Multi-Classroom Leadership Leading Difficult Conversations— Part Two To copy or adapt this...
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Transcript of Multi-Classroom Leadership Leading Difficult Conversations— Part Two To copy or adapt this...
Multi-Classroom Leadership
Leading Difficult Conversations— Part Two
To copy or adapt this material, see OpportunityCulture.org/terms-of-use
• Review the STATE framework.
• Explore additional listening tools.
• Investigate how to get results from difficult conversations.
Learning Objectives
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• A difficult/easy conversation:– Looks like– Sounds like– Smells like– Tastes like– Feels like– Is built like
Simile Sentence Starters
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3 mins
End
STATE: A Tool to Lead the ConversationShare your facts. (I noticed…)
Tell your story. (It made me think…)
Ask for others’ path. (What is your take?..)
Talk tentatively. (Perhaps, In my opinion…)
Encourage testing. (Would love to hear your thoughts…)Source: Patterson, Kerry, Grenny, Joseph, McMillan, Ron. Crucial Conversations: Tools for Talking When Stakes Are High. New York: McGraw-Hill.
W
H
A
T
H
O
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• Ask• Mirror• Paraphrase• Prime
Four Listening Tools
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Source: Patterson, Kerry, Grenny, Joseph, McMillan, Ron. Crucial Conversations: Tools for Talking When Stakes Are High. New York: McGraw-Hill.
10 mins
End
The Decision-Making Process
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1. Identify the Decision
2. Decide on the Type of Decision
Making
3. Identify Possibilities
4. Choose an Option with
Accountability
5. Take Action
6. Review the Decision
http://www.umassd.edu/media/umassdartmouth/fycm/Decision_making_process.pdf
Step One
• What needs to change?
• Who will have the final say on the decision?
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Step Two
• Rule
• Authority
• Popular Vote
• Consensus
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Step Three
• What solutions exist?
• What are the pros and cons for each solution?
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Step Four
You must clearly define:
•WHO will do WHAT by WHEN?
•WHEN and HOW will you follow up?
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Step Five
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Step Six
•What is working well?
•What needs improvement?
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Decision-Making Role Play
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Identify the Decision
Decide on the Type of Decision
Making
Identify Possibilities
Choose an Option with
Accountability
Take Action Review the Decision
• What did you learn today that might make your difficult conversations easier?
• Where do you still feel like you need help in having a successful difficult conversation?
Quick Reflection
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• Patterson, Kerry, Grenny, Joseph, McMillan, Ron. Crucial Conversations: Tools for Talking When Stakes Are High. New York: McGraw-Hill.
• “Decision-Making Process,” accessible at http://www.umassd.edu/fycm/decisionmaking/process/
• “Creative Comparisons: A Routine for Creating Metaphors,” accessible at http://pzartfulthinking.org/?p=111
Sources
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