Multi-Country Payroll Outsourcing (MCPO) – Service Provider Profile … · 2016-06-13 · HRO...

Copyright © 2012, Everest Global, Inc. EGR-2012-3-PD-0806

Human Resources Outsourcing (HRO) Market Report: December 2012 – Preview Deck

Topic: Multi-Country Payroll Outsourcing (MCPO) – Service Provider Profile Compendium


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Overview

1 All the analyses are based on MCPO deals signed as of June 2012 2 Refer to the Multi-Country Payroll Outsourcing (MCPO) – Service Provider Landscape and Capability Assessment (EGR-2012-3-R-0798) for a comprehensive capability

assessment of all MCPO service providers

This compendium tracks 10 service providers The Multi-Country Payroll Outsourcing (MCPO) service provider profile compendium report provides accurate, comprehensive, and fact-based snapshots of 10 major MCPO service providers1, 2. Each profile highlights service provider’s delivery capability, market strategy, key organizational developments, geography coverage, and client portfolio along the various dimensions such as geography and industry. In addition, each profile provides the position of the service provider on Everest Group PEAK Matrix, along with the insightful analysis of its capabilities

Each service provider profile provides the following MCPO-specific details: – MCPO service capability and strategy – Includes company

overview, leadership, target market segment, functional capability across regions, technology solutions offered, partnerships, key MCPO-related developments, and spread of MCPO FTEs globally

– MCPO client portfolio – Includes total number of clients, major MCPO clients, split of clients across industry, number of countries covered, and employees covered along with their split by geography

– MCPO country coverage – Provides separate lists of countries covered on its own and through partnerships

– Detailed assessment of MCPO capabilities – Includes the position of the service provider on Everest Group PEAK Matrix, market success and delivery capability assessment, and overall remarks on the capabilities of the service provider

https://research.everestgrp.com/Product/11941


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Table of contents

Section I: MCPO service provider landscape snapshot 5 Definition of MCPO 6 Technology models 7 MCPO service provider landscape 8

Section II: Service provider profiles 11 ADP 12 Celergo 17 CloudPay 21 HCL 26 Infosys 31 Neeyamo 35 NorthgateArinso 39 SGWI 44 Talent2 48 TCS 52

Appendix 56 Glossary of terms 59 HRO research calendar 61 References 62

Topic Page no.


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Technology solution(s) offered

ABC (page 1 of 5) MCPO service capability and strategy

Company profile: ABC enables clients to consolidate and control their payroll globally through an on-demand, SaaS-based business model. It provides payroll solutions in more than xxx countries Headquarter: Xx xx Leadership: Xx xx Website: http://www.xx.com

Recent MCPO-related developments/announcements Xx xx

Offshore1 Nearshore1 Onshore

~xx ~xx ~xx

Total MCPO delivery FTEs = ~xx

Current MCPO market segment focus Buyer segment: Targets primarily the small market (less than 3,000

employees) but also has some play in the mid-market (3,000 to 15,000 employees) and the large market (more than 15,000 employees) segments

Geography: North America, EMEA, Asia Pacific, and Latin America

Functional capabilities within key MCPO areas across regions

Regions North America EMEA

Asia Pacific

Latin America

Payroll preparation Payroll calculation Payroll distribution Reconciliation Third-party payments Payroll tax reporting Vendor management Contact center Time and attendance Expatriate payroll

Coverage – self Through partners Not offered

Key partners XX XX

1 FTEs in offshore (India, China, and Southeast Asia) or nearshore (Eastern Europe and Latin America) locations and delivering services to North America, Western Europe, Singapore, Australia, or New Zealand

Source: Everest Group (2012)

Technology model Offered Name/details

Single platform model XX

Aggregated model XX

Integrated hybrid model XX

XX XX

http://www.xx.com/


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MCPO deal spread by number of countries in scope

Split by client employees covered by geography

Split of MCPO clients by industry MCPO deal spread by employees covered

ABC (page 2 of 5) MCPO client portfolio

MCPO experience Total number of current MCPO clients: XX Annual number of payslips processed: XX million

100% = XX employees

Manufacturing

Financial services

Hi-tech

100% = XX clients

>15,000 employees

Major MCPO clients

Healthcare Other

100% = XX deals

2-5 countries

6-10 countries

3,000-15,000 employees

<3,000 employees Telecom

>10 countries

Asia Pacific

EMEA Services

North America

Latin America

100% = XX clients


Retail


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ABC (page 3 of 5) MCPO country coverage by service provider on its own

North America Canada United States

Latin America Puerto Rico

EMEA France Ireland Italy Jersey Luxembourg Morocco Oman Saudi Arabia United

Kingdom

Asia Pacific China Hong Kong Indonesia Malaysia Philippines Singapore

Country coverage on its own



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ABC (page 4 of 5) MCPO country coverage through partners

Asia Pacific Australia Bangladesh Cambodia India Japan Kenya Madagascar Mauritius New Zealand Pakistan Papua New Guinea South Korea

