10

12

14

16

18

20

Resident's Country of Origin

Page 18

Resident Statistics

25

39

4 41 1 2

1310

1 1 2 2

0

5

10

15

20

25

30

35

40

45

Religions

Page 19

Resident Statistics

Jul-15 Aug Sep Oct No Dec Jan-16 Feb Mar Apr May JuneSkin integrity 0 2 2 0 1 1 1 0 1 1 1 1Medication errors 16 8 7 11 4 3 5 16 11 11 9 8Falls 12 16 12 17 0 1 1 13 16 17 21 18Infections 5 5 7 10 8 8 4 4 19 13 33 21

0

10

20

30

40

50

60

70

Clinical Indicators

Clinical indicators of health 2015-2016We record and report on clinical indicators of resident health on a monthly basis. This information is used to inform our care quality committees and is reviewed and actioned by our allied health professionals. May 2016 saw a spike in the number of infections with a large numbers of residents being unwell with respiratory tract infections due to the winter flu season.

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Employee Statistics

4 42

10

1

9

15

8

1

34

1512

44

0

5

10

15

20

25

30

35

40

45

50

< 1 Year 1 - 5 years 6 - 10 years 11 - 20 years > 20 years TOTAL

Employee Years of Service

Full Time Part Time Casual

Page 21

Employee Statistics

41

1612

174

6813

104

1211

229

6864

72

7012

6011

611

75

7072

68

325

0 50 100 150 200 250 300 350

ACFI in PracticeACS Clinical Forum

Assessing the StandardsBandaging

Being Human (Teamwork & Self Care)Better Practice Conference

Bullying & HarassmentCaring for the Carer

Catheter CareClinical Governance

Compression GarmentsConflict Mangement & Assault Avoidance

Continence CareDementia & Challenging Behaviours

Elder AbuseFire & Evacuation Training

Fire OfficerFire Manager

Annual Fire TrainingFirst Aid

Food SafetyGrief & Loss

Health Lives, Healthy SmilesHearing Aids

Helping Others live with AsthmaRoof Harness System

Infection ControlManad Plus Version 5

Managmeent of Hazardous DrugsManaging Difference in the Workplace

Individual Clinical Skills Assessments

Training Attended

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Employee Statistics

Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16Hours 185.8 6.5 56 0 52.66 0 0 17.5 21 20 20 27.75

0

20

40

60

80

100

120

140

160

180

200

Lost Time Injuries

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Feedback Statistics

Jul 2015 Aug Sept Oct Nov Dec Jan 2016 Feb Mar Apr May JunSuggestions 0 0 0 0 0 0 1 1 0 0 0 2Compliments 1 2 0 0 0 0 0 2 0 0 2 7Complaints 1 0 0 0 0 0 0 5 1 0 0 4

0

2

4

6

8

10

12

14

Feedback Statistics

Multicultural Aged Care Illawarra Limited1 Eyre Place (PO Box 150)Warrawong NSW 2502

Phone: 4276 3212 Fax: 4276 3316www.multiculturalagedcare.com.au