Multichannel Contact Center - Intuate Group...Predictive dialer Take advantage of the many dialing...
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Multichannel Contact Center SMS
Transcript of Multichannel Contact Center - Intuate Group...Predictive dialer Take advantage of the many dialing...
Multichannel Contact Center
SMS
Cloud-based call center solutions• One-click deployment• Customized in real time• Secure your customer records• Enjoy a simplified management
Integrated with Salesforce.com via OpenCTI• Enjoy a real interaction between the softwares
• Fill your customer records automatically in real time
• Keep your existing campaigns and reports
but include the latest contact information
SpeedOne click integration and deployment in work environment or at home
SavingsTake the advantage of simplified management and maintenance while spreading your costs
SecurityEnjoy the advantages of offshoring while keeping your customer records fully confidential
FlexibilityDeploy as many seats as you need - no more and no less – and have the freedom to change it
Easy-to-usecall center software• Quick start wizards• User-friendly interface• Easy to configure features
BlendedInbound Outbound
Inbound ACD Choose a routing based on team, skills or profit and respect the most demanding SLA’s thanks to queue and the exclusive team overflow feature.
Voice portal/IVRThe interactive voice portal saves time by routing your calls to the right department and increases first call resolution rate.
Multimedia AgentThe multimedia interface allows agents to handle multiple voice, chat, email or social media’s interactions and switch freely between them.
ScriptingCollect your customer’s information by guiding your agents and saving their time with a prepared response form has never been easier.
BlendingBoost productivity of your agents by blending multiple inbound and outbound campaigns from real multimedia queues.
Predictive dialerTake advantage of the many dialing options managing relative and absolute abandon rates in accordance with all existing legislations.
CallbacksCall your customers at the right due time even when a significant inbound flow would prevent dialing thanks to the queued callback feature.
Automated tasksSwitch automatically a prospect from one activity to another depending on qualification data. A huge time saver.
AdministrationThe administration user interface allows you to easily create your campaigns, activities, agents, teams, waiting queues and adapt any parameters.
SupervisionMonitor the performance of your company. Listen to your agents during communications and intervene to help, coach or advise.
RecordingFind, check, analyze and rate communications with the Nixxis recording function.
Real time reporting Analyze your performance in real time and act according to your defined KPI’s.
CarriersChange your service provider on the fly and choose them according to any preferential rates criteria.
Nixxis CloudDiscover the benefits of Nixxis cloud; speed, economy, flexibility and security.
MonitoringKeep an eye on all hardware and software components within the Nixxis platform thanks to the web-interface and the alert notifications.
CRM integrationMaximize your efficiency by updating customer information directly in your CRM avoiding data loss, mistakes, duplications and synchronizations.
“Having calls, chats and email sharing same common interface for both agents and supervisors is something that Nixxis Contact Suite provides seamlessly. Ability to control all aspects of our
and money. Easy to use, yet powerful enough to handle any task you might need.”
“As the market of Cloud based Contact Center is
Suite was smooth and fast thanks to their world-class customer support service. We were able to enjoy 15 to
the exclusive features that NCS provides.”
Nikola V.Project manager, Sweden
Chawakarn S. C.E.O., Thailand
Christophe B.
Your local partner:
Corporate HeadquartersHeizel Esplanade 1 b18B-1020 Brussels
[email protected] | www.nixxis.com
Belgium +32 2 3070000
Australia +61 261 452465 Austria +43 720 884020
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