EMEA Algeria Angola Armenia Austria Azerbaijan Bahrain Belarus Belgium Benin Bosnia Botswana Bulgaria Cameroon Congo Cote D'Ivoire Croatia Cyprus Czech Republic

EMEA (continued) Finland Gabon Georgia Germany Ghana Greece Hungary Iran Iraq Israel Jordan Kazakhstan Kuwait Lebanon Lithuania Macedonia Malawi

Country coverage through its partner(s)

Latin America Argentina Bolivia Brazil Chile Colombia Costa Rica Cuba Dominican Republic Ecuador El Salvador Guatemala Honduras Mexico Nicaragua

EMEA (continued) Netherlands Nigeria Norway Palestine Territory Poland Portugal Qatar Romania Russia Senegal Serbia Slovakia South Africa Spain Swaziland Sweden Switzerland


EMEA (continued) Turkey Uganda Ukraine United Arab

Emirates Zambia Zimbabwe


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Overall remarks XX

XX

XX

Overall MCPO market share Percentage

XX% XX%

MCPO revenue Active MCPO deals

Delivery capability assessment

Assessment dimension Rating Remarks

Scale High revenue and large number of client employees served (over xx);

Scope

Covers the highest number of countries (over xx); medium process coverage; good industry coverage

Technology capability

Supports all technology models; has a proprietary platform that currently serves around xx countries

Delivery footprint

Good onshore presence; limited offshore leverage

Overall

Overall market success

ABC is a Major Contender on Everest Group PEAK Matrix for MCPO

High Low

ABC (page 5 of 5) Everest Group assessment

High

MCPO delivery capability High

Mar

ket s

ucce

ss Major Contenders

Low

Leaders

ABC

Low Emerging Players



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HRO research agenda

Topic Release date

Published Current

November-2012 Multi-Country Payroll Outsourcing (MCPO) – Service Provider Landscape and Capability Assessment

December-2012 Multi-Country Payroll Outsourcing (MCPO) – Service Provider Profile Compendium

Q1-2013 BAO Service Provider Landscape and Capability Assessment

Q1-2013 BAO Service Provider Profile Compendium

Q1-2013 HRO Annual Report 2013

Q2-2013 HRO Service Provider Landscape and Capability Assessment

Q2-2013 HRO Service Provider Profile Compendium

October-2012 Multi-Country Payroll Outsourcing (MCPO) – No Longer a Pipe Dream

August-2012 Multi-process Human Resources Outsourcing (MPHRO) – Service Provider Profile Compendium

July-2012 Multi-process Human Resources Outsourcing (MPHRO) – Service Provider Landscape and Capability Assessment

June-2012 Multi-process Human Resources Outsourcing (MPHRO) Annual Report 2012: Continued Reinvention

April-2012 Is BPaaS the Right Model for You?

February-2012 Achieving Best-in-Class BPO – Secrets Unveiled

Q1-2013 Crating Value through Analytics in HRO

December-2012 Benefits Administration Outsourcing (BAO) Annual Report 2012 – The Horse is Ready to Bolt


























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Additional HRO research recommendations

The following documents are recommended for additional insight into the topic covered in this report. The recommended documents provide either additional details on the topic or complementary content that may be of interest:

1. Multi-Country Payroll Outsourcing (MCPO) – Service Provider Landscape and Capability Assessment (EGR-2012-3-R-0798); 2012. This report

segments the 10 MCPO service providers into Leaders, Major Contenders, and Emerging Players, based on comprehensive Everest Group PEAK Matrix. Additionally, this report analyzes the areas in which service providers differentiate themselves and also provides insights into individual PEAK dimensions

2. Multi-Country Payroll Outsourcing (MCPO) – No Longer a Pipe Dream (EGR-2012-3-R-0755a); 2012. This report provides a comprehensive coverage of the MCPO market and analyzes it across various dimensions such as market overview, key business drivers, buyer adoption trends, solution characteristics, and service provider landscape

3. Multi-Process Human Resources Outsourcing (MPHRO) Annual Report 2012 – Continued Reinvention (EGR-2012-3-R-0698a); 2012. This research provides comprehensive coverage of the MPHRO market and analyzes it across various dimensions such as market overview, key dynamics, buyer adoption and solution trends, and service provider landscape. It also provides predictions for the 2012 MPHRO market

4. Is BPaaS the Model for You? (ERI-2012-10-R-0667); 2012. This research aims to compare Total Cost of Ownership (TCO) of Business-Process-as-a-Service (BPaaS) solutions with the traditional BPO using a comprehensive financial model and creates a comprehensive framework to evaluate BPaaS sourcing

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For more information on this and other researches published by Everest Group, please contact us: Rajesh Ranjan, Vice President: [email protected] Vishnu Khandelwal, Senior Analyst: [email protected] Shruti Agrawal, Analyst: [email protected]










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Multi-Country Payroll Outsourcing (MCPO) – Service Provider Profile … · 2016-06-13 · HRO...

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Transcript of Multi-Country Payroll Outsourcing (MCPO) – Service Provider Profile … · 2016-06-13 · HRO...