CASE STUDYMulti-facet Organisational Culture

Prepared by: Pamela Prudence (01.06.2016)

DISCLAIMER◦ The following is an individual’s opinion and perspective◦Does not represent any discovery or fact◦ Independent of companies featured as case studies

Scope◦ Corporate Strategy◦ Corporate Culture◦ Kitchen Operations◦ Customer Service – Evolution◦ Business Expansion

Corporate Strategy◦ Cook to order Concept

Corporate Culture'M' stands for Mountain - dignified and noble.'O' stands for Ocean - wide and vast.'S' stands for sun - vibrant and life-giving.

Kitchen Operations◦ Reminder

◦ One Piece Flow◦ Eliminate Waste◦ Problem Solving (Kaizen and Learning)◦ Core Principle – Best Quality, Lowest Cost, Shortest Lead Time, Best Safety, High Morale

◦ Long Term Philosophy◦ Heijunka◦ Standardization◦ Visual Control◦ Sort – Straighten – Shine – Standardize – Sustain (Source: Toyota Way)◦ Seiri - Seitou – Seiso – Seiketsu – Shitsuke (Source: 5 S’s, Masaaki Imai)

Customer Service◦ Long Term Philosophy

◦ Heijunka (“Leveling”)◦ Shine (“Cleanliness”)◦ Gembatsu (Relevant Objects)

Business Expansion◦Hansei – Relentless Reflection◦Nemawashi – Decide slowly and thoroughly◦Houvensou (Report, Update, Consult) ◦ Execute Quickly◦ Last Notes:

◦ Do not seek perfection◦ Do not spend money on kaizen◦ Wisdom of 10 instead of 1◦ Respect for Humanity

Photo Credits: Studio Ghibli

Next Steps◦ To be discussed